We had a problem with our heater this past winter. This was a real problem because my 90-year-old…read moremother was living with us. Picture Rock's arrived when they said they would, explained what the problem was and repaired it. They also gave us a lot of information about our heating unit, so we are better informed about purchasing a new one when the time comes. They were professional and knowledgeable and pleasant. I would definitely recommend.

We had a shower go out in a guest bathroom on a Saturday and Picture Rocks Cooling, Heating &…read morePlumbing, was recommended on a Tucson community page on Facebook. We contacted them and they were prompt to send a service tech out to look over the issue. After the assessment, replacing the shower body (valve and cartridge) was necessary. Plus having to cut into either the tile and/or the drywall to get to the pipes, would be an additional cost with their contractor between $200-400. Because we thought we could replace the shower/tub set fixtures and cartridge ourselves, we bought the entire kit at Home Depot for the fraction of the cost they wanted to charge us for the set. Picture Rocks told us they would start the repair that morning and would have to come back that following Monday to complete the repair. Their estimated price was $1650 without the contractor's price. However, they were giving us credit for the set we purchased but they couldn't warranty it only their labor which was understandable. I called a family member who is a licensed HVAC and Plumbing company owner in Phoenix. To make sure we were getting a fair cost, he told us they were charging us way too much to replace and install the entire shower body. His company charges for that type of installation up to $800 with no issues. He was taken back by the estimate and told us to find another company. Needless to say, we found a fair, licensed and knowledgeable Plumber here on Yelp. We waited on his estimate and to our surprise, his price was significantly lower and in the same range of what our family member stated. Minus the dry wall repair, which we can do ourselves due to being a small square cut out and the price was fair. Therefore, due diligence is necessary in getting a fair price, even on a holiday weekend (Easter). Don't go with the first recommendation, in a long run, this will save you money.

Great communication and service! Very impressed with this team! First, Allen was super…read moreresponsive to all the questions and requests for a quote. Then when the team arrived, we continued to be impressed. Tony and Shaughn were a fantastic crew (hopefully I remembered their names right--they were a great team and so professional). They worked extremely hard, were very professional, and were dedicated to ensuring we were pleased with the air conditioning service! And finally the office staff continued with excellent service. Any time I called they were very helpful and responsive. Specifically Elsa and Marixsa were super responsive to my questions. We are enjoying a very comfortable (cool) home and are thankful for the support by the team! Especially impressed with their responsiveness to questions/concerns to ensure we were happy with their service--truly impressive. Definitely recommend!

BEWARE !!!!!! Owner Allen Allison cursed at my husband…read more did not stand by his work and called my husband after we had them out to work on our unit and it stopped working the day after We have purchased several units from them for our home and business years ago know what your paying for Upsold us two surge protectors that they charged us 500 a piece for found them for 59.00 After the phone call Allen also stated good luck getting the rest of the work you already paid for

I called about some troubleshooting for our newly purchased home. They said they would call back…read morewhen they could fit us in. Apparently they never had the time because they never called back.

I've been using safe electric for about 8 years. His prices are good, but his workers and the work…read morethey do is top notch. Since he is so good and his prices are so reasonable, he does get very busy. I would at times have to call him back, but he has never "no showed" me on an appointment. His per hour price is the same as most other electricians. But his guys are much more quick/efficient and they know what they are doing.

Gabe is the Reason I'll Always Stay a Customer…read more Years ago, B&J Refrigeration earned my loyalty for life. One of their techs (coincidentally working next door) noticed I was having issues with my AC and offered to take a look. Turns out, a rattlesnake had crawled in, eaten a rat, died inside the unit, and the rat had chewed through some wiring. He diagnosed and fixed it on the spot -- that kind of service you just don't forget. Since then, Gabe has become my go-to technician. He's honest, sharp, and thorough. Every time he comes out, he brings not just professionalism, but solutions. I even had him service my commercial office in Tucson for years. Simply put: as long as Gabe works at B&J, I'll be a customer. Most recently, I had an issue resurface that Gabe had previously warned me to keep an eye on. When it came up again, I followed his guidance and isolated the cause -- a bad fan motor. When I called to schedule, I did hit some friction with the office (not everyone appreciates a homeowner diagnosing a problem, even one with engineering and patent experience). That part was frustrating. But thankfully, Gabe followed through, confirmed everything I suspected, and had the parts on hand to get me back up and running quickly. The company is lucky to have someone like Gabe -- people like him are the reason customers stick around, not policies or scripts. Thank you, Gabe, for always being the guy I can count on.

We needed a new mini split installed in our garage, so we called B & J Refrigeration on a…read morerecommendation of a family friend. The unit that needed to be replaced was only 1.5 years old but was unfortuntately installed incorrectly by our contractor, whom we parted ways with for his incompetence. We had to start all over, but this way it's better because we have a warranty on the unit and we know exactly who installed it and the process with them was fairly seamless from start to finish. It's been over month since we replaced the unit and we haven't had any issues.

I would highly recommend them! They are friendly, reliable and just overall good people to work…read morewith. I was having issues with my Ac and Amy was able to send me somone the next day and now I have them doing my Yearly Maintenance. Great Company!

in 2023, their technician replaced our Ring thermostat with a Honeywell unit. He struggled to get…read moreit to work. Our system has been struggling to cool ever since...And it NEVER would shut off and our Trico electric bills were pushing $1000 per month. Cut to 2025...American Home Shield sent Smart Choice to check our HVAC system and they discovered that the electric heat strips in the ductwork have been on the ENTIRE time our system was on "Cool"! They disconnected the heat strips wiring and it immediately started cooling properly.. Our new Trico bill is on pace to come in under $500. My family used S & $ Refrigeration for years, and when they finally closed up shop, Air Excellence inherited their customers. Their technician has cast us a small fortune in electricity and comfort for two years!

I have been using this company for so many years ! They are…read moreso amazing and great customer service. Highly recommended them .

More than a year ago they installed an air conditioner that was the wrong size and failed to work 3…read moredays later. The "solution" causes a loud boom when it starts up. This happens every 20 minutes through the night. Waking us up ever time. They refuse to replace it.

I am writing to offer my strong endorsement of Day Star Electric. I worked with Day Star Electric…read morefor a complete rewire of a 1950s Tucson home, and had a great experience. The Day Star team did amazing quality work. It was a really tricky job -- many contractors wouldn't even quote on it because these old homes are so hard to work on -- but Day Star has a lot of experience with these older homes and they know how to handle them. Their work looks great and passed inspection on the first try. I would like to emphasize their speed and professionalism. We needed to get the work done fast due to our move timeline. From quote to completion with Day Star was about 2 months, and the work itself was done in 2.5 weeks, which is crazy fast. They were responsive to our questions, and always on time and professional. We are grateful to have had the chance to work with them, and recommend them without reservation.

The Day Star Electric team did a great job on the work for our home. Roger clearly and concisely…read moreidentified the work that needed to be done and was wonderfully patient with all of our questions, helping to explain anything for which we wanted more information. They coordinated all the contact and permitting with TEP. And the team the day of the majority of the work was respectful (wore masks) and completed the work well and in good time. Definitely would hire them again for any future electrical needs!

I have NEVER been more impressed with an HVAC company than I am now. My old A/C's compressor died-…read morewhen the temps were in the upper 90s! Mission knew and understood the severity of living in AZ with no A/C. They came out that very day and told me the bad news re compressor. The company that installed my system before had cut corners. I was shown the evidence. I wondered why our air flow was always so low and our bills so high. Mission gave me a bid for compressor/new install. Their bid was half of the competitors! I opted for new system. The owner knew we needed a system ASAP (we have kids and animals). He worked us into his, already full, schedule and they started on the duct work the very next day. Within 3 days, my new system was up and running. I can already feel the difference compared to my old system. The owners, technicians, and installers were understanding, professional, and truly cared about my situation. 5 star service and price. Thank you SO much, Mission Heating and Cooling!

I purchased a complete package, new Condensing unit and new Evaporator unit along with the gas…read moreheater from Mission. This was to replace my old R22 unit. After having numerous issues with the poor instillation, not properly flushing the system out, Compressor went out within the first year. TXV clogged do to incomparable oil. Finally in 3 years, the whole unit needed replacement. As I was told by my new A/C guy, because of mixing old R22 oill with the new R410-A had caused all the issues, and created a high acidic issue in the system, which eventually damaged the condenser core, pin holes, and compressor failing, causing me to replace the complete condensing unit. From my experience, in my opinion, I could not recommend this company.