Got me in very quickly, excellence caring staff, made sure all my concerns were taken care of…read more thank all of you.

Took my husband in to get relief asking specifically for an enema. They said yes.. he was stage 4…read morecancer and they knew the details. Four hours later and $920 .. they gave him a prescription for fleet which is an over the counter which did not work in the first place. Scam Ally!

Dr G was an absolute G! I had an abscess and was kinda worried, hurt like hell and was close to a…read morevein and Dr G numbed it and drained it quick and really calmed me because I was a bit nervous

when I came in I was greeted with a smile and the receptionist made sure I was comfortable being…read morehere

Dr Patrick woods - Jerry M - Nicole were all amazing. Brought my son here for a laceration on the…read moretop of his foot that needed nine stitches. We were in and out in less than an hour on Christmas Day.

Don't let this hospital fool you. This is not an urgent care. It's a full ER with ridiculous high…read moreprices, terrible service, and long long waiting even with an empty parking lot. I spent hours here for literally no apparent reason. The care was more like no one gave a crap we were here. This is a hospital intentionally here to trick all of us into thinking it's an urgent care. My advice is go somewhere else or at least go the real ER since it's the same experience with a hospital full of available doctors.

Zero Stars. Didn't check injured shoulder. Ignored requests for photographing personal injuries…read morefrom assault. Violated patient rights and EMTALA.

(HEAD INJURY) Paid a large Amount out of pocket, in full, staff was still rude. Doctor told me I…read morehad a concussion, I needed to take days off, take over the counter meds, rest, Ice pack regiment for my head, and said no driving but decided not to put any of this information on my paper work. I had to return 3 times to get all my correct discharge paper work after playing tennis with the receptionist because she wanted to know why I needed a full discharge debriefing. Unbelievable, if you value your dollar, don't visit here, very unprofessional. Attached is how the doctor sent me home with no instructions on how to treat my self until a follow up with my primary care.

I had robotic assisted colon surgery at this hospital…read more On the day of surgery, I arrived at the hospital at 6am for a 8am start. I was promptly checked-in by the lady at registration and then walked over to the surgical waiting room. After waiting about five minutes, I was taken back to the pre-op area, where I was prepped for my surgery. All the surgical staff, from the pre-op nurse to my surgical team took excellent care of me. Upon completion of my surgery, I was taken to the recovery room, after which I was transferred to a room in the hospital, as I was admitted as a in-patient after my surgery. All the nurses and patient techs on the floor took excellent care of me and were very responsive to my needs. In conclusion, I had a very good surgery & in-patient experience at this hospital.

This place is HORRIBLE!!!…read more Seriously, I took my spouse here due to the recommendation of urgent care doctor at CareNow on Barker Cypress( beware) He stated he checked him in already and we wouldn't have to wait (lies). The name he gave as a reference no one in the ER knew that person (smh). Blood pressure was 191/137 and all we kept hearing was that it was bad for his BP to be that elevated but yet they did NOTHING to bring it down. First excuse was don't want to take it down to fast but after a full day there BP still sitting at 191/132. HCA is a complete failure of an hospital, they allowed him to lay there with a fever and high BP without given him proper treatment. How are you a care facility and allow someone to suffer just to run his insurance up. Took blood seven times and only gave us one result and when I asked the nurse she pulled up his chart after the fourth test and there were only the first results and even she said that was "strange". When LAB came back she stopped the lady from drawing asking for results and orders for all the lab work. (???) I asked the next shift about his labs, and the infection they claimed they were treating, NOTHING. I was told they were texting the NP to come speak to us but she never responded to them. How unprofessional and uncaring is that. He was given his sixth round of Hydralazine (10) which has done nothing for his BP. Finally at 9 am 9/9/26, day two of us at HCA with his BP in double three digits, he was given 50 mg of Losartan which helped a little but only took him to 161/92. There was no follow up after four hours. The time it took me to go to my Dr appointment in Spring. I called several times after I left and only person came in was the lab again (??) and we still haven't gotten any results from the last 8 draws. When I arrived back and entered into his room, he was sitting in the chair with a distress look saying the girl just took BP 191/120 and fever of 111 but she said she couldn't give him anything and she had to text the NP who never answered the last text about his labs and stool sample. He was hot and clammy at touch and said he was miserable. Seeing him like this, I requested that they unhook him and took him to a REAL hospital up 290, The Methodist. Within 15 minutes he had Clonidine and another medicine to help bring his BP down. The ER staff were very polite, professional and took the time to discuss the process and procedures with us. I wish I would have made this decision before EVER stepping foot into HCA hospital. The only reason I gave one star is because it was one nurse in that whole hospital that had integrity and when I asked her about his BP, she took one look and said he should have been given Clonidine. But by that time, I was not able to allow the unethical practices of the doctors and NP's before her to continue to play with his health any longer. This is a hospital where people go to seek help not to be used for their insurance and I felt that they played Russian Roulette with my spouse's life. They kept saying his BP was dangerously high and it could damage his organs but failed to treat him with ethical and professional care. Instead they played with his health and did barely minimal in order to prolong his stay and charge is insurance. If Methodist was not an option, I would rather go to Ben Taub before I ever go to a HCA facility again. I work in one of the largest healthcare systems in Harris County and I gave the benefit of the doubt when referred to HCA, but NEVER EVER again. All I saw was unethical practices, breach of HIPPA laws and my love one's health came second to people who took oaths to serve the needs of others in their illness. I guess ethical standards are not a required to practice at HCA Hospitals.

Fantastic care here! Brought my son in for a bad cut on his finger that needed stitches - first…read moretime for stitches at that. The Doctor and the nurse were so patient, caring and kind with my son. Thorough, excellent care. Thank you!

Please keep in mind that they are out of network with most insurances. they billed my insurance…read more3,750, plus $15,900 for 2 hour visit. This came in for high blood pressure, checked my vitals, took Xray and gave me blood pressure medicine. Note before being seen you will be required to fill out pages of paperwork. SCAM and subpar care.

AVOID THIS PLACE LIKE THE PANDEMIC…read more If I could give -5 stars I would. I was sent by my primary care physician after hours and the doc on call did not want to do the procedure she called ahead for me on. He gave every excuse as to why I shouldn't- seems like if someone is sent by their doctor- you do the procedure. They went for a dang reason. It's been a week and I am still sick. Covid seems to have brought the worst out of people and this guy is definitely 1. New management doesn't seem to have made a difference. He was smiling when I left. He was either lazy or evil. RUN AWAY FROM THIS PLACE AS FAST AS YOU CAN. Worst doc I have ever had the unfortunate displeasure to experience. And that is saying A LOT.

We found Ally through a Google search and decided to give them a try today. The waiting room was…read moreclean, quiet and empty. We were warmly welcomed by Meghan. After completing the initial paperwork, Bill took us back to an exam room. We discussed my issue and the proceeded to have my blood pressure and temperature taken. Bill walked me through the process with expertise and kindness. It was determined I needed a cat scan so Cathy took over and walked me through the process with ease and whimsy. We were there for awhile because I needed several tests to try to figure out what was causing my pain but that's to be expected and was not an issue. Meghan checked me out without pressure or a judging look like I have previously experienced at other places. I actually felt good about paying! This was probably the most enjoyable ER visit, despite my pain issue, I have ever had. Thank you Cathy, Bill and Meghan! Y'all are awesome!

Great doctors and nurses that saved my life!!! Friendly and caring staff. Clean hospital.read more

I give 1 star JUST because of some of the midwifes in the team; Everyone, and I truly mean, almost…read more98% of the people I had interaction with, lack accountability, responsibility and profesionalism. From the scheduling team, to the "patient advocate", to the "patient liason /guest relations" I MEAN EVERYONE and ultimately, NOBODY IS RESPONSIBLE FOR ANYTHING. The billing department for SEVERAL WEEKS in a row, closing or leaving early and even when asked at 3:45pm to be transferred to the guest relations department to complain, THE GUEST RELATIONS HAS LEFT EARLY AS WELL! I have been under their care from week 9 to week 33 of my pregnancy and I tell you, I just want my child to be born so I dont EVER have to ever have anything to do with Houston Methodist Willowbrook. Im too far along to be accepted into a new practice for my birth and that is the only reason why I am still here. They "overlook" small details that, prevents insurance coverage and you find out after the fact or , like me , at 33 weeks, when its too late to transfer care to another provider. PLEASE save yourself a BIG headache and possibly a mental breakdown and go to another hospital.

Went in on Monday 09/21/2020 for difficult breathing and could not catch my breathe, when after 20…read moreminutes filling out a book of paperwork to proceed to tell me they Could NOT treat me there. The nurse said the Doctor would not treat me and that I needed to go elsewhere. That NO ONE around here (Spring area) would treat me and I needed to go to Tomball ER for help. I will NEVER go back to this ER and NOW know better to STAY AWAY! FYI- Turned out that I had Pneumonia, Thank you TOMBALL HOSPITAL ER.

After a late night incident where my Dad cut himself and we drove to Tomball Hospital only to find…read moreout their ER was closed I remembered this place and took my Dad in to it. After filling out what seemed to be a half dozen forms they got my Dad in and fixed him up in a timely manner. We were in and out in about an hour, they even gave us a free pen and a coke from their fridge. The Doctor was knowledgable and quick to assess my Dads condition and make the necessary repairs/treatment. They took our insurance and so the copay was only $60, which isn't too bad considering the relief we all felt to have Dad feeling better.

Got in very quickly and they got my life-threatening blood pressure down to normal and took great…read morecare of me! Thank you Sandy, you are an excellent nurse!!

Unfair billing and zero flexibility--do not recommend!…read more I had an extremely frustrating and disappointing experience at this location. I brought my kids in to get physicals and paid upfront. Before the appointment even started, we realized my daughter had accidentally left her glasses at home. The staff told us we either had to drive all the way back home right then to grab the glasses or come back the next morning. I agreed to return the next morning, assuming our payment would carry over since my daughter never received her physical or any care that day. To my shock, they then informed me that if we came back tomorrow, we would have to pay the full fee all over again, even though no physical was performed! Charging twice for a service that was never delivered is completely unreasonable and feels like a total scam. I do not recommend this place to anyone looking for fair treatment or decent customer service. Save your money and go somewhere else. Oh and the "GOOD REVIEWS" are bought by them saying they'll give you a Starbucks gift card in exchange of good review