Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

This review is all about the SPA!!!…read more Can a husky, bald, 56 y/o man get a massage?? HELL YEAH!!! Wife and I did a couples massage (a first) since we were looking for couples opportunities. And this didn't disappoint. It was very relaxing and both wife and I felt very comfortable. I did apologize for my feet (I have gravel grippers) but they trooped on. The therapists were engaging as to what we'd like (I asked to kneaded like a bad pillow, and wife was less needy). But they adjusted accordingly and we were very appreciative It can be pricey (we had a resort discount though), but this is well worth the cost. It's okay to be a dude and get massaged with eucalyptus-coconut oils. I will not judge you.

This was a nice stay in sevierville away from the crowd of gatlinburg…read more First check in was super quick and there were no issues. As we were walking through the halls we were greeted friendly by stay so this hotel definitely has hospitality down from our experience. The rooms were large and clean and beds were super comfy. There's no confusing light switches they some hotels tend to have. I didn't ever find a safe in the room but you have drawers to store clothes in the living room and an armoire to hang things if you so choose. The hotel breakfast was great they had oatmeal, 3 cereal choices including fruit Loops, okios yogurt, muffins, eggs, biscuits, sausage, pancakes and more. Overall a solid breakfast station and it was clean. We enjoyed our stay very well and the view from this location gives a nice view overlooking the gatlinburg mountains.

We were only here for one night, but they had the most friendly and helpful staff. The room was…read moreclean, and breakfast the next morning was good. I don't know if I will be in that area again, but I would definitely stay there again.

Was not happy with the courtyard Marriott. Temp in room was hard to maintain as thermostat was…read moredisabled and only control on the ptac itself. They love to do the laundry at all hours of the night. Stay far from room 204 unless you want to hear the main laundry room during you whole stay. House keeping loves ro never refill all your towels one night it will be 2 another night 3 out of 6 night we got lucky with 4 only after we leave a huge note to leave 4 towels....

In my personal opinion this continues to be an amazing hotel. Very clean and modern rooms, good…read morelocation and friendly staff. The fire pits, lazy river and hot tubs are very relaxing.

This is a clean, well-run hotel close to the Island and many other Pigeon Forge attractions…read more We tried to check in early, but there were not rooms available. I was offered a different room, but then the head housekeeper said my room would be available in 10 minutes. Yay for communication! We had a king room. There was a light-blocking curtain that pulled between the sitting area and the bed so that there was nominal privacy if someone was sleeping on the sofa bed, but as there was only one TV and no actual door dividing the sleeping areas, you couldn't really watch TV after the kids go to bed without disturbing them. The room had a microwave, dishwasher, mid-sized refrigerator, and kitchen sink. It was convenient to be able to keep drinks in the fridge or have the option to reheat leftovers. The bathroom was recently renovated, but the water pressure in the shower was unusually poor. One of the nicest features of the hotel is the outdoor pool that has a decent slide and also some water features for the kids. As the hotel is on a hill, adults can appreciate the views of the surrounding mountains while watching over their splashing kids. There's also an indoor poor, but it's a standard pool, no cool features. There's a free breakfast included with the room. It's pretty basic, usually DIY waffles, toast, cereal, yogurt and a single egg and meat offering. The orange juice was awful. Only apples for fruit. However, it was convenient and free, so I can't complain too much. My only gripe is that housekeeping isn't daily/automatic. They'll clean your room if you have a longer stay, or if you call and ask them to come and clean. I guess the days of daily maid service are done for this class of hotel. We were there only 2 nights, so I suppose it wasn't a huge deal, but I might look to a fancier hotel in the future because I really do like having my bed made up and towels tidied when I'm on vacation.

Electronic let card would not work at all during stay…read more Breakfast is average. Pools are good. Stayed Sunday - Saturday, housekeepers only came one time. Had to ask for towels every other day which was challenging bc the staff acted as if they didn't speak English. Took the trash to lobby as the can in room was small and no housekeepers and for it. The beds are 4/10. Room was cleaned about 0/10. Stains on items. Dust. Hair. Won't stay here again when there are so many options.

Initially started out great ! They became too big with many clients and cussed some lax in quality…read morecontrol

If you are self-managing your short term rental cabin in the Smokies your cleaning / handyman crew…read moreis the most important hire you will make. I'm a new cabin owner in the Smokies. I can't say enough good things about Mandy and Billy Gerken and their cleaning / handyman company. Without a dedicated, professional, high quality team like these guys I don't think it would be possible to remotely manage my cabin as successfully as I have. In less than 90 days of operation I have achieved Airbnb's "Superhost" status, and earned 16 nearly all 5-star reviews from guests. Many of my guests have remarked how clean and organized my cabin is. "Extremely clean" "Very clean, cabin feel" "We appreciate how clean the cabin was" "The cabin was extremely clean and organized" And for the Yelp Mafia who hid my last review for being fake, I invite you to go to my Airbnb listing to see these glowing reviews airbnb . com /h/libertyhaven What my guests' don't know is how much work Mandy and Billy and their team did to get my new cabin rent ready. Not only did they drive all over Sevier County to different Home Depot's and Lowe's and Walmarts picking up and shopping for stuff the cabin needed, much of which they recommended (e.g. bigger cooking pots, some throw rugs, bathroom mats, etc) but they assembled and installed tons of stuff like the blinds and drapes, the rocking chairs, the CO2 detectors, the dedicated laptop workstation, carpenter bees traps, string lighting, illuminated address plaque, etc. Every time I ship something new to their house, they bring it to the cabin, set it up, and send me a (very reasonable) invoice. Are these guys more expensive than some other cleaners in the area? Yes. In fact they were 5 times more expensive than the lowest bid I got from a bid site (like Angie's List or something like that). But I simply pass their cleaning fee on to my guests AFTER I mark it up by $49. So not only are they a SOURCE of revenue for me, they actually SAVE me A LOT of money. If I didn't have this incredible team (and they are the most important members of my short term rental cabin team) on the ground, I would have to hire an expensive old skool property management company. Looking at the low star reviews of competing neighboring cabins, nearly all of them are managed by property management companies. Low ratings on Airbnb is slow death. People won't book a low rated, dirty cabin. And eventually Airbnb will delist you. If you're planning on managing your Airbnb VRBO cabin remotely (and why would you not?) HIRE THESE GUYS. They will save you money. They will EARN you money. And you'll sleep well knowing they are on top of everything because they are very experienced, consumate professionals, as good as it gets.

My girlfriend is obsessed with all things Christmas, so for her birthday this year we booked a stay…read moreat The Inn at Christmas Place in Pigeon Forge. I went in hopeful and we left completely convinced. This place didn't just meet expectations, it blew straight through them. The Inn is Christmas 24/7, 365 days a year, and somehow it never feels cheesy or forced which is kinda the magic here. What could easily have been a kitschy, Vegas-style Pigeon Forge gimmick is elevated into something genuinely special by the level of service and attention to detail. From the moment you check in, you realize this isn't just a theme -- it's a fully realized experience tucked into the Appalachian Mountains. The service alone deserves serious recognition. Every interaction felt intentional, warm, and unhurried. Staff members weren't just polite, they were present, attentive without hovering, joyful without being performative. If Michelin gave Key Awards for hotels here, this place would be a lock based on service alone. Then there's the feeling of it all. Staying here feels like waking up on Christmas morning at your grandmother's house.. that safe, cozy, nostalgic joy where nothing is rushed and everything is allowed to be wonderful. You can roam the hotel in your pajamas, and no one looks at you twice. It's not weird, it's encouraged. You just roll out of bed, head downstairs for biscuits and gravy, hang out with Santa, drink your body weight in hot apple cider, and let every worry slowly melt away. The outdoor hot tub seriously sealed the deal for me. Steam rising into the mountain air, lights glowing, Christmas music softly humming in the background.. it's the kind of moment that makes you forget what day it is, what month it is, and why you ever let yourself get stressed in the first place. This is easily one of the best hotels I've ever stayed in, and not just because of the theme. The Inn at Christmas Place succeeds because it understands something simple and rare: atmosphere means nothing without genuine hospitality. Here, you get both in abundance. If you love Christmas, travel, or just the idea of feeling like a kid again, this is an easy recommendation. Not just for the holidays, but any time of year you need a reminder of how good it feels to slow down, be cozy, and let yourself enjoy something unapologetically joyful.

If you love Christmas this is the place to stay! Well kept hotel and the staff are very friendly…read more The decor is beautiful and the pool is idyllic. Free breakfast, daily Santa meet and greets, Santa in concert a few nights a week and a beautiful pool, so much to enjoy and the holiday spirit is contagious.

​First time in Sevierville, TN and we didn't even make it to the mountains because the resort was…read morecool. Spent the weekend at Wilderness at the Smokies a newer suites (hello, jetted tub and full kitchen ). Since it was a snow day, we lived in the Wild WaterDome. Some updates needed.

Check in / check out: This was my first time visiting the resort. When we arrived, there were…read moremultiple lanes of cars waiting to get through registration. When I walked in, there were probably 15 families in front of me (the lobby is pretty small for this). There were several people working the desk so I got through pretty quickly. Checkout was also a seamless process. Water park / Activities: The kids wanted to immediately head to the water park (indoor). It was very nice but it was DISGUSTINGLY muggy in here. I'm not sure what the solution is but after 45 minutes, I was drenched from head to toe. There was a small bar inside the park. Service was unbelievably slow and they would only allow people to order one drink (someone in our party couldn't order for his wife). They could have been better prepared to handle a large flux of people (large volleyball tournament). The arcade was roomy and had a variety of games for all ages. There are also other activities that we just didn't have time to do. I think the daily resort fee is fair for what it includes. I really liked they sent a daily text with the calendar of activities. Grizzly Grill: This was a little food spot inside the water park. My daughter had the burger and fries. The fries were hard as a rock and the burger looked like mystery meat. Room: The bathroom was extremely small in relation to the rest of the room. We had a kitchen with full fridge, stove, dishwasher. The kitchen table and six chairs took over a LOT of the room. Our toilet backed up at the first use. Facilities were quick to arrive and fix the problem but the toilet really struggled to flush the entire weekend. The room was adequately stocked with towels. The room was not cleaned well. There was tape on the ceiling where someone probably had some signs hanging. The dishes were also dirty. General: The general area of the hotel was clean inside and outside. There seemed to be adequate parking. There is a shuttle that runs and we had no problem catching this when heading to the convention center. The Peak: We hung out at the peak for both food & drink. This was another spot that I didn't feel was staffed appropriately for the crowd. There were 2 servers responsible for the inside and outside patrons. They were very nice, but service was pretty slow. I had the gluten free caprese pizza and it was delightful. The featured cocktails were entirely too sweet, but that is my fault for trying something new. The kids pizza was well liked and my party enjoyed the nachos. Firefly: This was also not staffed appropriately. I had asked for gluten free options and was told there were none. As I checked out, I saw someone viewing a gluten free menu. This was rather disappointing, but I was still able to order food before closing time. Deli: The yogurt parfait was a big hit with the kids. It was favored over the parfait being sold at the convention center. Overall, I'd come back to the resort.

Love the facility and good location!! Super helpful staff. Clean rooms and comfortable.read more

I was in Pigeon Forge for the first time to run in the inaugural Run Dollywood Half Marathon…read more Staying here in nearby Sevierville was nice. The location of the resort was super convenient with a lot of restaurant options just a short drive away. My small little suite had a kitchenette. If I wanted to do a little cooking, there was a Walmart just down the street. The layout of my unit was a bit oddly shaped. It barely had enough room for all of the furniture. Overall, I had a nice restful stay and got to visit Dollywood. However, now the least fun part about staying here was the dreaded owner update. I absolutely cannot stand this part about my ownership. They continue to have their concierge at all properties say anything and everything just to get you to attend one. If their goal was to piss off all of their owners, they are doing a great job. They really need to rethink their strategy!

Do not stay here in the winter!!!…read more We stayed at The Ridge Outdoor RV Resort and unfortunately, for the price, this was a huge disappointment. I'll start with the only positive: the pads are nice and level, and our fifth wheel parked easily. That's about where the positives end. What they don't tell you when you book--and pay well over $100 per night--is that the hot tub closes every single day at 6:00 PM during the winter. There are no signs anywhere stating this. We showed up night after night thinking something was wrong before finally asking, only to be told, "Oh yeah, it closes at 6 in the winter." That makes absolutely no sense. Most adults use a hot tub at night, after a full day of activities--especially when visiting the mountains. If I wanted to sit in a hot tub during the day, I wouldn't have traveled to Sevierville/Pigeon Forge in the first place. This felt like false advertising, as we always choose campgrounds specifically because they have a hot tub--and we were unable to enjoy it when it actually matters. Next issue: the laundry facilities. We intentionally booked a site close to one of the two laundromats. Unfortunately, the card-only washers and dryers do not work. Staff is well aware of this and said it's been an ongoing issue, yet it hasn't been resolved. At one point, we were told another guest was charged $90 while machines repeatedly said "declined." There is one washer and one dryer that you can use--but they're double the price, and you'd have to wash everything together (colors, whites, towels, jeans--all in one load). Completely unacceptable. We also expected at least some activities in the clubhouse, especially for kids, as many resorts with large clubhouses offer. There were no activities at all. Bottom line: this resort charges premium pricing but offers very few conveniences. If I want no amenities and no nighttime hot tub, I can stay somewhere else for $50 a night. This stay felt like a complete waste of money. Needless to say, when we return to the Sevierville/Pigeon Forge area, we will not be staying at The Ridge again.

I had the pleasure of spending 2 nights in one of their tiny homes! The comfort and amenities were…read moretop notch! The home was spacious and private! The amount of storage was unbelievable! It has all the modern comforts of home; a stove, fridge, microwave, toaster and a coffee maker. Plus dishes and pots and pans! I loved the large shower and the fact that they provide towels and all you have to bring is your clothes and some food! Sit out on the front patio and warm up to the fire pit and enjoy the Smokey mountains as your backdrop! Nothing could be better!

Nice little motel on the side of the river made a pleasant stay. The breakfast was lower quality…read morethan a typical hotel chain breakfast. Overall the stay was a nice quiet evening.

Clean and very nice employees .. Safe place to stay and enjoy !…read more Only place i stay for years