Dishonest Pricing & Unprofessional Service…read more I recently had a very disappointing experience with this shop. I called ahead for a quote to program and relearn the transmission control module (TCM) on my 2010 GM vehicle. Josh quoted me $250 over the phone, and that was the reason I chose this shop instead of the dealership. I dropped my car off after hours, left a detailed note, and even provided extra transmission fluid and coolant just in case. The next day, I didn't get a call with any updates, so I called around 4:40 PM--they hadn't even checked the car in yet. They finally finished the following day and called me to pick it up. When I arrived, the bill was $389, not the $250 I was quoted. When I questioned the price, I was told the extra charges were for topping off half a quart of transmission fluid (which I provided) and test-driving the vehicle. At no point was I called or asked to approve additional charges. Josh even confirmed in front of the manager/owner that he quoted me $250, but the manager refused to honor the quote and was extremely rude and combative about it. After arguing, he reduced the bill to $317.50, which still felt dishonest. To make matters worse, the vehicle still doesn't shift properly, which makes me question the quality of the work done. This entire experience felt unprofessional and unethical. If you want transparency, communication, and accountability, I strongly recommend going elsewhere--even if it costs a little more.

After much deliberation and calling around to various shops in the area, I took my Jeep here to…read morehave my differential gears changed out. Their quote was the best one I got and worth the hour or so drive down to Fredericksburg. I provided my own parts, and even then other shops were happy to quote me almost double what Trans Tech did, and one shop even flat out said they would not use my parts (brand new). They got the work done in 2.5 days. I dropped the Jeep off on Sunday and had it back on Thursday (although it was done on Wednesday). Long story short, these guys are honest and know what they're doing. Their labor estimates are very reasonable. If I have any differential or transmission-related work that needs to be done in the future (outside of fluid/oil changes that I can do myself) I will be back.

I have taken my jeep grand Cherokee to Alex & his technician for about a year now for all my car…read moreneeds. They are quick & efficient to diagnosing what my car is having trouble with & always repair it within a few days from being seen. It's very valuable to find an honest and reliable mechanics. Alex & his team definitely are. From the moment I arrived they are welcoming, explained how to properly take care of car, and offer very reasonable prices. You can tell they genuinely want to help their customers. Highly recommend!

Affordable prices and they offer financing they were also very fast to repair my car…read more Alex is has great customer service skills. He was polite and easy to talk to

My car was turning heads with its screeching noises and we weren't familiar with mechanics in this…read morearea.. My brother told me we could trust Walter so took our car here. Will be our new go-to.

United Mechanics…read more When it comes to the people, they're generally friendly. Currently, there are two mechanics who are fluent in English. However, there's some uncertainty about how long they'll stick around, given the owner's stance towards differing opinions. The shop has seen a fair bit of turnover in staff since it started. I was the seventh Service Advisor, and from what I've gathered, about twenty mechanics have come and gone. Unfortunately, the owner isn't particularly skilled at building professional relationships, mechanics, business, and doesn't seem to have much confidence in the American staff. There have been instances of dismissals, like one involving a mechanic who needed to attend to a family matter. Additionally, mechanics have been let go for minor slip-ups, like an oil cap incident, even when they promptly fixed the issue. On the flip side, some mechanics who've caused significant damage to customer vehicles have been kept on because they're more budget-friendly and speak the right language. It's important to note that everyone at United Mechanics seems to be good-hearted. However, when things don't align with the owner's thoughts, personnel changes tend to happen. The owner believes he provides top-notch service and charges $163.89 in labor while providing barely adequate service to all customers. There have been instances where staff have inadvertently caused damage to vehicles. In these cases, Service Advisors are instructed to manage customer expectations by attributing delays to unforeseen circumstances. It's worth noting that there's only one mechanic with advanced diagnostic skills, and he often gets pulled away from his work to fix the mistakes of another mechanic he struggles to communicate with. In addition to these personnel matters, there's a noteworthy issue with the equipment in the shop. There's a noticeable lack of specialized machinery, like transmission flush units, which affects their ability to carry out thorough transmission maintenance. This could potentially impact the overall quality of service. Moreover, there's a crucial shortage in a proper lift system designed for accurate wheel alignments. This shortage not only hampers the shop's ability to carry out precise alignment procedures, but it also raises concerns about the effectiveness of their services in ensuring optimal vehicle performance. Lastly, they're using subpar yellow hard plastic air lines. While they're cost-effective, they carry the risk of accidentally scratching and damaging customer vehicles during service. This falls short of the level of care and attention to detail expected in a professional automotive shop. These equipment limitations, combined with the personnel challenges, highlight potential difficulties in maintaining the highest standards of service quality and precision at United Mechanics. Addressing these issues is crucial for the long-term success and reputation of the establishment. The owner wonders why his business is slow yet consistently does not take the advice he asks for from his staff. I wish him the best of luck in building his business and hopefully he understands how to treat people and do quality work for his customers. However I would not bring my vehicles to this location for work. I tried to battle the inadequate service from the inside. And I provided the best customer service that I could in my short time at this establishment. If you need anything as far as transmission work goes I would use Superior Transmissions, Trans Tech, or Advance Transmissions.

Charged me for an alternator they knew was under warranty. Then told me for my type of car it…read moreneeded this expensive alternator. Highway robbery and out and out bad people

The last one on the sheet from CarMax. No wait and very upfront and responsive. Newer cars have a…read morewhole new skill set. I'm pleased with the service and results. Some hiccups but nothing that could not be resolved in a timely manner. CarMax extended warranty and Enterprise on the other hand...

Had what I thought was a problem with my rear disk break. Took it in and was in and out in about 1…read morehour. Fantastic shop. My new go to.

Got a coupon off of Groupon for an oil change. Guys took us in right away. Launge area for…read morecustomers, clean restroom, TV, xbox in case you come with kids, wifi, AC in hang out area, coffee, Great customer service. I love the old cars they are working on in the garage. Free 25 point visual inspection. Very please with the work. Very friendly, customer service oriented. if I am in the area again I will definitely swing by

This guy is so intelligent and honest. It is so hard to find good people like him around. Can't say…read moreenough excellent words to describe his professionalism and truthfulness - saved us thousands $$$$ and only fixed what needed to be repaired.

They gave me a price on a new transmission installed it and the price was cheaper than what was…read morequoted. Very good service.

So sad to hear that Pulliam's is closing down Sept 30, 2019. This was our go-to shop while my…read moredaughter is at UMW. Honest, efficient, need I say more? Will be difficult to find a replacement.

I was serviced honestly and I didn't have to return as other auto repair shops tasked me with!…read more Kenny is a thorough mechanic! The new owner is well connected in the automotive industry. Big thanks to Joey .....and the other employee who offered me a ride! It was COLD outside.

He came out to diagnose my truck because my transmission wouldn't shift into second and even though…read moreno codes came up or anything on the machine he still went into his truck and grabbed a book and looked more into my truck and found the exact problem and sent it to me so I could fix it myself, which was my plan to begin with. He told me I could call or text him with any questions and it wouldn't be a bother at all and he even gave me some tips and advice. I'm not even sure if he was gonna ask me for my money at first because he never mentioned it once he couldn't find the issue I just offered to pay for his time, was a very nice guy very straight to the point. Worth the money and the time, without his diagnosis and help I would've spent hundreds of dollars trying to fix my transmission myself I was already a couple hundred deep and if I would've just got his help I could've saved almost all that money. Instead of wasting your money and time just call or message DTDiesel trust me.

He scheduled with me four different days and never showed up to any of these appointments. He is…read morefull of excuses, don't believe anything he says and look elsewhere for an honest mechanic!!