In seeking home care for our 81 year old mom for a couple of weeks after a long hospital visit &…read morerehab, we were referred to Craig Cares by more than one persons/organizations. My first call to them was with James who instantly made me feel they were the company we wanted and they were willing to get us care within 2 days. Tiffany, the case manager, is both very professional and also very caring and personal. She came the first day with the first caregiver to make sure we were all set. Their policies are generous and they are incredibly flexible and willing to pivot when needed. Our goal was to get my mom to independence. We had 2 very different caregivers and both were wonderful. My mom got to independence earlier than expected and we cut a few days off our original plan. I FULLY recommend this wonderful company!

I used to work for Craig Cares...the company always handled any problems I had promptly. I spent…read moreyears with clients and they became like family to me. Would absolutely recommend this company! Special shout out to Carly Sims for always putting me with the absolute best clients!

We are moving my mom to assisted living. Matthew was awesome... So knowledgeable and helpful!read more

My 92 yo mother had a fall and in need of constant care…read more Elizabeth Van Leuven was there to help us with the upmost care and compassion in finding a facility that fit out mothers and our needs. I don't know how much I can thank her for her help. I would recommend her with all my heart. what a God send. thank you Elizabeth for everything. Sylvia Janowiak

I would give zero if I could based on quality of care provided to my father with dementia who…read morerequired 24 hour care while my mother was in a rehabilitation facility recovering from surgery. The quality of caregivers is a hit or miss. There were a few great caregivers and of the 10 or so that cared for my father 2 were worth the cost of care. They interacted with my father and cleaned during the 12 hours they were there. Other caretakers left the floor unswept and counters unwiped. Just some basic expectations when you pay almost $1000/day and leave all supplies out in the open for them to use. One caretaker, per a nurse calling from his doctors office, yelled at my father to come to the phone. That nurse, when we went in for his doctor's visit, questioned who was caring for my dad and suggested we look into potential elder abuse based on the way she interacted with my dad. The final straw that led me to cancel immediately (for which we paid dearly) was when my son went to check on my dad and the master bedroom smelled like feces, the sheet was not washed and the toilet not wiped down. That being said, the office staff are great. I interacted a lot via text, the most effective communication given the timely nature of our problems and the need to adjust caregivers. All of my bad experiences are documented via text, however give laws and the contract they are not accepted when trying to prove a claim. Word to the wise, ALWAYS cover yourself with email. Beware of the owner! Carrie is a great salesperson, but a ruthless business person who does not investigate problem situations within the company. Would love to know if ALL the workers are insured and bonded. Something else to keep in mind when hiring this company.

Tina- marie was excellent assistance from Golden Year. She went far and beyond. Highly recommend…read moreher.

Although the Aide that was assigned to my Mom was very nice and the Chaplain was great, we were…read moredisappointed in the response time for an after hours Nurse. It took 2-4 hours for a nurse to arrive after the initial call. No communication was ever provided as to an ETA. We were left just sitting and waiting - even after subsequent calls were made to the main number. Additionally, we had our hand slapped by the social worker assigned to my Mom for 3 calls (within a 5 week period) for a nurse. She told me that we should not have called for a nurse as they weren't medically necessary and were caregiver tasks (I don't know if my Mom was having a stroke or not because I am not a trained medical professional). The nurse even berated my Mom for having called as she felt there was nothing wrong with her! Last time I checked, if my Mom thought she was having a stroke, that would be considered medically necessary. The first thing they told us was to ALWAYS call them first, but then blamed us when we called and they sent a nurse out. Why are we blamed because they don't know how to triage? My Mom was dying from cancer and shouldn't have to decide if how she is feeling is "medically necessary." Overall, this was a bad experience and we ended up changing to Snowline Hospice (which was a 100% improvement). I would NOT recommend this hospice company.

I don't particularly care to leave negative reviews but my experience with this company was truly…read moresubpar. I was contacted immediately once my referral went through, and they were quick to send someone to evaluate me and establish care. But that's where the good service ended. i was told I would be contacted to schedule my next appointment, and no one reached out. When I finally called them, nearly a week later, I was told the therapist they assigned me to was out. Why, then, was I not contacted nor assigned to another therapist? They assigned me to another therapist and scheduled an appointment for 2:00P the following day. At 2:11P, I received a text from the therapist letting me know that they were on the way (well after my appointment time) and would arrive around 3:00P. I declined to proceed with that appointment. After great consideration, I decided to try again. The new therapist they sent was nice enough, but there were issues. They wore a lot of fragrance that lingered in my home well after their departure, which is saying something as my appointments lasted 15-20 minutes, tops. They did not count reps, time warm ups, or check and correct for form at all. I stayed quiet on all of these issues to see if they improved but they did not. I was also not given any "homework" and exercises I should perform on my own in between appointments. Additionally, the company is disorganized and, on my final visit, the therapist arrived and told me I was due for an evaluation, despite having only having 2 prior home visits. They attempted to contact the company while at my home to get more info. No one responded and they prepared to leave until I asked if I could have my PT session since we had scheduled it and they were already there. We did proceed with another short session. The last straw was when yet another person reached out saying that they're my therapist, without explaining that they are the therapist assigned to perform the evaluation. It took several questions for me to figure that out. It was also at this time that I learned that my sessions should have been for 45 minutes. I was quite dismayed to discover that I should have been receiving much longer PT sessions than I was receiving, and I decided that I just didn't want to deal with this agency any longer. The 15 minute sessions don't feel particularly beneficial, and the hassle of dealing with this company is not worth what I get out of it. Again, I'm quite reticent to leave negative reviews. However, this is an agency that services people who are recovering from surgery and major medical events, and people should know what they may be getting in to. This was my personal experience, and based on other reviews it seems like some other people have certainly had positive outcomes. This was just not the case for me. Everyone was very nice and polite, and I have no complaints in that area. Unfortunately, it wasn't enough to overcome the other issues and make me want to continue working with them.

Suncrest has been wonderful! They are so caring and so passionate in their care. Their staff is so…read moresupportive. They offer so many options for support. Best care out there for our loved one. Thank you Suncrest!!! Tony & Jan

We are so grateful for Malinda and Suncrest team for springing into action to help our client in El…read moreDorado Hills who needed services immediately. They were professional and made the process easy and seamless.

I went to Citrus Heights Terrace and actually meet with Toni Jones, and she is exceptionally…read moreknowledgeable and very friendly. She is very professional and you can see she cares a lot for not only the residents but for us as families. From what I saw the community looks good, smells good and is very beautiful inside. The tree up with Valentine's Day ornaments is amazing and great for the residents. Toni Jones keep doing what your doing cause your doing an amazing job. Thank you

My mom lives here. The place is nice and clean and the food is pretty good. One of the top people…read morethere is Ashly, she is great and communicates with me all the time about my mom, that is so important. The entire staff is very friendly and loving with the residents. I super appreciate them! Kimberly

This home took wonderful care of my dad. The staff was caring and compassionate. It was comforting…read moreto know our dad was taken care of and we did not have to worry about him. We felt welcome when we visited him and felt part of the family there. The facility was always clean and we knew the food was good. I can't thank Adrian and the staff enough for the care they showed to my dad.

I am grateful for the excellent care that was given to my husband. The staff took great care of him…read morewhich made me feel at ease. They were very patient and understanding and treated us like family. I highly recommend this facility. I hope there is a room available when I need it.

They were very supportive with needing same day care for end of life care for a family member for a…read morefew weeks. Great quality, grateful for them. Staff felt like family. Highly recommend!

A Better Living certainly provided a better end of life experience for my mother. From the In Take…read moreprocess to the bed side care to the termination of the service with the office, my family and I felt A Better Living had our backs. We especially appreciated the care and attention provided by Caregiver Tammy. And, we would highly recommend that you call Director Jay for your home care needs.