Thank you BCC Restoration! We had pipes break in February 2023, it is now October 2023. We hired…read moreBCCC Restoration company to repair and remodel our home after it was damaged. From the very first, they showed up, they were very professional, they took pride in everything they did, from drying, the house out, tearing out wet sheet rock, replacing the hardwood floors though out the house! Replacing the tile, and trim, packing out the house. We would recommend BCC and the crew, Foreman Mike Harbaugh, Dave Hollomon, Edgar, Mondo tile guy, and everyone who helped pack our personal property out and back into the home. Thank you all so much!

Although our project was completed and I am happy with parts of the finished work, the process was…read moreone of the most stressful and frustrating experiences I have had as a homeowner. Before choosing BCC, understand that I was required to sign a contract before receiving the full restoration estimate. Once the estimate was completed, backing out could have required paying a percentage of the project cost. It then took months for BCC and my insurance company to agree on the reconstruction scope and pricing. By that point, changing contractors would have meant starting over and leaving my family without a functioning kitchen even longer. I did not feel I could realistically walk away. Communication was inconsistent and unclear. I repeatedly had to request explanations, updates, documentation, and cost breakdowns. I often felt I was piecing together information about my own home and expenses. The countertop issue was a major example. I communicated in writing which countertops I wanted, but the change order used only a generic description. After signing, I learned BCC had priced different materials and made vendor decisions without clearly explaining them. Getting the countertops I originally requested cost approximately $2,000 more and caused delays. BCC did not meaningfully address either issue. Throughout the project, I also struggled to get an itemized breakdown of insurance payments, BCC charges, credits, material changes, and homeowner upgrades. Even at the end, I received broad descriptions and totals rather than the detailed costs I had repeatedly requested. Billing issues are still ongoing. BCC is seeking additional plumbing costs, but when I requested the plumber's supporting invoice, I was told it would not be provided until my insurance approved the charge. I find it unreasonable to be asked for additional payment without receiving the supporting documentation. I also had to identify and request corrections for workmanship issues. By the end, I was documenting defects with photographs and painter's tape because I no longer trusted that problems would be caught without my involvement. What should have been the relief of restoring our home after water damage became months of uncertainty, frustration, additional expense, and stress. My biggest takeaway is the lack of transparency and communication. Information about materials, vendors, change orders, costs, and billing was often unclear or incomplete, and I frequently had to pursue it myself. This ultimately destroyed my trust in the company. I wish I had understood these issues before signing. If you are considering BCC, read the contract carefully, ask about termination costs, require specific products and vendors in every change order, and request detailed documentation of insurance funds, upgrades, credits, labor, materials, and subcontractor charges throughout the project. Although your home may be restored, based on my experience, I would never choose BCC again.

My water heater had leaked and 5 days later I saw a water Mark on the ceiling below it and the…read moreupstairs bathroom. I'm a first time home owner and I kinda panicked for a bit. A friend recommended I call Manny and his team. I'm so grateful I did! From their coordination and negotiation with insurance to organizing with contractors to get the job done to helping me pick out tile for my new shower, they were so efficient and paid close attention to detail ensuring things were done right. And they were so lovely to work with! Just very genuine and kind people. They turned the whole nightmare into a fun experience as we took advantage of the opportunity to remodel our bathroom. I'm very happy with the end product and highly recommend them!!

I had a bad leak and called them, requesting their service spoke with them on the phone explaining…read moremy situation and they never responded to my request.

We had a large problem with water slowly leaking into our master bedroom from the outside of our…read morehouse (among other issues). When we discovered it, we were very stressed about how to start, what to do, etc. Fortunately, we found NW Prestige! They were amazing at addressing the issue, providing a solution and walking us through the steps. Troy, Junior, James and Eric were fantastic through the entire process!!! They were kind, timely, respectful and put our minds at ease. We highly recommend them and are very appreciative of all the hard work they put in!

We had an unexpected water issue and Prestige NW came through for us big time. Dalton, Carlos and…read moreErik were super responsive, so helpful and communicated constantly as they mitigated for us. They make a stressful situation way better with good energy and excellent work. Can't recommend strongly enough!

ServiceMaster of Portland did a great job of assessing our mold & moisture damage from a broken…read moreCPVC hot water line in the crawl space. Everyone I dealt with was courteous and professional, and the demolition crew left a very clean jobsite once finished.

Overall bad experience during stressful home flooding. Initial visit from junior tech missed wet…read morespots not found until 2 weeks later by experienced manager. Meanwhile junior tech installed dehumidifier with kinked discharge hose, spilling additional water into our home. I was told field techs would return "tomorrow" multiple times, but this didn't happen, causing 1 week delay in mitigation. Office staff seemed disorganized and not focused on my case, creating additional delays. Staff didn't get my email address, then didn't get my insurance claim number, then didn't contact my insurance company. Phone staff not able to answer basic questions like, "Does your team work on weekends or will I have to wait until Monday?"

Overcharged and sent a guy who didn't know what he was doing. He came out for service call $255 and…read morepulled the toilet off $300 extra. He used a power snake and said we were all good. He spent a while here so they charged another $100. He left and the toilet overflowed again. True to their word, he was called back for no charge. They took the toilet off again and did the power snake from the septic system. This seemed to do the trick, but he recommended we call AAA septic since our system was full. If this was the end, I would have rated them well. I found a leak in a pipe and instead of fixing while here they said, just wait and see if it stops. It didn't and they came back and charged another $250 for a service call for a 10 minute job to reseal the pipe. Then AAA came out and drained the septic for $800. They were going to come back and flush the system. When the did, they relayed that the city should have done this for free and they can't touch the system. Neither AAA or ServPro recognized this so that's why it's on this review. I had to have another plumber come out, scope and flush the line for yet another $600. Something that should have cost $750 ended up costing me a few thousand. When I called to complain, Grant never called back.

Just a few quick words about ServPro of Vancouver:…read more Obviously nobody wants to have to a disaster in their home like we did, but thankfully, ServPro fixed everything in minimal time and the job they did was fantastic! We called right after an upstairs flood. Andrew, a Technician, was on call and called us back immediately. Andrew came out right away, accompanied by Cody. Both were knowledgeable, professional, respectful (wore face masks during COVID pandemic) and thorough - putting us immediately at ease about all of our worries. In the end, they were careful to only tear down the minimal amount of drywall necessary. Erica in the office handled the insurance and helped us through the process. Hopefully it will be a long time before we have any further flooding or emergencies, but we would certainly use ServPro of Vancouver again if we had to. Highly recommend!!! Julie Lawrence

Honest!!! We had a small roof leak and a bit of mold. Three estimates to fix it and two were over…read moreone thousand dollars. Zach with Reclaim carefully inspected the atic and area and cleaned up the mold at a fraction of the other two estimates.

I received a consultation from Zach regarding mold remediation in my home. He gave us an in-depth…read morewalk-through of how treat the mold that was building up along walls in my home using specialized anti-microbial paint products. He gave me a run down of all the services he could offer, but ultimately recommended that we do it ourselves, because the work it would take to fix the problem, while time-consuming, was not difficult for a non-professional to accomplish. I really appreciated his candor and would not hesitate to reach out in the future for any water-damage/mold issues that I was having in my home.

Horrible experience. Very unprofessional. Talked to guy named Matt he is either owner or manager…read more After coming out and taking measurements and checking moisture for over an hour and promising to give a quote the next morning , upon my follow up Matt refused to give an estimate via email. He wants to price gauge because he sees dollar signs thinking insurance will be involved. I told him this will Ben something I will probably pay out of pocket and he became rude and said they are probably not the right fit. Don't waste your time with these guys. Their competitors will easily come out and give you a fair estimate.

5 Stars!!! Country Restoration is the best company to work with. I was helped after smoke damage in…read moremy house. These guys are highly professional with great people in their team and they really care about their clients!

I am very grateful to be have worked with a company like JR Johnson for my communities on various…read moreprojects, small and large. The representatives are professional, honest, knowledgeable, and hard working. They provide excellent customer service to my team members and the residents we serve. They provide quick and fair estimates on jobs needed. Thank you for the diligent work on this last project.

JR Johnson has been handling the repairs in my apartment building following significant fire and…read moresprinkler-related water damage. Unfortunately, my experience with this company has been extremely frustrating. The work has been going on for over two months, and despite repeatedly asking the workers who have been in my apartment for a timeline, none of them seem to have any idea when the work will actually be completed. What is even more concerning is that the project manager apparently cannot provide a timeline either. As someone who works as a project manager myself, I understand that unexpected issues can affect a project schedule. What I do not understand is having absolutely no clear understanding of where a project stands, what work remains, what the next steps are, or even an estimated completion date. A competent project manager should be able to break a project into its individual components, establish milestones, identify dependencies, and provide at least a reasonable projected timeline--even if that timeline has to change. Instead, every person I speak with seems to have a different--or no--answer. Meanwhile, residents are left living with the consequences of an ongoing construction project with no end in sight. Delays happen. Unforeseen problems happen. Having no idea when your own project will be completed is a management problem. Based on my experience, I would strongly recommend looking elsewhere if you have a choice. I would not hire JR Johnson.