My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

I couldn't recommend Universal enough. I called in the morning about an AC issue - Tom offered a…read morequick solution first that wouldn't have even required him to come out. When that didn't work, I called back and he was here within an hour and a half. Diagnosed the problem right away; fixed it with an efficient, cost-effective solution; taught me along the way about what he was doing & why and other things I could do to help my AC unit. He was in & out in less than 15 minutes. And I'll be calling again in September for my heat!! Highly recommend!!

Yanni came within an hour of me contacting him, and resolved our issue quickly. Highly recommend!read more

Yanni at Green Air was hands down the most responsive, honest, reasonably priced, and most…read moreimportantly quality option when our furnace went on the fritz in the middle of a cold snap. His crew was amazing - shout out to Antonio and the other guys who were courteous, professional, and committed to doing their best work in an amazing amount of time. We went from a frantic phone call on Monday to diagnosis and completely new furnace on Friday. I will 100% go back to Yanni and Green Air in the future.

I continue to call Bill when I have a heating or cooling problem. I just had him here today (Oct…read more2020). He's as good and honest as I remember. He fixed my furnace. The pilot light wouldn't stay lit. He worked his way from all the obvious and inexpensive fixes and only got to the more more expensive ones when the simple fixes didn't work. He communicates very well -- he told me what he tried and what was next as he went. I ended up needing a new gas valve and pilot assembly. In my 20 years here, I have never seen my pilot so strong. I'm very pleased with his work. He also helped get my potbelly stove with a gas assembly working again and had some helpful thoughts for how to make it retain more heat.

I turned to Yelp to find an HVAC company to install a natural gas heater in my garage. I came…read moreacross Northampton Heating and A/C and was happy to see 1) they were local and 2) all the 5 star ratings. I figured all those 5 star ratings couldn't be wrong. And happily they weren't. Throughout the whole process, from quote to installation, Bill was informative, friendly, neat, and professional. He took pride in his work and genuinely appreciated being able to be of service. He even went above and beyond and replaced a busted vent he noticed on our clothes dryer. I'm looking forward to a warm garage come next winter and will be calling on Bill for any future heating and A/C needs.

Heater was not working in the AM, call to Dean's and Daniel was at the house by 130, same day…read moreservice! Daniel provided excellent communication and information regarding the problem. He was very polite and answered all my questions. Nicole was also extremely helpful and paying the bill through Venmo was so easy. Highly recommend, will definitely use when my old cantankerous furnace finally goes. Thank you all for high quality service, not something easy to find these days!!

I had an excellent experience with Dean's Services. They responded to my inquiry right away and,…read moreinstead of just pushing to set an appointment, they actually walked me through some troubleshooting first to see if I could fix it myself and avoid a service call. That really stood out. When it turned out a visit was needed, they scheduled me for the very next day and even arrived earlier than expected (after calling to confirm it was okay). Once on site, they diagnosed the problem immediately, showed me exactly what was wrong, and explained everything in clear, simple terms including pricing. The repair was done quickly, and they made sure the system was running perfectly before leaving. Clear, professional, and genuinely helpful. Highly recommend Dean's Services!

Sold us on a family company. Showed up day of install with larger unit, placed outside unit…read moredirectly next to back door. Which my husband did not want, Anthony wouldn't move it. Was in a "got your money let's get this done quick job" kinda mood. Didn't connect part of unit (return) had to come back and take apart to fix only bc we noticed. Placed larger unit that we did not pick so close to powder room door you can only open door half way to get it, he did not care. If we got the unit that we agreed on it wouldn't be so giant in the space. Thermostat has been wacky since February. He told us needs to be replaced. Texted Anthony every week for over a month no response. We've been ghosted. Horrible experience basically our warranty is void bc we can't even get an answer from them. 1000% would not recommend.

Arrived on time, were courteous and friendly and were very thorough with diagnostic testing and…read moretroubleshooting of my heat pump issue. Discovered problem was something simple and was fixed without any additional cost. Would highly recommend and will use them again.

I think the most important aspect of any service is that providers are being fair -fair in price…read moreand solution. Communication is a close second. Joint way is all three. Olga is a great communicator as well! And it seems to locally owned. They fixed a mini split issue and boiler issue for us.

Joint Way has installed four mini-split heat pumps (eight zones) at our building. For a…read morecompetitive price, the Quality of the work is excellent, all the way from system design through installation and servicing.

Al came out after I had gotten a few other estimates. I couldn't believe how much less he charges…read more than any of the other HVAC companies I contacted. He repaired my heat pump. He is absolutely the ultimate professional. He really knows his stuff and he treated me like I was family. His only concern was that I was happy with his work, which I was. He was professional, immaculate, and extremely polite. I can't recommend him highly enough.

From the owner: Alan Lee Litvin RST / Retired Shop Teacher…read moreHeating & AC Specialist Master Technician Licensed & Insured Extremely reasonable prices Old time craftsmanship Modern tools & equipment 24/7 Churchville, PA 215-917-8451

I am writing to express my extreme frustration and disappointment regarding the tankless water…read moreheater your company installed at my property. We have spent 2 years dealing with inconsistent hot water, since you installed a new tankless water heater and as of now, we have no hot water again. This has been an ongoing issue; the original unit was installed just over 2 years ago and was replaced only a year later with the same model. Given that the replacement unit is now failing as well, it is clear that this specific model is unreliable. We are requesting a replacement with a completely different model to resolve these persistent issues once and for all

DO NOT HIRE OR SO BUSINESS WITH THE LIARS AND THIEVES!!! IF…read moreI could give them negative stars, I would. And here are the reasons why I would give them negative stars. 1. Overpriced. It cost me over 600.00 dollars for a new anchor bolt installed. Then, I was quoted 1,800 for a basin replacement.... And I had to provide the basin 2. Poor quality of work. My tech Destin obviously did not know what he was doing. Not only did he not only not change the flange, install a new seal, caulk the toilet, he didn't even tighten the toilet down!!!!! I called because I saw my anchor was rusted away and the toilet was rocking.... My toilet is still rocking and now my toilet is having issues flushing. 3. Customer service. I have called times. Every time the very nice dispatchers would apologize for the inconvenience and say that they were trying to contact the manager. I was told that the manager would call me back soon. And guess what, he still hasn't. I am truly disappointed in a Christian.

Amer is amazing! He was referred by a friend when I woke up panicked in a cold house in January!…read more He was able to stop on his way to another appt and quickly found a simple fix. He was very professional and accommodating and I highly recommend him to anyone looking for a trustworthy Technician.

From the owner: Aire Serv of Northampton is a heating and air conditioning company you can rely on. Our service…read moreprofessionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.