when my car did not come out clean on the side panels, Mike (the owner) invited me back for a wash…read moreand made it right Great customer service! i am and will continue to be a regular there!

Only been here a few times, when I don't have time to go to route one in Saugus car wash. Over the…read morelast five years, I've been a big fan of the touchless washes. they just upgraded here and figure id try it out, wish I could say it was great, but my car is literally filthy. It doesn't even look like it was washed. by far still Saugus car wash has the touchless and a soft touch with soft cloths. It's still the best around hands-down. My car wasn't even filthy. There was a little dirt on it even even the Saugus one fully touchless would've literally wiped it all off no problem. The fact that I spent 24 bucks and my car is a mess mad annoying its Easter Sunday come on man‍

The touchless car wash is $14.00 and it doesn't clean your car. I should have figured that out…read morewhen they flashed up the option to pay an additional $3.00 for an extra wash to remove bugs, etc. It certainly didn't get all of the mud and dirt off my car, windows and wheels. In addition it managed to remove one of the magnets I had on the back of the car even though I've been through other car washes which didn't do that so I didn't expect Id have to remove it in order to get through the car wash with it on the car and of course there is a nice dirty outline of where it used to be on the car. Quite disappointed in this car wash and won't be going back.

I came here today to wash my Jeep. It's a two-door soft top. And I've never washed it at a car wash…read morebefore actually I've never been to a car wash before. lol But the owner came out and helped me he walked through all the steps. Very grateful

Great value!! The quality of the wash was great! This is the car wash with the most reasonable…read morefee that I've ever been to!

Seems like a modern car wash. I did a couple cars through their Soft Touch line…read more You arrive and follow the excellent signs to whatever service you want. You use the kiosk to give it your credit card, order the wash you want. Then you move forward to the tunnel. At that point there are two workers there that will manually soap down spots of your car. When I drove my wife's Santa Fe Sport through her car wash came through awesome. A couple weeks later. I came in with my car. I ran my Rogue through. There were spots on both front windows not cleaned and corners of the tailgate that are concave in shape. I contacted the car wash through their web page and quickly got a call back that I was unable to answer. I also got an email so I responded to that. Showed them a picture of one of my car's missed spots. They seemed very interested in the feedback. They told me they made a change within tunnel and that with my feedback they adjusted some of the angles of things to provide a better wash. That was pretty much the end of the contact. I was pleased that they were willing to look into it and they really did seem genuinely concerned. Although I never asked for a re-wash I was quite surprised that they didn't offer it. Actually disappointed is the better description. The other issue I had was when I ran my wife's car through it came out with a certain pleasant odor which was just the polish product they use I think. I got the same level of wash for my car and there was no smell which makes me wonder if they even did the appropriate wash. I was wondering if the employee on duty just gave me a basic wash by accident. This really put me off. And I may be mistaken but I saw no way to verify that the wash I paid for was the wash I was getting. This was my first experience at this car wash. I'm at the point now that I'm uncertain whether I want to ever use them again. The services seem inconsistent, they miss spots, and don't stand behind their work. The picture I'm attaching to this is just one of the spots that was missed. It's the corner of the window. The horizontal clean drip marks is run off where the car was washed. I've never seen missed spots in a car wash before. ========================== EDIT:I was definitely contacted by the owner after this yelp review and invited to come back. He said he thought I was a regular customer with a subscription and figured I would just run through again. Although if that were the case I would have just gone in a circle right then and there. So regardless of the reason it is clear they do stand behind their work. I'll update the review when I manage to find time to bring the cars there again.

I wanted to sign up for the unlimited car wash subscription for 24.99. They were running a…read morepromotion and I was able to get a month of the 42.99 subscription for 9.99. Great place, Highly recommend!

I had a renewal issue that was given me with the incorrect data. I dropped by the office , showed…read morethem the email. They corrected the problem immediately. I was happy with the cleaning and ease of use. Minit is my go to car wash

The website says they have a car wash. I called them. They do not have a car wash...So waste your…read moretime or your gas to drive over there.

Had to wait over 5 minutes at the full serve and no one came out. I had to go in and get someone!read more

I wish I would have done a before picture. I came to get a quick wash and detail. It's about $50,…read morebut my car was filthy after a 20 hour trip here from Florida and the snow we had last week that was up to the door handles so we agreed on $60 which I felt was fair. The set up was a little confusing to me as a newbie, but the car wash entrance is around the back to the left when you pull in. Everyone was very nice and my car looks freaking great. They only accept cash tips so I will have to take extra cash next time I go. I felt terrible, but I've grown so accustomed to tipping using Venmo and CashApp - that's definitely on me. I will absolutely be back. My car hasn't looked this good in ages and I felt bad sitting back in my car because it looked so nice. Great to get in and see salt and pine needles everywhere.

Disappointed with how the damage to my vehicle was handled. Basically being told it wasn't caused…read moreby them. They were dismissive and not concerned about losing a loyal customer.

Had a couple of stubborn stains on my car hood and windshield. I had already tried power washing,…read moregoo gone, soap and water, windex and they would not come off. I thought they were bird droppings, but Tony said that it was tree sap. I was ready to get the whole car detailed to take care of it, but he asked if removing the spots was all that I wanted. I said, yes, and he proceeded to take the spots off, one by one. He showed me what to use and how to take them off in case it happens again. He was done with about 15 spots in 10 minutes or so. I asked him what I owed him and he said, nothing. I tried to make him take something for it, but he refused. Thank you so much for the help! I would highly recommend this shop if you are looking for expert, honest car care!!

If you have a Groupon you will wait months called mid August... he said he did not have an opening…read moretill February 24th!! Took my Jeep dropped off at 10:15 am said I could not pick up till 7pm... looked good I the dark... next day in the light I could see all the spray/water marks on the dash... passenger side foot rail muddy... still a lot of dog hair... car did smell nice... would I go there and pay $125+ nope... was it worth the Groupon price for the clean and the wait sure I guess.... Outside of car looked good as well... called for months and tried emailing with no response only reason I got ahold of someone was I actually drove there...

charged $40.00 for exterior wash and tire wax they said interior cleaning as well but never did it…read more Save your money do not go theres

If I could give this place negative stars I fucking would. If u care about the condition of ur car…read moreespecially your wheels stay away from this place. Scratched the hell out of two of my rims and the owner basically tells me it musta been me as he's picking paint chips from my rims off his ramp. Nothing he could do. At least a thousand in damage and was offered no solution. Told me to take him to small claims court.