I took our mower in to them a week and a half ago and they had it fixed by today even though they…read morehad to order parts. The folks there are friendly and efficient. What really amazed me is that when I went to pay the bill it was almost $50 less than what I was quoted. When is the last time that you have had that happen? I will certainly take any future repairs to Northwest Small Engine Repair.

Very shady illegal immigrant invader Mexican shop. After…read moretaking small engine things to this shop many times, I am told parts aren't available and they keep the $50 deposit required just to look at anything you bring to the shop. Every motor power tool chain saws & lawn mower I took to them they said parts aren't available but after their nonsense telling parts aren't available, I found the parts myself my internet search. The chainsaw I called the brand maker customer services which got me the part not a problem at all. One Lawn mower I was told no parts I found the part by search of the internet for Briggs and Straton engine of the same size. What the heck are they saying parts aren't available like for a Briggs & Straton mower engine? BS! they kept my $50 just to tell me that! On another small engine they gave it back with running but drive belt that was to be replaced was not replaced and to take back to have the belt replaced was more charge to do it. Right now, I am looking up a new small engine shop for my next repair shop. Enough of their Mexican scams and nonsense and lies. This kind of nonsense they can do by going back home to Mexico!

David did a great job servicing my John Deere ride on mower. Upon completion he gave me…read morerecommendations for service items I may need in the near future. The mower works great again. You may need to send reminder texts to prompt communication but his service is worth it.

Not sure how this place has 5 star reviews. I messaged his site about my mower that ran, but the…read moreblade didn't spin. He showed up to our first appointment over 2 hours late and did a 4-6 minute diagnosis on it and said he'd contact me in the next day or two to let me know when he could fix it. I said it ran last time I used it, the transmission ran, the blade just wouldn't spin and that's all I knew. A week went by and nothing, I was about to move on then, but he called and we set up an appointment the next week. He was 2 and a half hours late to that appointment too. Before he came the day before, I asked if he had any idea how much it would be and all he would say was "Cheap as possible" I know service can't give you a direct quote because things pop up, but he could at least say the cable is x dollars, my hourly rate is x, it will take x time so anything more will be above that. This is where I started to get the scammy vibes. It's a 10 year old mover so he suggested I change the belt so I said go ahead. He asked if I had a covered area, I have a completely covered patio in the back so I said yeah. Never asked if it was in the front or the back. He starts replacing the broken cable and realizes he has the wrong cable so he needs to go get a new one. Comes back, puts the cable on, then says, oh that's not the right blade so I got a new one for you. I knew the blade that I put on it was the exact same blade that came off it, I bought the mower new from Home Depot, got the new blade from Home Depot, The blade literally says that it's for my model lawnmower in the title on their website. It was the right blade. His was a totally different shape. He said it would be $25 more so I just said whatever. Then some time goes by and I see him taking the carbs off and pulling the air filter, messing with the oil so I start wondering is this going to cost me so I went out and asked him why he was doing all this extra work? He just assumed he was going to do whatever he wanted. Yes my air filter is dirty as hell, it's a 10 year old mower. But it ran. So we have a disagreement there, he says "I just like to do thorough work." I said I didn't ask for any of this, I just wanted the blade to spin. So he seems pretty butthurt at that point, comes to the door and says how about $200? At that point I just wanted it to be done so I agreed that I would pay him $200. He works some more, He says he's done. I go out to pay him, give him cash as he's writing my invoice. He's about to send it and says "Why don't you try to start it up" so I do and I couldn't even pull the cord it was so tight. He flips it over and is like oh damn, theres another belt in there that's all twisted up and destroyed I didn't see. At that point he calls Toro and reserves another belt and says he'll be back next Monday to fix it. Later that day he calls me and says he's sorry and that he'll fix it to make it right but I'm going to have to pay $30 for the new belt. I agreed to pay $30. Monday comes and goes, he doesn't show. No call, nothing. More time goes by and he calls me later in the week or the next week asking if I will be around on Wednesday. I tell him I'm only around on Mondays unless it's after 5, so he says can you leave it out. I tell him it's always out and that he can get to it in my backyard anytime. He says he'll be there Wednesday to fix it. Doesn't show. Doesn't call. I call him on Monday and he says he got the part on Saturday (What happened to the next day when he fixed it or last Wednesday when he was supposed to be there) and he would be here later Monday or first thing on Tuesday. Didn't show, didn't call. Wednesday I was about to call him and he calls and says I'll be there in a little while to get it done. Doesn't show. I was writing him a text to ask for a partial refund and to go our separate ways if he doesn't want to do it when he calls. This time I'm questioning why he would treat a customer like this. He's coming up with all the times and dates he guarantees he's going to be there and flaking out. He says it's raining and I don't have a covered area. A mobile lawnmower repairman in Vanouver, WA that doesn't have a plan for rain. I said I have a fully covered back patio which is 15 feet from my driveway and he says he would be too far away from his tools. I tell him this is the last time I'm giving him a chance to show up or I'm just calling it off. He agrees. He calls me at 6:45 this morning and tells me after reflecting on our conversation last night, he's gonna have to charge me more to put the belt on. I say how much again, he says as cheap as possible. I told him that wasn't good enough and he says $60. So I again let him know how I felt about him flaking 5 or 6 times, which he says he didn't flake. That this is a terrible way to run a business and forget it, I'll just buy a new mower. He then says I'll just refund you all your money, He'll send me a check in the mail cause I'm a piece of sh*t and hung up on me.

I have purchased all of my Stihl stuff and my Honda lawn mower. For many years they have serviced…read morethem every winter. First pull and they start. Always fair, honest and professional. Plus, they help you load in and out. I actually look forward to taking my stuff to them every year.

You know when your friends insist on helping you when you are ailing and can't get it done? I was…read morethere and so glad for the help with my yard when I could not work on it myself. My friends showed up, broke my chainsaws after a few minutes and left...sigh... Fast forward to when I am doing far better. It took a while longer but I was able to get my saws here. Turns out they also added a clog to my oil hold. They got the saws cleared, the chains reattached and even tested them out so fast. It was amazing and I am so grateful. Now I have to wait for the weather to get a touch warmer so I can trim the trees. The new location is even better too - so much more space. These folks really sell some of the hardcore saws and such but knowing that they are also there to help out those of us with much smaller needs. To them it is no big deal but to me it is everything having a pro service these and I am so glad to have a great local spot so close to home I can rely on.

The have had my mini tiller for a year. I've been out of town a lot since they got it, but when was…read moreable to reach them by phone they were going to handle it right away and give me a call. Never received a call, now the phone number is disconnected. My neighbor says they are still at 606 SE 162nd Ave. I guess I will drive there and see what happens. Sounds like I'll be lucky to get it back even if it's not fixed

First off, this business is no longer "Jay's Mowers and Chainsaw" - it is Rix Small Engine Repair…read morehaving been sold twice. The new owner is "Eric" - he seems decent enough, but is very down on his luck. I've had good service at this shop before, but over the past year, things have declined significantly. Dropped off a pole saw to have repaired last August. Never got a call for over six months. Business phone number 503-287-6610 is disconnected. Finally, I went there to inquire. Found out Eric was on the verge of forclosure. Orders stacked up; my pole saw was "lost and in storage". Eric promised to call soon, but he never does. Not the first time. The place is a mess: completely disorganized and in despair. Seems sketchy and junky now. I hate to see a good shop and business decay, but feel it is my duty to warn others: DON'T COME HERE EXPECTING YOUR REPAIR TO BE SERVICED RIGHT. You've been warned.

I used to use Roy Boys when I lived in Tigard... after moving to Vancouver I was trying to find a…read moreplace to service my equipment. Found Harry's... love this place. Great service, great selection of mowers, blowers and edgers... happy I found it. Just bought a new mower and had old blower serviced:)

Stopped in for a new edger blade for our Stihl edger ($4.80). The (older) woman at the counter…read morewasn't too friendly at first, but warmed up by the end of our transaction. We were also looking for attachments for our edger, namely a weed eater because our old one needs upgrading. Like most places, they were out if stock and unsure when they would get any in. Kind of a bummer, but seems to be common nowadays. We ended up purchasing a tune-up kit for the edger too. It's been a few years since we've used it and thought it was about time. Overall a decent experience. Not sure it will be our go-to place as there's another Stihl dealer closer to our house. We originally picked this location because of the positive reviews on Google, but we didn't get the same feeling.

Took a chain saw I inherited to Stark Street service department I could not get it to start …read more I was going to leave it but them jumped right on it to see what the issue was checked the plug, emptied out the gas blew it out, put fresh gas in tweaked on it a bit and got it running strong , did not charge me for the services!! I'll be back ! Thank you

Worst service I have ever dealt with. Do your self a favor and buy from anyone else. Bought a new…read moregenerator didn't make it a month before it started mixing fuel and oil then they told me it would be weeks to look at it, tried talked to the branch manager Leo who did not give a shit super short and told me to go back to service. I own a local business and try to buy local but would never purchase from this store again.

Having moved here from the Bay Area, I had a chainsaw and a mower with me that needed annual…read moremaintenance since they are idle more of the time here. I also borrowed a friend's vintage (old) chipper shredder, used it for a season, and wanted to repay his generosity by getting it tuned up along with the other two. I was pleased to find that there was a shop here in town that was not a major seller of implements because I didn't want to have to resist buying a new machine since that is almost always the solution to an older machine in need of maintenance. I brought the three pieces to Zurita's and requested that all three be completely tuned, new oil, filters, plugs, blades sharpened, etc. I knew it was going to be somewhere around $400 for the three since the saw had lain unused for a couple of years and the motor on the chipper was a much older model and was showing its age, chuffing along instead of running smoothly. It took four days, it was $440 and I am thrilled with the results. All three started on the first pull, ran smoothly, and all of the blades had been sharpened. Timely, the price was where I expected it to be, friendly guy, and the saw, mower and chipper run better than I can remember. I couldn't be happier.

I would give this guy 0 stars if I could. I took an old generator in because it wouldn't start. I…read morefigured it might cost $100-150 tops.He called a week later and said it away $233! I asked him what he did. He rebuilt the carburetor and drained the gas tank! A new carb online is about $35-40 tops! He charged me $180 for 2 hrs of labor! He didn't mention that he charges $90 an hour for labor or I wouldn't ha left it. I'm going to complain to the city business licensing bureau and BBB as well. Bad News! Don't get ripped off like me and avoid this guy like the plague!

I've stopped in here about 3 different times over the last few years. The first few times I…read moreunderstood they couldn't help and had no bad feelings over it because they tried. But after the last interaction yesterday, I will never consider buying anything here. Apparently it was too difficult to attempt to locate or order a 3-1/2" idler pulley for my 30 year old mower. I stopped in B/C I prefer face to face interaction and support of local businesses. The guy behind the counter, although he was nice, simply wouldn't even take 5 minutes to order a $30 pulley. The whole interaction was less than 45 seconds, barely looked at the part in my hand and told me to get it from Amazon and there was no way he could help, instead of pulling out the Oregon book he has behind the counter and flipping through some pages or trying to even see if they had anything close. Too bad, I was hoping to purchase a new machine this year from them with cash. Guess I'll find somewhere that isn't too lazy to help.

I normally don't post reviews but after looking at some of the previous reviews, I'm beginning to…read morethink a little bit different about this company. recently took my tractor in for repairs the cost of $1,400 .I was told 2 to 3 weeks got it returned short of a month.. picked it up, brought it home discovered The drawbar wasn't going down. It was a simple fix, but had to load it back up, haul it back to Gresham. They promptly fixed the problem and we returned home. I called to see if I could be compensated some for our time, lost and not being able to get my garden in with the sunshine before it rained . I was told definitely not , think I'll take my business somewhere else next time.