Easy check in/return procedure, fair pricing, beautiful rentals that fell very new (ours had under…read more5,000 miles), and it was easy to access from Tampa airport!

Do NOT rent a car from Alamo Rental Car at the Orlando, FL Airport (MCO)! The car we rented is…read moreINFESTED with cockroaches! Roaches are crawling all over the vehicle and have even crawled on me as I am driving. It is GROSS! I have called their Customer Service twice now asking to swap out the vehicle. The person on the phone takes a report and thats all. One person did email me and say to bring it back to the airport but we are in Tampa now so we can't do that. I have repeatedly asked them to switch me out with a car from the Tampa Airport....but I get no response. This is the worst rental car experience I have had in 30+ years of renting vehicles.

I spoke with Santiago in Columbia as my bill was inflated. Be very careful. They will tell you…read moreone thing and charge you another. When trying to rectify things there is NO customer service. This company deserves a 0 star rating but the minimum is 1 so I give it 1star. Buyer beware.

I really need to give this a 6+ star rating! Danielle saved our trip after Orlando Experiece by…read moreJoseph car rental, which we booked through Booking.com, told us they didn't have a vehicle for us although they have already charged our card! Danielle is professional and very pleasant to work with. And her vehicle was reliable and spotless. Thank you again Danielle! By the way, we asked around about Orlando Experiece by Joseph, even the car rental companies at the airport. No one has heard of this company.

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.

Great Customer Service. Luz was great and the owner as well. Very straight forward people and…read morehonest! Thanks for everything.

Worst rental experience I've ever had with Avis…read more I do want to recognize the young lady at the counter, Luz, I believe was her name, who was absolutely amazing and very helpful. Unfortunately, everything else about this experience was extremely disappointing. There were numerous unexpected fees and policies that were not clearly explained at the time of the rental. My original reservation indicated a return time of 5:00 p.m., yet the rental was somehow changed to a noon return. To make matters worse, the return location I was assigned did not have a drop box. Due to accidents and heavy traffic, I was unfortunately delayed in returning the vehicle. I attempted to contact the rental location directly, but it is nearly impossible to reach anyone at the actual location because everything is routed through a call center. This rental was already an unexpected expense that I was forced to incur because of an emergency. After everything that happened, I was then charged an additional $150 for being approximately three hours late. That is absolutely ridiculous and completely unacceptable, especially considering the circumstances and the lack of clear communication regarding the return time and location. I understand that late fees may apply, but an additional $150 for three hours, particularly when my reservation originally reflected a 5:00 p.m. return, is excessive. Unfortunately, this experience has completely changed my opinion of Avis. Despite the excellent customer service I received from Luz, I will not rent from Avis again.

Eddy and his brother are very professional and knowledgeable people and they DO offer a very good…read morecustomer service. The check-in process was very fast, no long lines like in big companies. They offered me a mid-size type of vehicle, instead of my compact-one without any charges which was nice from the beginning. And I really did like that they haven't tried to up sell me their insurance. The deposit was of a 200$, not like other companies, where it can go up to 500$ or 1.000$. I'm pleased and everything was very smooth ! Pick-up is easy. You call the number and they will come for you an pick you up. I think they even have courtesy phones in the airport from where you can reach out to Flex Rent a Car. A little bit of wait time, because they come to pick you up, after you call them, so I would advice calling them right away from that moment as you get off the plane, by the time you'll get to the place, they might be there already.

Scam.... Many expensive add-ons. Your insurance is not good enough. You must take ours for 85 to…read more100 a day plus at least 25 dollars a day for the tool reader. So plan on an extra at least 100 a day tack on before you walk out the door..... Scam....

Terrible place! First off no one answers the phone. Then they called me and said they were…read moreoverbooked and I was in a queue for a rental car. Didn't hear anything for hours and needed my car or to cancel, but if you cancel they said they would charge me. So we drove to the pickup location which is inside the JW Marriott. Get inside and no one is at their desk. And no one at the hotel could help either. Ridiculous company and service! Will never rent from hertz again!

This Hertz Rent a Car is located in the Marriott Orlando Airport, literally just off the airport…read moreproperty off 436 / Semoran. I don't hate rental car companies, but I can say that it's rarely a "enjoyable" experience. Typically long waits, huge upsell attempts and a ton of paperwork. Well, that's not the experience I had at this Hertz! For this particular situation, I had to get a State Farm Insurance approved rental after totaling my SUV. After I called SFI and they set up the rental I received an email saying call Hertz, you'll all set. Doing just as they requested, I called Hertz and the manager actually went over my options to maximize the amount of time I could get my rental for (basically try to use the most reasonable size car you can when you have no idea if / when you'll know about your own car). Paul was really cool and very speedy. Once I arrived Paul had literally pulled my car up to the front of the hotel and had all the paperwork ready to go. He submitted the claim to State Farm and took my credit card for deposit, walked out side to show the car / existing condition and he handed me the keys to say...Have nice day. I was dreading the process before I got there and was I ever pleasantly surprised to go through a relatively painless process. Note, since I picked up the rental and write this review I had to change to a larger vehicle for 2 days. It was NO PROBLEM and they even went so far as to transfer a car for me the same day to another location closer to me and staying open longer so I could get it. This was a legit effort and one that was not unrecognized. Bravo Hertz Marriott Airport Hotel!

I had an outstanding experience with Enterprise! The online check-in was quick and easy, making the…read morewhole rental process smooth from the start. Everyone we interacted with was friendly, professional and genuinely helpful. A special thank you to Justin, who was truly heaven-sent. As we were trying to figure out how we were all going to fit in the vehicle we had reserved, he noticed our situation and, without us even asking, upgraded us to a larger vehicle at no additional charge. His kindness and excellent customer service turned what could have been a stressful moment into a wonderful experience. Fast, easy, and exceptional service from beginning to end. Because of the way we were treated, Enterprise has earned a loyal customer. I will always use Enterprise for my rental needs and highly recommend them to anyone looking for outstanding service!

Have always had great luck with Enterprise, and this rental was no exception! We picked up a…read moreNissan Rogue, in Orlando, took it to the Florida Keys, Everglades National Park, and drove it back to northwest Missouri. Car ran great, and had amazing fuel economy (34.9 MPG for whole trip). We had three of us in the car (we are fairly large people), and the seats were a little snug, but overall pretty nice. The ride quality was great, so smooth it was easy to lose track, and find yourself speeding.

THIS PLACE IS TERRIBILE, slow service, no cars given, requires a physical id when needed nowhere…read moreelse

From the owner: Need a rental car in Orlando, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Orlando Supercenter location today.