Employees have no sense of urgency. I have been to this location twice. My first visits took over…read more90 minutes to change my oil. My second visit took 45 minutes.

They need to change the name to Take 5 hours! There is no 5 minutes. This is the third and last…read moretime I will sit for 30 minutes or more just to get started. I had it this time and just left. I will never go to Take 5 again!

We had our company truck...the one with over 300K miles in for repair…read more By far the nicest garage I've ever been in. Service was quick and the price fair. We are now loyal customers!

Amazing customer service and mechanical support. I could not be happier at the service and care…read morethis place offers.

i come from a small town and am used to the same person who has changed my oil for years. we've…read morebeen on a first name basis and he always knew what i needed. i was nervous to try something new and a chain at that. i felt comfortable here! there was no wait, the man that greeted me was polite and explained the process. i waited in the lounge and Junee (I believe) was sweet and explained choosing an oil and replacing my filters. we also chatted about other things and it was a nice pastime. I didn't feel pressured and the prices were explained well, she gave me a coupon they had going on as well. When my oil change was complete (15 mins) I was so happy to find my floorboards vacuumed, my previously low rear tire filled w the proper amount of air, and I was out of windshield wiper fluid, they filled this as well! Seriously they took care of everything

I called and received price from KJ on 9/14. Asked for complete brake/rotor replacement, front and…read moreback, with break fluid refill. He gave me a price and led me to believe, in no uncertain terms, that this would be the full price. When my husband took it in this morning, 9/17, it was going to be twice the price. I called KJ and confronted him and his response was denial and then he hung up on me when I told him I would be reporting this to social media. Also, I called back to ask to speak to his manager and he said he WAS the manager. Can't trust this establishment to do what they say!!!

We had brought our vehicle in to have our brakes looked at and they really took the time to check…read morethem and drive the vehicle to better understand what was happening while operating it. The crew was very honest and forthcoming and just extremely friendly in my experience. In this day and age, I can't tell you enough how rare that is to see anymore and I wanted to give a shoutout to all the JL Team for going above and beyond. Thank you. They have set the bar for me and I will be going back there for future needs. Thank you again.

I just got my oil changed here and was very impressed with the service. I arrived about 40 minutes…read morebefore closing and didn't expect them to get me in but I'd make my appointment for the following day. They told me it would be no problem at all to change the oil and told me about a Groupon deal they are currently running where they are doing their full synthetic oil change for $35. Thls sounded like a great deal to me. I was primarily impressed with the friendly and helpful person working there. I wish I'd gotten his name but he was just exceptional. Very good customer service. I will be back.

Absolutely wonderful experience. Took my car in for a AC diagnosis, they ended up getting my…read morecompressor, condenser and expansion valve replaced all within three days. They were very transparent with the work and extremely friendly, nothing but smiles and great customer service. I personally always worry when taking my car to the mechanic but i would definitely recommend them, they were amazing.

I got a Groupon for this company. I'm really excited that I did because they are wonderful…read more Andrea who I assume is the office manager, greeted me warmly and made me feel right at home. I love the music in the waiting room! They have other locations but I ended up at this one a little far from where I am right now but I think it was meant to be it's a beautiful place clean comfortable and the waiting room has coffee and other drinks and snacks, great places to sit, good Wi-Fi, it's just clean and nice much nicer than most places that you get your oil changed. Everyone in the office is great, service with a smile! The report that they send you after their inspection is very thorough and even has video to show you what you might need which I really appreciate. I have a few pics mainly just the waiting room lol it was so nice there. All in all a great place.

Today was exceptional. They took care of me and kept me in the loop of the entire service, offering…read moreservices but not twisting my arm into having any done. Great management and team working today! My wheels were scratched from the lug nuts area unfortunately, i assume from the sockets used. Shoutout Manager Thomas though!!

I have an issue with a National chain repair shop. I own a…read more2014 Nissan Frontier SV with 70k miles. It is an exceptional pick up, well maintained and very reliable. 1. On Wednesday, 7/24/2024 at 6:30 pm I noticed issues with the truck while I was driving it. The truck died 3 times while I was slowing down to a stop light. The check engine light did not come on. The truck restarted easily. It had never done this before. I was alarmed and I felt like this was a serious safety issue. 2. On Thursday, 7/25/2024 I contacted a local repair shop that was highly recommended on ND. I drove it to their shop. They inspected it and they recommended that I change the spark plugs and the intake manifold gasket. 3. On Friday, 7/26/2024 I contacted again the local repair shop for more details. I discussed the issues with them again and their recommendation and I decided that they were not equipped/qualified to correct the issue with my truck. I called the dealerships, I called a few local repair shops and I decided to take it to this National chain repair shop. I was interested who can diagnose it properly and correct the issue. 4. On Sunday, 7/28/2024 I had the truck towed to the repair store. 5. On Monday, 7/29/2024 the service manager contacted me and told me that the truck needed a new fuel pump, a new fuel filter, new spark plugs and the fuel injectors needed to be cleaned. 6. On Tuesday, 7/30/2024 the store advisor contacted me and told me that the pick-up was repaired and it was ready. I went to the store, I paid and I started it. The check engine light came on. The technician connected the Snap-on diagnostic tool and told me that the NEW fuel pump was defective and it had to be replaced. 7. On Thursday, 8/1/2024 I drove it during the day and it seemed to be ok. At 4:00pm I pulled out of a parking lot and it died. I restarted it and it was dying every time I approached a stop light and stopped. It was difficult to restart it and the check engine light came on. I managed to drive it to a fuel station and fill it up with premium gasoline. I called the store and I had it towed to the store. The truck is driving the worst it has ever driven in the last 10 years. It is driving a lot worse after the store repaired it than when I took it to the store. 8. On Friday, 8/2/2024 I did not hear from the store advisor. 9. It is Saturday, 8/3/2024, 11:00am, I have not heard from the store advisor. 10. It is Saturday, 8/3/2024, 4:30pm, I have not still heard from the store advisor. I contacted the store at 4:30pm to try to correct a billing overcharge. On Friday 7/28/2024 I was told by the tech advisor (by the way, I was told today that he is no longer with the company) that they charge $99.99 for engine diagnostic, but they remove it if they do the work ( I found that to be a statement that every auto repair shop offers). Today, Saturday, 8/23/2024 I was told by the tech advisor that they never remove the engine diagnostic charge. He also told that they found an issue with the crankshaft position sensor and they are still test drive the truck. I had the truck towed twice and I had to lease a rental car twice. I am very angry, disappointed and mistrusting of the repair shop. I am seeking a solution asap. I am seeking recommendation, ideas and advice to help me correct this problem. I hope others read and learn from my bad experience. Thank you for reading my story. I emailed the leadership review team. I have not received a reply yet.

Very friendly staff! We had to get our alternator fixed while on a road trip with 5 kids in tow…read more They made us comfortable while we waited for a diagnostic test & once we knew it would be a while, they drove us to our hotel so we didn't have to wait there. Reasonably priced as well.

They changed my wheel bearing in 2 hours, great, quick service! There was Netflix, Youtube, drinks…read moreand coffee available!