Great experience with the sales department (Luis) when buying a Grand Wagoneer. Efficient, no pressure and way less time to get out the door than other dealers. Also, had a minor issue with a hatch sensor, and they fixed it in 30 minutes with no appointment, thanks service advisor Kelly. read more

I bought a used vehicle from this dealership with low mileage (4k) so I thought everything would be good. I had paint protection film added to the car and I was told the front bumper was repainted at some point. Brought the issue up to the finance person, he said it was a salesperson issue and that was out of his realm. There was never any extension that he would follow up with the sales team and that was the end of the conversation. The sales team reached out separately to make sure I got them the title to my vehicle that I traded in, which I did as soon as I received it in the mail, and I brought up the repainted bumper and that I wasn't thrilled with how the situation was handled. I let them know I wouldn't have bought the car knowing it might have had an issue or been in an accident. The car I bought was a trade from a personal friend of one of the sales people so I figured it was good. I asked for some sort of compensation knowing that I would likely get dinged for it in the future when I would go to trade or sell it. Once I mentioned getting compensation the communication stopped. A few months later, now I'm out of the vehicle and bought an extended warranty so I thought I could cancel it. Turns out this one isn't cancellable and I wasn't informed of that prior to purchasing it. First they wanted me to purchase the extended warranty at around $8k, which was outrageous as the vehicle I was trading in I purchased an extended warranty for around $3k. I was able to get a refund on the vehicle I traded in to them. Had I known that the warranty on the car I bought from Prestige wasn't cancelable I would have never purchased it. The finance manager called to let me know this particular one wasn't cancellable, but they do have ones that are cancellable. I was never told so now I've thrown away a couple thousand dollars for nothing. Avoid this dealership, it's not worth the headache for new or used vehicles. read more

They sold me a truck with a ton of hidden issues, really unethical dealership. I bought a 2019 F150. Within a day I noticed the transmission is shot. Needed a full transmission replacement. Also the brake rotors were shot as the last owner didn't change the pads at the same time as the rotors. These are very easily spot-able issues and this truck shouldn't have ever left the lot, it's shocking. The manager, Greg, claimed he "PerSonAlLy sIgNed oFF oN" the vehicle being good to go. Horrible to work with, accepts no responsibility and just offered me a rental while the horrible warranty that their finance department hustles replaces my transmission with a salvaged one. Lol. Avoid this dealership at all costs, they sell vehicles that are clearly faulty, and their management clearly does not care. read more

Have had our cars serviced twice now and been pleased w/the mechanic who worked on our cars. However, our names and personal info have been used w/o our permission by another dept continuously for signing up for a 'service agreement.' Called the dealership and spoke w/Becky in the service dept to take us off their list, however, we continue to receive unsolicited notifications. Called today 4/2/26 and got an 'AI' generated voice which apparently is an interface between customers and service dept which denies actual dialogue between customers and an actual person. We will not support AI generated proxies. As a result, we will not be utilizing this dealership to perform service/s on our cars in the future. read more

I was having issues with my car when I took it to this dealership where (after charging me for an initial diagnostic) stated that I needed to purchase a new battery in order to run secondary diagnostics, and that the electrical specialist would not be in for days. I purchased a new battery and their findings were inconclusive. Took it to a local mom and pop shop where they found that it was a sensor needing replacing - so who knows if I ever needed a new battery to begin with. Avoid at all costs. This business does not support nor respect veterans nor first responders. read more

Service on my Vehicle was awesome. Thank you, Justin Hartwig, and James Yoshino. I highly recommend this dealership.

Brought my truck in for an oil change. My truck was returned to me with oil smeared on the outside of my door, greasy fingerprints all over my truck, and oil on the inside of my door as well. I was also told I need new tires and brakes and I do not. Mechanics are usually slimeballs but I've trusted this dealership for 7 years. I won't going back. read more

Josh, yes I got your text, but you sent me the same vehicle I spoke in my original message of the SUV that is $4000 more. I realize companies can make mistakes and willing to work with you to make it right but this is not it. If you have something serious to offer that fits my criteria then please show me. But, so far you have not made it right. read more

Sorry for the negative review, but customers must know! they charge $195 just to diagnose a problem that they wanted almost $4000 to fix. Obviously they did not do the repairs! dealerships are expensive to begin with but just know their rates and prices are outrageous. read more

I haven't been into a dealership in years because I think they're slimy, predatory, and lack any sense of integrity. Was working with a salesperson via text for a week or so. Finally have time to drive over an hour after work one day to test drive a car. Time confirmed more than once, and instead of communicating with me at any time that the car sold, they waited for me to show up at the front door to tell me it's gone. Thank you making me a miss an evening with my baby and family to confirm why dealerships are a cesspool. read more

Don't promise warranty coverage, then reject warranty coverage after customer has driven an hour to get there.

Within 5 minutes of leaving my first review of Prestige Chrysler, General Manager Randy Deshler, reached out for more details so that he could look into our complaint. By noon the next day, Randy had made the situation right and agreed that Prestige would indeed replace the entire mirror/shroud that was promised to be replaced by the sales associate when we purchased our truck. The part was ordered and Bryce in service made sure he had time to replace the mirror at our convenience. We're very happy with the outcome and would recommend Prestige Chrysler if you're looking for a new or used vehicle. read more

Leaves a new reason to the reason they are called stealerships. This place charged my wife $800 to change a $60 wiper motor and then, and while I cannot prove this, a battery cable magically came up broken so we have to assume it was their fault. AVOID AT ALL COSTS! Edit: why would I reach out? So you can charge us another $135 to pull on your lot? You've proven yourselves untrustworthy, I'm trying to warn others not to make the same mistake my wife did. read more

Had trouble with my 2015 Dodge Ram 2500 that I use to pull my 5th Wheel Travel Trailer. Took it to Prestige on a Friday about noon. I was informed that three techs had not come into work and that it would be difficult for them to even try to diagnose the problem, Rob the manager, said possibly Monday they could look at it. I explained that we had to be out of the RV park on Monday. Other personnel in the service department said they would do what they could for me. Within 2 hours Rob called and said it was the batteries and they could have them installed before the end of the day. All happened by closing time Friday and I was ready to go. Fantastic service and great communication with all in the service staff! read more

Took my grandsons truck to these guy's for a second opinion. The first shop said we needed a new cam for $5k. Paid prestige their $190 diagnose charge. They said it wasn't the cam, we just need a new PCM and cat sensors. We went with their recommendation, to our regret. Shortly there after, the engine started having issues. Took it back to prestige, now they say it needs a cam? And the engine is destroyed. The most disturbing think is; the shop said there were other issues, some of a safety nature. And never told us, or presented a cost for repair! We have asked for them to either complete the repairs to give our grandson a safe & reliable vehicle, or replace it with a excepable substitute. Nothing from the service manager or the general manager to date!​ read more

Steve the service manage, Justin, Mike are fantastic! I'm very impressed with the communication and overall service. I would recommend to anyone. read more

Just bought a new truck the absolute worst experience buying at any dodge dealership i have ever had. If you go to this dear avoid Shea. she will not listen to a word you say and act like she's doing you a favor. read more

Nobody ever got back to me. I filled out an inquiry online, filled out financing, reached out to somebody on the website, they kept telling me somebody was gonna get back to me, and nobody ever got back to me. For three or four days I asked if someone was going to reach out to me, was told somebody from the sales team was going to reach out and I never heard a word from anybody. As cutthroat and competitive as the car business is, there are far better places with much better customer service, who actually look to communicate and try and sell you a vehicle. read more

I just bought my 2nd truck from Prestige, and the service this time around was even better than the first time! My sales lady, Kayla, was awesome! Thoughtful, honest, just made the whole experience great! Totally recommend going in and working with her for any car purchase! read more

I bought a Used suv from this place and it's been in there service department more than what I've had it. When I first purchased IN FULL; they said they were going to detail it and fix a couple things on it. Never did any of that; when it rained it started to rain in the vehicle so now the suv has water damage. It ended up being the sunroof drain and it took them 2 times of it being there for 3 weeks. The sales manager Rick said they go through a full inspection before they sell ALL used vehicles which is absolutely not true because this vehicle has been a extremely dangerous and ridiculous to say the least. I understand things happen buying a used vehicle and gambling on buying a good one or bad one but selling a dangerous used vehicle anyone much less to a mother with kids is unethical and irresponsible. It's stalled out on me on the highway 4 times and once the RPMS went up and wasn't pressing the gas. I had to break on highway to slow down. I took it to the dealership because it still under warranty and they said "they don't have any loaners" so a service tech had to drive my children and I home. My children couldn't put there seat belts on because we didn't fit in his small car. Extremely dangerous for myself, my children and the service tech; if we would of got into an accident the dealership would of been responsible. This place is NOT about customer service, safety or helping customers. A vehicle is a daily use in most people's lives and for them to be selling vehicles without doing full inspections and lying to customer saying they did full inspections and didn't is wrong and could potentially kill someone if it already hadn't! Go ANYWHERE ELSE BUT HERE I can't Reply to the owners response but they absolutely DO NOT do full inspections or details before they sell used cars they get them and the sales men just hurry and sell them before inspections I was told that by an employee And now a week after picking up my vehicle the check engine came on. They sell Junk and don't care about ripping off single mothers with young children. read more

Purchased a new truck in 2022. The vehicle had been modified by the dealership before the sale. Modification has led to number of problems. After numerous attempts at solving the problem there has been no resolve. The latest issue has left me with a 5000 dollar fix. After taking the vehicle elsewhere, the problem was diagnosed immediately. It became very clear that the dealership was trying to bandaid a large problem until the vehicle was not under warranty knowing the potential safety ramifications. These people have zero integrity and would strongly encourage potential buyers to give their business to another dealership. read more

Prestige Chrysler Dodge Jeep Ram - Nice angle on upper control arm to ball joint. Can't imagine why there could be front end issues. - Car Dealers Near Me - Longmont, Colorado

Buyer beware of this scam shop. They will not honor their warranty, and the sales staff will lie straight to your face. Places like this are why people refer dealership to STRALERSHIPS. read more

I bought a Gladiator here on Sept 1, 2023 from Josh and It's a typical car dealership - some people are very reasonable to engage and/or negotiate with, like Josh, Tim, and Tony, while others like Jason should approach customers and situations differently. Because I am a salesman in healthcare and recognize that there are different approaches for different situations, I was surprised by the one Jason chose (especially after learning how tenured he is). Randy - it looks like you respond to these posts, which I commend, and would ask that you reach out for a conversation - the details above should lead you to my phone number in your database. read more

Clint and his team had my promaster diagnosed, repaired and ready for pick-up within 48 hours. great communication and great service!

Find a vehicle from this dealership in 2020. They up sold me on an extended warranty that covered "bumper to bumper" and when asked them to clarify what is specifically covered they answered "It's actually easier to list of things that arent covered: The tires, windshield, and brake pads." Now it's come to light that paint that wasn't cured properly before it left the factory so it has 3 distinct spots where the paint is starting to bubble. Also the passenger sun visor fell off all by itself. I went in today with 5000 miles left on my extended "bumper to bumper" warranty and they told me that neither of these things are covered under the warranty they sold me. They're trying to charge me $275 to fix the sunvisor and $600-$800 for each spot on each door as well as the spot on the tailgate. If i dont do anything it's going to corrode the metal underneath and rust over time. DO NOT come to this dealership and expect them to honor anything they say or sell you. Save your time and money and go anywhere else. read more

I have trust issues but Levi ans Joaquin delivered on everything they said they would I did the deal all by phone and since I have baby even went extra Mike to have my new Rubicon delivered. Above and beyond service 10 of 10! read more

I recently leased my second Ram truck from here. I cannot say enough nice things about this place. The people are super friendly (Tony, Levi, Dien), and don't pressure you to make a decision. They make the purchase process as easy ss possible, not a bunch of haggling needed. I live almost two hours away, and for me its worth the drive. Go check these folks out! read more

I had the same experience as others with Prestige's so-called "bumper to bumper" warranty that they sold me. It's obviously on me for trusting what they told me rather than reading the fine print, but lying to customers is wrong and is certainly the best way to lose a customer for life. Also, there's obviously something wrong with Dodge's sun visors since this is a repeated issue from several posts on these yelp reviews. I'm not sure how this doesn't justify a recall, but I'm certainly not going to pay $350 for them to put another crappy sun visor in my truck that is going to break again after minor use. I have a 2020 Ram 1500 Rebel with under 50,000 miles and I've already had a cracked header and now my transmission is acting up. Prestige claims to have fixed it with a software update, but it's still causing me problems and now they can't repeat the issue and won't do anything to fix it. read more

They are not handicapped friendly they might as well go ahead and get rid of the handicap spot, went in with my mom to get a car and basically turned us down because we had no down payment I was hesitant to go in the first place but when I spoke to Joshua over the phone he seemed like he could help us out and getting a new car But in person, definitely change my mind. They didn't even take the time to look at my car to trade in. Definitely do not recommend coming here. Customer service is not even a thing there. read more

Went in about two weeks ago . I was recommended by a friend to go see Levi so I did . Being that it was my first time buying a car I was very nervous & didn't know what to expect , Levi explained how leasing and financing both work and went on to explain what he recommends and why . Not only did Levi take the time to explain everything but he also listened to what is was that I was looking for & wasted no time . Thank you for making it so easy . I'm very happy with my new Jeep. If you go to this location ask for Levi ! read more

Honestly the sales team are petty. I overheard them speaking about customers around the corners. Don't go here unless you wanna get played and have money stolen from you. Terrible time. Terrible people. Terrible deals. read more

I decided to give this dealership another chance because the store manager Randy responded to my review...well I should of known better seeing how he never returned 2 of my voice mails. I brought my car back because I was having the same issue that they said they fixed. Since it was never fixed I now have more issues with my car that of course my warranty doesn't cover. I how they know for sure what the problem is this time after being told that they did not pull out the necessary part to tell what the issue was just that there "master technician"...said this is the cause. I then asked where this "master technician" was the first time I brought my car there 2 months ago and I was told it was a different type of technician. Total BS I again had to call them to find out what was going on after they had my car for a week. DO NOT BUY OR TALE YOUR CAR TO THIS DEALERSHIP!! read more

I decided to go to Prestige as a first time customer to service my vehicle knowing exactly what needed to be done as I'm vehicle savvy, but don't have all the tools for this job. Nonetheless, I receive a call stating in addition to my request I need $5k in new cats and O2 sensors. I asked if an exhaust leak that they're supposed to fix would throw that code... "not at all". A quick Google search can tell you otherwise but I knew right there what I was dealing with. A suggestion - before asking your customer to spend that kind of money, an IR temperature read of the cats at operating temperature would tell you if they're working properly or not. Long story short, I paid nearly double at Prestige than other people have paid for the same repair elsewhere. There are no line items in the receipt so they lack transparency as well. Thankfully, I declined new cats and saved myself $1,200 (the price elsewhere) as I would've got that done elsewhere at that price, and the leak was the reason for the code which hasn't come back on since. I am a brand loyalist and in the market for a new vehicle in the next 6 months, but I will choose to take my business elsewhere as first impressions are everything. read more

My car was flooded with gas because of a gas pump malfunction, while I was traveling from out of state. This was the only dealership around that was able to look at it in a timely manner. They worked with me, were communicative, and fixed this in record time! Most importantly, my car is running great. read more

So brought my new Jeep in for first oil change and to fix tire with slow leak since new on one tire. I showed up at 6:30 a.m. for express lane to get in before work. The service writer and manager ignore me for a few minutes and then ask what i am here for. I say oil change on one tire has had slow leak since purchase... both guys say our express lane does not open till 7:30 a.m.! I said their website says Express Lane opens at 6:30 a.m. They say nope... so i show them my phone... i guess they did not believe me so he looks on his desk computer... "well hell, i thought that changed a year ago". No sorry about that. I said do u have people to work on it or do i need to come back. No we can do it we have people here. So the New Jeep sits there till 7:30 a.m. then they move it in to do oil change and tire check. Well at 8:30 a.m. they say its all ready. No sorry for the website mistake and long time waiting (2 hours). Wait!!! Did you check tire? Oh we forgot to check leak. No sorry again. So i am still waiting... late for my work appointment. They should rename their service from "EXPRESS LANE fast oil change and more" to "HAVE A SEAT this is going to take hours". Bad service! I am understanding as thing happen and "were sorry" goes along way. Nope, not these guys. My two cents. Still waiting going on three hours and i was the first one here. read more

Prestige Chrysler Dodge Jeep Ram - Me and Louis waiting almost three hours for their "EXPRESS LANE fast oil change". Almost three hours and I was the first one here. - Car Dealers Near Me - Longmont, Colorado

If I could give them no stars I would. Their service department is awful, rude and clueless. Purchased a new Jeep there and after several small questions asked of their Service department were met with rude responses I will never set foot in the place again and suggest you do not read more

Well where do I start... we went and talk to Tony about finding a truck. After days of searching Tony was not able to find a truck that we wanted so he convinced us to order one. He didn't want to fill out an application and get approved on the spot, instead he wanted to take our deposit of $1000. It was supposed to take only 2 to 3 months and it up taking far longer than that due to Covid. At the time when contacted me for the truck they weren't doing the same promotion and wouldn't finance it for the same some minor details that I had found another truck in the meantime. I was willing to work out the financing. Long story story short Tony proceeded not to get in contact with me and use that as an excuse to take my deposit and sell my truck. It was a terrible experience and I'll never be going back. I am putting this out there so people don't fall in the trap I did. A deposit does not mean you will get a truck in fact it means they'll probably take your money. I am disappointed I trusted Tony. read more

I have two Jeep Wranglers. Between them, I've had 5 oil changes, two recalls, and replaced a busted windshield. All of these were done at Prestige. I've only had one issue the entire time when they accidentally charged my wife for an oil change when we already have them pre-paid through Jeep wave. I brought it to their attention and they fixed it immediately. I've owned about 30 cars now and I've had a very wide range of experience with service departments. Is Prestige the best, no. Are they the worse, no. They are good, competent, and so far they have owned up to any mistakes. That's what makes a good service department. I didn't buy either of my Jeeps from Prestige but I will seriously consider them when I get around to buying a Gladiator. read more

I gave these guys the benefit of the doubt many, many times for 3+ years despite all the horrible reviews. I'm absolutely done. They've lost my business for good. I've bought two cars from them and come here for service regularly. They screwed me out of an exorbitant amount of money for a useless, apparently non-cancellable warranty. My lender, mechanic and other experts have all confirmed their behavior was totally shady. It's unfortunate because there are some decent people working here, but it appears there is a culture of lying and trickery that starts with the owners. read more

I'd would've giving this place a half a star but that isn't an option on Yelp. Stopped into Prestige Dodge and quickly realized this dealer is anything but prestige in the services they offer. I have a 2012 Dodge Ram and lost the key so naturally I thought to bring it to the nearest dodge dealer to have a replacement made and I had a spare. Instead, "Prestige Dodge" made a copy of the key, programmed the key and then got the key STUCK in the ignition. My assumption is they didn't smooth the Spurs off and well now I have a key stuck in the truck. Instead of trying to immediate fix this problem they said I can make a service appointment for the following Friday!!! Who does business like this?!?? So, I was CHARGED $110 dollars for something that will cost me even more money to figure out and undo what "Prestige Dodge" did to my ignition. It's a scam, it's unethical and very poor business practice. I'll continue to remind people through social media NOT TO VISIT THIS DEALER!!! Again I WARN EVERYONE NOT TO VISIT THIS DEALERSHIP! read more