I use this service because they have good deals and I appreciate a bargain. But I use them knowing it's not going to be a great job, when I need someone in a pinch. When they dust they don't move the items on my shelves, they just dust around them. They also broke one of the hands off my wall clock and I didn't find out about it until after they left. They seem to be hard workers and I tip them well, but I wish they were more thorough. read more

WARNING: Unprofessional, Incomplete, and Disrespectful Service I booked Pretty in Pink Cleaning and had one of the worst service experiences I've ever encountered. Two cleaners arrived for a scheduled 2-hour job. Neither spoke English, and they spent nearly an hour in my bathroom--which wasn't particularly dirty--laughing, chatting, and lingering around my personal items. They refused to move on to other rooms despite my repeated requests. When I asked one of them to begin vacuuming the bedroom, the supervising cleaner became hostile and abruptly left--less than an hour after arriving--without finishing the master bath. Pretty in Pink management ignored multiple follow-up calls and never offered a refund or reschedule. This was not just poor service--it was a complete disregard for professionalism, privacy, and basic customer respect. read more

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Ended up cancelling my recurring cleaning due to 2 unsatisfactory cleanings. The first time I didn't take pictures and no resolution was offered just asked me to take pictures the next time. I did take pics the second time and they did offer to come re-clean for free with a different crew but at that point I was done. Was hard to schedule a time that worked for us as they give you a 4 hour window to start and then narrow it to an hour the day before. Our struggle was finding a good time that we didn't have to leave work early or make special arrangements to be available at home as I wasn't comfortable not being him during the service. Overall staff was friendly enough just difficult to schedule and 2 cleanings I wasn't happy with in only a handful of months. More trouble then beneficial for me. read more

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One of their crews are thieves. Clever thieves. Over a period of 6 months they stole: my wifes diamond earrings, gold coins given to me by Generals from my military service, Coach bottle openers, crate and barrel kitchen spoon sets, Crate N Barrel spice sifters, and more. When i called their management team demanding the return of the earrings, they told me to prove it and to pound sand. I gave these people my trust and over a period of 6 months one of their crews slowly and carefully stole one item from me at a time. Each time they stole something larger and of more value. My only regret is that i was too foolish to notice it until it was too late. I gave their cleaning crew sodas, dessert, lunch, etc. Turned on music for them. Tipped them. My payback was to be robbed. When i reported the thefts, the manager (whose name begins with M) essentially told me that unless i had photographic evidence that they would do nothing to right the wrongs inflicted on me. We aren't wealthy. Other than my wifes wedding ring, those earrings are the only nice piece of jewelry we had. Stolen from my own home. I will tell anyone that will listen that these people's cleaning crews will steal from you. read more

Paid a lot for a multi hour deep clean and the home was not cleaned at all! Worst service! Didn't look like they even did anything from the service that was requested! read more

I have used pretty in Pink for many years. And now I am DONE. the last visit the cleaners did a good job however they unplugged a mini refrigerator in my bedroom closet that stored my medication as well as a charger for my Oura ring. First they said the cleaners told them they didn't unplug anything. Then when I sent them video of them vacuuming my bedroom, which has no carpet infact I have no carpet anywhere in my home I was then offered two free cleanings worth 340. However my medication costs 670 to replace. One is on backorder and I have no idea when I will get it. And in the meantime I have missed a dosage due to their mistake. I wanted them to accept responsibility and do what is right. I asked for the manager to contact me as majority of the communication was via text. No one has called me. Unprofessional and irresponsible. read more

I have had pretty in pink clean out home several times. I found them via Groupon. Scheduling is always easy. They always do a fantastic job. They show up on time and stay until completion. read more

Terrible. I came home to an area of my bathtub's finish scrubbed off - a 3x5 inch area! It is going to cost me over $300 to have the tub refinished. The company didn't even give me a full refund on the cleaning service. What a terrible and untrustworthy business. I'll post a photo of the damage so you can see what badness you're choosing if you try this company. So very awful. read more

Pretty In Pink Cleaning - My tub that was damaged by this company - they didn't pay to fix it, and didn't even give a full refund. Horrid people. - Home Cleaning Near Me

I just moved into my home and bought a groupon for pretty in pink. My home is completely empty and I just had a few things I wanted them to really focus on (one being the bathrooms). I must say they did a so so job. I can still see soap scum in my showers so I'll have to re-clean them myself before using. I bought the membership and now kinda wish I didn't. I wasn't too impressed with their work and they left 30 min early. They didn't offer to clean anything else besides what I had suggested and so they left early. I'll be using them again since I have the membership now but hopefully they do a better job next time. Update: I contacted them about coming back out to hopefully have a better job done. She was very accommodating and sent 2 new people out for an hour. They re cleaned the bathrooms and floors and did a better job. read more

I have have a terrible customer service experience with this company. Sincerely, it has been DESPICABLE. I was supposed to have them come clean the house and clean the carpets on Monday after moving out last weekend. I show up to the house today (Thursday) and the clean job is sub par, and the carpets are actually not cleaned at all. I called and they told me 'the machine was broken, so we couldn't do it' .... but no one called me to reschedule? In 4 days. They charged me full price, by the way. And then I called them FOUR TIMES and have received only text messages back... is that professional? I haven't heard back from them at all. I will make sure to let everyone I know of this experience because I am appalled a business can operate this way. EDITED: After calling multiple times I finally reached Marco who seemed aloof and uninformed about my situation. He said he would dig in and call back. Surprisingly, no call back. When I called again 4 hours later the front desk lady told me Marco was off that day (obviously a lie since I had spoken to him earlier) and they would refund me 50%. Got a 25% refund instead today.... this is by far the worst customer service I've ever had, no one apologized at any point which is probably why I'm so upset. I will make sure I spread the word about this terrible business. read more

This company was doing a decent job cleaning my house but the other day I noticed several very expensive items missing. Apparently one or more of the cleaning people were stealing from me. I would not recommend this company to anyone! read more

This is my second time trying them again. So if your looking for cleaners that charge a fortune and when u get home from a long day at work and you have to go around cleaning things your self because it wasn't done. $380 for 6 hrs 3 showed up while 2 clean and 1 sits in car for hours. I rather pay the lady I had 1x pay her double to know I don't have to reclean everything. I showed the girl what the Clorox wipes looked like from behind toilet then threw them away. then hours later I finally get a call back and she wanted pictures. I told her I threw them away. So no more read more

I would honestly give them no stars, but that's not an option. I called to schedule, and they said they had no Friday appointments available for over 2 months. They give you an 8am-4pm window, and they don't have enough people to work, so good luck actually getting anyone to show up. Don't waste your time. This company is terrible. read more

The maids told us that the bathroom tub was stained and could not be cleaned. We got in touch with another maid who cleaned it without a problem. The maids with Pretty In Pink failed to load the dishwasher correctly. It was a complete mess. Think about taking all of your cups, bowls, pans, saucers in a box and then dumping them down the stairs. I'm sure they did that and then placed them exactly like how they landed into the dishwasher. Don't go with this company if you can afford a maid service with a better reputation. They also don't return calls. I'll give them their silver lining. The first group of maids we used did an amazing job. Our maids were very nice and efficient and then the company ended up switching them to a new group of maids (^ every con I wrote). read more

Fourth time we have used this company. Fourth time we had a fabulous experience. Each time, it has been a different two woman "crew," and each time the service was excellent. We shall obviously continue with this service multiple times each year. read more

I don't remember anything but bad after bad experience with this company. Unfortunately had to use up the groupon vouchers already purchased. First of all it seems they like to mess up and make scheduling as inconvenient as possible. Very unreliable and untrustworthy. They scratched and damaged my vanity mirror and only offered to clean oven and fridge to compensate for it. Their cleaning is poor to mediocre. Also beware that they are sending out promo emails to past and present customers where the booking website says you get 3 bonus cleanings when you book 5. It's a scam. The 5 cleanings come with only 2 bonus cleanings. When I confronted them about the inconsistency they replied but did not acknowledge with a resolution. Therefore this is deliberate fraud. They still continue with the misleading package info on the booking website from the time they sent that email in November, through the time I pointed it out to them, and through now it is almost 2019! Definitely should be avoided for both ineptitude and lack of integrity, and reported to BBB. Buyer beware. read more

I've had service with Pretty in Pink off and on for the last 4 years. The first couple of years the cleaners were consistently assigned and did a great job. This last year though, the quality of the workers and the quality of their work has gone way downhill. I understand it's tough to find steady employees, but management refuses to fix the problems despite multiple attempts to work with them. The latest cleaners did a poor job and left early, I messaged the office to request someone come back to finish - the office advised they didn't have anyone and instead of offering a partial refund, instead they were raising the rates going forward! I just can't recommend this company anymore, there have got to be better quality and more affordable options out there. read more

They not only didn't do the job the first time when you make them come back they won't do the job right the second time. I actually walked around with them and cleaned with them thinking that would motivate them to do the job. Halfway through the job the second time they told me they were done and they were not coming back again. They left the light domes uncleaned, dirt in the frig, bathroom cabinets dirty, urine spots on the floor by the toilet. I could go on and on what was left dirty. After cleaning the blinds I went behind them cleaning as they cleaned. I took a mop pad to the floors when they left and it was filthy and full of dog hair. They never touched the floors. Now I'm calling a REAL cleaning company. BEWARE!!!!!!!!! read more

My service was scheduled and I received a message the night before with a 1 hour window. After being an hour late, I called the service and was informed they were short staffed and no one was coming. I can appreciate being short staffed but don't appreciate that I had to track them down. This is common courtesy when someone is waiting at home. They suck. I wouldn't recommend them. read more

We just moved into a new house and the previous tenants did not clean AT ALL. It was seriously disgusting. Worst of all was the built in grill outside covered in grime and caked with dog fur. When Pretty in Pink came, I felt bad explaining what I wanted cleaned but they took it in stride and did an AMAZING job!! I wish I took before and after photos. The house was sparkling and the grill looks brand new. They were also sweet to our dogs every time they passed their kennel. On top of all of that, their cost was extremely reasonable. They did an excellent job and 10/10 would recommend. read more

One star because 0 is not an option. Pretty In Pink is horrible. Please don't use them unless you are interested in throwing your money away. I paid for move in cleaning that included cleaning all cabinets and drawers and the pictures depict their work - or lack of work. My house is a mess and I will need to pay another, more reputable company to come in and clean the mess Pretty In Pink left. DO NOT USE THIS HORRIBLE COMPANY read more

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Not good is an understatement...despite taking a bit to book when we finally did get it schedules ( a window of 4 hours despite whether you are on a regular service or not), the 2 cleaners arrived with minimal supplies. Strike 2..not wanting them to feel micro managed I left for the duration of the service only to come back home to a house needing further cleaning. I knew the 2 hour trial was a tall order as the cleaners in all fairness couldn't do the entire house. Therefore, I gave specific orders of priority. 3 areas completely manageable for 2 ppl. Sadly, I had to re clean the floors from dust balls, and noticed hairs still in our sink. It was such a poor job I had to notify the company to allow them to understand some areas of improvement. However, management never called me back , clearly no priority to them. Hopefully this doesn't happen to the next client. And hopefully this message is heard by management for improvement purposes. read more

Pretty In Pink Cleaning - The swifter pad right after the cleaning - Home Cleaning Near Me

The Pretty in Pink staff arrived early, asked me if there were any special areas of concerns or special cleaning needs to be done, then they got right to work. They did a great job and I will have them back. read more

This company is difficult to communicate with, their phone lines go directly to VM good luck getting them to talk live. I purchased a Groupon, for 2, 2 hour cleanings. They were, finished in an hour and a half. The quality was poor and after the first visit I realize they used old dirty rags and mops from previous clients and their cleaners do not speak English, so communicating your needs/preferences is very difficult. On the second cleaning, I had them use my cleaning towels and products, because their products are generic and I don't trust them in my home or on delicate surfaces. read more

HORRIBLE!! DO NOT USE!! I scheduled a cleaning with PIP a week in advance, they confirmed availability the night before so I worked from home on the day of the cleaning to be available for the team when they arrived. After they did not show up an hour after the schedule arrival, I called, texted and emailed PIP. No response. They then emailed me 1.5hrs later and said they "tried to contact me earlier and the cleaning appointment had to be cancelled." This is NOT true, no one ever tried to contact me to give me a heads up that the appt would be cancelled. I was then left on the hook to clean my entire place hours before an event I was hosting. To add insult to injury, PIP called me 3 days later to try to bill me $150 for the cleaning service that was never provided!! This company is horrible. Terrible professionalism, no customer service. I would NOT recommend using this service. read more

I have been using this company for almost a year. I schedule cleanings once a month since having two children under two. Some crews that show up do a great job. But the experience I had today was unreal. Two ladies come and I noticed that they have children in the car. I invite them to bring in what I thought was maybe two or three kids. No, they have six total children plus a baby that they planned on leaving in the car during the cleaning appointment! The kids came and sat down for maybe five minutes and then started taking out my children's toys and throwing things and refusing to sit so I asked the ladies to leave and explained I would cancel this appointment and reschedule for another day. On top of this, they even asked me if I had a vacuum they could use! Anyway, They refused to leave and said that since they had drove so far, that they would just leave the kids in the car and continue cleaning. I said no please don't leave them in the car I would just feel more comfortable if you rescheduled. They could not really understand me much. I got on the phone with the manager and they could not reschedule me until next week. When the house cleaners left, they left trash bags on the floor, some cleaning products in my bathroom, and some personal clothing. Because of this major inconvenience they offered me one free cleaning.. I accepted, but after this I will certainly not be using pretty in pink cleaning anymore. read more

I gave them 2 stars because the business outline is stellar and the pricing is reasonable. The services and employee's are a different story. I purchased a Groupon for 2 - 2 hours cleaning sessions plus a 1 year membership for $149. Once you're a member, a 2 hour cleaning service would cost you $95. When I called to schedule, it was recommended that I have a "deep cleaning" prior to utilizing regular service. I purchased the deep cleaning per their recommendation for $260. A regular cleaning session is 2 hours of cleaning with 2 maids regardless of size. A deep cleaning session for my square footage (2600) was 5 hours with 2 maids. According to their website and phone call a "regular cleaning" consists of: - dusting windows sills, ledges, frames, knickknacks, furniture, lamps, woodwork & shelves. - remove cobwebs - vacuum carpets - mop floors - empty all trash - clean mirrors - clean & sanitize toilets - polish chrome - clean, scrub and sanitize showers/tubs - clean, scrub and sanitize vanities, sinks & backsplash - clean appliances, counters, cabinets, table and chairs - clean range top - clean inside and outside of microwave According to their website and phone call a "deep cleaning" consists of all the above plus: - baseboards - ceiling fans - inside & outside of all windows - cleaning inside & outside of all appliances - blinds Initial 5 hour "deep cleaning": They did a good job on the basics however some baseboards and blinds were missed or not cleaned properly. Anything that held items (bathroom counter, table, etc) had the items strung about instead of being put back where they were. Tile floor still had debris and dog hair in places. Inside of oven was still dirty. So I decided to watch the videos from my cameras and see what they did. 1st off they were only there for 3 hours! Not the 5 hours I paid for! 2nd they half assed the job. I watched her vacuum the tile floor instead of sweeping which explains the debris. I watched them run a mop along the baseboards which explains why they still looked dirty. 3rd they broke a ceramic candle holder and put it back on the shelf, back together the best they could and said nothing! Lastly, they helped themselves to the items in my fridge!!! Seriously wtf?!?!?! I contacted them after watching the video and the woman was passive aggressive and offered no compensation. I asked for a different crew for the other prepurchase cleanings and advise I wouldn't consider using them after that. My 1st 2 hour cleaning was yesterday and it was well below standard. They were there for an hour and 10 minutes. They skipped the entire downstairs bathroom. Floors were the same and the house didn't smell clean. I have one more prepaid and never again!!!!! read more

Pretty in Pink hires thieves and does not hold their employees accountable! On 4/23/19 Pretty in Pink provided cleaning services for my mostly vacant home. We are moving and almost all items had been removed from the home with the exception of several articles of high end business clothes that were in two closets upstairs and a wool rug in our master closet.I purposely did not have the movers move them because I wanted to move them myself since they require dry cleaning and need to be treated carefully. All of these items were missing from my home when I returned to the house in the afternoon after the cleaning. We had items for donation on the driveway and curb all of which had been taken as well. When I contacted PIP they said they said the cleaners admitted to taking the items we had placed for donation but denied taking anything from inside, as if they are going to admit to stealing. The company stated there is nothing they can do because the cleaners said they didn't take anything and I have no proof so I am out thousands of dollars. Do not trust the employees this company lets enter your home! read more

DO NOT USE! I have used them sporadically for special event cleaning over the last five years because they were inexpensive for non routine cleaning. There are a couple crews that were very good which is why I kept using them, but they were always hit and miss. However the reason I am writing this review now is not only have the last three times been HORRIBLE but this time out of laziness they threw away so much of our stuff that was clearly not trash including some of my young children's keepsakes that were on the floor and counters. I would understand if these folks hadn't frequented my toddler messy house but minimally they could have kept a bag of questionable items. I saw something that was a present from my daughters birthday and luckily asked them to set the trash bags aside for me to go through. Not worth the money or the risk. Even the basic cleaning has gone down hill. read more

Hard on our furniture and blinds. Was on time and consistent. Normal items were broken by the crew which is to be expected. Damaged our floring. Owner brought over his father in law who acknowledged the damage and what it would take to repair it. Owner assembled a motley crue from Home Depot to assess the floor with his father in law. Home Depot crew was "asked" to leave my home as their behavior was unacceptable. All tile and no art? Might be for you. Wood floors and anything on your counter tops/end tables? Caution. Oh and the damaged floors? Still damaged. read more

These ladies did such a good job. They swept under furniture & cleaned baseboards.. The entire house looks and smells fabulous! The icing on the cake.. they found a ring that I had lost. I just love honesty & integrity. Thank you Pretty in Pink. read more

I have absolutely no idea what the bad reviews are doing here. I guess everyone has different experiences, but I've been using Pretty in Pink for almost 2 years now and have always been impressed with their service. The 1st time I used Pretty in Pink, I purchased a Groupon. I thought they were professional and my house came out spotless. Much better than any other house cleaning service I'd used in the past. I've used their services ever since and each time it's the same experience: their crew is on time (sometimes early), they work hard from the second they walk in the door, they leave nothing uncleaned- from appliances to blinds to carpet to bathrooms, and the service is affordable. It's easy to reach the company to schedule service, and I'm a very happy customer. I would absolutely recommend Pretty in Pink Cleaning & I have. read more

Email sent the night before as promise with the one hour arrival time. After the hour past I tried to phone, however it was constantly busy. Email stated to text I did and around 20 minutes later I received a call. There had been a mix up on my address between street and place so Patricia and Lupe couldn't find me. This was the downgrade from an A to B. I will be using their services again and the above should not occur as now the address is correct in their files The ladies cleaned my 3400 sq foot house in 2 hours and was able to meet all my requirements and exceeded my expectations. I asked them to make the house presentable by dusting, vacuming and mop the tile and deep cleaning like base boards, etc. could be handled the next time and that I did not expect them to finish all the rooms. To my surprise they cleaned windows, mirrors and the 3 bathrooms were spotless. and cleaned all of the rooms. They also have a discount program. read more

Great cleaning ladies. They came in, did a walk through to see where to start, and then just started cleaning. When they were leaving, they didn't make a big toodo, just quietly closed the door. i had to rush after them to give them a tip. the house turned out very clean...i was surprised! i've never used a housecleaner before because i am so painfully neurotic about how well I clean my house. it was refreshing to be able to do other things rather than clean! the coupon we bought consisted of 2 hours. this included our 2 bathrooms, the kitchen, 3 bedrooms, and 1 office. they vacuumed, dusted, moped, and scrubbed the bathrooms till they were shiny!!!! PIP lost the star not because of the cleaning ladies, but because of the time window the company gives for arrival. so the arrival window was 10am-2pm. the ladies didn't arrive until 2pm and spent 2 hours cleaning. so for 6 hours, someone had to be at the house. 6 hours! that is kind of ridiculous considering the loss of pay from not working to be home for 6 hours. granted they give you a text about your arrival window, but that comes way too late, and what workplace gives you the option to just run home and wait for your housecleaner at the last minute? not mine. in closing, although the house is clean and i would use a housekeeper again, sadly not from PIP. i can't afford the time off! read more

Purchased a Groupon for two person, two hour cleaning service. I was a bit concerned as I didn't receive any of the scheduling texts as mentioned when I scheduled online (nice plus). The day of the cleaning, their office called to advise that they anticipated not completing everything, so to prioritize what I wanted done. They then promised to call with what hadn't been completed, yet didn't. As I was out of town, my friend popped over later that day and called me concerned: it appeared that not much had been cleaned. I called the office and left a message the following morning, which was returned later in the day. This time I was speaking to the normal scheduler/office manager. She called the crew to sort out the confusion and explained how she's been out of the office the previous few days. She immediately scheduled a different crew to make sure the work was done properly. She followed up with me every step of the way from our phone call to my satisfaction. While it was a bit rough out of the gate, they took the time to really make it right for me. read more

3/29/16, Questionable Ethics: I hired two maids to clean for 3 hours, the actual cleaning service was good. Why I have to rate so low is that my roommate had $500 in cash to pay her share of the rent in an envelope in her bedroom. 4/1/16 time to pay rent the $ was no longer in the envelope, and cannot be found in the house. I can not point my finger at exactly what happened to the $, but I can say that we had $500 in our house before the cleaning service, and on 4/1 we did have that $500. I can not recommend this service to anyone. read more

I have been using Pretty and Pink for awhile now and have been very happy with the service. The teams come on time, they are trust worthy, courteous, polite, and proceed to task immedieatly with good job performance. Although Yadira's crew rate well in most all of the above areas better specific details could have be made to several fixtures in master bathroom and living room. read more

I began my association with Pretty in Pink through Groupon--I bought 3 cleaning sessions, which I thought would be a great audition for the company. I was right, and they passed with flying colors. I had them do deep cleaning the first two sessions. Over the past year I took care of an injured relative, and I had gotten behind on cleaning. I'd only had time to take care of the middle, and places like the showers, shutters, top of the kitchen cabinets needed LOTS of attention. The team from Pretty in Pink made everything sparkle and shine. They were thorough and efficient. On the third session, I wanted to see how they would do with a typical cleaning. I had some specific instructions for care for certain items in my home. They listened carefully and did just as I asked. Once again, my home was sparkling. I plan to use them on a regular basis now, and I'm looking forward to extra care my home will receive. One last note--I worked with two different teams. Both teams had at least one fluent English speaker on the team. I had zero communication issues! read more

I bought a groupon the looked at the reviews and became worried...., I called to make an appointment and the lady on the phone was helpful and thorough. The two ladies arrived on time and did a great job on my condo. Im very pleased with the service read more

Appointment was scheduled - I received a missed call in the morning but no voicemail. I called and text later in the morning to verify all was well but no response. I waited 1.5 hours into the appointment time. Finally get a call back - apparently they canceled the appointment and didn't bother to leave a voicemail. read more