Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

gotta be the laziest pieces of shit in the county lol called in for a infinit motor swap and exact…read morewords were "inifiniti is too complicated but i'll do anything else" while being extremely rude. don't advertise that you can swap engines, then get a call about an engine swap, then proceed to be rude because you're too slow to figure it out. i work nearby and will be telling everyone to avoid using this shop, genuinely wouldn't touch this place with a 30 foot pole if you're looking for any type of work PLEASE go somewhere else to save yourself in so many ways

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

My Prizm is 29 years old and I was expecting the worst, considering the…read more age and miles I have put on this transmission. The manager, Michael, allayed my apprehension, assuring me that since the transmission had to be pulled anyway, that everything would be inspected and repaired or replaced. They replaced two seals and had it running like NEW in one day. They could have replaced EVERY part in it and I really would have expected that. They are honest, almost to a fault, I'll NEVER take a transmission anywhere else. THERE ARE NO REBUILT TRANSMISSIONS AVAILABLE FOR A 1997 GEO PRIZM and I'm certain that Michael was aware of that little complication, yet he charged me a hundred dollars less than what he had quoted me. This ALONE should speak volumes about this company. If you're a veteran, be sure you tell Michael that up front.

So thankful to find this gem. Broke traveling and they were honest, quick and detailed.read more

Allen's Transmission rebuilt the transmission in my 2010 Ford Crown Victoria Police Interceptor six…read moreyear ago and since then I have put about 130K miles on the car. It still pulls like a champ. Mr. Allen showed me every part he changed on the transmission following the rebuild. Highly recommend this business.

Looking for quality workmanship, done right, the first time, then this is the place for you. Family…read moreowned and operated, very caring, friendly and honest folks to help you when your transmission isn't working right. We had my wife's truck brought here from Jonesborough, after the transmission decided not work. They called us to let us know they got the vehicle. Then called back after they checked it out, explained everything to us, no gimmicks, no nonsense, just straight up honest facts. Price are very reasonable, beat every dealership around, and they went above and beyond doing the repairs. Found a rear main seal that was leaking, replaced it, and only charged us for the part. Try that at a dealership. We live in Jonesborough, but this is where we are getting our vehicles serviced from now on. Came to pick up my wife's truck and dropped mine of for a much needed transmission fluid change. Really can't say enough about these folks, we are very blessed to have folks like them in our area. Have a question about your transmission or about a vehicle you are thinking of buying, give them a call first, I'm sure you will be glad you did.

I went to Rogers on a friend's recommendation with an absolutely freak situation with my Dodge Ram…read more1500 Laramie longhorn Limited Ecodiesel. After extensive diagnostics...they discovered the problem was an electronic sensor located behind the Flywheel. An extensive repair requiring the removal of the transmission and associated 4WD equipment. They went far and beyond to get me back on the road. Yeah it took a lot of patience but I'm so very thankful... because Roger saved me a boat load of $$$ Many Thanks to Y'all Pete Silvestris Apple Valley Self Storage

Roger does a great job, but is so busy that his only drawback is the amount of time it takes to get…read morethe work done. He's very nice and tries hard to get the jobs done right. I don't mind waiting if it's a good result.

Please stay away from A to B auto mechanic in Knoxville area. He will take your money and promise…read moreto fix your car. I asked for refund because he was a no show. He said he would refund his labor cost right away and then the refund for the ordered part no later than 14 days. Nothing was refunded. He's also doesn't care that he kept my money. Spread the word. Reporting him to police today.

A B Auto Repair AUSTIN STOLE $1300, plus $75 for estimate, from me. . He supposedly repaired my car…read moreuntil afterwards all the oil came out. I towed it to Beaman's. They said it wld cost $4500 to fix. They also told me how he had put a rag n tool under the oil pan. They said that he ruined my car. 100% his fault.

I've owned dozens of vehicles, big and small, huge diesel and tiny sports cars. This tiny place,…read moreall family owned, and they treat every ever customer as if you are only customer they have or ever will have. It does not matter the challenge with any vehicle, these guys just figure it out, quickly with class. Highest rating possible

This garage goes above and beyond.... Customer service was excellent and everyone was very…read moreknowledgeable!!!! We will definitely be back and use them for all of our trucks!!!