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Premier Solutions

5.0 (1 review)
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8 months ago

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Veteran Air

Veteran Air

4.7
(92 reviews)

Service repairman was very professional and had the parts necessary to make the repair immediately…read more Could feel instant improvement.

Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

Barrett & Sons

Barrett & Sons

5.0
(2 reviews)

My brother Tim Simpson used Barrett & Sons for all his HVAC needs down there on the Riverwalk, back…read morein the day. Fine Folks....:)

Let me start by saying my motivation to post anything on the Internet ranks close to my desire to…read morehave a root canal. I am however a firm believer in giving credit when it's due. This past Sunday evening my air conditioner decided to stop working. As a home owner I have been through the hell that comes with finding a reputable firm and believe me I have been burned. Through an acquaintance I was referred to Barrett & Sons. I looked at their web page and called them as they claimed 24 hour service - I was fully expecting the San Antonio runaround with $19.95 service calls and a $2000 estimate. Within 10 minutes of leaving a message I had a return phone call. The call came from one of their Commercial Service techs (my issue was residential). The gentleman asked if he could contact their residential tech on call and I said yes. Now - here is where it gets good. Within 15 minutes I have a phone call from that individual who was more than concerned and willing to help. He said he could be right over to assist (he was at the Laundromat) as soon as he could get home and get his van. He called me back about 6:45P and told me he was on his way. I will spare the detail but the moral of the story is that by 7:30 my air was on. Not only was it on I didn't get the typical you need x, y and Z other items. It was just fixed. The price was more than fair and the attention to detail (and service) was off the charts. There is something to be said for making the customer the first priority and backing it up. I would recommend Barrett & Sons to anyone.

Premier Solutions - hvac - Updated July 2026

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