Visiting from SC when our Tahoe decided it wanted a new transmission. They helped us navigate…read moreworking with our extended warranty company and were accommodating to us having to return weeks later to pick up the vehicle since we had been on vacation. Always extremely friendly on the phone and would definitely recommend them to anyone who needs work in the area.

Best mechanic shop I have ever encountered!! These people went above and beyond with rebuilding…read morethe transmission in my motorhome. Knowing I have reservations in Vermont they worked me into their schedule and even finished ahead of the time promised. They are knowledgeable, friendly and do what they promise at an extremely fair price. Being a woman alone there are always horror stories about being taken advantage of. This shop not only treated me honestly but fairly and helped me understand the situation with my transmission. There was no pressure of trying to sell me something I did not need. Anyone who needs transmission work done feel safe with Chip's Transmissions. Whether you are local or a tourist you cannot go wrong with this shop!!! Now I have a trip to take!!

Had an alternator go bad and needed an emergency repair done in the afternoon. They were by able to…read morework me in and get me back on the road. They did the job quickly and professionally and I am so thankful!

From the owner: Here at Reliable Automotive Services we offer one of the lowest labor rates around with honest…read morerecommendations and top quality repairs. we strive to keep the customer informed on repairs needed and pricing and process of repairs thru the whole process.

Please stay away from A to B auto mechanic in Knoxville area. He will take your money and promise…read moreto fix your car. I asked for refund because he was a no show. He said he would refund his labor cost right away and then the refund for the ordered part no later than 14 days. Nothing was refunded. He's also doesn't care that he kept my money. Spread the word. Reporting him to police today.

A B Auto Repair AUSTIN STOLE $1300, plus $75 for estimate, from me. . He supposedly repaired my car…read moreuntil afterwards all the oil came out. I towed it to Beaman's. They said it wld cost $4500 to fix. They also told me how he had put a rag n tool under the oil pan. They said that he ruined my car. 100% his fault.

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I've owned dozens of vehicles, big and small, huge diesel and tiny sports cars. This tiny place,…read moreall family owned, and they treat every ever customer as if you are only customer they have or ever will have. It does not matter the challenge with any vehicle, these guys just figure it out, quickly with class. Highest rating possible

This garage goes above and beyond.... Customer service was excellent and everyone was very…read moreknowledgeable!!!! We will definitely be back and use them for all of our trucks!!!

From the moment the guy came out with a clipboard, I knew I would be overcharged. It took a few…read morehours for the me to call to say that I need an expensive test (2 hours @ $60/hour), which I declined. Otherwise, the shop looked busy, reasonably organized. The shop is located on a very busy intersection, expect to spend 5+ minutes just trying to get out. GPS and online maps show this located a few miles off, it is on north-east corner of 35 and 71.

DO NOT GO HERE! My…read moretransmission went out while I was on vacation (and on a Sunday no less). I called this shop and spoke to their "after hours" call guy (who happens to just be an employee). They gave me a quote and was told worat case senario, Sunday afternoon. They (Mike) dispatched tow truck and told me that they would drop off a loaner car between 4 and 5 pm. Great!! The loaner car never came, abd the van wasn't finished until Thursday. My final price was 400 dollars over the quote (this comes on top on a rental car fee and extra hotel costs). Unfortunately, this wasn't even the worst of it. I got 100 mils down the road and the transmission that they just put in BROKE (along with that half shaft and A/C). When I finally got home I had my mechanic check it out. He called them and sent them the bill. When we contacted them and they said our mechanic claimed that those things were not their fault. Interestingly enough, I happend to be out to lunch with my mechanic while I was on the phone with them, He BLATENTLY LIED. They refuse to provide a phone number to speak with an owner or anything else. They have to wrost customer service I have ever delt with in my entire life.

Pricey, but good service and fast. Good guys. The lot is small, but what's a guy to do?read more

I had a coolant leak in my Ram 3500 so I took it to Rocky Top. They wanted $3500 to fix it. I took…read moreit to Chips and they found a loose hose clamp. Wasn't even going to charge me to fix it. I highly recommend Chips. Gary

I called brett late Sunday evening around 8 and he worked with me to pick up the part before the…read moreparts store closed and came to my location in Gatlinburg on the parkway. He was polite, responsive and done his best to get me back on the road (even though I thoroughly explained what part was broken and of no fault to brett received the wrong part). Brett improvised and used what was not the right part to get me back goin. #1 is I made it home some 4hrs away and that's all I could ask of him on such short notice. Try him out seems like a young guy just starting out and trying to do rite and make a living. His price was fair and didnt feel ripped off at all. Even gave him a tip to boot.. lol

On vacation in Gatlinburg, Brett was able to come out on a Sunday night and look at our vehicle…read morethat had a broken shift cable. The next day he was able to complete the repair so we were able to depart for home.

My friends and I were traveling in this area when her car's check engine light started flashing and…read moreher car started shaking. We went to an AutoZone who recommended them but there were no guarantees it would get done that day since it was a Sunday and they were the only place open. They are located at the end of a neighborhood and were servicing 4-5 customers before us, but they were able to get to it that day. Turns out, it was a rats nest in my friends car and they were chewing on various connectors that were causing misfires. While it was such a random occurrence and a bad situation, this mechanic was very friendly and quoted extremely fair prices to resolve her issues. The prices were much fairer than anything I've seen in my own mechanic, and they work very quickly. They were able to clear out the nest that same day and are just waiting to get some parts when the dealership opens today. Overall, great service!!

I was vacationing in Gatlingburg and Monday April 27,2026 late in the afternoon, I was in the Cove…read moreand my car's engine light came on and my dashboard was showing traction off and reduced power. I made it out of the Cove and stopped in Townsend trying to decide what I needed to do. I finally decided to try to make it back to Gatlingburg which I did. On Tuesday morning I got up and drove to Pigeon Forge and had a diagnostic done at O'Reilly which showed it was Coil F which means Coil 6. I then decided to get a second reading so went to Auto Zone and they got the same reading. A guy there then recommended and gave me a card for Carr's. In the mean time I had called my local mechanic from 3 hrs away and sent him the readings from both places which was identical. It said it sounded like he was probably mis firing which the guy at Auto Zone had also said. He advised me to try to get it fixed even though he was worried that some one would take advantage of me since I was a woman alone and from out of town. I called Carr's to see if they couldn't could help me. They said yes, but they probably wouldn't be able to get it done That afternoon, it would probably be the next day. I took my car there arriving approx 2:00 pm April 28th. I was astounded by one of the wrecker guy that was at the front was mouthing about how sorry one of their competitor wreckers were and how slow they were. I didn't like that. It was so unprofessional. The girl at the front desk took my info and even took us to get a rental car. She was very nice. After getting the rental we headed for the mountains thinking it would be the next day before we head from them. We were at this point without phone service. When we got phone service it was 5:05pm and I saw we had received a voice mail at 3:11 pm that the car was ready. I was shocked. Needless to say they were closed until 8:00 am the next Morning April 28th. At 8:05 I called to make sure the car was ready and it was. I went to pick it up and even though I was shocked at the high cost I paid and we left. We trustingly thought everything would be fine. We went towards the mountains again and drove only 20 to 25 miles and the same diagnostics appeared again. I was so frustrated and got to thinking that wait a minute!! They charged me for three hours labor and it was only an hour and 15 minute between the time is left my car and the time they called me back. There was no way they worked on it 3 hours. Plus they had charged me $130 for a a coil that cost $109. I called to tell them my car was not fixed and it had the same diagnostic they claimed to have fixed. That they had stolen from me once but they would not get another chance to. They made no comment. My ticket they gave me showed they had put a number 6 coil on. I just took it easy and made it back home to my mechanic. He checked everything out and They had not put a #6 coil on. They had moved the #2 and put a Coil on the #4. He said what they did could have been done in 5 minutes. Why the even messed with the #2 & #4 we do not know. Please don't trust you vehicle or money to these crooks. They are unreliable. My car is now fixed correctly and running perfect at a cost of little more than a $100.