Terrible communication. Can't even get a straight answer from them. Unfortunately, a lack of…read moreprofessionalism seems to be common these days.

I have used 4Points RV Service for five issues with my class A pusher…read more 1. Replaced toilet seals and valve 2. Replaced kitchen faucet 3. Installed new convection microwave 4. Replaced broken Carefree awning arm. And now the biggie Installed a new JC Refrigeration "Amish Conversion" 120VAC cooling unit in my Norcold 1200 box. I could not be happier with the service. Juan and his team were thorough, did not waste time, did not take shortcuts, and completed all jobs for a fair price. They are now the ONLY RV service provider I will use in The Valley.

Pete and Keaton should be ASHAMED of themselves! NO INTEGRITY!!!! We flew here after much back and…read moreforth and FaceTiming to purchase an RV from out of state. We explained we would be going on an immediate road trip with our toddler and before we bought our tickets out here, even said would you be comfortable with your family in this? We were reassured everything was working and dialed in. That was NOT the case!!!! We discovered things that were not divulged : leveling jacks not working, awning broken, the couch literally fell over when I attempted to recline it holding my son! INCREDIBLY DISAPPOINTED!!!! If those are the things I noticed, what else is wrong?! All you have is your word AND they are NOT TO BE TRUSTED!!!! When asked for any reimbursement we were told sales are slow... wonder why?! You'd think if sales were slow they'd be sure their inventory was ready to go as promised!

Great find, took great care of our RV while installing Starlink. Took care of a few extra necessary…read moreissues while there. Great service, great prices, thanks Pete ~ definitely going to spread the word

I dreamed up a few upgrade ideas for my Renegade RV and after speaking with the folks at Miller RV…read moreService I was confident they could bring everything to fruition. We had a detailed discussion of what was needed, they got to work making a list and ordered everything to complete my project. Once all parts arrived, their team called to set an appointment. As the work progressed they were great about communicating right up until the work was completed. Communication and progress updates were a key component for me because I had flown home and needed to schedule a return flight that coincided with completion. The work was done with care and the workmanship was high quality.

Great bunch of guys! Personal customer service, listens to all your needs. Very thorough and…read moreprofessional. You wont be disappointed!

We stayed here for 3 nights on our way through town. We figured it had everything we needed to stay…read morefor a short time. It was a great RV park! Everyone was friendly and kind, it was clean, and it looked like there were plenty of activities going on while we were there. They had a happy hour and band playing at the pool the first night we were there, it was pretty packed with people singing, dancing, drinking and eating, looked like fun! We would totally stay there again.

Bought our first RV from them. Have to say I was extremely pleased with the way we were treated the…read morewhole way through. My wife and I never felt pressured, and they even told us several times they don't want to sell us something we don't want. They have a really good multi-step process that allows you plenty of time to inspect, and they will fix ANY little nit pick thing you can come up with. Not only did they fix our list, but went above and beyond when they found a couple of other things that we missed. I WILL buy from them again someday. 5-star experience all the way.

We went to Camping Nation to look at an RV. In the beginning, the experience was great. Our…read moresalesman was friendly, responsive, and helpful. He told us he could get us a low down payment, include backup cameras, and apply a diamond coating to the RV if we purchased that day. We were also told: All cosmetic issues would be fixed There were no leaks or water damage The failed exterior seals would be redone Mechanical issues would be addressed The roof would be fully resealed Based on those assurances, we signed paperwork that day. From that point forward, it had been downhill. A week later, we went to pick up the RV. It looked like nothing had been done other than a poor wash job. The promised repairs were untouched. We brought up the issues again, so they kept it a few more days. We returned again. A couple minor cosmetic items were addressed, but the roof was still not done. We called and arranged to bring it back specifically for the roof. They kept it several more days. One important detail: the faucet was leaking from the very beginning, but we didn't realize it at pickup because water was never hooked up during the walkthrough. Once we got the RV home and connected water ourselves, the issue became obvious. A bigger issue showed up immediately after that. The very first night we had the RV at home, we woke up the next morning to find the entire underbelly flooded with a massive amount of water -- easily hundreds of gallons. We were explicitly told there were no leaks or water damage. Later, we were called to sign title paperwork that should have been sent two weeks prior. While there, we inspected the roof ourselves. One small area around a ladder post and one spot near the front had sealant. The rest of the cracked and failing seals were untouched. The maintenance technician told us they had used a full tube of Dicor and had to go to the store to get more. He specifically said he would go pick it up on his lunch break because they didn't have any in stock. In reality, it appears only one tube was ever used. The roof clearly was not resealed. We were then called and told the RV was ready. Nothing additional had been done. We live over 100 miles one way from this dealership and made multiple trips. Every time we were told it was fixed. Every time we checked it ourselves and found it was not. We sent detailed close-up photos of the cracked roof seals. At first, a salesman insisted there was nothing wrong with the roof. After seeing the photos, he quickly changed his stance and began apologizing. The next day, the maintenance technician called and again tried to argue that the roof did not need repair. We were then told to bring it back again and that the owner would personally reseal the roof. We have given at least four opportunities for this to be corrected. We were also told that if we brought it back again, they would reimburse us for gas. Once we explained we are now over 450 miles away, that offer was immediately withdrawn and the conversation shifted to "let me send you your warranty information." At that point, we decided to handle the roof ourselves because we no longer trust their work. It took approximately 15 tubes of Dicor to properly seal the roof. That alone shows how inaccurate it was when their maintenance staff made it seem like one or two tubes meant the job was complete. Even after all of this: Exterior seals were still failing Multiple promised repairs were incomplete The awning still catches on itself The built-in vacuum system does not work Now our options became: Continue hauling the RV hundreds of miles back and forth Or fix critical issues ourselves and/or use our warranty because they failed to complete the work after multiple attempts We were repeatedly told repairs were completed when they were not. That is the biggest issue here. The sales process was smooth and professional. The maintenance follow-through has been inconsistent, incomplete, and unreliable. Buyers should physically inspect the roof, seals, plumbing, appliances, and all systems themselves before leaving the lot, and ensure water is hooked up and everything is actively tested. We are extremely disappointed in how this has been handled.

Sold our fifth wheel. Very easy to deal with. Nice salesmen made it a pleasant experience.read more

We had already figured out which camper we wanted and Tom's had one in stock here in Mesa and…read moreanother in their Prescott location so we stopped in to check it out. We worked with John R in sales and found him to be very good at communicating with us as well as negotiating a fair price to match the price of an out of state dealer. We knew we wanted to stay close to home because something is certain to go wrong and we know that you get priority service if you need repairs when you buy local. We scheduled a pick up date and they had the trailer ready, and even helped us choose and set up our new hitch and gave us some advice on towing. Gabe and his guys in service have also been great. We have had to take it in twice and they got us in and back out quickly. The only reason for the 4 star rating is that the floor was impossibly dirty when we picked it up. I have mopped it at least 20 times at the time of this writing and we may finally have it all clean. (The trailer was on the back lot and no doubt had a lot of dirty and greasy shoes walking in an out while it was out for sale).

They reinstalled the Leer tri fold flip top on my truck. Job well done at a fair priceread more

Purchased a new Travel Trailer. The iconic Airstream (Aluminum Body) brand…read more It's everything I'd always wanted & expected for those who want to 'explore' our great country in an adventurous spirit. - Periodically, you're gonna need some tune-ups and this same dealer is the place for Customer Service extr

Bought a trailer from them. I was no less than ecstatic with my purchase. Never thought I'd have an…read moreairstream. Then the problems started. I had warranty issues that they couldn't get me into fix within 6 months of buying the trailer. This dealer also argued with me that it wasn't their responsibility. I had to call corporate in Ohio, which was helpful. They assured me they would take care of warranty issues and allowed me to bring my trailer to a different dealer. Luckily, lazy days in Tucson was able to get me in and fix a couple things for me. Now that shops service was efficient, communicable, and did a great job. I recently brought it back here, because I wanted to punish myself. The service department was extremely difficult to get ahold of. They lacked professional communication skills. It is my fault for thinking my experience would be different this time. Employee said that the Tyron bands in my tire do not have a specific torque spec. However, on Tyron bands website, they do have a specific set torque spec. 209 dollars an hour shop rate, and their knowledge of their trade comes short of proficient. Salesmen told me they have a high turnover rate of employees in service. This explains the poor quality of service. I do not regret buying my airstream. I do wish I purchased it from a more reputable dealer. They're are airstream dealers with A+ rating from BBB. So, don't just take my word for this company being less than trustworthy. I hope I can save someone else some time and money. Believe the other poor reviews!!! Also: they said they do curtesy wash after doing work. They did not was my trailer. One more thing airstream promised and could follow through on!

We were looking for a good used 5th wheel when we found Always RV which was a couple miles from our…read morehome. We found one we liked but wanted to see several others before deciding. We ended up going back to Always RV becauseof the staff and knowing they inspect every RV throughly . We worked with the owner Dave Tomlinson on the deal. He was fair and to work with. They do a complete inspection on every RV before they put it up for sale. They make sure things are working properly , if not they will tell you up front . In our Case Dave took really good care of us. Before purchasing they showed us everything was in good working order if it wasn't Dave would have it fixed. He allowed us to keep the 5th wheel on his lot for 30 days. Also he allowed us to be plugged into his power for a few days to upgrade a few things. Our hydraulic pump to our slides went out while we were there using it. Dave didn't hesitate and ordered a new one and had it fixed in a few days. He goes a above and beyond taking care of his customers! The office manager Patricia was also easy to work with. She's knowledgeable and enjoyable to work with. Dave and his staff use no pressure sales when you are shopping for a RV. I highly recommend going to Always Rv if you are looking for a good used RV!

Purchased my first Rv from Patty. Great service and friendly experience. Dave walked me through the…read moreRV when he was supposed to be on vacation. Came in early to make sure I was taken care of. These guys are amazing. Will be back for the next RV, once I get a truck. Thank you so much! Loving the RV.