I have been a loyal European Wax Center (EWC) client since 2018, consistently receiving services at…read morevarious locations throughout Los Angeles and New York with zero issues--until I had the absolute misfortune of visiting the European Wax Center at The Strand on Huebner in San Antonio, Texas. This was a routine appointment--my usual services with the addition of a simple eyebrow cleanup. What I walked away with was not only physical damage but an experience so shockingly unprofessional that it has permanently soured my trust in this brand. The so-called "wax specialist" managed to get wax stuck in my hair and proceeded to over-wax one of my eyebrows to the point of it being practically bald. This was the complete opposite of what I clearly requested: a basic, minimal clean-up to maintain my natural shape. The difference between my two brows is glaring--something no competent technician should ever allow to happen. When I expressed my horror and asked to speak to the manager, Victoria Willis, a multi-unit manager, I was flat-out refused. Let me repeat that: A manager refused to speak to a customer who had just received visible, damaging, and unacceptable service at the hands of her staff. I've worked in the corporate world both as an employee and a customer, and never in my life have I witnessed such blatant disregard for customer care or accountability. In what world does a manager hide from a legitimate complaint involving botched services and physical injury? The sheer lack of professionalism, empathy, and basic human decency is appalling. To make matters worse, I had redness, irritation, and inflammation along my brow line and scalp from the wax--documented in the photos attached. No one in leadership offered an apology, or any form of resolution. I was only offered hair growth product AFTER I burst out in tears over this horrific experience and my close to bald brow. In the end, I was dismissed like my experience didn't matter. This location is an embarrassment to the EWC brand. If Victoria Willis is the standard for leadership, it reflects a toxic culture of negligence and cowardice. To the corporate office: Do better. And to other customers--go elsewhere unless you want your appearance and dignity left in shambles.

I've been coming to this location for at least a year but my last visit was not so great. I've been…read more(Brazilian) waxing since 2009 and never been burned. This last visit I was and I didn't even realize it was happening during appointment. I felt some warmed but nothing that made me need to alert and stop. I believe she just went over the area too many times.

Walked in to this place looking g for a new eyebrow person. They didn't disappoint! Walk ins…read morewelcome so that's always nice. For just $13 you too can have eyebrows as nice as mines lol. Friendly quick and professional. Loved it and I will be coming back and recommend this place to friends and family. Located right next to heb on Babcock.

I get my eyebrows threaded here and they always do a great job cleaning them up. Super quick and…read moreeasy to go in and out. Environment is relaxed

I always get the best service. Monica is great and leaves me smooth as a babys bottom! Love the…read moreinside vibes because the music is always on point.

Aurelia was great! First time visiting this business and getting waxed by Aurelia. The facility was…read moreclean and sanitized, as well as Aurelia's workspace. Everyone there is SO friendly, the vibes were phenomenal. Aurelia's attention to detail when it came to plucking strays was also a 10/10. Can't wait for my next visit!

Waxing can be scary, but the staff is so helpful and reassuring, and booking was very easy. I had…read morethe best waxing experience with Roxanne. She is so sweet, and she truly makes the experience as painless as possible. Her technique is incredible, and you can tell she's an expert. She's also very efficient, and I will always request her! The results were totally worth it, I'll always come back here.

Been here a few times to clean up my eyebrows and nostrils and I'm a fan of their services! Not…read moreonly are their services well priced; however, it truly is seamless to get the waxing done. They use a special wax and make sure to take their time. You should allocate time to be here and possibly head elsewhere if you're on a time crunch. WTC takes pride in their work and they want to make sure you leave without the hair you came in with. I don't like my eyebrows to be shaped like crazy so it's nice they can have them looking natural without Chewbacca lying on a hammock between my eyebrows... My favorite part is their honesty and that includes when you're not due for another service. I recently came in asking if I needed to get my eyebrows done and instead they suggested I just do a "maintenance" service to hold me until my next full eyebrow wax. They use a calming oil afterwards to help with the redness which I greatly appreciate. Most importantly is the waxing doesn't hurt; rather it's like a quick flinch. If you have any allergies you should get your nostrils done! It truly makes a difference and you won't have to worry about them going all the way up your nose. It's just around the nostril flares. PS- They have a yelp checkin offer for your chance to win a free service!

I liked the way they did my eyebrows and she was so gentle headed & quick. If i'm ever in s.a this…read morewill be my go too

I've been coming to this location since I was 15, I'm now 25! Their quality and service has only…read moregotten better over the years. They are so quick with my eyebrow threading and seriously STILL have the best prices around. Will keep coming even when i'm walking with a cane!

I had my first hydrafacial with Nuvanti. The staff was really welcoming and friendly. I felt…read morecomfortable through the entire procedure. They were very informative during the producer explaining the full purpose of each step. They also recommend me some products to keep my skin glowing all year round. I'm definitely going to be a returning patient !

The stuff over there is so nice anf friendly. And you can see a huge improvement on my face…read more Before - After 3 treatments with a YAG laser and 1 Microneedling treatment.

Dr. Gutierrez and her staff is amazing. I have been going for over 5 years and have a great…read moreexperience every time. The staff is friendly and they are always on time.

Great medical care here from NP Melissa Hernandez and staff. I'm getting older and have been going…read moreto this office to understand my health and issues. She is understanding, caring, easy to talk to and looks into and explains all my concerns to me. I am even recommending her to my husband.

I would highly recommend The Wax Babe. Ashley is super professional, every time I make a visit she…read moremakes me feel comfortable. My experience is always positive. You'll definitely leave satisfied with your end result!

this is the only place you should go if u need to wax anything. ashley is professional, friendly,…read moreand super experienced. i highly recommend her for first-timers getting a brazilian wax.