Excellent customer service. They were fast with response time. Reasonable on pricing and very…read moreknowledgeable.

I am an owner of a two-bedroom rental home. When the previous tenants moved out, I discovered they…read morehad left bedbugs behind! Plus, they had left their five cats locked in the home for a better part of a week with no food, water or litter pans. I was horrified. What was I to do? My wife said, "put a match to it!" Instead, I called KIWF. He came out and did an inspection, killed the bugs, removed a huge wasp's nest and much more! All of this for a very good price! I rarely gush over a business's efforts. This guy is friendly and knows what he is doing. I believe you can't go wrong using this business for your pest eradication needs. The cats were returned to the owners and my rental home is now pest free! Thank you KIWF!

They are prompt and personable, and very honest! I accidentally paid twice, and they called me to…read morelet me know. Our mouse problem has abated, but Pro-Staff will check regularly as the weather changes and stay on top of the situation.

We are so happy with the service Dusty provided. Every year we get mice in the basement. Dusty…read morecame to our house and looked around the outside of the house and found two places where they were possibly coming in. He analyzed possible avenues the mice were using to get from point a to point b once inside the house and came back a few days later to take corrective action. I honestly was about ready to cancel this service but I decided to give Dusty the chance to fix the problem. We are confident he will!

Miller does excellent work and they actually take care of their customers! You can tell their…read moreperformance means something to them, which is rare these days. Thank you! You won't be disappointed if you hire Miller. A+

Things WERE going fine, we were loyal customers for about 8 or 9 years. We had bi-monthly service…read morethat we signed up for back at the very beginning. They would come out every other month for a service, they'd send the bill for that, and we'd pay it. Well, our May 2026 bill went up quite a bit from what it had been. Also, they started doing some weird shit with AI, and the notes on the service report were all jumbled up with no proper grammar or punctuation, and saying we had a bunch of things done that we didn't have done, and said the things we did have done were all done in the attic, when none of them were done in the attic. We called to inquire about the big jump in price, and asked if it was a mistake due to the report saying we had all that stuff done that we did NOT have done. Nope. Just a price increase. "Everything is going up". Refused to believe us about the jumble of a report that was inaccurate, until we sent it to them (yeah, we had to send to them what they sent to us). Then they sort of apologized for that. One of them told us that a while back (they didn't say how far back), they changed their pricing and service structure. Said that their newer product lasts longer, and that they only come out every three months instead of every 2 months, and that they now just charge $49.99 per month automatically deducted from your payment account. They never bothered to tell us, their loyal customers, about that price change back when it happened. They just thought it would be cute to continue OVERCHARGING us and pocketing the excess I guess. Because that "new" price of $49.99 per month ends up being $8.50 per month LESS than what we've been paying for however long they've been doing this new pricing system. Yep, they just didn't bother to tell loyal customers about the new, CHEAPER cost of service, played us along for the fools we apparently were. So we decided to go ahead an pay our last bill, which was more than our last one, and then tell them to cancel our account, we didn't want to use them anymore. Of course their response was "well, bye, we don't give a fuck". Like we didn't already know they didn't give a fuck with the way they ripped us off for however long they were with their "new" prices.

They provide a great service at a fair price. Their technicians and always very helpful, friendly,…read moreprofessional!

We have used preferred pest for over a decade now. Quite excellent service. I just recommended them…read moreto my daughter and her new house.

Tyc identified termite activity at my home and explained the impact. Helped get services set up to…read moreaddress the issue

Had a Spiderxx person come by my door even though we had a no soliciting sign. I only came to the…read moredoor because I thought it was my friend who I was waiting for. Anyways he offered me services at a discounted rate because he's already in the neighborhood. Probably a lie but a good way in to make it seem that I'm getting a discount. Regardless he kept on talking. I interrupted him advising him I in the middle of work and I have to return to my office and I did it politely. He then kept on talking and did not acknowledge what I stated. I interrupted him again and then he said "So you like bugs then?" Anyways I didn't realize putting words in my mouth and being rude was a normal tactic. Great job I'll make sure to let me neighbors know to skip the bug guy with the segway.

I'm not sure how to rate. The technicians that have been here were so helpful and kind. They were…read morewilling to do what they have been trained to do to make things right. However, I am not a fan of their sales tactics at all and also of their tricky contract. Their sales technicians are not well educated on what the company can do and will promise anything to get the sale and a contract signed. They've done a great job with spider control and will come out extra times, if needed. But I've struggled with them making any sort of dent in our vole problem. But I had another company before them that also struggled with coming up with a solution as well. Fenix will at least try and experiment and do what they can. It just hasn't worked yet.... I would give technicians (Maxwell Johnson was the most recent) a 5 star review. The rest of this review does not pertain to them specifically.

Similar to some other reviews, the service they provided to treat for voles seemed to be effective…read more But, their sales and contract management process feels designed to force you to pay for services you didn't want. The initial sales contact stated that we would be able to cancel our service at any point. When I attempted to do that I was informed that wasn't the terms of the contract that was put in place. So was forced to continue the service for the full year. I assumed that our service was concluded. Just received a notice that they were returning for another service. When I called to question that, was informed that the agreement continues unless you provide written notice to cancel. So we will be charged for another visit because they need 30 day notice. They've now been notified so I assume we are now done with them. Also, if you use their service, be prepared for an on-slot of notices until your invoice is paid. Not an issue if you meet your tech and hand them a check, but very irritating if you are going through a process to issue payment. In general, not an organization that I'm likely to choose in the future.

Last spring, and during a wasp issue at my house, Rise Pest Control came knocking on the door with…read morea "deal" that I probably knew better than to agree to, but did anyway..big mistake. They did eradicate the wasp nests (thank you) and came back twice in the summer and fall to do applications. I questioned them about the two winter outdoor pest applications and the only response I received was "it's part of your contract" ....(must have been for ice worms or snow spiders)... Anyway, contractually bound, I endured the BS. When I was going to put the pest control out to bid and requested to cancel the (fulfilled) Rise contract, I ran into a wall of bureaucracy not seen since the Nixon administration...("no, you can't cancel via email, phone call or letter, you must send a registered, certified letter their corporate headquarters in Utah) and also not within a 30 day period of when they have scheduled another application, or the letter is not valid. Anyway, I cancelled their ability to charge my credit card (which did catch their attention), required a written notice that upon payment of their final invoice, my contract would be cancelled...and...after 45 days of hassle for what was meant to be just a vendor honesty request for proposal, they agreed. BIG hassle for what should have been a simple transaction You might want to avoid these guys. As an aside, if you are a DIY'er, I have previously and now will be doing more business with a company called Domyown.com, who provide the products and guidance to do the pest control job at 25% of the cost of you-know-who. I've used domyown at my Clear Lake place or several years (spider and ant control) and am now looking forward to using them here in Ankeny.

I thought I had mice in my house even though I never saw any actual mice. There were tiny droppings…read morein a few places. They basically signed me up for a very expensive contract before they even came out to inspect. Three days later, there are no mice in the traps because there are no mice. I realized after a creature kept digging up my indoor houseplants that it probably was a stray chipmunk! And then yesterday I saw him in a houseplant. I find it ridiculous that they were unable to ascertain that I had no mice. I'm pretty angry because i already paid about 500 bucks which they say they cannot refund. The technicians did patch some holes from the outside, which I'm happy to pay for. But I shouldn't have to pay for their inability to determine my problem which they are supposed to be experts in. Beware!