I highly recommend Preferred Pool and Spa Repair! They showed up right on time, were extremely friendly, and did a great job. When a second leak appeared, they came back and fixed it at no charge, even taking time out of their busy schedule to help us. I'm truly impressed with their professionalism, honesty, and excellent customer service. I don't usually write reviews, but I wanted others to know what a great experience I had. Preferred Pool and Spa Repair went above and beyond, and I would absolutely call them again! read more

Terrible experience. I do not recommend this company. Before booking, I explained to Evan that our spa was leaking and the water level was dropping in both the spa and pool. He told me it was likely the check valve, required a $250 deposit, and said they would replace the part during the visit with the deposit applied toward the repair. When they arrived, they had no parts, spent only a few minutes looking at it without testing anything, and said they'd return later that day. They never came back. After I followed up, Evan was rude and said they couldn't repair the leak--based on the same information I had provided before the appointment. I paid the $250 in cash and received no repair, no testing, and no refund despite requesting one. I feel completely scammed out of $250. read more

We started having problems with our pool heater and then suddenly the old pump went out. I contacted Evan at Preferred Pool & Spa Repair and he put us on the schedule immediately. Anthony called on his way over and showed up on time. He was extremely knowledgeable. He knew exactly what was wrong and just as we suspected, the pump needed to be replaced. The heater could not be tested until the new pump was installed. Anthony returned a few days later and installation of the new pump was fast. He could finally check out the heater, which was the start of all these problems. But, luckily, when he did, he found that the problem was that the pump wasn't getting water to it. Turns out there's nothing wrong with the heater after all! Seriously, I was expecting the worst. What a relief. I would definitely call Preferred Pool and Spa Repair again next time we need help. They were very fast, very knowledgeable, and honest. Three qualities we look for and value in a service company. read more

Trusted worker. Fair prices. Quality. I've use them twice and will continue if needed in the future.

I called Thursday for servicing my pool pump to fix leak, when other service did not show up. Evan and Anthony made arrangements and fixed issue next day Friday. Job was done perfect ontime. Really happy with service and cost. read more

Oh my gosh this is so true what Vinod wrote about Preferred Pools. I read this review. Customer service should be #1 He calls up Evan and explains the whole situation on speaker. I am like "can I say something". Just wanted to say "It will most likely break again and will give you guys a call back to do the full service with you". But Evan doesn't let me talk at all. And calls me "not nice". They talked amongst themselves and I had to hear this on speaker. Let the other person also speak before you make judgements or call names. Not the customer service I expected. Evan I believe is the owner , he is just mean, but I think it depends who you are. He talks a lot of bs. His tech. is a messy worker and leaves the job a mess. If you are smart do not buy into Evan. He is rated high because he takes ads in Yelp and other sites in which you have to pay to have your name come up to the top of the list. read more

I can't say enough good things about Preferred Pool & Spa Repair. Evan and Anthony serviced my pool back in September 2025 and did an excellent job from start to finish. Everything was done professionally, efficiently, and with great attention to detail. A few months later, we noticed we had lost power to our pool/spa heating system. I called Evan, and he immediately had Anthony come back out to take a look. What really stood out to me was how honest and kind they were -- they made it very clear that if the issue was caused by anything they had done, they would fix it at no additional charge. That level of integrity is rare and so appreciated. They are extremely professional, knowledgeable, and quick to respond. Overall, just genuinely great people who are very good at what they do. I highly, highly recommend Preferred Pool & Spa Repair to anyone looking for pool or maintenance work. You won't be disappointed - Erin Salinas read more

5 stars for Anthony! He came by to help us with our hot tub that was not heating up. He was able to quickly diagnose the problem and teach us how to use the proper hot tub settings. We are now able to enjoy our hot tub again. :D read more

Very responsive and reasonable prices. Does great work and honors his work. Would highly recommend this company

I was very impressed with how quickly Evan responded to my quote request. Very reasonable pricing and didn't have to wait weeks to be scheduled. Anthony showed up on time and did a great job. read more

My Pool pump was not running and called Preferred Pool Service to schedule service. I spoke with Evan And Appointment was scheduled for a Tuesday morning between 9am to 1pm. On Tuesday morning anround 9 :15 am, Anthony (Pool Technician) texted me on saying he would arrive in a few minutes. I always appreciate the communications and prompt arrival. Anthony quickly troubleshot the issue with his diagnosis of a faulty pool pump and a faulty circuit breaker. Anthony explained that the new electrical code required a GFCI breaker needed to be replaced. Within the next two days, Anthony replaced the faulty circuit breaker and installed a new multispeed high efficiency pool pump within a few hour. The new pool pump is so quiet and easy to program. Anthony programmed the filter cycles for me and explained all of the function. Thank you Evan and Anthony for your quick and rapid response as you are my "Go to Pool Repair Service". read more

I had a great experience with this company from start to finish (they replaced my pool pump, GFCI breaker, and also a light switch). When I texted Evan, he replied very quickly. I texted over some pictures and a short video of my leak and within minutes Evan called me to talk about what I wanted. I had several questions about which replacement pump to get, and he was able to answer them all immediately, or if not, he went away and found out fast. I was also looking at another company to do the same work, but Evan's estimate was good and, more importantly, his customer service was much better (he was very knowledgeable, replied accurately and quickly, and was very nice too). It was easy to go with Evan for this work. Evan was able to schedule one of his guys, Anthony, to come do the work just a few days later! Anthony took care of everything, and answered my questions along the way. Things are working great. I will definitely use them again and highly recommend them. read more

I used Preferred Pool Repair in Livermore on 6/23/25 for a major repair on my 2008 Hot Springs spa after a full electrical fire destroyed the entire control box and electronics. They rebuilt and repaired everything, and the spa now works perfectly. Their work saved me from having to buy a new spa at ten times the cost. Excellent service, honest pricing, and high‑quality workmanship. read more

Quick reliable service, Anthony came out and replaced my tired old heater with a new model and gave me a deal on the new....In and out in a couple of hours! read more

Our pool pump was tripping. Scheduled a service with them to take a look. Just when someone came in to take a look, it started working again. So we decided to let it run and not try to fix anything when it was running. He pulls up a bill for $150. I was like why. He says "this is for showing up here". I understand you had to drive here and there is fuel cost. But also asking $150 to show up doesn't sound reasonable. Also I assume you try to lump together services in the same city for being efficient. He calls up Evan and explains the whole situation on speaker. I am like "can I say something". Just wanted to say "It will most likely break again and will give you guys a call back to do the full service with you". But Evan doesn't let me talk at all. And calls me "not nice". They talked amongst themselves and I had to hear this on speaker. Let the other person also speak before you make judgements or call names. Not the customer service I expected. read more

I'm was in a pickle over the weekend, with my spa draining and pool water rising for no reason. Our normal pool servicing company was closed (as was most others who are closed on Saturdays.) While Evan was not able to send a tech out that day, he was kind enough to FaceTime with me to walk me through how to troubleshoot things to get through the weekend. I'd recommend them to anyone for that alone! read more

I called Evan on a Monday due to what I thought was a faulty pump. Anthony came out in a couple of days and managed to salvage my pump with some modifications. I will definitely continue to use Preferred Pool, they are awesome. read more

We had an issue with our spa tripping the breaker. Anthony came out to diagnose the issue. He arrived on time, was very professional and thorough. Turned out it was the actual breaker itself that was the issue, so he took the time to go to the store and return with what was needed to replace it for us that day! I was so grateful for his help. Evan was also great to work with over the phone and made sure he stayed in communication on timing, etc. I would highly recommend Preferred and would definitely call them again for any future spa or pool needs. read more

Preferred Pools were great! I was able to get an appointment quickly. The communication was very good. Anthony did our repair work and was freindly, informative, and did a great job. I definitely recommend this company. read more

Evan responded quickly to my inquiry, had someone come out quickly, gave me a bid quickly, and completely the work quickly! I appreciated that it was able to get done without the added expense a different pool company quoted me on which is one I've been using for years. I guess I have my new go too for services needed. Thanks Evan! read more

Their knowledge in the area of in floor cleaning system is poor. One of Evan's staff came out and took a look at my pool and appeared to show no knowledge instead he called Evan. They both didn't know what they were doing. The "pool tech" fully opened up the pool return valve that when the pool pump went on, water leaked underneath the base of my caretaker 99 system. They were thinking that opening up the valves of the pool return will correct the situation of my in floor system and not to use it again. But instead water leaked everywhere due to pressure. The water had no where to direct itself. Why didn't he make sure everything was working correctly? Instead I went out to my pool area, and technically configured everything the way it was prior to the pool tech coming by. Now, everything is working the way it was before he came by. They created a new problem than fixing the problem. Also Evan the owner was rude and disrespectful to me. They took my check of $225 and quickly cashed it and I was left with a problem, losing pool water! Unbelievable! I highly DO NOT RECOMMEND THIS BUSINESS especially when repairs are EXPENSIVE. But no repairs were done instead it created a new problem that I had to fix by myself for FREE! read more

Great customer service. I called regarding an issue with my filter and the main light in my pool. Spoke with Evan. He said he had someone in the area and would have them come by. Within a half hour of my call, Anthony was at my home. He diagnosed the issues quickly and gave me recommendations to fix both problems. Anthony was back two days later and fixed both issues. Filter is working fine as is the main light. I would highly recommend Preferred Pool Repair and I will call them for any future pool issues. read more

Thank you, Evan, for getting our pool automation set up and running before the 4th of July. We called you on short notice, and you gave us recommendations on getting the system in with the right filter for our pool. Anthony arrived at the time, he said. He made sure to communicate with us when we had to make adjustments. He completed the job and cleaned up afterward. The boys are loving the new system and the lights. We definitely recommend this company for your pool repairs. read more

Excellent 5 stars plus. Evan and the Preferred Pool team did an excellent job installing a new pool heater for us. Anthony was awesome!!! We highly recommend Preferred Pools for all your pool and spa repairs. Thank you! read more

I contacted them and told them my heater wasn't working. I told them it might be due to gas jets being blocked by spider webs. This had happened before a few years earlier and the guy cleaned it out and the heater worked fine. They came out and took a look and told me I had some electrical and gas issues. They said they couldn't put their finger on it exactly but my two options were to rewire the whole thing (~$1,500) or get a new heater (~$4,500). I told them I'd think about it. I didn't feel like their diagnosis was correct. I felt like they were trying to sell me something. I decided to try cleaning the gas jets myself to see if that was the issue. Took me 10 minutes and the heater fired right up and has been running like a champ. read more

Quick response, quality work, great experience with Evan and team. We have used them multiple times to replace pumps, heaters and install web based pool remote. read more

Our pool pump broke just after July 4th... total bummer! I reached out to the first contractor for help and he ghosted me (message me if you'd like to know who) and the second one was Evan with Preferred Pool Repair. Wow, what a difference with Evan and his team. When I called to ask for help, he was kind enough to diagnose my issue over a video call to help understand what parts to order, which helped keep the process tight and efficient! He was transparent about the issue and offered me what I needed, with the option to upgrade (he was honest and knowledgeable). Fast forward to repair day, and it was a smooth and seamless process. I have 3 boys at home for summer vacation, and he wasn't bothered by them at all. In fact, he was a gentleman and showed them every step of the process as he swapped out the broken pump. Even with 3 boys in his workspace, he was quick, thorough, and did a phenomenal job! I am grateful for Evan and Preferred Pool Repair. I highly recommend this business and hope you would give them a shot as a painful project like this one, was pain and worry free thanks to them. We were in great hands and will certainly call them for future pool repair needs. We trust them and are very satisfied customers. Thanks again, Evan! read more

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Asked them to investigate why our EcoSpa hasn't been heating. Charged us $300 to do nothing but take off the panels, poke around, and say that everything was encased in fiberglass and they couldn't work on it. 20 minutes of "work" for $300. I do NOT recommend. read more

This guy was assigned to a work order by my home warranty and refused to service a system that has been serviced 6 times by different providers without problems. Wanted to bolt as quick as possible and collect the service fee, lied about calling and leaving a voicemail and was rude to my wife who had to run out with my month old som to stop him from running away. If you want to work with someone reliable do not call this person. tl;dr - He lied about calling me to explain his diagnosis/plan - He said he can't fit in the space after I got a hold of him. My pool guy and the 2 before got in there easily. - He said he didn't collect the service fee on insurance. He did. - He was rude to my wife who was with my 3 weeks old son trying to gather information about what he found out. read more

Preferred Pool & Spa Repair - Here is the bill from the provider that he claims he never submitted. - Pool & Hot Tub Service Near Me

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My pool heater had a substantial leak and there was no doubt that it must be replaced. Fortunate for me that Evan and there crew at Preferred Pool Repair were able to know exactly what was needed by my sending him a few pictures of my pool and heater. Within days of our conversation my new pool heater was up and running. Not to mention I had a few other issues with my hot tup that needed to be resolve which was no problem for Evan. I found him to be extremely knowledgable and as much as a technologist as well as and artist. He cleaned up some of the piping making my setup more efficient. Show up on time, charge me a fair price, and do what you say your are going to do. That is how you keep me as a customer, I will be using Preferred Pool Repair for any future pool repair needs. read more

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We were having issues with our old salt system (turns out the system was too small for the size of the pool). Husband called Evan and he answered immediately. He explained issues, and discussed options. Within a hour or two he sent a proposal to resolve my issues. He showed up on time a few days later and installed the new system. Super nice guy and very organized. We can't be happier with his service and price. We will definitely be calling Evan for any future issues we have with our pool. Thanks again Evan read more

Received an estimate to update my pool equipment. My primary pool motor was single speed. Both the pool sweep and pool filter motors were on mechanical timers. Evan quoted a fair price to automate my system and provide energy efficiency. I can now control my water feature, temperature, pool pump speed, pool pump time, pool sweep time, and lights with an app on my smartphone. He scheduled the install about 10 days following the quote. The install took about 4 hours. Evan was very knowledgeable, professional, and a delight to talk to. I'd hire him again. In fact, I have a solar pool water system being installed soon. I'll be giving him a call! read more

Got the pump for my spa replaced. The service was professional and prompt. Anthony was great to work with. Price was reasonable. This a good company to call for spa repairs. Have used them for several years. read more

Happy customer. Evan and Sean just finished up replacing a pump, updating breakers, and switching out a timer. They did excellent work, helped check a couple other issues for me, and now everything is operating smoothly. Evan's communication has been outstanding from the start - responding quickly to calls/texts, answering questions directly and honestly, and showing up as scheduled. He even calls when he's on his way over, so you aren't waiting and wondering. Thank you Evan and Sean! read more

We had our old pool pump replaced by Preferred Pool Repair. The whole experience was super fast and remarkably easy on us. We had looked at doing it ourselves so we knew the cost of the equipment. We paid what it would've cost us and were very grateful we hadn't tried to do it ourselves. We had no trouble getting an appointment that worked for our schedule. They were in and out in one morning with the whole system programmed (which took the longest). Evan was really good explaining how to use the new program and getting us up and running. We've had no problems at all with the new system. I definitely recommend Preferred Pool. read more

Avoid them at all cost! Installed a whole new system (filter pump, booster pump, jet pump for spa, heater and Aqualink automation) in November 2023. Filter pump broke in February 2024 because the seal on the pump's circuit board wasn't secured and water got into it. Fortunately, it was still under warranty - according to the warranty contractor, the gas pipe for the heater was undersized and the way the electrical wiring was done was not preferred. In May 2024, a water leak occurred due to a bad plumbing connection (the PVC elbow was put onto a straight PVC union that's connected to a straight pipe; so when the connection is cut open, 3 layers of stacked pipe material was found at the connection). Long story short, we ended up having to hire the warranty contractor to rework all the electrical and plumbing. Highly unprofessional, worst experience ever! read more

I guess they're very busy, and we had to wait a week for service and an additional week due to family. However, when they arrived they were professional and knew right away what our problem was. They came back the next day to check our system and told us how to handle the situation next time. We appreciate their knowledge and assistance. Also, squeezing us into their busy schedule. read more

Evan does an amazing job on pools. He's knowledgeable about all the many different problems we've been faced with. I'm 72 years old and he treats me with the utmost respect making sure he doesn't make me feel uncomfortable asking all the many questions I have about our pool. I've had several bad experiences with other company's then I found him!!! Very highly recommended by another pool service. We are so very happy to have found this company. Give him a shot you'll not be sorry. Thanks Evan. read more

Evan and company did a fantastic job. Replaced our pump, motor, breaker and valve and everything worked perfectly. In and out in just a couple of hours. I'll be using these guys for my next repair. read more

We appreciate Evan's knowledge & workmanship when it comes to pool repair. We highly recommend this company. It's difficult to find this kind of knowledge. This company has repaired to major pieces of equipment. Oh yes, and ANSWERS his phone :))) GREAT JOB!!! read more