LUIS is such a rude person.He's always arguing with customers.While I was waiting in line waiting for my oil change he started arguing with people in line waiting to get their car fixed.I'm not gonna come back here with such rude customer service and with the business that doesn't care another customers here. read more

If I could do no star I would unfortunately 1 is the lowest I can go. I have taken my car here for years for an oil change and my last 2 appointments have made it very clear I will not be coming back. Both times that I've dropped my car off and left the establishment my car started having problems almost immediately after. Brought my car back and both times verbatim the owner told me "all we did was an oil change there's no way we did anything else to it but what I can do is diagnose it for $139.00 and then you can pay for what else needs to be fixed". My jaw dropped and I simply walked out of the establishment. I have another car place I got to went there immediately after and they did the diagnostic for FREE and fixed whatever the problem was for $75. IMO and as someone who works in customer service that was just not handled correctly to immediately deny all fault and suggest I fork out more money for a problem I didn't have before I went there is strange.Steer clear of these mechanics they are scammers and charge up the ass for everything. read more

Came in 3x now ranging from 2-3 hours before closing and they refused the oil change. They were seemingly not that packed but know that I had a Groupon, and just didn't want to deal with it. Especially after I address some engine concerns initially and didn't go with their quote, they knew they wouldn't be having me for a major repair as they charge more than their competitors. The ladies upfront were talking in Spanish and far from friendly. Will not be back. Even not for a Groupon oil change. read more

Woke up to a flat this morning which always sucks but got my Fusion towed here and they had me all set and out the door in about an hour. My so brings his rigs here for maintenance as well and always has good thins to say. read more

Had been recommended this place by my dad (who's been a mechanic for over two decades), but never got the chance to go in since I moved. Now, a while later, purchased a Groupon and put it to use the same day. Front desk was friendly and helpful and estimated an hour 15/30 for the service. His name was Frank and we had a nice conversation and apparently had some mutual friends. Service ended up being finished in about 45 mins, so that was a pleasant surprise! read more

These folks are awesome! They can do anything here. I was referred to Precision Tune from Ricks Rv, and now I know why. Not only do these folks at Precision Tune know what they are doing, they saved me a bunch of money. I totally refer these folks! Manny, thank you for your customer service excellence! read more

Precision Tune Auto Care - Auto Repair Near Me - El Cajon, California

I've been coming here for 1 year and have always received excellent service. But last weekend and today the service has definitely been lacking. All I need is a light bulb changed. Guess I will have to go elsewhere. Too bad. read more

You will not be disappointed if you take your vehicle to this auto care center! Ken and his staff are polite, patient and extremely knowledgeable when it comes to servicing vehicles. From oil changes to full service engine repairs, there's no other place to go! All my vehicles are cared for by Ken and his crew...would t take my vehicles anywhere else! read more

This is a rare and wonderful car care experience. I now take all 3 cars here. The work with you to take care of all your automotive needs

The worst customer service I have ever experienced. I have been going to them for 20 years. The owner Kareem is a complete a-hole . Every encounter has been negative. Today was the last straw. No empathy. just too bad, that's your problem. I said I won't be coming back here. He said " good I don't want you back " Wow!! My family and my three cars will never darken their business again. read more

My family has always had our cars maintenanced here since moving to El Cajon 8 years ago. I've always thought they were decent mechanics and were fair priced however; the service has definitely gone down hill in that time. Recently we had an issue that was the straw that broke the camels back and we will no longer be customers. I took my sedan in to have an oil change and brakes $500 later and my car was back to tip too shape. They did not however top off any fluids. The next day I brought my SUV in for the same thing. They always say they are a first come first served establishment so I make sure to get there within an hour of opening. Anyway, it takes them all day to do an oil change and then they told me they didn't have time to do the breaks or even look at them. They spilled oil all over my engine and it smelled horrible driving down the road. No fluid top offs either. While they didn't have time to inspect the brakes like I had asked, they did have time to tell me I needed a new air filter and that my power steering fluid and coolant were low. I checked all their recommendations when I got home and the air filter was fine and as well as the fluids they mentioned. So I brought my SUV back the next morning to get the brakes looked at and fixed if needed. And again they took all day! Called me at 4:45 saying they didn't have time to even look at my brakes. I asked if they typically wait all day to tell costumers they aren't gonna get to their car? They had no real excuse, except that my car was not a priority and was definitely not given first come first served treatment. All and all, I had to do without my car for 2 whole days and make other arrangements, all for an oil change. I will not be a returning customer anymore. It is unprofessional to accept my car for service and then literally do absolutely nothing to fix it, but keep it all day for 2 days. Good luck to the rest of you who continue to have their cars fixed here. read more

Frank was the most honest and helpful man. His prices were fair and affordable. Precision auto tune was quick I didn't have to wait for hours. So I give this place two thumbs up and I'd give them my business again. Thanks frank for everything!! read more

Waited 10 minutes to get acknowledged even though there was no other customer there. The girl at the front clearly was bothered she had to help. I had a Groupon for an oil change on my phone and she charged to print it out even though she had it in her system as well as on my phone. Credit/debit could only be used when spending $25 or more as well. Once that was settled she had me go and take a picture of my odometer myself when other times the guy working on the car does it instead. Very inconvenient and customer service was horrible. Guy actually doing the oil change was fast and efficient. Bring cash, also don't expect customer service that's mediocre or better. read more

Had a Groupon for an oil change. Service was fast and friendly. That first experience would've gotten them 4 stars. After observing a major leak from my car, I brought it back a few days later. I watched 3 employees look under my car, bracing for the worst. They found that the oil filter was defective. One of the 3 people, I find out later is the owner. He came right up to me, was super friendly and apologetic, and promised to change out the filter right away, cleaned everything under the hood to perfection and gave me a discount on my next visit. Yes, it was a hassle to have to return a 2nd time, but the level of customer care was excellent. I would bring my car back for future automotive services. read more

I towed my car in for a radiator change. The owner called me throughout the day to update me. He had it done the same day and the price was very competitive. I was not upsold on anything. I'd come back here for anything else. read more

I used a groupon for an oil change. I have never used a groupon for an oil change and I have never been to this location. Everything went smoothly. The receptionist was kind and they let me leave my car there and pick it up after work. I called before hand and the women who answered was patient and polite. I will be coming back for services in the future. I am glad I found a reliable company. read more

Love coming here but my last visit I had to wait 4 hours just to be told anything about my car while numerous people came in after me were getting their cars wotked on before me and leaving brfore me not cool. read more

I went in for service today, and saw that they are the utmost professional and treat everyone with respect. The service was good and the manager Luis is amazing. Thank you Luis! read more

NEVER GO HERE!!!!!!!!!! If you l like having a working car avoid this place like the plague. I took my SUV here for an oil change and when they were checking the air filter the damaged my throttle body. They accused me of doing the damage 3 months prior but ran perfectly until it was time to take it off the list. I was without my vehicle for 6 months because of these people and urge you to protect yourself and car from this shop. I would give zero stars if possible. read more

I purchased a groupon-esque card that gives you 3 oil changes and other services for free. If you use it merely for the oil change.. This place is kinda ok. The 'value' is supposed to cover a $25 oil change. But when you get there, they try to sell you on 'topping off the fluids' for 5-6 bucks (topping off the fluids is included in their $25.95 oil change... Which is posted on the counter). So I'm not sure why the additional cost is more than a dollar plus the tax for the whole amount. And both times I also attempted to use the free tire rotation coupon that is included. But they have said they couldn't do it that day, even tho I called in ahead of time to confirm they had time for an oil change/tire rotation. Next time I get one of these cards, I think I will have it linked to another shop. Which sucks, because i had none of these issues with the last two cards I bought and had linked to the Precision Tune in Point Loma. read more

Came for an oil change, left with a positive experience. Staff were very friendly, helpful and professional. Will definitely come back!.

you could have at least posted somewhere that you wouldn't be open for Super Bowl Sunday. I checked your open hours here and on google and there was no closure notice. Tried to come by around 9 this morning ‍ read more

I walked in an hour and a half before closing, they did my oil change within 30/45 minutes, and absolutely 100% have the best prices in East County area. I've been apparently up charged my entire adult life and will continue to give my business here, and recommend this Auto Care Shop to friends/family!! Thank you so much. Especially during COVID the prices and $5 coupon for my next visit goes a long way. read more

Years later and this is still our go-to spot for everything auto. The employees are all extremely friendly and helpful and the owner and his son always make it a point to say hello and shake our hands. I just noticed on our last visit that they offer free wifi in the waiting area AND have a phone/device charging station with all compatible adaptors. A wonderful addition that I wish more places offered. Like, every place. Love the people, the customer care, and of course the service. You can trust bringing your car here. read more

My cousin told me about this place and he said you'll get a good service for a better price compared to going to other shop. I took my truck for tune up, oil change and for windshield wipers replacement and I'll tell you this FROM NOW ON I WILL TAKE ALL MY CARS IN THIS PLACE. And I will surely recommend it to my friends and workmates pretty much to everybody I know. Keep up the good work guys. Be coming back here soon. read more

Everyone needs an honest, reasonably priced, "go to" car shop. This is that place for many of us locals. I got here 40 minutes before they opened today for an oil change and there were already several people ahead of me in the parking lot. These guys pricing is the best in town, they are very professional and personable and they don't try to sell you a ton of unneeded service on your car. They are just happy to have you come back and recommend them to your friends. Lots of regular customers here because they are so good. Great job guys and girls! read more

I came in again and the owner recognized me from my Yelp review! They have such great customer service here. If you need a place to take car of your car, there guys you can trust!!!! Its not fun having a auto company work on your car and it comes out of the shop more messed up then when it went it. That is why I had to bring it back out to El Cajon to these guys cause EZ Lube sucks!!! read more

Once again the best customer service received from Precision. This time I had to leave my car overnight and they provided a loaner to me. I have a lot of miles on my car and they keep it running without pressure to make expensive repairs that are not necessary. read more

I have been going here for many years and they have always treated me right. They can get very busy at times and the wait might be a little longer than expected but they are honest, fair, and will always make it right. Just recently, I took my 2008 Toyota Tundra there for fluid changes, (transmission, front differential, rear end, and oil change, battery replacement, terminals were corroded.) The repair went longer than expected, so Frank threw me the keys to a loaner car, didn't charge me to replace the corroded terminals, and gave me a free future oil change. I had them quote me on 4 new light truck tires. They came in three hundred less than two other quotes for the same tire. They are inlcuding balancing, and alignment which would have been extra at the other places. There were a few other times that I came in to have services done and they checked the computer to verify my maintenance history. On a couple occasions they verified that I didn't need sceduled service for a few more thousand miles. Other places would have jumped at the chance to make money on the spot. This is a family run business. If you have a legitimate complaint, they will make it right. I strongly recommend them. read more

This is a really amazing and honest shop. The wait is a bit long but, it really is worth the wait. You'd be hard pressed to find a better deal is El cajon and possibly even in all of San Diego. read more

I came here for the Vehicle Trip Check. A young, inexperienced guy worked on my car. He seemed careless and was forced to work. He looked confused the whole time, and did not know what to do; I was watching him working on my car. I suggest you do the same when you are there. Anyway, he did not tighten my engine splash shield properly (a very simple task). After driving on the freeway the next day, the engine shield became loose (it almost came off), and started rubbing against the freeway. I had to slow down and drive carefully. Imagine the engine splash shield coming off in the middle of the freeway. Now, my engine splash shield is scratched and missing some bolts. Plus, the front inner fender splash shields are melted from rubbing against the tires (they are connected to the engine splash shield). I ended up going to the junk yard and buying another engine splash shield for $80. I also had the TPMS warning light on. Therefore, I asked the employee to check the tires air pressure. He said that everything is perfect. I asked him then how come the TPMS warning light is still on. He said he does not know. They need to do a diagnostic service, which I do not remember how much it costs. Anyway, I took it to Discount Tire on Broadway. They checked air pressure for free in less than 2 minutes. Air pressure was low. They put in some air. After driving few minutes, the TPMS warning light went away. Important: do NOT let them fool you with saying, "your coolant, brake fluid, or power steering fluid is low", "your air filter is dirty", etc. Don't let them take advantage of you. Trust me, they exaggerate and try to upsell. Time to look for a different mechanic shop. Update: so I went back to Precision Tune Auto Care for tire rotation (I can't imagine them screwing up such a thing), since I have purchased coupons for their shop. Anyway, I met the owner. He recognized me and said, "Oh, you're the guy that left us a bad review." He also added that I should have not done that. I should have just contacted him first. I told him that I sent him an e-mail, but he never replied. He denied receiving any e-mail from me. I showed him the e-mail and checked his e-mail address with him, which is correct. Anyway, he said he would pay for whole new engine splash shield, which is just a lie. He said he can put the engine splash shield back on if I want. I said no, thank you. He does not know I bought another one. I attached pictures to show you the damage this caused to my car (http://imgur.com/a/MWQOa). It is your choice if you want to trust your car with careless, unprofessional service. Remember that you are paying for the service! read more

Took my car today to Precision Tune Auto Care to get it smog. I was refered by a friend to speak to General manager Ken. Right off the bat Ken greated me and explain the process and made me feel comfortable. It was a busy day as they had several cars infront. Front counter girl Monica was great she got us in and out in no time. Overall this place is great. Will come back again to do business. Will definitely recomend this place to all my friends. Thanks again Ken for having a great and professional attitude. You won a customer today. Im the one with the black Dodge neon srt-4 refered by Miguel from "The Good Guys". read more

Ask for Frank. He saved me car pretty much. I keep coming back because they take the extra second to look things over correctly. Came in for an oil change an with out his help I wouldn't know I had a cracked belt and needed a new one. Ill definitely be back. Thanks again Frank read more

I'd like to thank Frank and Berenice for such a pleasant experience! Not only do they give your car great service but they have outstanding customer service. They are quick, they work great and they are open on Sundays! I could not recommend this repair shop enough. read more

I wish i could say so many good things about this place. I have been going here for 16 years. Since i got my first beater car. Everything has been great up until about 1 year ago. The technicians work on cars like they read a "how to be a mechanic" book and got hired. The past week and a half i have spent over $800 on things that i was mis-diagnosed with. I replaced 4 different parts, when the whole problem in the beginning was a place they fixed initially that was either installed incorrectly, or manufactured with a defect. Either way.. instead of initially going to the source of the repair, they found 3 other things that were wrong. Mind you my truck was making a LOUD noise that sounded like 2 metal parts were banging against each other. So. Me working 7 days a week, tried to find something to do to make this situation right. I work Monday- Friday 8-5 and i also work at carmax Saturday and Sundays, having no days off, and relying on my truck for my livelihood. So i called my technicians at carmax who only work Monday- Friday and had them squeeze me in. Leaving me without a truck for 2 days. Costing me money with LYFT to get to and from work. I take it to carmax technicians and they said there is a part they can replace, a UPPER control arm, in which the technician said the LOWER control arm was fried. They replace that and the bushing and give me an alignment. Noise it still there. They don't know what it is and dig deeper, and find out the bearing of the NEW rotor is shot. Mind you, i have driven maybe 20 miles since i got the rotors replaced because of the noise and not knowing what it is for my safety and not driving it. So, I wake up early, drive to Precision and talk to the owner, Karim. I once again tell him, that there is something wrong with my truck. I tell him i went to Carmax, where i work, and told him the technicians there worked on everything they needed to, and replaced all necessary parts. They suggested it was the brake rotor that was bad. Karim said my truck would be done by 5 which it was. I called around 3 and talked to Luis, who is a fucking asshole (sorry my language) and he told me my truck will still make the noise because i didn't take his advice and that they're replacing it but it will still be broken. "I don't know what else to tell you" So i get there at 5. Pick up my truck. Get in my truck to find my side view mirror is broken. Shattered. With grease prints all over the mirror, and a mark on the frame of the side view mirror with paint, the same color as their walls at the shop. LUIS proceeded to tell me it was there prior and that they inspect it every time. I repeated over and over again that when i dropped it off at 730, there was no problems to the mirror. He FINALLY agreed to ordering my part, THEY broke. I am so completely disappointed with this store. They have done the same thing to my mom, except she spent over $2000 in 3 months. We will NEVER go back there again, and i advise all customers to only have them work on WHAT YOU KNOW IS BROKEN. I will be calling the BBB to have a thorough investigation of all the technicians qualifications there. If i could give negative stars i would. Be advised when going to that shop. Pictures to come of the damage they did to my mirror "that nobody did" Also, Luis, check yourself if you're going to work with people. Don't be such an asshole. You DO NOT KNOW EVERYTHING. Cuz if you did, you would own your own damn shop. read more

Precision Tune Auto Care - Auto Repair Near Me - El Cajon, California

I have groupon eOil change coupon i use it here so i get really cheap deal they have good customer service i bring my cars here for oil change everything is clean & nice from front desk to techs , sam is my favorite tech he is knowledgable and friendly . If you dont want to wait long come at 2:00 or after . read more

I was deceived and I paid for parts and services I did not receive until I went back to demand them. Jessica and I agreed that they would replace my timing belt, driving belt, water pump, coolant, pulley, and tensioner for $600. She kept stressing how much of a deal she was giving me by matching my dealer's price. When they got under the hood, they saw that the driving belt didn't need replacement and that the timing belt was still in pretty good shape. According to Jessica (who tells me this way after I've paid), I could have traveled another possible 40,000 miles on them with no problem. When I asked why she had not given me that option or information earlier, she replied that it costs $285 just to look at the belt, and most people will just go ahead and replace the thing regardless. So she made this assumption about me at my MAJOR expense of $400. That's one thing (and in my book, bad enough, since I told her I was "up against the wall" with bills and my upcoming wedding). The most egregious deception was that at the end of the day, they didn't even replace the driving belt as agreed and paid for. Upon closer inspection of my receipt at home I discovered that it was not listed. I called to inquire and Jessica asked me to drive back while she investigated the matter further (this felt like a stalling tactic as it was clear to me that she knew the belt had not been replaced from the get-go; they had, after all, decided it DIDN'T need replacement). When I explained how I felt deceived, she apologized and offered me my car parts to take home and my driving belt "free of charge." She kept saying that as if I hadn't paid for it earlier that day. I found this shifty and just further evidence of their unethical practices. Be warned: They'll tell you about their Carfax relationship to build credibility, but when tested, this place was just as hustling as any run of the mill shop. They paint themselves as trustworthy, but in reality, they are only concerned with banking on your ignorance. If you don't have money to throw at parts and services you do not need, then don't go here. If you despise trickery, then avoid this place. They employ the wolf in sheep's clothing principle very well. They'll say, "let us check on that and make sure you need it" to make you feel confident in them and to trust that they're not going to charge you for parts you don't need. This is an effective strategy used to gain your confidence. They get 1.5 stars for three reasons: 1) Jessica and her coworkers were personable, 2) they picked me up as a courtesy, and 3) I'm fair. Had anyone been rude, I would convey that. But truth is, I liked everyone. I thought Jessica was nice. But a full report of their inspection BEFORE I agreed to pay for the services would have been nicer. (P.S. I got my front brake pads replaced here the same day for about $200. I will update this review if there are any problems with the service.) read more

Knowledgable workers, efficient and customer focused. Came in for oil change and needed minor engine service. They order the coil needed, I got in, I got out and what can I say I'm a satisfied customer. The gentleman assisting me took time to explain pros and cons and never talked me into anything. I took his recommendation to fix the issue and will be back when additional service is needed. The general manager was attentive the moment I and others drove on the lot. read more

This place is excellent! Mechanic's Tom, Manny and all the staff were exceptional. Do not hesitate to use them for all your auto needs. Knowledgeable, honest and fair with their prices. read more

Extremely poor time and personnel management. Front desk people were nonchalant. Service personnel were abusive. I've been here three times and the waits have been lengthy, but within reason. Today? Not so much. I'll pay a little more somewhere else with better customer service. read more