We had a problem with our heater this past winter. This was a real problem because my 90-year-old mother was living with us. Picture Rock's arrived when they said they would, explained what the problem was and repaired it. They also gave us a lot of information about our heating unit, so we are better informed about purchasing a new one when the time comes. They were professional and knowledgeable and pleasant. I would definitely recommend. read more

We had a shower go out in a guest bathroom on a Saturday and Picture Rocks Cooling, Heating & Plumbing, was recommended on a Tucson community page on Facebook. We contacted them and they were prompt to send a service tech out to look over the issue. After the assessment, replacing the shower body (valve and cartridge) was necessary. Plus having to cut into either the tile and/or the drywall to get to the pipes, would be an additional cost with their contractor between $200-400. Because we thought we could replace the shower/tub set fixtures and cartridge ourselves, we bought the entire kit at Home Depot for the fraction of the cost they wanted to charge us for the set. Picture Rocks told us they would start the repair that morning and would have to come back that following Monday to complete the repair. Their estimated price was $1650 without the contractor's price. However, they were giving us credit for the set we purchased but they couldn't warranty it only their labor which was understandable. I called a family member who is a licensed HVAC and Plumbing company owner in Phoenix. To make sure we were getting a fair cost, he told us they were charging us way too much to replace and install the entire shower body. His company charges for that type of installation up to $800 with no issues. He was taken back by the estimate and told us to find another company. Needless to say, we found a fair, licensed and knowledgeable Plumber here on Yelp. We waited on his estimate and to our surprise, his price was significantly lower and in the same range of what our family member stated. Minus the dry wall repair, which we can do ourselves due to being a small square cut out and the price was fair. Therefore, due diligence is necessary in getting a fair price, even on a holiday weekend (Easter). Don't go with the first recommendation, in a long run, this will save you money. read more

Their price estimate kept changing and increasing and both of their techs that came out suggested two different things to fix my AC unit. Once they finally sent the 3rd invoice, I decided to get a second opinion. When that company came out, their estimate was less then half of what picture rocks quoted and they fixed the unit with no issues. read more

In order to get a second quote, we called these guys to inspect my recently passed, father-in-law's heating and air conditioning unit as part of the sale of his house. These guys quoted $4700 to fix an air conditioner that was not broken. We called the company all ArcticAir to come out and inspect the air conditioner that they installed only three years ago, and he showed me how everything was still working perfectly. I would never trust picture rocks, cooling and heating to touch any of my equipment read more

I needed refrigerant for my two carrier air conditioners. Picture Rock Cooling, Heating, and Air Conditioning came out to service them. They said each pound of refrigerant is $149. I asked them if that was a high price compared to other companies. They said they were in the middle, that there was five or so higher and five or so lower. I needed 10 pounds which cost me $1490 today I called another company because I still have a leak in my system and down the road. I'll need more refrigerant and they said refrigerant is $65 a pound I don't think that $149 is middle of the road if this company is doing it for $65. They also said new air conditioners run from around $14-$24,000 solutions that I talk to today said it'll be about $10,500 for a new unit. I suggest you look elsewhere for service, if you don't want to pay an arm and a leg to get your air conditioner fixed. read more

I highly recommend Picture Rocks Cooling. The technician assessed the plumbing issue and fixed the problem that day. I had two other companies come out twice and they could not explain in detail, as the Picture Rocks technician could and did not have the equipment to fix the plumbing issue. There was no need for those two companies to open up my ceiling to fix the problem. They did and I still had the issue. Picture Rocks, on the first visit to my home, assessed the shower plumbing problem, has the equipment to fix it on the stop. Picture Rock's fees are very fair and reasonable read more

Chris was awesome! He communicated when he would be arriving, what he would do to figure out the problem, and the possible courses of action. The price was also very reasonable. Will be using this company again if the need arises. read more

Great family owned and run business!! We have used them for AC maintenance and to replace a water heater! They were great with service and prices! read more

Very professional and helpful when helping me install a smart thermostat! Fair pricing as well! Highly recommended!

I'm several months late with this review but I had to comment about the service Picture Rocks provided for my mother.............She was having issues with her heater last winter. Someone came out and replaced a couple of things and it seemed to be all good but when late evening came, it was not working again. She called the technician and he came out again, that same evening and fixed the problem. He had a great attitude and was very kind to my 88 year old mother. Thank you Picture Rocks Cooling, Heating and Plumbing. read more

Ron and Chris are responsive and top notch at what they do. What impressed me is that they are thorough to diagnose problems and then identify how to fix it. I would highly recommend Picture Rocks. read more

My air/heat pump unit was installed by PRPH five years ago. I have had nothing but trouble with it constantly needing more coolant, each time this costing me several hundreds of dollars. I had PRPH come look at it the first few time then was not confident with the tech or company when the unit kept breaking down. Others companies weren't any better. Finally I called Goettl and they were able to diagnose the problem ( dye doesn't lie) and it sure didn't. Needless to say I was done with repair bills and and a brand new unit installed yesterday 04/02/2022 by Goettle, I have more confidence in them then any other company. read more

Most pleased with the service Picture Rocks provided. Technicians were not only helpful but courteous to my crisis. Initial diagnosis of the issue reported was that the fan was operating within normal parameters. Yet the fan failed 36 hours later. PRCH came back out, replaced the fan motor and now I am sitting in a much cooler home. Kudos to Troy and his assistant who I forget the name. Definitely will always call this team for my cooling and heatings issues! read more

Our AC went out on a 107° heat day. A different company came out and told us we basically needed to spend over $10,000.00 to replace our entire HVAC system. We called Picture Rocks for a 2nd opinion. They were out quickly, diagnosed the problem, and got our house cooled down right away with our existing system for just a few hundred dollars!! Thank you for your integrity and prompt service! read more

Loved the service showed up in a mask on time and were very nice. The water heater service was great. Abel was very neat and clean left no mess. I was shocked how much stuff came out of the water heater after just a year. I will also be using them for our hvac system. Price was incredibly fair also read more

Had them come service my moms home, tech was on time & polite. They made the recommendations based on what I actually needed and what would work for the home! Will continue with them permanently! Thank you! read more

Our air conditioner went out suddenly and we were so thankful that the temperature was still low. Picture Rocks sent Alex today, he listened respectfully to what my husband had checked already and immediately asked to look at the computer board that runs the unit. He found it was a tiny fuse that protects the computer board and knew just what to do and got it done and in no time at all we had cool air again! Oh, we even got a text message when he was on his way to our house! Thank you so much Picture Rocks. read more

Our AC went out suddenly on a Friday afternoon and so I started cold calling repair companies to see who could come out ASAP. Ron promptly returned my call and said he could be at my house in 1.5 hours. He was prompt, professional and efficient. Within 30 minutes, he figured out the issue and in about 1.5 hours, he fixed our AC. Best of all, they had the most reasonable price for an "after hours" visit of all the places I contacted! We couldn't be happier with the service and would definitely contact them again for any AC/heating/plumbing needs read more

Thanks for such great service! We needed a routine check up on our A/C units. Chris arrived on time and thoroughly checked everything and made sure they were in good working order. He answered all of our questions and was very helpful and informative. We sure appreciate it! read more

We have used Picture Rocks Cooling Heating & Plumbing for several years now. Recently our AC unit was giving us trouble during an extreme heat wave. We called and setup an appointment, they arrived on time, and repaired the unit in short order. Picture Rocks is prompt, affordable, and trustworthy; they are over all a great value. We trust Picture Rocks with our HVAC and Plumbing and recommend them to others. It is such a relief to have Picture Rocks to rely on. read more

Morgan from Picture Rocks Cooling Heating And Plumbing got a cat out of the ductwork under my house this evening! And he also found the other cat that was hiding behind the drier. We thought both cats were in the ductwork (I had just adopted these cats; I had no idea they knew how to remove vent covers and would descend down into the ductwork!!) and since we at first only retrieved the one, I was stressing about where the other one was. He was kind enough to check and doublecheck and triple check, with the cameras, to figure out the configuration of our ductwork (which was a bit unusual I guess) and make sure that the second cat was not in there. He also crawled around under the house to check to see that the cat hadn't somehow gotten out of the ductwork and into the crawlspace. To get the first cat, he had to disconnect the ductwork while under the house and reach up in there to grab the cat, and he had to take apart a portion of the heater inside the house. Throughout the task, this guy was confident, competent and careful and I sensed he really cared about the cats. The company truck says "Integrity and Honesty" and I agree. Nowadays some folks just do their jobs and we are thankful if they manage to do it correctly, but then sometimes if you are lucky you get surprised by someone like Morgan who does his job and goes above and beyond. : ) I'm Very pleased and will definitely come back to Picture Rocks Cooling, Heating And Plumbing when I need help again, and recommend them to others. read more

I think this place must really know what they're doing! I contacted this company due to a recommendation on the neighborhood website "Nextdoor". We could not have been more pleased with their prompt service, expertise, courteous and knowledgeable technician (Troy) and reasonable cost. We will definitely recommend and use them again in the future if necessary. read more

My air conditioner finally gave out Picture Rocks Cooling and heating came out and by the next day we had a new air conditioner on the roof. They saved us. I would highly recommend Picture Rocks. A fair price for an amazing job. Thank you again. read more

This is probably the most professional and reasonably priced heating and cooling company I've ever used. They are quick to address your issue and honest about any other issues that can arise. Ron and his lads are experts and really care about fixing the issue right away! read more

We had PR install our HVAC system about two and a half years ago. They were super helpful, answered all of our questions, followed up with maintenance visits, all was good until a month ago. Following a strange haze coming up thru our floor vents, the smoke alarms went off and then the AC died. We called PR and were told it would be five days before a tech could come out. Five days? It was basically, we're booked, so take it or leave it. When we asked for a suggestion for another HVAC company, the response was go ahead. We did call another HVAC company, they got us in same day, didn't matter that we weren't their customer, they got us in and the tech was outstanding. We've since reached out to PR via chat (online) and emails asking for someone to contact us, and so far, we've received nothing. To say that we're disappointed is an understatement. Based on the recent lack of interest or concern, I can't say that we would recommend them. read more

I had to jump on here really quick because this company really helped us out. Our AC wasn't working properly and they fit us in at 7AM on a Saturday. We were really freaking out because we were having a birthday party at our house later that day. The tech arrived promptly at 7am and walked me through everything he was doing. He gave me a lot of great information on our units and how to properly care for them. I cannot say enough great things about this company. I will always choose them first from now on for any of my heating and cooling needs. read more

Great company. I called requiring service for my evap cooler. Chris was on the job 30 minutes later, did a professional job and the cost was exactly what was quoted on the phone. read more

Call Ron as he has great service techs. I was impressed as they were professional, courteous, and knowledgeable about all things HVAC. I once again have cool air and would highly recommend them to anyone. read more

I can't say enough good things about the service we received from Ron and his team at Picture Rocks Cooling and Heating. Our AC was acting up, I called first thing in the morning and they said they could be out at my home in three hours!!!!!! Ninety minutes after arriving, my AC was working perfectly. The technician, Troy was professional and efficient. I highly recommend Picture Rocks to anyone who is having an AC issue. read more

I had Picture Rocks Cooling and Heating come out to check out our AC unit. It was running almost full time and barely able to keep the house cool. They said the unit was on its last leg and needs to be replaced. They said the unit was a poor design and very undependable and will fail soon. We ran a couple more days before I called another company in town. They came out within 3 hours and inspected the unit. It was dangerously low on refrigerant and it would have NOT lasted another week if we kept running it- in other words we would have burned it up if we listened to Picture Rocks. The reputable company I called serviced it, cleaned the coils, gave me lots of tips to keep it running at peak performance. It's worked flawless since and easily gets the house into the high 70's. I am very disappointed in Picture Rocks Cooling and heating. I feel they are either unskilled or deceptive. I will never use them again! read more

I scheduled an appointment to get an estimate for having my water heater replaced. No one showed up, so I called the office 15 minutes after the appointment time. They did not have an explanation why they forgot the appointment and only asked if they could reschedule. Very disappointing. So much for the "we promise to deliver the highest level of customer service anywhere - that's a fact!" as advertised on their web-site. Will find a company that is dependable to do the work. read more

Called on a Monday and an appointment was set up for the next day. They never showed up or called. I called next day and left message asking what was going on. One of their techs showed up the next day without notice and we weren't at home. Never called me or left any messages. read more

I've been very pleased with the service I get from Picture Rocks Cooling and Heating. I've used them for both, cooling and heating! The are prompt with service, I don't think I've ever gone more than 48 hrs without them coming for service. They are all very professional, and work hard to maintain your current systems without pushing you to new expensive units you don't need. read more

I had Picture Rocks Cooling and Heating come out and give my AC a tuneup for the year. The technician was really nice, even my skittish dog liked him. He was very thorough, and I'm relieved that heading into the hot season that my AC is good to go. read more

I had a complete indoor/outdoor unit replaced on 4/1/16 in a rental home I own. Picture Rocks was very quick to install the unit and take my money. The home had current tenants that were scheduled to move out in July of 2016. When the tenants moved out I finally got a good look at the unit in August. I went to change the filter and soon realized there was no filter or filter mounting bracket. I checked indoors at the return and once again the same. I called the office and was told that their tech had been stopping by the rental house every couple of weeks and no one answered the door. So the filter mounting kit was never addressed.. I asked why no one had called me, being the homeowner and the person who paid for the unit. This is still unresolved. I called this morning and have yet to hear anything back. So basically Picture Rocks was fine with leaving a new unit installed without a filter or a way to install one. Thanks Guys. read more