I don't get the low ratings for this shop. Pitcher Nolan is a fine service manager, a total pro. The place is super clean. The waiting room has coffee. The service was performed exactly as specified. Sure: They want to add recommended services / upsell but it's not high pressure and it's always explained. Great value from my perspective (their lifetime alignment is a great deal if you're going to keep the car). read more

Firestone Complete Auto Care - The front door - Tires Near Me - Montclair, California

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Disappointed with pricing transparency Today one of my rental customers had a vehicle towed to Firestone for a simple repair - a failed upper radiator hose. The quote we received was $580 to replace the upper radiator hose. For reference: The part itself retails around $49. The labor guide (verified in our own automotive software) shows 0.6 labor hours for this repair. Even at a $180/hour labor rate, this would equal approximately $108 in labor. Another local repair shop completed the same repair the same day for $200 total. We were told the system showed 2.6 labor hours, which does not align with standard labor time for replacing an upper radiator hose. As a rental company, we rely on fair and transparent pricing. This experience was disappointing and caused unnecessary stress for our customer, who had to drive an overheating vehicle to another shop. I encourage customers to verify labor times and obtain a second opinion before approving repairs. read more

Firestone Complete Auto Care - Tires Near Me - Montclair, California

Avoid this place at all costs. Came in saturday before closing because i noticed a screw in my tire. My usual tire shop was already closed. Asked for a patch up, they removed the tire and proceeded to tell me because of how the screw was angled in the tire they can't even patch it up and tried to sell me a $300 tire as that was "my only option". My husband took my car in to our usual tire shop the following day where they were able to remove the screw without a patch even being needed because no damage was done. Crazy how spots like this try to make a sale because they see a woman. read more

Very knowledgeable and experience sales reps, along with great customer service. Great housekeeping they truly live to their model. They go the extra mile for their customer. read more

This review concerns a customer service issue at Firestone in Montclair, California. I brought my vehicle in today for routine service: an oil change, tire rotation, and a basic inspection. As this is a fleet vehicle, I understood and expected some waiting time for approval and service completion. The day prior, I called to schedule an appointment. A male employee answered and stated there were no appointments available that day but availability for the following day. He then said he was assisting another customer and placed me on hold. After several minutes, the automated system restarted the call, someone answered, and the call was immediately disconnected. Hung up! I called back right away and reached a different employee, who successfully scheduled my appointment for the next day. Upon arrival, everything initially went smoothly. The same service advisor who had assisted me at a previously occasion informed me that service would take approximately 2 to 2 1/2 hours pending fleet approval, which I found reasonable. I have been a customer at this location for over 10 years for both personal and fleet vehicles, so I am familiar with the process. While waiting nearby, I received a call approximately one hour after drop-off. The caller was the same employee who had previously placed me on hold the day before. He informed me that approval had just been received and that my vehicle would be ready "end of day." When I questioned this, as the service was only an oil change, his response was dismissive and repeated, "End of day is 6 p.m." I explained that I could not wait five hours and that I had scheduled an appointment. His response was, "The appointment just gets you in." When I stated I would come retrieve my vehicle, he replied, "Come get it then," and abruptly hung up the call. When I arrived at the store, I recognized the employee by his voice. His appearance is a (notably a patch of hair under his lower lip). While I waited in line, another employee assisted a different customer before calling me forward. When I explained I was there to retrieve my keys, he apologized and stated someone should have advised me the service would take another 2 to 2 1/2 hours. I clarified that the other service advisor (deep voice and hair patch) had told me "end of day." This second employee was polite, professional, and clearly surprised. He apologized and said he would address the communication issue internally. I briefly explained the prior phone interaction, which I felt was relevant given the repeated behavior and lack of professionalism displayed by the other employee. Overall, I have consistently had positive experiences at this Firestone location, which is why I have remained a customer for over a decade and have recommended it to others. However, based on my experience today--and noting that similar concerns appear in recent reviews--this incident highlights how individual employees can significantly impact customer trust and satisfaction. Ultimately, I took my business elsewhere due to the conduct of one employee. I hope this feedback is taken seriously so future customers do not experience similar treatment. Customer service should be a priority, and respectful communication is essential. read more

Only the best! Firestone in Montclair. Thank you to Sean for his expertise. He was amazing at getting my car back on the road in no time. These guys are amazing here. They greet you and make sure you are taken care of in the quickest manner and professional all the way. When you want the best you go to the best. Thank you Firestone Complete Auto Care in Montclair. read more

I was stuck with my kids, and let me tell you how they help me, God is so good and I'm so grateful for the customer service and help that they gave me. To too it off they were busy and still helped me. I will forever be grateful and appreciative for their services, they have a customer for life read more

Terrible customer service from "STORE MANAGER" SHAWN. I called him after work to confirm an appointment I had. He answered my call and right off the bat WENT OFF YELLING at me for not answering his earlier phone calls?!?! He stated he needed to speak to me and that i was ignoring him. Told him I apologize but I was at work and did call back twice during my lunch and they did not pick up. He said, well it's too late now for any appointment and come back another day although my appointment wasn't till about an hour later. I was so confused at how angry and loud he was for no reason. I asked him for his name and to stop yelling, he kept cutting me off saying do you want to reschedule then or not and I'm not giving you my name. I told him that need his name and will be reporting him. He decided to give it to me and said I'm not giving you my last name because I don't feel like it then laughed and said and by the way I am the manager so. Unprofessional!!! read more

I had scheduled an appointment and was greeted immediately upon arrival and helped by Diego in performing an Alignment and Wheel rotation. Truck has been running smoother since. read more

These guys saved me 275.00 + after the dealer was adamant I needed a key lock to remove tires and wanted to break off the lugs. After declining and taking my vehicle to Firestone, they informed me a key lock was not needed. Thank you Firestone! read more

This is strictly for the SO called manger Nolan! How dare you racially profile my husband. You had the audacity to say there was a language barrier. I don't understand how you could change a tire let alone be a manager. I can only imagine how your poor employees must feel the ones YOU told me speak Spanish, and you understand them, just for your information Nolan my husband doesn't speak Spanish. I'm going to make sure corporate is aware that they have a racial profile as a manager. Just an FYI Don't ever call my house again . I will cancel our credit card and I will never use Firestone again.. @firestone You need to train your employees BETTER in customer service . read more

Horrible horrible horrible Second time I'm there emergency flat tire the guy Gavin at front always giving hard time to get service last time "I done some I never do " bro I pay to change my tire ! Never gonna comeback here Horrible costumer service Was about to spend their 1200 thx god i went mile away found honest ppl with amazing service ! read more

We were walking to the car from El Pollo Loco in the same parking lot as Firestone. To be clear, we had no service being done here. And the baby ran toward the balloon. We told him "no" and to come with us to the car. One on the mechanics who saw the baby running toward the balloon came out running with a balloon yelling "I saw you looking." Top notch friendliness and situational awareness. Thank you for making our day read more

Firestone Complete Auto Care - Top notch friendliness and awareness. - Tires Near Me - Montclair, California

My Jeep stopped working on me, and I didn't know what I was going to do. I ask they guys at Firestone to give me a jump and had more problems then just a battery issue and they didn't hesitate to help me. People always say bigger companies ripe you off especially with me being a woman but that wasn't the case they did everything they could do to help me. I thank God that they showed the type of love that they did and my car is running great now thank you so much you guys are awesome read more

I wouldn't recommend this location, manager Nolan is not professional and lacks basic people skills. Lying to customers and putting the blame on them. read more

Christmas Eve I was on my way into LA, having to turn around and drive to Arizona after I made a delivery downtown. Around 1PM I had noticed one of my tires significantly lost air due to a screw puncture. Luckily all I needed was a patch job, however the two places I went to before Firestone (America's Tire and Costco) both told me to pound sand and wouldn't even recommend a place that could help me. I called Firestone and spoke to a team member. He was very professional, and told me to come by and talk to Nolan. Nolan and his team patched the tire and refilled it in 20 minutes. It ended up being an hour ordeal because I didn't go to Firestone first. Won't make that mistake again. My tire held up perfectly and I was able to make the delivery and get to Arizona in reasonable time. Could not say thank you enough to Nolan and his team read more

Great service and great prices! Came for an alignment and tire rotation. Very pleased with the service.

Went to do my valve cover gasket done and all went well, I recommend going to this Firestone, 100% guaranteed satisfaction, ask for Kevin he's a technician there and he will take care of you and treat you right! 100% read more

Replacing my Tesla tires. They sure are more expensive than my other car tires but the service is great and I even got a lifetime. Alignment added to it. The price were on par and Firestone has couple coupons for me to use and I took off about $70 which is not bad. I've been coming here for over 18 years so this is a good place to go and get your tires. read more

I unfortunately had a flat tire hitting the curb going in to el pollo loco. While calling AAA I looked up and saw Firestone. I was lucky to have a flat tire but so lucky that Nolan and Kevin were able to help me out quickly and I was out of there in about minutes! Amazing! Thank you! read more

Filled my coolant so fast!! Lorenzo was kind and hard working. Best auto repair ever!!!

I've been coming to this location for a year and I never had a single problem with them versus their other locations such as Diamond Bar. The staff is responsible/professional and great with their service/communication. I highly recommend this place. read more

I took my daughter's car in for an oil change the other. It's a 2013 Honda Accord with only 34,000 miles. Prior to taking it in everything else checked out fine. First of all the oil change itself was going to cost about $80. I have been going to Firestone Upland for over five years and have never paid that much for an oil change. The Upland location was booked and I didn't have time to wait so I had no choice but to leave the vehicle here. I called the Upland location and asked them about the $80 for an oil change. Upland told me that they could drop it down at least $15 so I called the place back and asked about the price. They said the price was the price. They called me later on saying I needed a new air filter, something else, and that there was a nail in a tire in an unrepairable area so I would need to purchase a new tire. At this point I felt like they were being shady so I told them to just do the oil change and leave it at that. I ended up taking the car to the honda dealership and surprise surprise they were able to repair the tire without having to replace it. Not taking my car here again. read more

Firestone Complete Auto Care - Here the receipt from the dealership who fixed the tire that Firestone Montclair said was unable to be repaired and needed to be replaced. - Tires Near Me - Montclair, California

Took in my mothers car for oil change tire rotation and a lifetime alignment that we have paid for unfortunately I'm not able to pick up the car later with my mother who is elderly she does not know how to use text message so I told the store manager I have the coupon that you guys have online that is $15 off. The store managers arguing with me back-and-forth for 15 minutes about he is not going to honor the coupon unless I personally bring it in to the store. he was being disrespectful rude and even laughed over the phone I don't understand these types of people but now that I went to there yelp I can see the terrible service that was provided on so many cars. Unfortunately now that my vehicles there being serviced and the store manager was being rude and disrespectful I feel like they're going to do something unethical to my vehicle that is a terrible feeling as a customer. Just got a message from the mechanic that I guess worked on my car. He sent me a personal message check this ou read more

Firestone Complete Auto Care - Employee from Firestone in Montclair send personal message to customer. This is how they allow the employee to treat you without regard. - Tires Near Me - Montclair, California

The white gentleman that works in the front is pretty nice and helpfull but i think his works are not very good or responsible. Me and my wife took our 2011 Nissan Rogue for a basic check up and paid their $10 special price. We wanted to check and find out why there was grinding in the front brakes . At the very end we were told that they didn't find any grinding and they gave us a print out of the basics that they thought it needed. Upon driving our SUV 2 hrs away to our destination. We found out when we got there that the radiator was completely empty and over heating and I was very concerned because I never had this problem before. Im upset because they did not notify us nor add water or anti freeze to the radiator and the Suv engine could of been completely ruined.And we still hear the grinding Noise. That they Did not hear or see when they were test driving the vehicle. Also Now our horn. Is not working and a few other Things don't sound good on the vehicle its making a raddling sound like things where left loose or something. Not good. I would not trust this place again go somewhere else thanks. read more

I've been a customer for decades. I just want to say this location went from meh! to omg really!!! I'll leave a better review after I calm myself to refrain from insulting their workers. Just know...It should NEVER take 3 alignments to get a good alignment! But in my case, it took 4 and I had to go to a different location. But then...then they screwed up my trunk and acted like I was a problem when I asked them to fix it. Thank God the Upland Store gave me a whole 15mins of their time and fixed my problem. I will NOT EVER be going back to the Montclair store again with my Sequoia again. Unless they get the proper trained helped they need and learn how to treat a customer that has had to return several times for the same problem and then again return because they messed up my trunk latch. I freaking want an apology and some kind of discount for all the trouble I had to go through. read more

Very disappointed in the service. Took my car in with an appointment for a tire patch. Told me it would take an hour. Two hours later and they told me that they couldn't patch it. I assumed it was all done when they called me. Don't understand why it took them 2 hours to simply take a 5 second look at the nail and tell me it was not repairable. Had they just told me up front when I handed over the car maybe I would have bought the replacement with them but god knows how long I would have had to wait for them to put it on. Never again Firestone. Tire pros will continue to have my business. read more

Lacking in communication. Long wait time even with an appointment. Installed my battery bracket upside down so it wasn't properly holding the battery in place. I corrected it at home. read more

Went to get my oil change done on Saturday come to use my car on Monday n my skid plate is falling off .. this is ridiculous and horrible read more

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I get my alignments and batteries here. The service is good and the staff is friendly. Rafael and Anthony helped me during my last visit. They were super helpful and patient with me. I appreciate good service and nice people. read more

Nolan, mark, Steve and all the guys over there will take care of you. They Will give you the best price for the service and will ALWAYS treat you with great professionalism. They definitely took care of me, my wallet and my Car. I strongly recommend taking your car there for any of your needs. I was definitely impressed by their service and excellent customer service. read more

PLEASE DO NOT CHOOSE THIS FIRESTONE LOCATION. I was charged for an alignment several months ago but the work was never done. I provided proof from the dealership to the firestone manager and was refunded. I came back last week for an oil change and left with my engine shield hanging from my car and scraping on the freeway. A previous mechanic elsewhere told me whoever had done my last oil change stripped the screw that held the skid plate up and zip tied it. That mechanic was this firestone:) This time around apparently they just cut the zip tie and chose not to fix or even mention it. Thanks a lot guys! read more

I was in the Montclair area looking to buy my daughter a used car. It was a Sunday and dealerships weren't open to do an inspection on the car. This FireStone shop took about 2-hrs of a wait. They put the car up on a lift for about 30 to 40 minutes, took all the tires off the car, and "appeared" to be inspecting the car. They told me it needed couple of tires, new wiper blades, and a new alternator belt, about $500 in work. Guy that rang up up said "It's nothing that would stop me from buying the car". Based on that statement and their inspection paperwork, I bought the car that day thinking I had a solid car for my daughter. I get home and start noticing water drips and oil stains in my driveway. I called a dealer who was finally able to look at the car about a week later. Dealer checked the car out and told me it had an oil leak, radiator leak, and differential mount will need to be fixed also. Parts and labor will cost me about $ 3155.00. So I called FireStone Headquarters and a lady took my report and said "someone will call me within 48-hrs",.... but no one did and I doubt they will ever call. Do yourself a favor and stay away from any FireStone shop. They don't know what they're doing and their mistake is going to cost me almost $3200.00. Horrible Horrible chain ... doesn't deserve a one star - 5 Stars is more like it read more

In a nutshell, these guys charged me ~$200 to replace my rear brake pads but they DID NOT actually replace them. And when I challenged them on it months later, the manager called me a liar. My wife and I had been bringing our cars there for probably the last five years. And now never again... I went in on 5/27/19 to have my oil changed and to have my brakes looked at. My brakes were making a strange rubbing sound. When they inspected it, they said I needed new rear brakes and rotors. I went ahead with the recommended repairs but the noise did not go away when I braked. I drove the ready of the year like this with the sounds continually getting worse. I began to question their integrity when I brought my wife's car, I think on 1/12/2020. They told me that her car needed new air and cabin filters, even though I personally replaced them in December. So when I needed my brakes repaired, I took my car to Brake Masters in Pomona on Mission Blvd on 1/19/2020 (a very positive experience and my car no longer makes noises when I brake). I was shocked however when the guys at Brake Masters told me that I needed new front and REAR BRAKES. I said I had just had them replaced ~6 months prior, but the Brake Masters guys said that was not possible based on the condition of the brakes. I had only driven 12,000 miles since when Firestone ALLEGEDLY replaced my rear pads. The Brake Masters guys saved the pads for me and I took them into Firestone today (1/19/2020). I explained my story to the manager at Firestone (younger man, did not get his name unfortunately) and I handed him the pads. He proceeded to tell me that it's fairly normal to had pads wear down this quickly, even though I had never experienced anything like this in any vehicle I've owned. When he questioned why I didn't bring the car back to Firestone I told him that I question their ethics and integrity. He then told me that people "do this all the time when the want to get money," insinuating that I'm lying and looking for a handout. I expressed that I want my money back for repairs that they did not actually perform. He then said "there is nothing you can say that will make me give you your money back." Insulted, I take my pads and walk out. In a very sarcastic tone the manager says "have a great day." I have now filed a complaint with the Bureau Of Automotive Repair. Nobody should have to deal with this kind of theft or behavior. read more

Went in for a full set of tires yesterday The manager David I believe that's his name. Talks really fast condescending. I definitely will not be back there. And there was absolutely nobody to speak Spanish. read more

I made an appointment through a call center and was given 9 am. Was told by the store that they may need it half the day and that I should bring it in at 1 pm the same day. So I said fine let's do that then. Store states that I had a 9am appointment instead of 1 pm. Due to the poor record keeping and for the complete disregard for the lack of my time, I'll go to Pep Boys as I've never had this issue with them. And by the reviews on here, it doesn't surprise me one bit that they would be so negligent. Do yourself a favor and AVOID THIS PLACE! read more

Awesome guy working here named Nolan, he's a good guy he gone get u right!! thanks great service fast reliable

The people at this Firestone are rockstars!! Especially the store front guy Stephen and his Manager Nolan. I called and explained about a horrible experience I had with the Firestone in North Hollywood. They said to come down and they'll take care of me. And boy were they not lying. Made me an appointment on the spot, their best mechanic performed a full inspection on my truck, rotated my tires, reviewed and explained to me EXACTLY what my truck needs maintenance wise. All this for a minimal to no charge unlike the sleazy guys in Hollywood who charged me 20 bucks and did a very crappy inspection. Trust if you need to take you're vehicle anywhere bring it to Firestone in Montclair, and specifically request Stephen to help you. You won't regret the experience, I know I don't! :) read more

Had a great experience from the start with the technician Nolan, he had great attitude since he answered the phone made it really easy to book an appointment. Even when I got to the store he provided great customer service an def made the process simple. Would definitely recommend coming here. read more

This is a weird review. Because the main reason I give them 2 stars is I just DO NOT trust them. Not a little bit. But here are some facts and a circumstantial case that warrant two stars. -I came in for a six month service. The technician (clerk) looked at me like I was an alien. Like he had never heard the term. I said "every auto shop offers a set of 6 month services." He rolled his eyes and petulantly said "WHAT EXACTLY DO YOU WANT?" I was out. And I was a long time customer. I only ever went as they are open on weekends and pretty fast. But when I found a tire and muffler place in Chino with better service I was stunned at how much Firestone overcharges. I've had more than one repair there needing return. Circumstantially I had a window crack leading below the hood right exactly above the cabin air filter. They were the only ones who had been near there when they replaced it. Do not go. Two stars for a couple of nice techs and minor service that was okay. read more