We took our to be fixed. The part was $100. It took them two hours to replace the part. They $650 for labor. We were shocked and when we asked regarding the labor we were just is what it is. We had also taken our truck in for an oil change and they charged us $65 an hour for labor to do the oil change. When we pointed out the discrepancy in labor cost, they said it was because is just an oil change and the other took an actual mechanic. I have no problem paying for labor but when the mechanic is making 30 bucks an hour and they're charging $350 an hour for overhead that's ridiculous. This place is a rip off. I would stay away unless you have gold lining your pockets. read more

**sigh** I really wanted to feel good about this dealership. In the beginning I was thrilled with the buying process. Then 2 weeks later--in the shop for a brake issue. Oh and when they had my Bronco on the lift--my shocks needed to be replaced. Now my car that Ive only made 2 car pmts on, is at a DIFFERENT dealership (because I don't trust Mike Maronne Ford in Longmont any longer) and they have called stating my steering column is splitting and its dangerous to drive. This was a "Gold PreCertified Used Car that had gone through 132 point inspection process". Lol yeah right. I will NEVER use this dealership again and will tell anyone looking for a car to avoid this place. read more

Mike Maroone Ford Longmont - Auto Parts & Supplies Near Me - Longmont, Colorado

Got sold a lemon from ford. 2017 F150 raptor. Not this places fault. But went to get it serviced truck had under 20,000 miles on it. Had to get the transmission rebuilt. Even though they knew it would just happen again. Well here we are two years later and it is shifts like trash between 3rd, 4th, and 5th gears. And I get told "Well you are out of warranty" Seems the day and age of being treated like a customer rather than a consumer is dead. They won't get another dollar from me. Oh and the first time they rebuild the transmission they had my truck for over five weeks. Yeah completely useless place can't repair anything and just bend you over to rape your wallet from you. Avoid and go somewhere else. read more

They have always taken the absolute best care of me and my truck, from the sales people to the service department, and management! read more

Mike Maroone Ford Longmont - Auto Parts & Supplies Near Me - Longmont, Colorado

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Right before Christmas, I reached out with a brief inquiry about a car at Mike Maroone Ford. Bartley quickly responded and was extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. If you are looking to get a good car for a great deal call Bartley at Mike Maroone Ford in Longmont. read more

This was my first car buying experience and I had never owned a new vehicle before. I had done my research on the Ford Maverick and enjoyed a lot about the vehicle. I went in and test drove the vehicle on 04/10/25 and was informed by sales staff that the trim level and options I preferred left one vehicle in the state of CO available. I decided to purchase the vehicle and the sales staff was helpful in getting a hold of the dealership and making a trade. I came in later that afternoon and sat for approximately 3.5 hours filling out paperwork. I was told the vehicle would be at the dealership the middle of next week and that I needed to complete the wire transfer and transfer of title paperwork for my current vehicle. The money was wired Monday (04/14/25) and I talked with the sales rep to ensure the money had made it over. I was informed the vehicle was still projected to arrive soon and they would look out for the money. On Wednesday I had not heard any information regarding the arrival of the vehicle or my wire transfer and reached out. The only response I received that day was they would check on it. By Thursday afternoon I drove back to the dealership to confirm the vehicle would still arrive and that my wire transfer had made it over. I was told both the wire transfer and title paperwork were ready to go, and that we were waiting for the vehicle which was still at the railhead in Denver. The sales rep told me the vehicle should be ready tomorrow and I would have it before I worked over the weekend. Around 13:30 on Friday I received a phone call stating the vehicle had been sold to another customer despite me putting money down and signing paperwork with the VIN number on it. I was told this was an error in the system and they would try to find another vehicle to correct the mistake. On Saturday I received a text that they had sent messages out to several dealerships but had no response. I reached out Monday afternoon to follow up as I had heard no further information and received an update at 20:30 that evening. For the rest of the week I would intermittently hear from sales members that they were looking for another but they did not have any success. I thought signing paperwork that had a VIN number, exchanging money, and signing a contract meant something. Apparently it doesn't to Ford. I am extremely disappointed in the whole carbuying experience and will be looking elsewhere read more

Andy A has been the best service contact I've ever had at a car dealership. He truly cares about us and does what he can to best help us. We live in our truck camper and travel a lot, we always come back to this for dealership because of his excellent customer service. He is awesome at keeping us updated as well as being truly upfront about costs, what services we really need at that time, and timelines for those services. And when Andy hasn't been available the other service reps have been very helpful. Highly recommend Longmont ford for buying and services. read more

Buyers beware - Maroone Ford is not customer centric. The following are facts, not opinions: I purchased a used vehicle from Maroone Ford Longmont recently and needed to coordinate details, inspections, etc from afar as I live nearly 3 hours away. The communication from my salesperson throughout was great, giving me peace of mind in the purchasing process. The issues arose once I took possession of the vehicle. Firstly, the vehicle was not cleaned. I specifically requested a detail (inside and out) as the vehicle was used and clearly not kept clean by the previous owner. As the keys were handed over, it was clear the vehicle had been run through an automatic car wash at best, and yet there were even mud sling from puddles near the wheel arches. This was disappointing but eventually became the least of my worries. The vehicle had clearly been in need of a brake service which was not expressly divulged by the sales person. Again, purchasing a vehicle remotely comes with some risk, but I trusted my sales person to be open and honest about the condition of the vehicle - which he was not. Fast forward to some weeks later and I'm able to have the vehicle inspected to address the braking issues by a reputable dealership in my area, and a slew of issues were uncovered including oil leaks, timing seal issues, thermostat problems and more (in addition to the aforementioned brake problems). A full write up and vehicle inspection video was provided to validate the findings, which I then brought to Maroone Ford for resolution. I was promptly offered assistance, so I had some peace of mind, albeit the logistical matter of sorting through all of these issues was beginning to take a toll. Initially I was offered to have the vehicle reinspected at Maroone's expense by a local independent shop in my area. I took the sales manager up on this offer, to then backtrack and the manager insisting I bring the vehicle back to Maroone Ford. I was clear about the issues, shared the write up and video and was optimistic a resolution could be met. I was offered a loaner vehicle in the interim (which I was grateful for) to then quickly be told the vehicle was inspected by the Maroone Ford service manager and there was nothing wrong with vehicle whatsoever. This was incredibly frustrating as I knew for a fact there were braking issues as I had been driving the vehicle for weeks expediting the issue on a daily basis. The leaks and timing and thermostat issues the certified dealership mechanic outlined were, according to the Maroone Ford sales manager, presented as a thinly veiled attempt to gouge me for unnecessary work, but my personal experience with their service center was transparent and detailed while Maroone Ford provided no proof of inspection, gave no detail to review and was clearly towards the end goal of taking no ownership in the issues and leaving me holding the bag. When I requested a video of the inspection, it was denied. Take that as you will. We all recognize that purchasing used vehicles comes with some risk, and I accepted such risk when purchasing with Maroone Ford. What I had hoped for, however, was a level of service, accountability, honesty and an attempt to do right by the customer. Unfortunately I was left feeling lied to, felt zero accountability by Maroone Ford and like many - on the receiving end of a very poor used vehicle purchase experience. It is clear that many others have experienced a positive buying experience at Maroone Ford based on reviews, but I can confidently say I am not one of them. I would strongly encourage any potential buyer to be extremely cautious. I would recommend looking elsewhere for your next vehicle purchase. read more

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I thought buying a car from these guys was too good to be true and unfortunately I was right. After only owning the car for less than three months the back rear brakes started making a loud humming noise. When I tried address the issue to the dealer I was told that it's common and not to worry about it. WHAT?!!!A loud weird moaning noise on a brand new vehicle is normal. Okay. I only paid $27,000 with $3000 down to be treated like this. I'm told you can bring it in...but we don't have loaners and it could take 1 week, 2 weeks, 3 weeks, just to get you a loaner. What a JOKE in customer service. These guys are all great when they want your money, but when it comes down to actually delivering a reliable true certified car-don't expect it. Read the other reviews and take them as warnings as I should have!!!! These guys don't give a single crap about you and what they sell. You'll have to call so many times to even get a lame answer because no one wants to deliver quality service, just quality scamming. I finally brought car in, charged me another $100, said it was fixed. And guess what...the car still makes the same damn noise!!! Just do yourself a favor! Stay far far away from this dealer. This is the worst experience I have ever had with a dealer. read more

Mike Maroone Ford Longmont - 2021 Ford Escape Titanium - Auto Parts & Supplies Near Me - Longmont, Colorado

Shae Smith is a straight shooter and a very helpful rep. Plus he's funny and personable. Highly recommend.

l would highly recommend. Bartley was very honest with me, no pressure, no tricks or gimmicks. Next time I need a vehicle I'll be going back

Service department twice refused to make an appointment to check a battery issue on a 2022 vehicle with 4000 miles on it. They told us the vehicle needed a hoist to check the battery, which was under the driver's seat. When we pursued it with them, they were rude, frequently unresponsive, and would not provide the name of their manager. If you check Yelp, you'll see that there is a long line of one star reviews because they are so damn bad. Only wish we'd read yelp before we contacted them. Save yourself a lot of grief, and don't go there. read more

I cannot praise this dealership enough. I needed pretty much emergency service for my one and only means of transportation. I was well taken care of particularly by Gabrial in service dept., all of the staff were terrific and made my day A+, Many Thanks, Very Satisfied Customer, Meg C. read more

Update: I went there and got a great service manager (Josh) and he got my truck diagnosed and approved for fixing. I pick it up Friday! I took my truck in for service on Monday morning and they told me it would be three days before they could complete a diagnostic although I had a completed diagnostic in my hand of what needed to be done they had to do their own. Three days goes by and now they're telling me it's going to take another day to finish the diagnostic but they had a technician looking at it all day yesterday. This makes absolutely no sense so I'm going in person to find out why. read more

Courteous, helpful, prompt attention from service department. Very grateful, and special thanks to Andy.

Purchased out fourth car from Steve Formby at Mike Maroone Ford in Longmont! I would highly recommend getting in contact with him for your next vehicle purchase! He made a very hassle free experience for us from start to finish! read more

Mike Maroone Ford Longmont - Auto Parts & Supplies Near Me - Longmont, Colorado

I purchased a new Bronco in 2022 from Maroone Ford. The Bronco's have frameless doors which means the windows come down 1/2 inch when you pull the handle to unseat them from the seal. They then move back up that 1/2 inch when the door is closed. My rear driver side door was not lowering the window when the handle was open allowing the window to hit the outside of the seal and potentially crack the window when the door was closed. My frustration was that I dropped the SUV off to get fixed and I got called the next day to tell me what I'm seeing is normal. Ah, what do you mean its normal. I have my wife take me down there and I show them that the other three doors most certainly don't work that way. To my amazement they call me back that afternoon to tell me they can't reproduce the problem. Come to find out the tech was not looking at the correct door. This was my first experience at using their service. I'm thinking they don't have the sharpest tools in the shed working for them. read more

I've tried to get a recall on my Car done for over a year- no one called me back... finally got ahold of someone today and now they're saying the recall isn't valid as of Jan 1... next step- get BBB involved. They could care less about customer satisfaction after they make a sale. read more

I have had my Explorer in four times for a recall on the roof rails and it hasn't been fixed. The last time it was in (which was just shy of a month ago) I hadn't heard from them that my car was ready so I sent my service guy, Ronson, a text asking if it was ready. He responded back that it was ready, but not fixed, as they put the rails on a different Explorer. HOW DOES THIS HAPPEN??? Well, I sent an email to the service manager AND the general manager on August 6th, and neither has responded! I was told that I would receive a phone call once they receive the rails for my vehicle. A month later and I am still waiting for that call. I bought my Explorer from this location. I feel that once you purchase from them that they don't care to service your vehicle. Mike Maroon Ford is now off my list for purchasing vehicles from and I will be sure to let all of my friends and family know about their horrible service! read more

A/c in my 2013 Escape died on a 100 degree day. My very amiable service coordinator was Erik Wolken. He was very professional and responsive and did what I asked, keeping me apprised of the progress by phone. I highly recommend this Ford Service Center and Erik Wolken read more

This place is a joke. No one returns phone calls after frantically trying to get a hold of anyone. Sell representatives should be upfront with buyers, and say "services or warranty repairs will take 4-5 weeks, No one returns calls, if you buy anything above 2018+ it will have problems." I guess that's what I get for buying "Ford". Take your money elsewhere and buy a reliable car from Toyota or Chevy. At least they won't sell faulty cars and play it off. I wish I could give this place zero stars. read more

This is a typical new and used vehicle dealer. They have lots of guarantees, such as 150 mile "guarantee" return a vehicle no questions asked, and a too good to be true trade-in policy, but they will not offer anything in writing other than a few sentences. When given a really good trade-in offer even after explaining that I had a check engine light on, the salesperson said her boss didn't need to know that. When I asked to speak with her boss because I didn't want to bring it in and learn I'd get a lot less, he then said he had to reduce their offer by $1,500. Not transparent and pushy, just like many dealers I've been to. Sad! read more

Mike Maroone Ford Longmont - Outside dealership. - Auto Parts & Supplies Near Me - Longmont, Colorado

I can't address the sales department in this review. I have no experience with it. I do have experience with the service department and I can tell you I wouldn't allow them to repair a child's tricycle. They had my car for a week, provided repair codes in 2 days, sat on it for 5 more days, didn't communicate despite my reaching out multiple times and I had to waste 45 minutes in the service department waiting for to pick up my car. If there is a better way to screw up a customer satisfaction experience I don't want to know about it. After dealing with this frustration I contacted an independent repair shop who was extremely responsive and quoted a repair price that was fully $2000 less than what Maroone quoted- and the repair turn around time is 4 days versus god knows what at the Maroone group of losers. I honestly have never had a worse experience at an auto repair facility. They are 15 ways of awful, and that's on a good day. Run-don't walk- to someone else. read more

I made contact with these guys last Thursday about a car I was interested in. Drove in from out of state to look at it and test drive. Was told they were considering it sold to me and that it was being held for me. Had financing set up from my credit union by Monday. Approval letter sent and then I get a call that another salesperson sold it. No offer to find one like it, no discount on a different one, nothing. Just a phone call with BS apology and wasted time. When greed outweighs customer service you shouldn't be in business. read more

Like so many others have posted the service department is poorly ran. Had an appointment for the car, I know they looked at the car the same day and didn't bother relaying any information for 9 days Even after calling and texting for information. I would go somewhere else. read more

Rarely have I felt so disgusted with, cheated by and steamrolled over by a business. When my company van needed a new transmission, I immediately thought 'take it to the Ford dealership' -- they'll use factory certified parts installed by certified mechanics and be backed with a full warranty....WRONG! The transmission completely failed in under 11 months ('warranty' was for 3 years); I had it towed back to the dealership where it sat for another month and a half. They told me their 'warranty' only covered the transmission and they told me I would have to pay them again to re-install the replacement (another $1,600). I picked it up and within the first few days noticed that the replacement transmission was already 'slipping' and revving up high before changing into gears; the fuel mileage dropped immediately from 412 miles a tankful (14 gallons) to less than 300 miles a tankful! I lost over 25% fuel mileage! I took it back - they called me week later and told me that their mechanics noted the 'slipping' between gears and the high rev up before shifting into gear but that there was nothing else they could do because it was up to the company they bought the transmission from and they wouldn't pay to fix it. I didn't take it to the second-rate company they bought it from - I took it to MIKE MAROONE FORD. They said I would have to pay them more money to 'diagnose' the problem because they said it wasn't related to the transmission; it was the only work that was done to my van - before I took it to them, 412 miles, after I got it back, less than 300 miles. When I tried to discuss it with them, they simply got upset and shut down the conversation by talking fast and not giving me a chance to respond (they just talked over me while I tried to get a word in). Two 'bad' transmissions in a row and they refused to do anything more when clearly it is defective. My van is now unusable for business because of this - they refused to do anything more and 'pushed me out the door'. I paid almost $9,000 directly for the transmission work - over $2,300 for rental vehicles while they had my van. I don't want to see anyone else taken advantage of by this big, money making corporation - I wasn't treated like a human being, but like a 'mark' to be 'fleeced of cash'. Buyers beware! read more

Great in helping to buy a vehicle. After The purchase you have to fight for communication. Try to get in for service and was told I didn't buy a warranty that I actually did but. Sent all the paperwork in To prove it. And waited for a call back. Nothing. I had to drive up there. Just recently inquired about a part and guess what nothing. I guess I have to drive up there again. Or maybe I will just go somewhere else. read more

Just purchased a used vehicle here. The pricing was fair and the staff was friendly and attentive without being pushy. Bode S. was great to work with and very patient. Thank you! read more

First time buying a f250 2015 therefore there are certain issues i am unfamiliar with until post research that you realize made your purchase a horrible decision. After about a month randomly on the road going 60+/- mph the truck began to wobble aggressively. I tried braking, let off the pump and it began to correct itself and drove normally again but when i say aggressively i mean truck was wobbling and sensors were going off like a door was open and started steering to the right by itself on 287 with no control from my part. Thought it was a one and done situation but was very wrong. Happened perhaps 6-9 times after that and unfortunately became accustomed to it to the point i knew what to do. Now imagine you have your 2 year old in the back seat and that one time it doesn't go as planned which is almost what happened while driving on 119. I'm grateful nothing happened as we could've had a serious accident that dealership wouldn't be responsible for of course. I had reported this about 2 months after i purchased to which they said replace this part as we're familiar with the "death wobble" problem and this is the fix. Huge mistake from the dealership as it happened with my 2 year old post replacement of that part. Brought it in 2 weeks ago, looked through everything and now it needs $10k in repairs. ($4k to fix the wobble that came with the truck and $6k for dpr/scr assembly check engine light that came a month after purchase.) They say they're here for you and use their great communication and psychology tricks but I've paid for everything so far so nothing has been handed to me or fixed. But then again what do i know. Just a kid looking to have bought a good truck from some good honest people i could trust without expecting that it would come with all these problems. I would never wish this to anyone but if it was your kid Joshua, perhaps you'd actually understand how i feel and done a bit more than slap a $10k bill at my face. Careful buyer. Perhaps there's something behind the reason they seem to have so many great reviews on google but not so much on yelp. Thanks ford for all your help and helping your drivers feel safe on the road read more

Mike Maroone Ford Longmont - Nice invoice to fix what the truck came with - Auto Parts & Supplies Near Me - Longmont, Colorado

THANK YOU to Longmont Ford Service Department for going ABOVE AND BEYOND my expectations. TL;DR Longmont Ford messed up a bit when installing a motor. 8 months, 10k miles, and a different owner later that mistake ruined the transmission. Longmont Ford replaced the transmission and paid for the work to be done 300 miles away free of charge to the new owner. I purchase cars for a company fleet. 12/6/19 I bought a used Ford Escape for a great price at Longmont Hyundai. This vehicle had issues with overheating when I bought it, eventually resulting in a total motor replacement by Longmont Ford on 10/5/2019 at 66,098 miles covered by the previous owners extended warranty. I bought the vehicle 12/6/19 and drove it to Fort Collins, next time I turned it on it had a CEL. I took it back to Longmont Hyundai (where I bought it) who brought it to Longmont Ford, I believe they replaced a thermostat. That fixed the issue. 4/30/20 my driver reported hearing a rattling noise he believed to be the air compressor. Trip to the Ford Dealership in Grand Junction, where the vehicle was located, diagnosed it to a flex plate. Instead of paying dealership prices, we went to a trusted local shop to replace the flex plate. 5/27/20 Independent shop pulls the transmission and discovers massive damage. The transmission had been installed to the engine without two bell housing dowel pins, vital for aligning the two together. Because of this, we were looking at a total transmission replacement. 6/1/20 I got in contact with Eli Frick, Service Manager at Longmont Ford. After discussing the issue with the indy shop, he agreed that because of an improper engine replacement, he would accept responsibility for the engine. Different owner, 8 months later, no official warranty coverage, almost 10k miles since the motor replacement, and he provided a slightly used replacement transmission and paid the bill at the independent shop to replace the transmission, because the vehicle was located so far away. He could've easily required me to bring it to him. He could have said no. I am thankful to Eli Frick and his team at Longmont Ford for standing beside their work. The mark of a good shop is not doing everything absolutely correct 100% of the time, everyone makes mistakes. The mark of a good shop is proudly standing behind their work. Thanks Eli and Longmont Ford! read more

RONSON TRIED TO SCAM MY SISTER! My sisters car suddenly would not go into gear so she took her car to Mike Maroon. After 2 weeks of the car sitting in the lot Ronson texted her that the clutch was slipping and needed to be replaced, he said the total cost would be $2,834! I took the car to Alltek Automotive and they told me I'd be $1,400 to replace the clutch with them so I went with it. Well the next morning Alltek called me and told me my clutch was in perfect working order, that my problem was a axle mount had broken off and the axle slipped out the transmission therefore loosing traction and not drivable. So she paid $200 for a "Diagnostics" at Mike Maroon because I didn't let her get repairs there and turns out she would've been scammed!!!! Now if you're looking for repairs or maintenance on your Ford vehicle I highly suggest you go to Alltek Automotive on Main st. They will know your Ford vehicle better than Mike Maroon itself!!! !DAMN THIEFS! read more

I showed up at my appointed time. Went to a row of service desks. All heads were down. Finally I got someone's attention. I was told that for diagnosis, I had to leave the car for 2-3 days. The reason I was not told this before was because I made the appendment ONLINE. This is no excuse. Do your job. Read the online appointments. read more

Years ago I had great support experiences with Longmont Ford. Not sure what happened, but now I can't even get a call back. Seriously -- have called three times over the course of several months with no response. The last time I was routed to an operator who redirected me to their fleet service team. No joke. They obviously didn't have time to return a call from a lowly non-fleet customer. Either a business has a culture built around helping customers solve problems (as Longmont Ford used to have) or they don't. So don't worry about the quality of their work -- if your experience is like mine you won't even have the chance to schedule an appointment. read more

Speaking to the service department over the phone is an absolute nightmare! You can tell the people scheduling your maintenance really hate their jobs! There have been nothing but problems dealing with these people. I'd recommend you take your car or truck literally anywhere else if possible, unless you want to deal with someone having the worst day of their life every time you speak to them! read more

Best dealer in boulder county! Great sales department with upfront one price policy. Tons of used car inventory. Great customer service and hard working fairly priced service department. I'll keep going back for all my vehicle needs. read more

Set up an appointment to take the Flex into Palm Springs Ford for wind noise coming from the windshield today. I discussed a couple of issues with the dear; (1) Wind noise at when driving at approximately 70 MPH; (2) Damage to Hood Insulation padding. Dealer Findings: 1. The driver side pilar to be replaced by manufacture warranty. 2. "Padding damage caused by rodents. A nest forming with sticks and debris within the engine compartment" stated the service writer. Just my luck. Unfathomable that Longmont Ford could literally sell me this junk of a car! I will continue my fight with this dealership and keep you posted. UPDATE: September 22, 2017 and STILL no vehicle registration! Coming up on 2 full months and no update nor communication with dealership! read more

Mike Maroone Ford Longmont - Beware: This is the copy of the "One Owner" vehicle that Longmont Ford DID NOT dislose to me prior to buying this vehicle. - Auto Parts & Supplies Near Me - Longmont, Colorado

BUYER BEWARE! Avoid Longmont Ford at all costs. I bought an $85,000 truck from Longmont Ford, got a check engine light within 100 miles. I showed up the day after I purchased it and was told I would not be seen for at least two weeks. Frustrated I asked to speak to a manager and was told I was speaking to the manager and there was no one else to talk to. A sales guy explained to me the dealership does not care about service and will not create tickets for customers that are upset to avoid the potential bad review given after service to Ford Headquarters. If they get bad reviews they lose kickbacks from Ford so they have an unwritten policy to not accept any customers that are upset. I spoke to the service manager Chris who was an absolute a-hole and Not only refused to fix my truck but stated they would not honor the 10 free oil changes given at the time of purchase. I've been asked to be transferred to the general manager who did not return my messages. Longmont Ford is an absolute nightmare to deal with and any savings on the purchase of a vehicle will definitely cost you way more in the long run. Stay away from Longmont Ford. On a sidenote I contacted Brighton Ford and explained the situation to them and they were able to get me in the next day and swap out the sensor causing problems. Thank you Brighton Ford! Longmont Ford is an especially rotten company to do business with and I would avoid them at all costs. read more

I've reported them to The Federal Trade Commission and ODI. I took my daughter's vehicle into the Maroone Ford dealership in Longmont, CO for a recall-related issue. I was told by the dealership we are 8 months past the ten year free repair coverage period for the safety recall, so Ford would likely not pay for the repair. I insisted that the dealership contact Ford to request the part be fixed, given the circumstance that my daughter averted a potentially fatal accident when her power steering motor failed while she was driving over a mountain pass. Joshua, the customer service rep, was cocky, argumentative, and condescending and reluctantly agreed to reach out to Ford to request the part be paid for, even though we were 8 months beyond the coverage date. He acted like he was going to do me a HUGE favor (by doing his job). I knew then and there he had no intention of contacting Ford. Joshua said they would first have to charge us $150 for an inspection that was required before they could put the request in with Ford, so they could verify exactly what needed fixed. This made sense. We agreed to the inspection. Joshua called us back more than a week later and said the vehicle needed 10K in repairs (including the power steering motor), and he recommended that my daughter just trade in her car and buy a new one from them. An hour later, he "conveniently" said he heard back from Ford (a LIE), and he said Ford said they were not going to pay for the steering related repair. This was a blatant lie, and I have since proved it. Again, he said our best bet was to trade her car in and buy a whole new vehicle. I have contacted Ford on four occasions, and they all confirm that the dealership never bothered to reach out to request the power steering motor be paid for--UNTIL Joshua called right in front of me after being confronted about lying. Every time contact is made with Ford, either by the dealership or an individual, a case number is created. Ford assured me--four times-- there were no case numbers (aside from cases related to my calls) because the dealership never called. Joshua 100% lied about contacting Ford. I shared details of the entire incident with the dealership's manager, and I never heard a word back. So, essentially, we were charged $150 for an inspection that was said to be required before they reached out to Ford to request the steering motor be paid for. They did the inspection, never actually contacted Ford as they said, lied about contacting Ford, lied about Ford's refusal to pay for the part, charged us $150 for the inspection, and then tried to sell us a new car. I went into the dealership and confronted Joshua in person. I told him I knew he never reached out to Ford because there was no record of it, and there is ALWAYS a record/case number if contact is made. He got super nervous, red faced, etc, and it was blatantly obvious he was caught in a lie. I was embarrassed for him. This second time around, after being caught in a lie, he was suddenly so concerned, kind, and humble. After confronting him about lying, he said, "I'll call now," and he picked up the the phone and called Ford on speaker in front of me. This was the FIRST time he ever called Ford on my behalf. He baited the guy on the other end of the phone through the conversation, saying, "I have a customer standing in front of me listening to this conversation, and I told her Ford already said that they won't pay for the repair...." blah, blah, blah...., and the guy on the other end followed his lead and they denied my request to pay for the steering motor. At this point Ford's denial of my request is irrelevant. The dealership lied to begin with, Joshua lied, and he charged us for an unnecessary inspection, and then tried to sell my daughter a new car. Under federal and state laws, it is illegal for companies to intentionally deceive their customers. Management has dealt with this by ignoring it. ZERO INTEGRITY. Do you really want to do business with people like this? read more

inquired about cars and prices, they thought they were being cute playing hardball. "There's one a little closer, I can probably get it if you're ready to go on one, just need to start the purchase process" when i asked for a link to a car they were going to source "No sir no link that would show where we get the car from, curious though why would you not be ready to purchase after inquiring to purchase online". Crooks man. Want me to start a purchase process for a car I've never seen, don't know specs/stats etc and then have the balls to tell me TO MY FACE they are trying to hide where they get their cars from. Was waffling between ford and dodge and this cemented my decision. Bunch of crooks, avoid at all costs. read more

Purchased a new 2022 F-150 from the dealership. I have had to take the vehicle in for the exact same issues and each time after being in their shop for at least a week I get the truck back with the same issues and more. Trying to get a rental from them is also a headache and have to take care of this out of pocket. They have had at least 4 separate "managers" taking care of my issues with the same results. The lack of customer service and any type of follow thru from this dealership is horrible. All I want is what I paid for and have a safe and dependable vehicle that doesn't have fault codes daily. The last conversation mentioned "buy back" and promised to get me into something better. This means that they will roll 30k into my new loan to cover their losses. I have always owned Ford trucks, but this entire process is starting to change the way I look at Ford and the way they treat their "loyal" customers. read more