We lived here for a few months while waiting for our house and loved our experience. The kids felt…read morelike we were on vacation, and were big fans of the pool. It's walking distance to groceries and a few restaurants. The area was well kept, and right next to the shadow creek walking trails. The apartment itself was perfect for what we needed, and we barely heard our side neighbors because of how they're designed. We only had one maintenance request and they came out right away! Highly recommend if you need a place to stay for a few months, or longer!

I've been living here for 3 yrs. They been so nice and professional with us. They really care about…read moretheir residents.

Thanks, Tristin, for always making me feel welcome. Your customer service is exceptional! Cortland…read moreLuxe Shadow Creek is my new home because your representation.

So far management had been real helpful and has delivered everything that we asked for. Looking…read moreforward to more experiences to come. So far great

I stayed here for 3 years, and this was honestly a great place to live. The management changed A…read moreLOT within the 3 years we were there, but any huge problems we had always got resolved quick. Most of the issues we had were regarding the a/c going out. Sometimes they were able to get there that day and fix it, and there was a time it took several days. Something I really appreciated is that we were given a portable a/c in the mean time, as it was in the summertime when it's HOT. We once had an issue with ants, and they were pretty quick in taking care of them. We rarely had creepy crawly things, which was a huge plus. An issue that we had that we were pretty bothered with is their mail policy. They would usually have UPS/USPS check in boxes with them, then they'd get the box for us once we come into the office, and have us sign. This rule wasn't really consistent, as there were times mail got delivered to our door. We had subscribed to Hello Fresh, and they always left packages on our door. Turns out the delivery service left our box on the wrong door, and sadly a person claimed our box :(. This isn't the apartment's fault, but a consistent rule in whether or not boxes are to be left at the front office would have been nice. I really enjoyed the gym, and the fact that it's open 24 hours. There are times where there is a machine here or there that doesn't work, but it's rarely busy, so you almost always get to do your thing. I had never been to the pool, but it's beautiful. I also feel the need to add that this area did not flood AT ALL during Hurricane Harvey. The rest of Sienna was under mandatory evacuation and some (not all) areas were pretty flooded, but this area didn't have as much as 1/2 an inch of water. Overall, we enjoyed our time here. It was a great place to live, and I imagine it's better now with new management. Edit to add: I just remembered one issue. We had an apartment facing the dumpster, and it looked AWFUL 90% of the time. Some of the residents were really inconsiderate about their trash, leaving it outside the dumpster, rather than opening the gate and putting it in. Sometimes the gate is full, and people would just start dumping their trash on the steps and outside the gate. It was so embarrassing when we had guests! There needs to be a policy enforced about this.

It was fine when I was at my 2 bedroom but moved up to a 3 bed and 2 car garage and this apt has…read morebeen horrible from the beginning. From clogged sinks, toilets not working properly, dryer and washing machine messing up, squeaky wood floors and now to top it off mold in the garage and we can't use it. This place is uninhabitable! We've made the service orders as they ask but just can't spend most of my time on the site to get everything fixed. The mold and mildew has been going on since may 15 and its July 27th. Thats unexceptable! The other things I could look over like the shady nasty paint peeling at the sink but this is a bit much. Im not happy

I personally don't want to wait so long to get an apartment. They are beautiful and I am trying to…read morebe the patient person I usually am say prayers for me.

Me and my wife have been trying to contact them for at least 4 months with no luck, we have left…read moreplenty of voice messages and no response smh

Sylvia was amazing throughout our move-in and transfer process. She was professional, helpful, and…read moremade everything go so smoothly from start to finish. She answered all of our questions, kept us updated, and made what could've been a stressful experience feel easy and organized. We truly appreciate her patience, kindness, and dedication. Thank you, Sylvia, for making our move such a positive experience!

This place is the WORST PLACE TO LIVE! Look what happened to two vehicles in less than a week! I…read morewon't recommend this place to anyone I know.

The worst apartment building you can rent.... it is dirty, disgusting and a rip off. if they fix…read moreanything it is with screws showing from cabinet doors or they tie loose ends with quick fix. The hallways are dirty - you can find anything from blood, drug needles and trash everywhere. they do not take care of things for weeks. You can hear shots fired around the apartment building and noon cares. It is dirty and unsafe. The pool are looks nice for the first look... once you go in expect diarrhea and stomach bug and you can see how unhealthy the water looks (if you had a pool previously you would know what is clean and what is filthy). There is a constant fight between non- tenants (who try to sneak in) and police. This property is unsafe and filthy.

Best neighbohood to live in. Minutes from Downtown/Med Center and Midtown yet its a city on its own…read morewith all the amenities, schools, healthcare and very safe.

Moving in from Virginia was hard, because the employees here did not answer the phone. Last year,…read morethere was a major roach issue around the entire complex and the apartment company didn't do anything about it until the end of the summer. Our A/C also went out last summer and it took about a week in the middle of summer to get it fixed. This year our dryer doesn't want to work and it has taken maintenance roughly a month to try to fix the dryer. It's been a pain having to dry clothes in the apartment especially since we will get fined if we line dry it on our patio. The apartments also decided to charge for the pool which is ridiculous in my opinion. It's only a dollar, but after living here for 2 years and having to go through rent increases then this. It's just not ideal. We also got an email from the complex telling us that we were parked in a reserved spot (even-though we were not) that is not reserved for anyone but that we could park there for $25 a month if we wanted...it's not a covered spot either. It just says reserved. They try to do events and stuff and honestly this place could be worse but I have not been very excited to live here this passed year. Then when moving out, we had them walk through the apartment to let us know what was wrong with the place. They said everything looked good and that we shouldn't be charged for anything. Then after moving out we got charged hundreds of dollars for the old carpet that they hadn't even had cleaned before we moved in. Very shady business and they try to undermine you and get you at every turn. Do not recommend them if you can avoid it.

I used to live here before and they have great management and got me in quickly and approved me as…read morequick as possible. management has been great help. Now i am trying to apply again here and hoping to get approve again.

I am in week 3 of AC issues. I was told my compressor was out. 3 days later it was replaced. 4…read moredays after the replacement during the day the temperature does not get below 74 at night it wont get below 70 no matter what I set the thermostat to. Ive reached out multiple times, today I was told my issue is not an emergency! I have to continuously run the system which is going to cause my electric bill to be outrageous! I am pissed that I can't get ant help!

I live here now this place fucking sucks. Don't ever come here. Don't put your down payment. Read…read morethe fine print before you do. They like to fuck you over for a two bedroom prices are ridiculous. Pay almost 2000 for a two bedroom. That's Briana and Papa leaving a bad

I have lived at this property for over 12 years. I am a quiet tenant who pays on time. What I am…read moreposting here is based on my own experience and what I have personally seen on the property. Some of the issues described below were eventually addressed, but only after long delays and repeated requests, often taking months or years. Over the years, the condition of the property has steadily declined: * Electrical and utility cables were visible in common walkways near doors, and utility boxes were at times left open with wiring exposed * Gates for the property and the pool were frequently broken or damaged, including sections of the perimeter fence that had large gaps * There were at least two major car break-in incidents where more than 20 vehicles had windows smashed * Over multiple years, the pool repeatedly turned green or off-color, and people sometimes continued to use it before it was cleaned or treated * The pool gazebo deteriorated over time and showed visible rust * Pool plaster flaked into the water on multiple occasions * Paint on gates, railings, and pool areas repeatedly failed within a short time after repainting * Dog waste stations often overflowed before being serviced * Trash areas frequently overflowed and attracted pests * Furniture and large debris were often left around dumpsters and common areas * Concrete walkways and common areas were stained and poorly maintained * Bikes and other items were stored in stairwells, obstructing walkways * Caution tape was left tied around trees and buildings for extended periods * Utility boxes and AC wiring were at times exposed to rain and dirt * Ceiling paint fell in certain common-area entryways * Grass areas consisted largely of weeds and bare dirt, which washed into walkways when it rained * Cabinets inside units were made from low-quality pressed wood materials that swelled, stained, and deteriorated over time Residents are required to pay a monthly internet fee of approximately $60 through the property. Even if a resident wants higher internet speeds, the required property internet fee still applies, resulting in paying the $60 fee on top of any additional service charges. This same setup was used previously with another internet provider selected by the property. Based on my experience, the service had frequent connectivity issues, slow speeds, and outages. I contacted the provider multiple times without resolution, and these issues affected my ability to conduct online work. Front office staff acknowledged that the service quality was poor at the time. Based on my experience, maintenance response times were often significantly delayed. A broken garbage disposal resulted in a clogged sink that went unrepaired for approximately 11 days. I was without a dishwasher for approximately 18 days and without a refrigerator for approximately 7 days. I also requested that the kitchen backsplash be repainted due to normal wear after approximately 10 years. Cleaning can only do so much when paint has not been refreshed for that length of time. Despite multiple requests over an extended period, it took approximately 2.5 months for the repainting to be completed. In a typical residence, this type of maintenance is addressed periodically as part of normal upkeep Recently, my unit experienced a complete power outage caused by a building breaker. Maintenance flipped the breaker multiple times before an electrician came out and replaced the building's equipment. We were also given a notice that the utility company would be coming out to perform work that could cause power outages. After this incident, management offered me $125, but only if I signed a "Release of All Claims" that included confidentiality and non-disparagement clauses -- meaning I would be legally prohibited from speaking about what happened or warning others. I refused to sign and retained the document. After I told them I did not agree to accept the $125 settlement, it was still applied to my account as a rent credit. I am posting this so future renters can make an informed decision about how issues are handled and the condition of the property. This review reflects my personal experience over many years. Conditions may change over time, but this was the state of the property during my tenancy. Photos reflect conditions at the time they were taken.

Terrible place to live. I lived here back in 2012 as a child and moved back as an adult in 2022…read more We have lived in this unit for 3 years and had many issues. These include roaches that took months to get rid of, a broken refrigerator and dishwasher, old appliances with a high energy bill, and water that bleaches any fabric it touches. One summer our AC was completely broken for months until maintenance finally made their way to our unit. We also began at $1,500/month for a 2 bedroom and are leaving paying $1,700. Every year I ask for them to not increase my rent and they increase it anyways. The worst part was when we decided to not renew our lease, I asked Nae at the leasing office the steps we need to take to leave, notifying her that we were not renewing. She was very dismissive and only responded "just leave by the 20th". I took her word for it and assumed she noted that we weren't renewing in her system, only to learn ~30 days later that our notice to not renew had to be via email, which is a mistake that cost a lot financially