I don't write reviews very often, but this is one business that truly deserves to be recognized…read more When my transmission failed, I was devastated. Like so many people, I was overwhelmed, scared about the cost, and unsure who I could trust. I felt like I was getting the runaround and hearing that my best option was to trade in my vehicle and buy another one. It was an incredibly stressful time. Thankfully, I decided to get a second opinion, and that decision changed everything. From the moment I contacted this shop, I was treated with kindness, patience, and respect. After my vehicle was towed to their shop, they took the time to thoroughly inspect my vehicle, explain exactly what was going on, answer every question I had, and never once made me feel pressured. They focused on helping me understand my options so I could make the best decision for my situation. That kind of honesty is rare. In a world where it's easy to feel vulnerable during a major repair, finding people with integrity is priceless. They earned my trust through their transparency, professionalism, and genuine care--not through sales tactics. One of the biggest lessons I learned through this experience is this: always get a second opinion before making a major financial decision about your vehicle. Every transmission and every vehicle is different, especially high-mileage ones. Before agreeing to a service your transmission or deciding to replace your car, take the time to have it evaluated by a reputable transmission specialist at Ken's. If you're searching for an honest transmission shop in Phoenix, I wholeheartedly recommend coming here first. Businesses built on integrity deserve to be recommended, and this is one of them. Thank you for treating me like a person instead of just another customer. You turned one of the most stressful experiences I've had into one that restored my faith that honest businesses still exist. I will gladly recommend you to my family, friends, and anyone looking for a transmission shop they can truly trust.

I was very happy with this business. The owner only charged me for the Tow charge…read more He would of been justified to charge me an evaluation fee. The mechanic that said it was a transmission problem. This business say it was not. A true honest business owner who has a Veteran daughter. While the place doesn't look like much this man knows his transmission. As a Veteran I support this business. I definitely would recommend this to my friends and fellow VETERANS.

Stay away! Took my truck in for a hard shift with a CEL. They diagnosed as needing to be rebuilt…read moreand said it was a "common problem". When I picked my truck up, I noticed a leak before I drove off. They put it on the lift and fixed the leak. Driving home that night hard shift on the same gears and the same code. Took it back. After a few days they said it's fixed. Two days later same issue. Took it back again and after a few days they returned the truck. This time it was fixed. I finally parked in my driveway way after having it for a couple weeks and noticed it was leaking. Took it back and they didn't have time to look at it. They sent me down to their sister shop and they said it was a gasket leak. It was a small leak and I every time it's in their shop it's 3-4 days. I missed enough work, decided to wait until I needed to service and fix it myself. I found a random 12mm bolt in one hole and my pan was damaged on the lip. No wonder it was leaking. Whatever tech worked on my truck definitely had the " that's the next guys problem" attitude.

Went there looked at some vehicles, got approved for the loan, gave them my 3121.00 down payment…read more Took car back because check engine light was on, catalytic converter. Then finance company calls wanting the car. They said they told them I WAS NEVER APPROVED for the loan, now been trying to get ahold of them for 2 weeks no answer on phone, email, left messages. THEY FRAUDULENTLY SOLD ME A VEHICLE, oh then check engine light back on, all they did was turn sensor off. FERNANDO IS THE OWNER OF THE COMPANY SCAMMONG PEOPLE FOR THERE MONEY!!

This place sets an example for all businesses to follow, Truly amazed by the customer service…read more Nadira was very prompt and accurate when providing my quote and communications during the repair process. Service was a in house rebuild on a 2006 F150 transmission. Mike takes care of the rebuilds and his expertise shows. Oh I guess now is a good time to mention that this vehicle has 439,000 plus miles on it. And the transmission had never been touched as far as repairs, just fluid and filter changes when I remembered they were due. They stand behind the work and do understand the customers needs. Had a slight issue after picking the truck up that was promptly addressed even though it was actually not related to the rebuild. My shift cable was so old that it would not retain adjustment. It was 20 years old at least. Mike found the issue and actually walked me out so I could see what was happening. Part was ordered, wrong part was shipped over to there shop twice due to it not matching the vin number. When they found the part number after removal. Nadira actually ran and picked it up to help expedite the repair. Mike took care of the labor to install and I just paid for the cable. They didn't have to do this, this was above and beyond since this was not related to the actual work preformed or quoted. Transmission has about 350 miles on it now and wow its working way better than I could have dreamed of shifts are on point and smoother than I would have ever dreamed off. Way to go, This shop is on my highly recommend list and I will be taking all my business here if the need ever arises. Shop has my vote for business of the year, way to go to the whole crew involved. Thanks Again--

Called Saturday morning to see if they could check on a trans temp light that would keep coming on…read moreand off. Told me to come in to check it out and Mike went out to diagnose the issue and he advised it's not a trans issue, but an electrical issue based on the codes that were coming up. He suggested I find a place specializing in electrical. They didn't try to nickel and dime me and charge an inspection fee. For a Saturday they were pretty busy and the parking lot was full. Based on this one experience, will plan to bring our vehicles here when the need arises and will update the review accordingly. Thanks Mike...

I went to Glendale from California to attend the Mecum auction. Well I won the bid and when leaving…read morenoticed my 1968 mustang had no 3rd gear. Not good since I planned on driving it home in 3 days. I called 5 different transmission shops, all of whom were to busy (2 weeks). We'll Sun West got me in right away for an inspection. Long story short it needed a new transmission. We'll he fit me in and had it done in three days even with surprises like it had a different year tranny then the car so different parts ordered. The whole time they were friendly , helpful and kept me informed where we were at. Not to mention their price was fair and beat most others. In the end the trans works beautifully and they had it done on time. Great customer service. Hope I don't need any more transmissions but if I do I know where to go

I worked in an auto shop for years, and we always brought our customers' transmissions to Sun West…read moreTransmission. When my transmission went out, I found out why. Sun West's knowledge, attention to detail, and customer service is the best in Arizona. They fixed my Ford F150 transmission in 2012, and it still runs great 8 years later. Sun West does quality work, and they've also repaired my transmission in my Jeep Wrangler. Their expertise is unmatched in Arizona, and the best in the business. Thank you.

Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

I've been bringing my truck here for a few years now. They helped me resolve an oil leak, the…read moredealer I had taken it to didn't tighten something and I was leaking oil. They topped me off and had me out of their quickly, I've been coming here ever since. They do excellent work, they deliver my truck to me in the time frame they provided, everyone is very professional, they text me reminders and make recommendations without being pushy. I would definitely recommend Gilbert and his team. Everybody's neighborhood should have a trust worthy mechanic like this team.

I've got a 2001 F350 that's of course up there in years but it only has 125k miles which makes it…read morepractically brand new. Well, I was right in the middle of a job needing it for a long haul when it began acting up really bad. It would chug at stop lights and it was behaving like it wasn't getting fuel... and it finally even died on me. Well, thank god I was able to get it to a local mechanic and when calling all my friends on who they would use, many of them cited the same place and it was Scott Repmans off Bell. Especially because I've got a diesel and I know they require a special touch. Well, not only was I expecting the bill to be much higher but I honestly wasn't expecting to get it back until Thursday or even Friday. Turns out it was a sensor for the accelerator and they had it ready for pickup on Monday by 3pm! It drives BETTER than even before the problems began and I now know where to take it for my tune-up and maintenance like oil changes. Super thrilled with this place and will recommend them along with my buddies now.

As an Uber driver I picked up a passenger at Scott Repman's…read more Truck and Auto repair. The company was sending their customer home paying for the Uber ride since the car was staying overnight. The parking lot was full and my passenger was happy with their service. I needed to replace my Wife's car AC cabin fan and radiator fan. I bought the parts at the dealer expecting to do the repair myself. After watching YouTube videos I decided someone with actual skill and experience needed to do the job. I made an appointment through Yelp. The repair took about three hours. I was happy when they called with the request to proceed after testing that they did not try to up sell me on other repairs, just I was right that the fan motors were bad. When I picked up the repaired car, they did have a list of issues and discussed the importance of repairing each. Most were just fine right now but watch for issues in the future. They did say there was a split hose from the engine air filter to the engine which needed replacing sooner than later. Since I do the routine maintenance on my cars at home they suggested buying a new hose and installing it myself. They were happy to do it but said that part was easy to replace. I also appreciate they returned the replaced parts without me asking. First repair and I'm impressed. I posted on an Uber driver facebook group about the company. One driver replied they don't go Cha-Ching when a female walks in. Everything about my first repair was transparent and fully discussed before the repair and when I picked up.

I've tried to call here two times and receive a text back they were busy and communication could be…read moresent through text. Sent text, have not heard back and it's been over a week.

The communication regarding policy is almost zero to none. When someone is looking at replacing a…read moretransmission, know that they'll not work with you if you're common folk like myself. They say they have financing but financing can double the price of the work with zero work around. They do have a storage fee that they'll fail to mention and won't release your car even if they just did a diagnostic (I have the recording.) It's cheaper to uber it until you can get a car under 5k. Good luck out here y'all, these money grabbers have no compassion.