Was very happy with the sales people in the office and very happy with the delivery guys couldn't…read moreask for a better group of people I will be coming back for all my spa needs and chemicals. Very easy to deal with and easy transactions and great customer service.

These folks are great, and more than helpful! We are on a well, and the water has iron. For some…read morestrange reason, it's also soft. I contacted two other spa places, including the one that sold us our spa, to figure out why the fresh water looked dirty and why it wasn't balancing. Neither spa's customer service person was helpful, and both were somewhat insulting. One told me I was doing my laundry wrong and proceeded to tell me how to wash a swimsuit - no kidding. Bizarre. I called Luxury Pool and Spa and told them the whoooooole story. They quickly offered to test a water sample. Once tested, they were able to determine where the problems were. And it wasn't my laundry technique. They gave me step-by-step instructions to clear and balance my spa water without having to drain the spa and start over. They retested it, free of charge, to make sure the water quality was improving, and continued to test until I was satisfied with the water quality and comfortable in maintaining my spa. I wish I had purchased my spa from them to start with.

They installed pool over 20Y ago, never had an issue with pool. Only weather delays. When we did…read moreneed some piping repair this year, they not only did the job well, its actually better then the original they did 20 years ago. They make apts, and keep them unlike other pool companies. I found them to be lower price than all other local pool companies. And the people are great.

Signed contract September 2020 for install end of January 2021…read more Construction started June 2021 for a "30-45" day project (still not complete May 27, 2022). Many issues: -Concrete color is salmon, not tan, even AAA workers have said they don't think it is the color they intended -$10k in damages to asphalt driveway (that we were assured by the owner wouldn't happen because we would start our build in January when the ground is frozen) -Major grading issues that causes pool to flood any time it rains -Project abandoned by Brian in August 2021 -Firepit was thrown off to the side and not incorporated into our design -Poor Quality/Workmanship with concrete: no 90° angles, crooked lines, sharp surface, etc. -Tan fence installed with 3-4 different shades (after wrong fence color against our HOA was delivered) -Backwash line overflows/doesn't drain and is eroding our basement foundation and retaining wall -Not enough characters to continue this list. May 2022: Still waiting on project to be finished/corrected. No urgency because this is their "busy season" and have new pools to install. This is the biggest financial mistake I have ever made. Richard Shaver (owner) sat at my breakfast table and told my husband and I that he would build us a backyard oasis. He talked about God and doing good for people. Haven't heard from him since the day we signed the contract. I would love for him to photograph our project and proudly present it on his social media without using Photoshop. If I could have them dig it up and refund us, I would. May 2025 - still flooding, Richard Shaver is a ghost!!

I see the negatives, but my experience was great. They installed a new liner for me and were MUCH…read moreless than Monarch and other competitors. They came out when they said each time.

Had a different company do our pool opening this year. As soon as they came out, they knew it…read morewasn't properly winterized. Thanks to Turner's pool who closed it last year, our main drain wasn't air capped properly and the two way is cracked by the pump causing a heavy leak and has to be replaced and repaired. We could not open the pool on time as we had to schedule this repair. Once it is on, we may also have other leaks as there was clearly water in the line. I am going to be involving an attorney if they do not contact me immediately. It is clearly a reoccuring theme with this company per the other reviews here. The guys who showed up last year, could barely communicate with us. One stayed in the car smoking and they threw the plugs in the dirt when they were done. Extremely unprofessional company, please do your research and do not use this one for your pool needs, or it will cost you later. I look forward to seeing you in court!

I am a new pool owner and had tried a few pool stores before I found Monarch. The staff is super…read morefriendly and patient. Most importantly they are extremely knowledgeable about pool maintenance. I had many questions and they were always there to assist and help me get my pool healthy. I will never go anywhere else! I also love that they are available on the weekends!!! thank you making the first summer with my new pool so enjoyable and I learn so much from them about all aspects of pool use and maintenance.

Since switching to Monarch Pool Care some years ago, I'm delighted to give the team led by Darrell…read moremy highest rating. His guidance has kept me on track with my in season pool care. I trust his advice and am assured in knowing that if I stick with what he's told me to do, my pool will be clean and brilliantly clear from opening to close. This type of customer care is rare today, with the prevailing business model being "squeeze em for all you can get". Which is exactly why I'll give my pool care dollars to Monarch season after season.

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

Josh and his team mate opened up my pool and they explained everything. Additionally when the…read morewater was too low they came back a few days later to vacuum and super shock my pool. Monarch never leaves you hanging and they go the extra mile

We purchased our Bullfrog spa two years ago and have been very pleased with Monarch Pool Care. From…read moreinstallation to servicing they have been wonderful. Today we had our spa cleaned and refilled. It looks brand new. I also like that I can take the water to have it tested anytime for free. Highly recommend Monarch Pool Care and Kevin does a perfect job:)