If I could give this shop 0 stars, I would. Our vehicle has…read morebeen in their possession since an August 2025 accident, and we received it back once but had to send it back shortly after due to ongoing issues caused after their repairs. First, we were told the used turbo they installed was faulty. Insurance approved and paid for a replacement. Then we were told the catalytic converter was damaged due to the failed turbo -- insurance paid for that as well. When we were supposed to pick up the car again, there was no communication. After we followed up, we were suddenly told by Jessica the engine is now blown, allegedly due to damage from the turbo failure. Insurance denied that claim. Jessica stated she did not trust her own mechanic and wanted Ford to provide a second opinion, repeatedly assuring us nothing would be out of pocket. However, we later received a call from the dealership after they towed it there saying we would now need to authorize and pay until fault was determined -- completely contradicting what we were told. Communication has been inconsistent and unprofessional. At one point Jessica spoke negatively about her own mechanic, then later changed her position. When we asked for clarification, she was loud, argumentative, and accusatory instead of helpful. We have been without our vehicle for months and still lack clear answers or full documentation. I would strongly caution anyone considering this shop. I don't know how this shop was rated best in the AV! No manager has reached out to us during this process and their employee Jessica is rude, yells at customers, and hangs up the phone rather than take any accountability for the failed information she provided. We are still waiting for Jose the manager to contact us. Jessica stated we can talk to him or we can come into office to talk to her directly which we took as a threat. I am Looking into an attorney if things do not get resolved or explained and would recommend any shop then this one if you can!!

Came in for a quote regarding some light dents and paint transference. Upon inspection manipulation…read moretactics were involved by utilizing sounds as if the damage was particularly bad, and even told that it was bad. I informed the individual that I wasn't sure if I wanted the work done because I truly didn't care enough, (I'll be trading this car in, and the milage is over 100000). I also informed them I didnt care about any paint chips as most of the paint was simply paint transference from the hit. The quote I recieved was $4200. For light dent removal. I have had my entire front door, headlight, side mirror and front panels completely destroyed in the past and was quoted literally in 5k and had it all replaced and looking brand new. The quote I recieved here was absolutely outrageous. Don't get me wrong, I'm sure they probably do great work as there are many positive reviews, if your insurance is fronting the bill or if you don't have to worry financially as much. If you're someone who prefers to budget more and recieve high quality work, this is probably not the place for you. I have attached photos of before the quote and after when I buffed out the paint transference myself with hand sanitizer and my fingernails. Wishing you the best.

I had a minor, although expensive to repair, fender-bender. AV Collision Repairs not only offered…read morethe lowest price and did an excellent job (see the photos), but also went an extra mile on their own initiative. I had other minor bends and scratches on both fenders in the back and AVCR cleaned those, too, at no charge! That is commendable and deserves five stars.

I can't say enough about the guys caliber collision off of Trevor Avenue in Lancaster. They treated…read moreme as if I was the mother thank you B Laughlin.

The service here was amazing and excellent! Steve was very helpful in the whole process. He was…read morevery understanding and going out of his way to help us get everything right. The outcome of the work was to perfection!

They did body and paint on my 68 camaro. They were excellent…read morein every way, and I am very picky

I've been to House of Customs twice and both experiences have been great. They're prompt,…read moreorganized, and had my car ready in less than a week with no issues. Tim is especially helpful--always patient, honest, and makes me feel comfortable asking questions, even about things outside his specialty. Super thankful for their service and highly recommend

This is my second time using House Of Customs and once again they beat the expected timeline, and…read moregave my car back to me looking entirely brand new. Once again, I got several quotes and once again House Of Customs beat them. They are knowledgeable, able to provide the quality service I requested, and just extremely, knowledgeable, friendly and personable. I highly recommend this shop. There's literally nowhere else I would go.

I requested and received a quote quickly via text. Stopped in on a Friday to confirm the cost and…read moreavailability. The corrected cost for the bed liner was $795 as we have an 8 ft bed and it has a 5th wheel puck. We were able to schedule our appointment for the following Tuesday at 0800. I was able bring it in and was told it would take 5-6 hours. They quickly took it back after taking photos and finished in 5. They sent me out to inspect the job before taking payment to make sure that I was happy with the product. It looked wonderful and will protect the bed while we travel. I am very pleased and highly recommend Five Star Auto.

Recently took my car over to Sami and the guys at 5 star after some clown crashed my car. I was…read morereally nervous knowing how much damage was done and if the color would match and panels be straight. After speaking with Sami we agreed to get the work done and he kept in touch through the whole process sending pictures and text regarding work being done. Once I received the call to get my car back I was shocked on how it looked. Glossy wet clear, paint on point, panels line up, couldn't even tell the car was wrecked. Prior to the accident I honestly didn't want my car and was considering selling it, not any more lol. I will go back and take future projects and highly recommend them to friends and family. 5 stars for 5 star.

Great service! We…read morebrought our Subaru Ascent in for a dent that we had in one of our passenger doors. They got us in and out in less than an hour and it looked so good I couldn't even find where the dent was taken out! Price was very competitive and a great value compared to body shops that quoted us hundreds more.

OK, I've been going to Dan for years and his expertise with paintless dent repair is second to…read morenone. Never has disappointed on any job I've brought to him. The value for what he does is so much less than a regular body shop and the finished product is just as good if not better than a full service body shop.

Would give more stars but basic at painting .. left paint drip marks.. Under my hood had a lot of…read moredust from sanding (white in color).. water drip marks of cloudy water left all over my car.. I specifically requested for my window to stay rolled up.. Didn't happen dust left in my vehicle.. some parts of my interior had a type of synthetic shine and other super dry spots (sheen off) as if they wiped it with alcohol.. evidence of use of a harsh chemical(acetone)on the outside plastics and was covered up with a type of synthetic shine.. When I called about it they were very defensive from the beginning instead of being apologetic or somewhat sympathetic.. The assistant manager wasn't very helpful.. Was worse than the employee.. blamed it on the age of the as if it was a good excuse.. my car is garage kept & rarely used. Still looks new beside this hick up from supposed professional.. I had a great experience with the Palmdale Fix Auto.. This one is sub par standards..

Beware!! Of Fix Auto specifically the Quartz Hills Location 5022 w Columbia Way, Don't waste your…read moretime going there, It was on my insurance companies list of shops to go to, but as soon as they found out I had a Mercedes they was afraid of it, complained about how hard it was to fix it was ridiculous I canceled that estimate immediately, Philip G. was the guy I dealt with he was the one that was afraid of my car, he asked one of the mechanics if he could fix my quarter panel and the mechanic was like DUH! of course I can, (get this) while I was there an angry customer walked in there and said that on his BMW SUV the panel that was repaired did not match the rest of his car LOL. A professional shop should be more than willing to work on any car, I took my car to Executive auto body and they was more than willing to work on my car and they did a beautiful job and had low prices it save my car from being Salvaged by the Insurance Company.

Leo and David are incredible. They quoted me a price to my liking and did a superb job on my Accent…read moreafter a fender bender. They even repaired things that I forgot to list when I brought it in. How about that! I recommend these guys for great service and great workmanship!

I had a great experience meeting Leo and especially working directly with David, which made the…read moreentire process comfortable. The work quality was excellent (100%), and the service was also very good (90%). David was professional in letting me know early on that the underbody shield (part #74110tbaa00), a part that came off in the accident and he planned to replace, was currently out of stock with his vendor. Since my priority was getting my car back as soon as possible, I appreciated his honesty and now that I have my car back, he's still assisting me with getting this part. Even after receiving payment and while handling other jobs, David and his team demonstrate professionalism and a clear dedication to customer satisfaction, working efficiently. His estimated timelines, which thoughtfully considered my insurance company, were also impressively accurate looking back on on the time and patience this company took and dealing with my attitude are very respectable and appreciated

Jason! You made my car new again! I am so grateful I found your business. Thank you for fixing my…read morefront bumper and it looks top notch. The paint cracks, scratches, dings, and dents are all gone. You're very careful and match everything wonderfully. (Picture below) I appreciate the professionalism and honesty. Your on time and take customer service seriously. I can tell you love what you do. I will keep you in mind for future repairs and to refer a friend. Thank you Jason, you rock!

Mr. Watson is a damn magician with the paint. I've used his services many times and each time his…read morework is flawless. Response time, turnaround, quality is unmatched. Truly gifted.

I brought my 2019 Honda Accord to Fix Auto Lancaster after a hit-and-run and working with Stephen…read moremade the whole process incredibly easy. Honestly, bringing my car here was the least stressful part of the entire situation. The team was fast, communicative, and did an amazing job -- my car looks like nothing ever happened. Stephen and the rest of the staff truly went above and beyond, and they worked quickly and seamlessly with my insurance. On top of the great service, the shop itself is very inviting and even has a coffee bar inside, which was a nice touch. I've definitely found my go-to body shop in town and would absolutely recommend Fix Auto Lancaster.

Did an amazing job on my Tesla. The team was professional, efficient, and exceeded my expectations…read more I highly recommend this business.