We had a really early flight, and I was anxious that we wouldn't get to the airport on time. Prestige was extremely punctual, arriving even at 6am. The limousine was immaculate, and the service was excellent. For the return visit, the driver was as prompt as before, waiting for us before we arrived. The experience was flawless all in all, putting our minds at ease when booking future travel with Prestigue. We will definitely be recommending this Service to co-workers and friends. read more

Limo was pretty outdated, driver was nice though. They gave me a good rate so couldn't really complain but I would never pay the regular rate for what showed up read more

Great service! They picked us up 2 hrs north of San Francisco and courteously drove to our wineries of choice! Driver was so friendly. Priced right! read more

My girlfriend and I recently used prestige to go from Vallejo to sfo, and then get picked up when we returned from the east coast... The service was EXCELLENT! Armani our driver (going and coming) was amazing.. We will definitely use prestige again!! read more

Adam was our driver for a day of wine tasting in Napa. He arrived early, was very courteous and was a safe driver. We've used Prestige before and will definitely use them again. read more

The limo was nice and clean. The driver was on time. The limo didn't provide an aux cord for music so bring one. The good thing was that the radio work just fine. Great people good company. read more

We took Prestige Limousine on a wine tasting tour from Walnut Creek to Sonoma. We were greeted by Adam who was extremely professional and showed us a good time. The limo was very clean inside and out, complimentary bottles of champagne, plenty of water to stay hydrated, and a brand new sound system. We really enjoyed our trip and were treated very well by our driver. I would recommend Prestige Limo to anyone looking for a good, clean, professional service! read more

DO NOT USE THEM. I relied on yelp.com to make the best decision in planning my trip to the wine country (since i'm from out of town). I saw that this business had really hot and cold reviews, but I decided to go for it. They quite evidently run a VERY AMATEUR service. Though their rate is competitive, its a mere reflection of the value they provide. I STRONGLY suggest you to use an alternate car service for your needs as Prestige Limousine has a lot of refining to do. read more

My wife and I have used Prestige Limousine many times to go from the Napa Valley to SFO and back. The drivers show up on time (often early and wait patiently out front), are courteous and drive carefully. We highly recommend. read more

I really wish I did not have to put a star, but i have to put at least one. Ok, lets start with the list of complaints. Driver shows up 15 minutes late - I'm sorry, but if i showed up 15 minutes late to my job i'd be fired. Than he tells us not to worry about it, we'll get 15 minutes extra. ok thank you. Number 2, a fully stocked bar consisted of 5 Pepsi's and one water. I can't remember the last time that was a full bar. 3rd off, in the middle of departing for the wine tour the driver, said "we were going the wrong way" and had to take a 20 minute detour U turn. The driver was a nice man, but the company he works for must not have professionalism on there "to do list". 4th, the Driver told us to go to another winery at 4:05 our tour ended at 5, he told us it wasn't a problem. Well guess what happened, we were late and he charged us for over another hour of service, after he said it wasn't a problem. We paid the man, just to get done with the trip. I called up to the company of what happened, and they proceeded to say "tough luck" and hung up on me. Prestige Limosine - despite the nice looking car, should be called 2nd rate amatuer hour long car drivers. We went to four wineries, two were neighbors and the next two were over 45 minutes away. We told our driver to take us to the nearest one, but he kept on driving. That is not the customer service we paid for. This company doesn't have customer service. Horrible service. I will never use them again, and i hope nobody ever does use them again or ever. Lastly, and here's to take the cake. The driver called up the birthday girl at 10:45 later that night. And threatened not only her, but also the other patrons in the vehicle. Saying he was angry at us, and if you can't pay for a service don't rent a Limo. I'm sorry buddy, but the overall price of your vehicle and lack of service - you should be paying me to keep my mouth shut so you have more customers. He than proceeded to list of people's names in the car and saying "I will find out where they work, and I will get them". How's that for "Prestige Service"? Threatening customers???When thinking of a limo service think about any other company other than Prestige Limosine - I'm sure there drivers had a rough day - I mean it was a beautiful day out in Sonoma - must be rough. Honestly, this place was horrible - spend your money wisely read more

I would not recommend Prestige Limo to all. If I could give no stars, I would. The driver was over 30 minutes late in picking us up because he said he got lost. Are you kidding me?! You make your living driving people around and you don't know where you're going?! He kept calling me asking for directions. Ummm...I'm not familiar with the area, that's why I hired a driver. The limo itself was old and beat up on the inside. More than half of the folks in the car got car sick before the day was done. Overall, not impressed and not worth the money. read more

Not happy and for a customer service business I was very disappointed. They were not accommodating when we tried to make our pick up later. We will not use them again. read more

i will use Prestige Limousine in the future for sure! Better than some of the other companies we have used in the past. Car arrived on time. Car was clean and in great condition. Driver was kind and professional making our day in Napa an all around great day. read more

Second outing, with Nick as the driver this time. Great time all the way!

For my Birthday, my husband treated me and my girlfriends to a limo day in Napa - absolutely blissful. Our chauffeur John promptly arrived at our pickup location and took us on a splendid limo ride in comfort and style, avoiding having to drink and drive throughout Napa. Pop the champagne, girls just wanna have fun...woohoo!!! We truly enjoyed relaxing in the limo with the highlight being brunch at Thomas Keller's Bouchon! John is a true comedian and pleasantly took photos of all our winery stops, especially the exquisite Domaine Carneros! He is a fantastic photographer. I could not have asked for a more fabulous Birthday with my beautiful friends and the perfect host. My husband received timely confirmations and specific details on driver's contact information and who to call. Prestige Limo provides such top-notch service that they don't have to advertise via discount sites. Those websites have hidden fees, which can catch a customer off guard and pissed off at the same time; it takes the fun out of riding in limos! YELP is the only exception since it requires Elites like myself to judge its fine quality and excellence to customer service! Prestige's fees are upfront and explained in specific detail with several emails to ensure customers are fully aware of all charges, taxes, and gratuity, which are included at the bottom of your receipt. I will most definitely use them again for all occasions. I want to thank my amazing, wonderful husband for making my wish(es) come true! read more

We called everywhere to book a last minute trip to wine country...as I was calling around I remembered that Prestige Limo was right down the street from where I live. I called and was given very friendly and helpful customer service. We booked with Prestige, got a great last minute deal and got an even more spacious vehicle than excepted. The driver was great and we had a great time. It's time to book another Napa trip and I'll be booking with Prestige again! read more

We used Prestige Limousine for a trip to Napa from San Francisco. The driver was early. The limo was clean, new and stocked with drinks (Beer, Soda and water). My parents were in from Florida and had a great time. I will definitely use them again. read more

We have used Prestige Limousine service for events and for personal transportation. They have been prompt, reliable and courteous Their drivers drive carefully and competently. I feel safe with their driving. It is Soooo worth it to have them take us to the airport and pick us up. It makes the trip so much more relaxing. It is easy to book our ride with them by simply calling them. read more

We have been using Prestige for many years for our home-to-airport trips and returns. I have always been impressed with their professional drivers, timeliness, and attention to detail. We have been greeted with a smile, lots of suitcase help and bottled water for the trip. On our returns, it has been such a pleasure not to have to hassle with finding our car and lugging suitcases all over the parking area or taking a shuttle to an offsite location. No matter what time our plane comes in, there has always been a text from the driver telling us how to get in touch with him. We are picked up outside of baggage claim within about 5 minutes of retrieving our luggage. I always feel like my vacation is still ongoing since I don't have to struggle with my suitcases or play dodge-car with the traffic going home. I definitely recommend them to my clients and friends. read more

I highly regret engaging myself with this service. They use false advertising, deceptive cancellation policies and charged me gratuity, tax and gas for a service I cancelled and did not use. Their customer service is also appallingly rude. I've never been so mistreated by any business. I am taking my complaints to the Better Business Bureau and Consumer Fraud Departments of California. I'm also disputing the charge for their bogus business practices. DO NOT USE THIS SERVICE. STAY AWAY. read more

I've reserved car service with Prestige Limo for business purposes quite often over the years, including about 6 times in last 2 months, and they have always been prompt and courteous. Even last minute reservations for airport pick ups have been handled with no problem. I definitely recommend their services! read more

Used Sal again, then again, then again. Service, drivers, stocked bar, price, detail and professional attitude. Booked a 15 person stretch SUV, and the mobile was spicy nice! Prestige, keep doin whatcha doin! read more

We used them for a day trip to Napa and it was amazing! Guy was the best driver! He knew exactly where we should go in Napa. Guy was very pleasant and friendly, and he made our whole day go smoothly. We were running a little late at the end of the day, but Guy was really patient and told us not to worry about it. On top of that, I accidentally left my makeup bag in the limo, and Guy drove all the way from his home to the limo place to get it, and then drove back into the city to bring it to me! I was so impressed. He really went above and beyond for us! read more

9-16-2017 What a great time ! We had 16 of us with a special dinner dance at V Sattui Winery, and the hummer limo to accommodate our large group! It was clean, fun but not for men taller than 6 ft! Felt like prom for a bunch of older women and men! Driver -Bennie was on time and very personal but professional to handle all 16 of us, Will definitely do it again with this limo company! Diane Y read more

We have been using this company for over 7 years now and the service is Outstanding. Sal has always been a pleasure to work with. We recently used the Excursion SUV this past weekend~ Our driver was Luis and all of the girls complimented on how nice and accommodating he was. We will continue to be loyal customers to an excellent company!! read more

want to start off by saying how easy and efficient it was to book the reservation. The representative I spoke with on the phone was both pleasant and extremely accommodating and I greatly appreciate the consideration he had for me while booking my reservation. Unfortunately I did not have a good experience with the driver, John. The first thing he said to us as he came to pick us up was that since we are young, we would be charged $350 for any vomiting in the car. Understandably, he must have had a bad experience in the past, so we acknowledged this. He then repeated to tell us 3 more times that if we vomited in the car we would be charge. We are all in our mid to late 20s, and wanted to have a good time, but were definitely in no way attempting to get so inebriated that we would make ourselves sick. I found the accusations and insinuations that just because are young we lack self control to be very insulting. During the ride he rolled down the driver window to check up on us several times to make sure we were not making a mess. After our first winery, I called John to ask to leave, and we waited in the parking lot for 15 minutes until he came to pick us up. We then proceeded to the 2nd winery, at which point we realized that we would run late on our time and told John that we would pay for the extra hour. When we were ready to leave, I called John, and he was again far enough away from the parking lot that we waited another 15 minutes. We purchased wine and cheese to bring back home, and John would not let us bring the food on the limo, stating that the smell would linger in his limo and it was in the contract to not bring food. He brought out the contract, signed in the beginning of the ride, to show the fine print. Admittedly I did not read the fine print of the contract, but was not aware that I shouldn't purchase anything at the wineries we were attending. So we sat outside and tried to eat some of our purchase before heading back. Heading back, John again kept rolling down the driver window to check that we were not doing anything against his rules. When we reached our destination he told us there were crumbs on the floor and we needed to pay extra. The crumbs on the floor were 3 pieces of a potato chip that I picked up with my hands. I told him that I would take a picture and send it in to the company if he wanted to charge us, at which point he decided he would not charge us. I understand John may have had a poor experience with young people in the past, but I do not think that gives him a right to discriminate against age. My friends and I had a hard time relaxing in the limo and felt uncomfortable and insulted at John's constant reminders of our age. We paid for an extra 2 hours, even though with John's requests and lackadaisical nature the 2nd hour was out of our control. If gratuity was not included in this price already, I would not have paid the full 18% to be insulted and accused because of my age. Again, I was very appreciative of the ease of which the reservation was made, but the experience was very disappointing overall due to the driver's prejudices. I hope that this is addressed so future patrons are not met with the same attitude just because of their appearance. read more

The two stars are for being on time with a vehicle that holds 8 people. Other than that I will leave my hesitations with this business below: 1- the radio didn't work, the first 2 hours we had to use our cell phones in a cup to amplify the sound. I'd say stereo system is a standard must have in a limo. After 2 hours he gave us a wire and fixed the connection but the speakers were blown. 2-the air conditioning was weak and it was in the 90s that day so we were all hot 3-we had to ask the driver at least 7 times to put up the privacy window. He told us we could do it ourselves but the panel was broken and actually one screw was loose and the whole thing fell off the ceiling. It was awkward not having privacy for our party 4-the lights in the ceiling and floor didn't work 5-the limo driver wanted to drop 2 of our guests off on the other side of the silverado trail in Napa and have them Jay walk so he wouldn't have to make a left turn in traffic. We wouldn't do it for safety reasons 6- after relaying our issues with the company and requesting to talk to the manager about compensation for these issues, we are being completely ignored. 2 phone calls, 4 emails and 2 promises for a return call and I have never spoken with a manager. . Good luck with your chances. If anything goes wrong they don't have good business ethics and even attempt a resolution read more

Just used prestige limousine for valentine's day! My girlfriends and I went club hopping in the city and we had an AMAZING time!!!! It was about 10 of us so the lady on the phone, who was also super sweet, suggested we get the excursion and it was a blast! Our driver was an older guy who was super professional and knew the city really well. He even got some of the clubs to waive the cover charges for us! The night went really smooth and needless to say I will be recommending this company to all my friends! read more

Very good service. I have used Prestige for wine tasting before. They were very good and were early to my house for pickup. The driver also made recomendation for us based off what he knew about some of the wineries. I am have booked my 2nd trip with them. read more

I received a direct message from Prestige Limousine stating that I am writing a review for the wrong company. Please know that my extraordinarily unpleasant experience was in fact with Prestige Limousine. I worked with "Paul." I also have my credit card company as a 3rd party to verify this interaction as they were on the telephone as well when Paul was screaming that I am a liar. Again, I could not urge you further to not use Prestige Limousine for your event. You will be disappointed and horrified. read more

This is my first YELP and I signed up for the purpose of telling everyone how fantastic Prestige was. I wanted to rent a limo for my birthday, and Prestige was by far the best deal I could find. They upgraded me to a larger limo without any extra charge AND the tip was included. They came and picked us girls up on time and were very helpful getting us out the door (I was the birthday girl and the organizer but I had already had a few drinks before heading out so I wasn't being very organized). Out driver was super patient with us as we added a trip through a Taco Bell drive thru before reaching our destination. Around midnight two of the girls with me were ready to call it a night. The driver took them back home (a 30 minute drive in one direction) and made it back to pick the rest of the group up at the bars closing time. I will definetly recommend them to anyone I know that is searching for limousine services! Thanks for reading. ~Kim read more

I booked a reservation with Prestige Limousine for a Sonoma wine tour. Driver was on time and very courteous. Limo arrived clean and stocked with drinks for my guest. Prestige's price was very affordable and I was just very impressed all the way around. read more

Prestige Limousine has new ownership with exceptional customer service. I've have no doubt these new owners will be successful and I look forward to using their services in the future. read more

This year I changed from using another local limo company to this one to take me to the ball - and it was awesome, the drives both ways were wonderful, the first driver was so kind and professional and the ride was so smooth i did not even realize we had arrived. The sweetheart on the drive home took me to my front door since i was a little too tipsy to stand and every one I spoke with on the phone was professional courteous and nice! Definitely coming back to Prestige!! read more

I booked a town car from Prestige for a myself and a friend to go to the Train concert in Berkeley as I'm not too familiar with the East Bay. The car arrived on time and was spotless - it looked like it just rolled off the assembly line! We had a white Lincoln town car. Our driver Guy Grace was as nice as could be and made the ride very enjoyable. He was waiting right where he promised to be when the concert let out. I would highly recommend Prestige, the service was superior and the price was reasonable. Ask for Guy as your driver, especially if you're planning a wine tour as he is very knowledgeable about all the wineries and restaurants in the Napa valley! read more

My son's Senior Ball. Called Prestige and Sal was extremely nice, professional, and CALM for such a stressful time (for parents). Gave us all the info and answered all of our questions. No extra sales pitch! No pressure. Assured everything would be perfect! It was. Not only did we get an upgrade in the type of Ilimo, we got the best driver ever - Guy! He arrived early, very professional,and courteous! Limo was clean and impressive. Guy indicated my son and his date would be fine and safe. As parents, this was a comforting feeling. Thanks to Sal, Guy, and Prestige, it was a perfect and memorable night! THANK YOU SAL, BILL, AND PRESTIGE! Mary S. read more

I reserved a limo to take us to Napa as a surprise for my husband's 50th birthday. Our driver John Fazli arrived right on time. The limo was clean, well stocked with bottled water and the champagne was chilled perfectly. John was very courteous and professional and we were very pleased with the service. I would definately use Prestige again and would not hesitate to recommend them to my friends. Thanks John for a great experience! read more

We used prestige limousine for wine testing about two weeks age.The limousine was clean and stocked with water and champagne.Driver was very professional. read more

Would gladly use them again! On time, professional, and gave great suggestions for wineries when we were stuck in where to go! Oh, and when we purchased wine our drawer gladly held them for us up front. The little extra goes a long way! read more

My girlfriend and I booked a wine tour with Prestige Limousine when we were up visiting in San Francisco and all I can say is that it was awesome! The limo was immaculate and in such nice condition that it made our ride extremely comfortable. And to top things off... our driver was so professional and courteous which helped make the entire experience so enjoyable! They took us to the best spots and we had a blast! I will definitely be using them again when I am back in the area and would definitely recommend them to anyone else. A+++ company! Thanks Prestige! read more