****UPDATE**** The…read morebusiness responded with what appears to be a generic, copy-and-paste message (similar to responses left for other reviewers), asking me to reach out again. However, I had already attempted to resolve this directly and did not receive meaningful follow-up. The link provided only directs to their general website, not a specific contact or customer care representative to actually address the issue. The situation remains unresolved. Original review: I had a really concerning experience at Jet Brite and gave them plenty of time to make it right, but they didn't. On January 30th, I went through their car wash when the system malfunctioned and caused my car and three others to repeatedly collide. No employees stopped it until we were honking, and I had to go inside during a snowstorm to find someone. Staff seemed completely unaware of what had just happened. We filled out incident reports and were told someone would follow up. After multiple conversations with customer care and their operations director, they denied responsibility and blamed the first car in line for "getting off neutral too early." Regardless, their system should be designed to stop in a situation like that--not allow multiple vehicles to crash into each other. A manager even contacted me to request a repair estimate, which I sent, but then never responded. Follow-ups were ignored. Overall, very disappointing experience--not just the malfunction, but how it was handled afterward. I would not trust them with my vehicle. Including photos of the damage that night as well as what it looks like now after more paint chipping.

I don't deviate much from the car wash I go to since I have had horror stories from the past…read more However, a bird must have eaten the wrong stuff & my side window was splattered so badly, I could not wind down my window. I did the drive through with an undercarriage wash. Tipped the guy to do the driver's side mat as well. It's ok. My car didn't dry completely. I liked their free vacuums, easy & fun to use. It's good value for around $13 in total. No damage to my car.

I recently visited one of the best car washes I have experienced so far! They come very close to…read moreperfection, with just a few exceptions. Previously, I visited this car wash during rush hours when it was extremely busy, and I had to wait about 20 minutes for a tunnel wash. This time, I went around 4 PM, and they truly took good care of my car. It was my first time trying the exterior tunnel wash for $10, but fortunately, I had the chance to experience the full service this time. First and foremost, the staff was polite and smiling throughout the entire encounter. They did not give me any attitude or speak negatively in Spanish when I pointed out some imperfections, such as visible dirt, dust, and debris left on the car after the wash. Upon my arrival, I learned that the basic car wash for a sedan costs $39 and takes up to 40 minutes. This is a reasonable price, and given that timeframe, I expected my car to be spotless. In contrast, other car washes have rushed my vehicle through in just 5 minutes, resulting in it coming out dirty and dusty. When I received my car, it was clean overall, but as a picky customer, I noticed some visible dust and debris. On the downside, I would prefer if they didn't place dirty rags on the car seats or reuse them to wipe the dashboards. The microfiber cloths they used left behind additional dust. Moreover, there was still some dust on the dashboard near the window that I had to clean off when I got home. Because of these issues, I give them 4 stars. Overall, I am very pleased with the service compared to other car wash locations. I will definitely return unless I find a better option.

Hector's Car Wash is hands down one of the best car washes I've ever been to. They consistently do…read morean amazing job--whether I'm in for a quick 5-minute wash or a more detailed 45-minute service. I really appreciate that you can schedule an appointment and comfortably wait while your car is being taken care of. The staff is always friendly and welcoming. I actually go out of my way to bring my car here because the quality and service are just that good. Keep up the great work!

I'm traveling through and saw that they have a good deal on gas with purchase of the speedee…read morespecial car wash. I filled up with purchase of the car wash only to drive up to the car wash and find out it is closed. There is no sign at the pumps notifying me that the car wash was closed. I'm traveling through and leaving town so i can't just come back later. They refused to reimburse the car wash portion. So in essence i ended up paying a dollar more per gallon since I'm unable to use the car wash.

Came to get out car detailed before vegas. Asked the guy if he can do interior vacuuming and…read moredetailing and he of course said "ya no probrem! We can do for you! It cost extra but we can do" so we agreed to do it. The whole thing cost us around 40 dollars which is way over the super duper extra good job option that they offer. We get our car back, no vacuuming, no detail, armor oil still on the tires, streaks everywhere, and the car is still dirty. When we confronted them "oh we can't do!" Then the dumb lady takes our spare tire cover out and sprays it with the air compressor blowing the dirt and dust all over the armor oil that we had to pay an extra 10 dorrar for!!! Seriously?! She owns the place and just did that and then tells me to come back tomorrow or the next day! Really? No. Never coming here again.

I've been coming here for a couple of years now. Decided to get the membership last year as it was…read moredefinitely worth the value, price did go up at the end of 2021 significantly. So I had to reduce the package to not include the wheel shine which is still reasonable at $15 per month. You'll spend that in two car washes. Car Wash is decent, not the best, and doesn't always get everything off. Most of the time the burners with the heat at the end of the exit, one is usually out if not both, but today they were both on as you can see in the picture! The spinning towel dryer at the end is horrendous, the one on the left will kind of come over and get your mirror and door but the one on the right side I've never seen it reach. Occasionally someone will put on their break or get jammed up in the car wash and you might have to wait 30 seconds to a minute for them to activate it again but that doesn't happen too often. I know a lot of people complain about getting scratches from this car wash, I've never seen it and I'm very meticulous and look over my car. So take those reviewers with a grain of salt. They do offer a pre-brushing area before the entrance for two different vehicles at one time to really get your wheel wells clean or if you need to get some the summer bugs loosened up on the front of your car. Some people complain about the vacuums, every once in a while I'll get one that doesn't work so great but there's one on each side of the car and I've never had both sides not work well. My suggestion is if one isn't working well there's usually plenty of spots open, so don't be lazy and just move your car to another spot. I find the vacuums are very strong and more than adequate. The Garbage cans can be hit or miss whether they have been taken out or not. Overall it's a good place, the kids that work here are always willing to help you if you have any questions, one always runs out to the screen area when you're first entering just in case you might be new or have any questions.

Amazing 5-Star crew that is headed by Greg. Ty, Aiden,…read moreAnthony, Gabby, and a host of others not only go out of their way to make sure your WashU experience was superior, but do the fine detail aspects in helping you on a professional yet personal level in keeping your vehicle in top shape. They work as a family and extend that warm and friendly feeling to everyone that comes into the Des Plaines location. Great 5-Star Team.

The car wash was great along with the drying of the car. The problem that I have is their vacuum…read moresystem is horrible. It barely picks up a loose piece of paper or dust. The only had two or three operational. It was hard to tell because cars were parked in the spot for the vacuum, and nobody was in the car. Car wash good enough vacuum system zero.

Rude and horrible customer service. This is America!…read more The guy yelled, neutral, No break please!! There was no greeting or kindness. I would never return here. Busy Bee in Hoffman Estates is much better! In the early morning it's a a dollar carwash!

Customer Service when something goes wrong. Management rude and dont care…read more When I hade the police come to help get their insurance. They said was a civil matter and told me to take them to court. DONT USE

Used to love this place. Even got the ultimate wash monthly membership a few months ago. This past…read moreweekend there was a huge line after snow and extreme cold - no problem, I waited til Monday morning However, the wash I just got was TERRIBLE. The conveyor speed seems to have been sped up, leaving soap all over my car, which has never happened before. Considering I'm paying for the premium level wash, I am extremely unhappy. I removed as much as I could, but after driving away, I now have soap residue splattered all over my car. Tried to look for an email address on the website... and the website isn't working!!!!

Do NOT give this place your business. Went to get a wash on Sunday, and i thought hey the monthly…read morepass is almost as much as the single wash I'll sign up. Then the sales guy runs out and says oh just sign up for the deluxe membership for $35/M, the first month is free. I then see a charge for that amount on my account the SAME day! I call the business and then they tell me "oh yeah actually the 2nd month is free, not the first." I tell him the sales guy told me that the first month is free. He says sorry and mentions that even the sign says the first month is free. So why is the sign not changed and why did that guy lie straight to my face? Had the guy on the on the phone cancel my membership right there. Shady Edit: there goes the lying again. The sales guy told me that the first month is free. Keep the money, just make sure you cancel my membership.

The car wash is pretty basic your normal car wash on the rail with everything hitting your car that…read morescratched my paint and my car didn't even come out very clean. I would not recommend it nor will I return.

Sign said free carwash wash today so I thought I'd try it. After the dust storm yesterday, my car…read moreneeded to be washed anyway. The line was truly insane, but that should be expected of this through the line really quickly. When I got close to the front, one of the workers approached my car and said that they were offering free car washes today but the catch was I had to give them my phone number in order to text me the code. So I'm OK with that. I got my code, scanned it and headed in for my wash. Everyone from the first contact to the end was super helpful and nice. Once my car was nice and clean, I headed to the vacuum. I have never used vacuums this powerful before! Every bit of the sand and dog hair was vacuumed out of my car. This truly is a first for me! Overall, it was an excellent experience and I can tell you I have found my new favorite car wash.

It's not efficient to have only one lane for non-members open out of the three available lanes. The…read moreother two lanes are member only lanes which were empty while the nonmember lane had about 10 cars sitting there. Dumb.