Eddy and his brother are very professional and knowledgeable people and they DO offer a very good…read morecustomer service. The check-in process was very fast, no long lines like in big companies. They offered me a mid-size type of vehicle, instead of my compact-one without any charges which was nice from the beginning. And I really did like that they haven't tried to up sell me their insurance. The deposit was of a 200$, not like other companies, where it can go up to 500$ or 1.000$. I'm pleased and everything was very smooth ! Pick-up is easy. You call the number and they will come for you an pick you up. I think they even have courtesy phones in the airport from where you can reach out to Flex Rent a Car. A little bit of wait time, because they come to pick you up, after you call them, so I would advice calling them right away from that moment as you get off the plane, by the time you'll get to the place, they might be there already.

Scam.... Many expensive add-ons. Your insurance is not good enough. You must take ours for 85 to…read more100 a day plus at least 25 dollars a day for the tool reader. So plan on an extra at least 100 a day tack on before you walk out the door..... Scam....

Easy check in/return procedure, fair pricing, beautiful rentals that fell very new (ours had under…read more5,000 miles), and it was easy to access from Tampa airport!

Do NOT rent a car from Alamo Rental Car at the Orlando, FL Airport (MCO)! The car we rented is…read moreINFESTED with cockroaches! Roaches are crawling all over the vehicle and have even crawled on me as I am driving. It is GROSS! I have called their Customer Service twice now asking to swap out the vehicle. The person on the phone takes a report and thats all. One person did email me and say to bring it back to the airport but we are in Tampa now so we can't do that. I have repeatedly asked them to switch me out with a car from the Tampa Airport....but I get no response. This is the worst rental car experience I have had in 30+ years of renting vehicles.

Wow, lots of bad reviews here. So, I can personally share that I did not have a horrible…read moreexperience. I will say they seemed pretty understaffed, so the wait times were longer than ideal when trying to drop off and catch a flight. Took a while to get the car as well since there was a line of people waiting for their vehicles. I actually messed up with our reservation and booked it for 7:30AM instead of 7:30PM and didn't realize it until we landed in Orlando. I called NextCar as soon as we landed and explained my error. I think I spoke to someone at a customer call center. They were very accommodating and courteous as I explained this was completely my brain fart error. When we arrived at NextCar from the airport shuttle they have, I was able to hurry into line, which was helpful with timing since the process did take a little while. The gentleman who helped me at the counter was also very courteous. I once again explained my booking time error and he was very helpful. We ended up with a compact SUV instead of mid-size, but I was honestly grateful for that since my initial reservation was essentially cancelled due to my error. I ended up adding the $12/day toll pass which was kind of a waste, but we needed to drive to Daytona and I was not familiar with the route/toll situation and wanted to be safe. They do place a $500 hold on your card and I can confirm that did fall off after a couple business days from surrendering the vehicle, as promised. You have the option to purchase their insurance or use your own. Thankfully we have Progressive and I already had that app on my phone. I logged in and the gentleman who helped me navigated to the information they needed. This wasn't an issue for me, but the guy at the window next to me was having issues with that part and seemed frustrated. So make sure you have proof of insurance - I think it was specifically the Declarations page. I def recommend double checking their site to make sure you have what you need prior to your travel. I'd say it would be a 3-star experience, but I added a star because of them being so accommodating with my booking error that I was very transparent about. The rental price was extremely competitive compared to all the rest, so I think it's a "you get what you pay for" type of thing. Overall pretty clunky and not sure if I would use them again because my husband is pretty impatient, but if you don't mind longer wait times for a lower cost, then it fits the bill. The person who brought our car out is the only name I got. His name was Harold and he was extremely courteous. Thanks Harold and thanks to the nice gentleman at the counter!

If zero was an option. This location will perpetrate FRAUD on you. They claimed a cigarette sensor…read morewent off in the vehicle. The reading was off the charts, 120,000 micrograms, meaning I had to have smoked 8 cigs in 4 min. Was charged $450 They claimed that I damaged a tire upon return. Tire had 11 shaved scratches on the sidewall that somehow did not produce a flat, yet NO DAMAGE TO RIM. When I picked up the car I was upgraded to this one, it was 10pm, dark and parked tightly between two other vehicles, I was told to check the car for damage and mark it, I checked for scuffs etc but would not have noticed scraps on black tires in unlite parking lot at night. Was charged additional $250 I called the company to complain and get refunded and they shunned me, refused to respond to my credit card company. Now they respond here pretending to want to help resolve the issue. DO NOT RENT FROM NEXTCAR FRAUDSTERS!!!

I spoke with Santiago in Columbia as my bill was inflated. Be very careful. They will tell you…read moreone thing and charge you another. When trying to rectify things there is NO customer service. This company deserves a 0 star rating but the minimum is 1 so I give it 1star. Buyer beware.

I really need to give this a 6+ star rating! Danielle saved our trip after Orlando Experiece by…read moreJoseph car rental, which we booked through Booking.com, told us they didn't have a vehicle for us although they have already charged our card! Danielle is professional and very pleasant to work with. And her vehicle was reliable and spotless. Thank you again Danielle! By the way, we asked around about Orlando Experiece by Joseph, even the car rental companies at the airport. No one has heard of this company.

The service desk was a little bit confusing! We were served through a computer…read more The associate was polite and courteous. Dont forget to bring your own insurance card.

Brief Summary: This is a predatory Orlando business…read moretargeting travelers. Upon arrival they tell travelers they cannot honor their original car rental reservation and must instead make a new reservation at the current day rate, which is hundreds of dollars higher. Details: The car rental agency operates under the following names: MEX rent a car, NEXTCAR, Facility rent a car. Zoom rental car, Stride rent a car. While they use a variety of names, in reality it is all the same business and location. When travelers arrive, the perpetrators will claim that their reservation wasn't processed by the original booking site (Expedia, Travelocity, Priceline, Booking.com, etc) and that they no longer have a vehicle available. They will then tell travelers they must cancel their original reservation and rebook with one of the "other companies" on site at the current daily rate, which is hundreds of dollars higher. Why it Matters: I was on the receiving end of this predatory scam and witnessed them employing the same bait and switch tactic on every other person who arrived to pick up a car. I spoke with other travelers who told me they were coerced into paying 4 to 5 times the cost of their original reservation. These were often people who couldn't afford to do so and were financially vulnerable, but felt like they had no other choice but to comply. The company poses as a reputable agency but in reality they are targeting and deceiving unwitting travelers and extorting them for higher prices when they no longer have an alternative. Impact: Travelers at the location are exhausted, vulnerable, and still being preyed upon every day. These people had small children, elderly parents, and important life events they were trying to get to. It's a scam designed to force people to accept a substantially higher rate under duress. I have never encountered a situation like this in any other city or country I've traveled to. The fact that a business like this is being allowed to continue operating in Orlando is an embarrassment to the entire city, which relies heavily upon tourism. Expedia, Priceline, Booking.com and other booking sites should remove this company's listings immediately and report the operator to the Orange County Consumer Protection Office: Email: fraudhelp@ocfl.net Phone: (407) 836-3111 2450 33rd St., 2nd FL Orlando, 32839-8726 https://www.orangecountyfl.net/NeighborsHousing/ConsumerProtection.aspx

DO NOT rent CARS with OtoQ 1- It took one hour and twenty…read moreminutes for the shuttle to pick me up from the terminal. 2- The original rental was $116.00 per a week. 3- When I got to the rental counter, they tried to charge me $38.00 daily for the unlimited tools pass. 4- They also were pushing me to use their insurance, even though I have full coverage. 5- The total bill became over $800.00 for the rental. I refused to complete the transaction due to these predatory tactics.  6- I am also concerned that Priceline.com is failing to properly vet the credentials of the small rental companies they list on their platform. 7- Also, I'll file a complaint with the Orange County Consumer Protection: email fraudhelp@ocfl.net.

Absolutely horrible experience! They took an hour and a half to send a shuttle to MCO airport…read more Every other car rental shuttle zipped through every 10-15 minutes but not OTO. After waiting for 48 minutes, I called 689-710-4104 and they "forgot" to send a driver. It would be another 25 minutes. We wasted an hour and thirty minutes total. Do yourself a favor-make your car reservation elsewhere,

Horrific service. Their website listed the pickup location as the airport itself. That is not true…read more They promised to pick me up and drop me off at the airport, but they refused to take me back to the airport at the end of my trip, which meant I had to pay extra for a taxi to take me, which meant I really didn't get a "discount" by using this service at all! Honestly I would have had much less of a headache if I had just gone with Enterprise at the airport. Horrible, horrible service.

Called and spoke to a very nice team of people who help us with our rental. Very professional and…read morecustomer service focused. Called and spoke to Alisa store manager gave us discount and was very nice and helpful. Strongly recommend before you get treated rudely by the big rental car companies. Call Discount they answer the phone and want to make you happy. We are very happy !! Thank you

I had an outstanding experience with Enterprise! The online check-in was quick and easy, making the…read morewhole rental process smooth from the start. Everyone we interacted with was friendly, professional and genuinely helpful. A special thank you to Justin, who was truly heaven-sent. As we were trying to figure out how we were all going to fit in the vehicle we had reserved, he noticed our situation and, without us even asking, upgraded us to a larger vehicle at no additional charge. His kindness and excellent customer service turned what could have been a stressful moment into a wonderful experience. Fast, easy, and exceptional service from beginning to end. Because of the way we were treated, Enterprise has earned a loyal customer. I will always use Enterprise for my rental needs and highly recommend them to anyone looking for outstanding service!

Have always had great luck with Enterprise, and this rental was no exception! We picked up a…read moreNissan Rogue, in Orlando, took it to the Florida Keys, Everglades National Park, and drove it back to northwest Missouri. Car ran great, and had amazing fuel economy (34.9 MPG for whole trip). We had three of us in the car (we are fairly large people), and the seats were a little snug, but overall pretty nice. The ride quality was great, so smooth it was easy to lose track, and find yourself speeding.

Reserved a vehicle through Priceline. I was assigned Hertz Rent a car. However, when I arrived at…read moreOrlando Airport, my rental was changed GlobalCar Rental. I was very skeptical at first but when I checked in, they explained everything and put me at eased with any hidden fees or extra charges. We rented the vehicle for 6 days and I was very pleased with the 2025 Toyota vehicle and how good it was with fuel. My flight departed early and the rental office wouldn't be open so I was told to take a video of the vehicle and turn the key into a black box, just outside their office. When I got back home, I was expecting other hidden charges but I was wrong!

We had the same experience as other reviewers here. Charged us for supplemental…read moreInsurance even though we had our own. Told Us we had to pay $20 per day for tolls when we didn't even go through tolls every day. What should have been $180 for the week ended up being over $400. When I challenged the fact that this practice was very deceiving a woman working there threatened to cancel my reservation. Tried to give me a Toyota Corolla and tell me that's a mid size car. Highly recommend taking your business elsewhere.

The desk agent Antonio is awesome and has GREAT customer service. the care was great and we…read moreenjoyed our vacation. The garage return attendant was terrible. When I pulled up, we were greeted with, "You are late and we are charging you a late fee!" It caught me off guard to be greeted in this manner. I explained to the young girl that I picked up the care at 1pm and paid for a full 8 days and that usually means returning the next day by 1pm was still fully paid. I am bringing it back using only 5 hours on the last day. She immediately shot back and said "you stated 6pm on your return time and it is 7:04pm and I am charging you 2 hours late". When I said, "Serious?' She said, "Yeah I am serious, you heard me". I asked for a manager to speak with and she said I could call or go inside. I was on my way to catch a flight and had no time to go to the rental car desk and find a manager. Hopefully, someone sees this and can help with the customer service on the return side of the business. I know some of these young kids are not used to talking to adults, but if you do not know how to speak to customers, do not put these employees in those positions.

Rented a vehicle to drive my son home from college. After turning in the vehicle I realized I had…read moreleft a few items in the hatch of the vehicle and retirned to MCO on the same day to retrieve them. I was told that the car was being cleaned and the items must be in lost and found but the lost amd found person had gone home for the evening with the key. I returned the next day and after waiting an hour I was told the lost and found oerson was out sick. She remained out for the next five days and I cycled through various managers who promised to get back to me. On Tuesday (7 days later) I was told no items had been turned in and that they would open a claim and check the cameras and get back to me within 24 hours. No return call, no update. I called today and they made the mistake of picking up the phone. I identified who I was and explained why I was calling amd was met with "Oh I can't really hear you, I'll call you back." Then the lady hung up and didn't answer again. So not only are we going to take things that are left in the vehicle, they are going to be super unprofessional. Think carefully before you spend your money here.