I've been trusting these guys for decades and this week they really proved me right! A difficult…read moretime finding the source of the issue did not deter them, and I'm back in my car, riding smooth as silk! Many thanks!

I took my car here a few weeks ago for an oil change and brake pad/rotor replacement. Upon picking…read moremy car up and driving for a few hours, I noticed a giant oil leak under my car. Took it back promptly and they claimed it was a "faulty crush washer on the drain plug". If I had to guess, it was just installed improperly and they blamed it on a defective washer... Fast forward a to today where I am driving a couple hundred miles later and the skid plate under the engine is scraping on the ground and is barely hanging on by a single bolt. I am guessing they improperly installed the skid plate after the oil change as well. They were nice enough to send some kids over to clean up the oil spill in my driveway, but overall I would strongly recommend taking your car anywhere else but here.

charged me $100 for an inspection with no service. told me everything was fine when it wasn't…read more Thank god I didn't get service done I assume they'd want six figures for an oil change.

I brought my vehicle in to have service. A new transmission new front end and suspension. I was…read moreadvised and told that I needed to pay up front. And this was a judgment call. Because there are family owned businesses, and they were judging me. I am a mixed-race American. Who has been judged many times but to be judged by a local service provider. Who was going to be working on my vehicle is an outrage. The service center states that they will charge you half up front for any service that is to be done so that they can purchase the parts ahead of time. Allowing anything different would mean that the judgment they made against me was purely race-related and not a business decision. I recommend you try another service station

Amazing service as always!…read more Mike is awesome he always takes care of me and gets me right in with no issues. Very fast with their service as well.

Awful custom service and experience. Was in to get a caliper replaced and a diagnostic of my…read morevehicle. after getting a separate diagnostic done I can tell you this place will upsell you for everything! Not to mention how persistent their desk workers are for commission on the "firestone credit card", guy calls me 3 times in the span of 30 minutes to come down and sign up for the stupid card... I JUST DROPPED MY CAR OFF, HOW DO YOU EXPECT ME TO GET THERE QUICKLY?! Better yet, the worker tells me they will have my car done by "the end of the day", just to call them an hour before close, get put on hold twice, and whined to by the worker that he's the only one working. Never coming back to this place, I would suggest you set your sights on a better establishment.

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

Scheduled an oil change for 10 am and it took them two hours to begin the service. By then I had…read moreasked to be taken home to wait because they quoted me over an hour when I checked in. Then 2 pm rolls around and I hadn't gotten a call, so I called and they said it was done. Absolutely bananas insane that a routine oil change made by appointment would take 4 hours.

It's hard to believe that it was 10 (ten!) Years ago, when I gave this place a 5* review. Well, my…read morelast experience here changed EVERYTHING. My wife brought in the car for an oil change, and on pickup the manager discussed the condition of the drive belts.. He told her that they were "the worst he had ever seen" and that they were "ready to fail at any moment". Now get this.. he quotes her over $350.00 for replacement! Yes, three-hundred and fifty dollars for one hour of labor and $30 in parts. I'm sorry, but that's nothing short of criminal. Absolutely shameful, trying to take advantage of a lone woman (who just happens to be married to a retired mechanic, unknown to him). Needless to say I'm thoroughly disgusted with his behavior and we will never return. Oh, I ordered the new belts (Continental brand, mid-range quality) from Rock Auto for under $20 total. A good neighbor installed them for us, for which I paid him $60 cash. Took a little over an hour.. for an amateur, who knows how to do basic to intermediatec car work.

Youngstedts had the simple task of changing the oil on my BMW x5. The mechanic who was incompetent…read moreand not ASC certified didn't put the oil cage back in the filter housing!!!! Now the car is at BMW in Madison and they are saying the engine is possibly ruined!!!! Either was it have been permanently depreciated because of their negligence. Don't ever go there , I have documented the entire process. They refuse to compensate for damaging the vehicle and are blaming the car for the problem.... Save your money and car and NEVER go to their shop! I've worked on German cars for over 5 0 years and they are clueless!! Go at your own demise!!!

I was recommended Youngstedts due to their trustworthiness. I came in for a second opinion on a…read moretire patch after being told by Tires Plus on Wayzata Blvd that it was non-repairable. Mark had my tire repaired in under an hour. Grateful that those at Youngstedts did not try to take advantage of me as a client.

Yesterday, I took my car in for an oil change. I thought everything was fine--as it usually is--but…read morethis morning I noticed a puddle of oil underneath the car. I quickly went back to the shop, and they told me the oil leak had nothing to do with the work they had performed and claimed the problem was with my engine. However, the same thing happened again later on, so I decided to check the oil level myself; it turned out they had put in far too much oil--practically double the amount my car requires.

They left my coolant cap off and I didn't know until my next oil change. I would not recommend this…read morespecific jiffy lube location.

This specific Firestone as of today is amazing. The manager Patrick was amazing as well as the…read moretechnician. The technician came up to me and told me about a problem that I should fix soon, the struts, (without trying to sell to me) and they did the rest of the work same day serpentine belt, oil change, new tires, free alignment, everything I asked for and they gave me the best experience I've had at any place, this is my new go to, I also came in as a walk in same day and they still got it done in a few hours.

I visited Firestone on Robert Street in St. Paul to have my tires balanced. The experience left me…read morewith mixed impressions. When I brought the car in, I was told the lifetime balance and rotation warranty no longer applied--even though it's for the original purchaser, the tires are still on the same wheels and vehicle, and the agreement clearly states it's a lifetime service. When I questioned this, the agent said there it was five years, then that there wouldn't be a charge and that he'd take care of it. I appreciated that, but it left me confused as to why the warranty terms were dismissed in the first place. While the service was being performed, the technician began a multi-point inspection even though I had specifically requested only a tire balancing and no rotation. I stopped them, but they had already marked the air filter as dirty--which is surprising, since it was recently replaced and the vehicle has not been driven much since then. Most concerning, though, was that they inflated the tires to 45 PSI--well above the manufacturer's recommended 30 PSI stated clearly on the vehicle label. That's not just excessive, it's potentially dangerous. I had to let the air out myself afterward to correct the issue. I called the shop after my visit to let them know the tire pressure was 15 PSI over the recommended level. They mentioned the issue could be related to the automatic tire inflation system (?) and assured me they would check to make sure it's working properly. I appreciate that they took the concern seriously. The balance service was ultimately done at no charge, but the inconsistencies in communication and the overinflation issue give me pause about returning in the future.