I recently purchased a remodeled condo and the refrigerator waterline and garbage disposal both leaked. Carl came out and diagnosed and fixed both very quickly. He was informative, professional and resolved the issues right away. [[HIGHLIGHT]]From scheduling to service, I have had very good experiences with Primary Maintenance.[[ENDHIGHLIGHT]] read more

From the very first visit, they demonstrated a lack of professionalism by canceling and rescheduling the appointments multiple times. When they first arrived at my home, they didn't bring pressure-washing equipment; instead, they used the same type of tool the previous contractor had used, which was useless. They canceled and rescheduled the next appointment as well; once again, they failed to bring the necessary equipment and did nothing. The third time followed the same pattern--cancellation and rescheduling--and they asked for a 50% deposit ($775) before the visit. When they arrived, they demanded the remaining 50% before even starting the work, guaranteeing that the job would be covered by a warranty and would work this time. After they finished, the problem remained unresolved; I called them, and they said they would return the following week, but they never came back nor did they notify me that they had canceled the appointment. [[HIGHLIGHT]]I called over the next two weeks, but they wouldn't schedule an appointment. They kept saying they would call me back but never did, until the final time I called; they told me they wouldn't return because I had disputed the initial charge.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I told them that wasn't right because I did not dispute any charge and expressed my deep disappointment with the service, at which point they hung up on me.[[ENDHIGHLIGHT]] Consequently, I had to dispute both charges since they never honored the warranty. They were extremely unprofessional and caused me to miss several days of work each time they canceled and rescheduled appointments. read more

This company is absolutely worthless and unprofessional. [[HIGHLIGHT]]Technician never showed up and I was left on hold for 15 minutes just for someone to tell us they would call us back and never did.[[ENDHIGHLIGHT]] Their License to do business should be shut down permanently. There is no other word to describe this business but absolutely WORTHLESS!!! read more

5months later and I have to have the same issue fixed How hard can it be to change a wax ring, tighten up toilet bolts and seal? If your a plumbing company and can't do the basic stuff correctly you shouldn't be in business. Septemberof 2025 to 02/26/26 Please be advised to save your money, time and hire plumbers who have at least basic plumbing skills. read more

Primary Maintenance - Handyman Near Me

My review is going to sound just like the rest of them. I had multiple appointments, multiple payments, multiple calls, texts and email with no resolve to my stopped up drains. Primary Maintenance will rob you. They took $1505 from me and my drain is still clogged. I only got connected with the plumber through my home warranty. From the first appointment, it was red flags. The plumber was late. He seemed like he was ready to go before he even started. They stated they needed to break my clearing open so the warranty denied the coverage. Jonathan (the owner) told me over the phone it would be $500 out of pocket. I went along with it because I needed the sewage out of my basement. After an hour, he claim to not be able to complete the rodding (the plumber broke his own machine) and that they need to come back for jetting and a camera. [[HIGHLIGHT]]I scheduled the second appointment but the night before, Jon states he's going to cancel the appointment unless they receive the additional payment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's 8:40pm on a Sunday and my appointment was the next day.[[ENDHIGHLIGHT]] I called them during normal business hours on the day of my appointment and expressed my concerns. They still insisted it would be an additional $1050 and even boldly asked if I even had the money. I told them I wanted to cancel my appointment and shop around. They claimed they have top of the line equipment and that's why it's more expensive. I trusted it (I was desperate to get the sewage out of my basement), paid and asked them to continue with the appointment. Once again the second set of plumbers came late and claimed they couldn't get it done. Tried to blame it on the village's main line. [[HIGHLIGHT]]I asked so many questions with no real answers and the drains are still clogged as I write this.[[ENDHIGHLIGHT]] I reached out for an itemized invoice to see what I paid for still never received one. [[HIGHLIGHT]]I asked for the camera footage so I could take it to my public works department and still never received any footage.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called, text, emailed and no response.[[ENDHIGHLIGHT]] I gave it a week and called again and that's when I got through. [[HIGHLIGHT]]Jon argued with me then hung up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Text me and stated that he didn't care if I filed a complaint against him and that it would be an additional cost for underground work.[[ENDHIGHLIGHT]] He doesn't know though that my public works department confirmed there is nothing wrong with the village pipes and a second plumber confirmed that they just needed to rod my pipes out and that it could take more than the couple tries they gave it. So in conclusion avoid this contractor at all costs if you can. read more

This company is full of S***!!! My home warranty company sent these crooks to my house to repair a leak in the basement. They allegedly found it to be a faulty water heater. After about 6wks of back and forth with them they replaced the water heater. Guess what?? There's still a leak!!! I called the warranty company to advise it's still leaking, they contact these crooks, schedule a return appt, they don't show up or call me back! After reading all of these reviews, I'm never allowing them back in my home. The service men were lazy, unprofessional, and clearly not knowledgeable. They didn't bring the proper tools. Requested help with removing the water heater. [[HIGHLIGHT]]Whoever runs the phone service calls and texts you late at night then gets mad if you contact them after 5pm or weekends. I let him know, if you can contact me late, I'll be contacting you late![[ENDHIGHLIGHT]] I'm not sure who he thinks he is, but he's going to scam the right home owners and get his just desserts very soon! read more

They removed my toilet to rod it it out the cable came through the ventilation sprout of my home damaging the roof fascia and possible the ventilation sprout (I cant tell) They had no ownership of the issue read more

I was put in contact with this company through my home warranty company Choice. They have come to my house three times in the course of 10 months to fix a leaking bathtub faucet that is still leaking. I have paid $85 service fee three times for them to tell me they will order the part. [[HIGHLIGHT]]I have to call them to check on the progress that is none existing.[[ENDHIGHLIGHT]] Today, they are coming to tell me why my basement drain is backing up another $85 fee and here's hoping and praying that they have the bath tub part. I am ready to take legal action against them and the warranty company to get my fees back and water bill money read more

Issue Not Fixed / Quote Extremely High Primary Maintenance LLC was dispatched through my home warranty company for a kitchen sink that was not draining. The technician was unable to clear the blockage and stated additional equipment would be needed. I was later told that a camera inspection and high-pressure jetting would cost $1,550. The sink is still not draining, yet the claim was marked as completed. From my experience, the issue was not resolved during the service visit, and the additional quote seemed significantly higher than typical market pricing for similar work. Homeowners should ask detailed questions and compare pricing before agreeing to additional services. read more

I wish no star was an option Worst of the worst. An elderly technician supposed Licensed plumber showed up with a home depot bucket with half pants down. Over a month later they still were not able to fix my toilet leak. Despite several schedule appointments. No work was done. [[HIGHLIGHT]]I called hwa and had them kicked off the job. All they want is a the service fee.[[ENDHIGHLIGHT]] No follow up or work quality is zero!!!! read more

Dont USE this company. Dont use HWA warranty. 4 weeks AND still unresolved. I have names dates times. Pull my phone records as proof. 3 witnesses to one of the many conversations. Just laying the ground work. I will TRY to condense this a bit. [[HIGHLIGHT]]No phone response. No return of calls even when promised. Phone system sends to v/m that's full and then disconnects.[[ENDHIGHLIGHT]] Love that. [[HIGHLIGHT]]You get a text saying for emergencies etc.. oh so helpful.[[ENDHIGHLIGHT]] Two main office people. Spoke to ( J ) mostly. I received 4 separate reasons as to why no one ever showed. No call to me saying not coming. Took my deposit but can't get help. [[HIGHLIGHT]]Also if I used two other phones I had access to, to call them, I would get answered. After trying with my own phone several times and no response. Odd.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Tried to speak to manager was told they will call me. Not once. Asked to speak to owner. Was told several times several occasions he was going to call me. Not once.[[ENDHIGHLIGHT]] Did speak to owner tried to explain. Told me hold on let me call you back after I figure this out but I will be calling you back soon. Shortly. He told me another "reason"as to why no one showed was a certain part needs to be certain length and maybe he didn't have it. I explained everyday my situation and no F's given. This keeps going.. why did I put up with this??? Three syllables.... WARRANTY. HWA warranty company. Worthless. There's more to this and I will add if needed. I have pages written out with dates and such. P.s. got refund. read more

This was for replacement of a sump pump that had quit working. Ron was the technician that came to replace the sump pump. Very happy with his prompt arrival and professionalism. [[HIGHLIGHT]]Between Jennifer in scheduling and Ron, I was very pleased with the outcome and would not hesitate to utilize them again for home warranty needs if necessary.[[ENDHIGHLIGHT]] read more

i had a drain backing up into my basement that needed cleared. [[HIGHLIGHT]]they kept pushing me off, didn't show up for appointments they scheduled, didn't call back when they said they would[[ENDHIGHLIGHT]], and every time i called there was a new thing they said "should have" been done that wasn't. i was supposed to have the drain rodded/cleared at my first appointment but the tech didn't have the right size tool so they didn't do it. [[HIGHLIGHT]]after 2 weeks of follow ups and being unable to use water in my home, including flushing the toilet, i cancelled with them and hired someone else[[ENDHIGHLIGHT]]. avoid working with this company at all costs! read more

[[HIGHLIGHT]]I had a major clog in my kitchen sink that I could not clear on my own, despite spending a few hours on it the night before.[[ENDHIGHLIGHT]] Primary Maintenance was out in the morning and worked on it professionally until it was draining perfectly. Carl obviously knew what he was doing, he was friendly and polite and cleaned everything up when he was finished. The fee was reasonable also. Based on this experience, I would definitely recommend Primary Maintenance and Carl. read more

The company had inspected my sump pump under my home warranty they claim was denied since they claimed an un covered part gas failed gave me a verbal estimate and refused to give me an estimate with a breakdown of part and labor. [[HIGHLIGHT]]Also they were rude about asking for an estimate.[[ENDHIGHLIGHT]].you lost my bussiness read more

By far the worst service I've ever received! Do yourself a favor, and stay away! Very unprofessional delayed the job and now matters are worse. Price changes without discussion, I mean it's truly a disgusting company. I rarely take time to write negative reviews but this place s was horrible. read more

Was introduced to them through a home warranty company like most of the reviews. They came in to fix a simple pipe leak, then said there was more work to be done so the claim was denied. After several weeks I agreed to pay out of pocket so they came to fix the pipe, and the next day I had no heat and 2 more leaks. [[HIGHLIGHT]]Called them several times to come help and every time Jon and the receptionist said they would be calling back any minute, I never received a call back to fix the problems they created.[[ENDHIGHLIGHT]] I have small children so having no heat when it's 32 degrees outside is dangerous, and I explained this to both of them - that didn't seem to matter one bit. I was forced to call another company who fixed the problem within an hour and were confused on what primary maintenance even did, except leave a huge hold on my drywall and more problems. If you have a choice I wouldn't trust them with the simplest of faucet leaks because they will turn it into a money making situation. I would give negative stars if possible read more

Very unprofessional just like everyone says . They misdiagnosed my leaking over flow issue and lied to choice home warranty and said it was my tub diverter and that was never the issue. The tech placed a seal around my tub spout which was never the issue and just took my service call fee . [[HIGHLIGHT]]The leak is still there and jon the owner just lies and even had his receptionist hang up on me when I had the warranty company on the line to confront them.[[ENDHIGHLIGHT]] They are definitely con artist !! I PRAY they close the buisness before others get ripped off read more

It all depends on who you get for servicing your home. Person who came first just addressed my toilet clogging issue and gone. But it happened again. Then came TJ who listened to my problem and worked to address the root cause issue. He identified the sewage pump floater got entangled in the wires and is not working as expected. Then he used the Kinetic Ram to de-clog the pipe. Now my basement toilet is working as expected. Kudos to professional servicemen like TJ! read more

If I could give zero star I would. Hi John! The owner and the boss. I hope karma hunts you down. He is the biggest liar of all time and your business will not stay long as you are the most dishonest man I know. Hope you could still sleep at night even you are deceiving everyone by making more damages with their property than fixing it. Making up more stories so that warranty will not cover the most basic thing. Your technician is good I hope they will change their job because business and owner like you doesn't deserve good and honest employee. They are forced to do something they don't want to do. read more

Literally did absolutely nothing to fix the issue, these guys along with home American warranty are a waste of time and money. Thank you for wasting a week of my time read more

I have read the reviews on here and am only writing about my experience with Primary Maintenance. Joshua was our plumber. He was very communicative (he contacted me both on the way to the condo and when he got here), he was on time, very courteous and got the job done in a timely manner. He left the work site clean and wore shoe covers without being asked. I would definitely recommend using Joshua. read more

BEWARE AND DO NOT HIRE: This review is in my opinion. This company was hired as part of a warranty claim and came to my home twice. However, they failed to show up for three previously scheduled appointments without calling, and the owner, Jon, repeatedly tried to postpone my appointments to the following week. When they finally arrived to address the issues, they left my home with multiple leaks that have now caused SIGNIFICANT DAMAGE to the interior. None of the original issues were resolved. When I called Jon immediately after the repair technician left to address the new leaks, he said the earliest they could come back would be the following week. Their negligence and unprofessionalism are unacceptable. He has not provided a detailed invoice and lies repeatedly to the warranty companies and customers. read more

John is very unprofessional they quoted a price made me pay before job was done and they never fixed the problem. very very unprofessional never came back to patch holes they mad nor fix the the problem I paid them for DO NOT USE PRIMARY maintenance LLC they are crooks read more

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Unfortunately it looks like this company has a history of bad reviews and now I have to add mine. I paid them to come and assess my basement plumbing issue and they didnt follow through. I paid for a service and it wasn't completed and [[HIGHLIGHT]]eventually the owner Johnathan B stop responding.[[ENDHIGHLIGHT]] Its awful to take advantage of people in a desperate time of need. I will never allow them to come to my house again. read more

please do not use this place they are a rip off my warranty company sent them out, they first sent a drunk and he diagnosed the wrong thing. then they sent out a second person and he said the guy they sent out at first didn't know what he was doing. second guy diagnosed the problem, and sent the information in to john i guess he is the person in charge which he is very-arrogant. he sent in the claim and double the price of what it should cost. the guy already told me how much it would cost. the warranty company said the quote john sent in was for other charges and they would only pay for what needs to be done. this company tries to get over. he doubling the cost so i can come out of pocket. i am going to report this place to bbb. read more

AVOID AT ALL COST!!!! If I could give them ZERO STARS I would. They came out THREE times and didn't fix the issue. The owner, Jon, is a con. Accepts the Homeowners Warranty claims, takes the service fee, lies to the Warranty company so the claims are denied and they don't have to come back. Even had the warranty company do a recall and he was a NO CALL NO SHOW. Gaslights you into thinking you're wrong, insults you via phone calls, is rude as hell! He even has a small claims suit in Kane County Illinois. read more

Terrible company. Came out from home warranty of America. Told me the leaking toilet was just sweating from the tank. Took the 100 service fee and left. Had a real plumbing company come out, the wax ring was in need of replacement, and the tank had a bad leak. I had a new toilet installed. Stay far away from primary maintenance. read more

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this company is a complete rip off do not use them they miss dignoss issues, very unprofessional, un quality help , they only want the copayment if yo have a warranty and i can only imagine self pay run from this company you've been read more

STAY AWAY FROM JOHN AND PROMARY MAINTENANCE!!!! Primary Maintenance is Currently trying to STEAL $250 from me! They were recommended by Choice Home Warranty to snake my clogged pipes. After the technician was unsuccessful, John (smh) quoted me $1300 to "fix" the problem IN A WEEK but I needed to deposit $250 to secure my spot. I gave the deposit over the phone. [[HIGHLIGHT]]An hour later I called to cancel as my Homeowners Insurance recommended someone who could do the job the next day for far less.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called John back right away to cancel and he said OK but the office was closed so he would have my refund processed the next week.[[ENDHIGHLIGHT]] We left for the Memorial Day Holiday and returned to no $250 refund in my account. [[HIGHLIGHT]]Called John this morning to ask if he had processed my refund and the drama began.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He lied and said he is "transparent" and he said he informed me that the deposit was nonrefundable! A blatant LIE![[ENDHIGHLIGHT]] [[HIGHLIGHT]]On top of that he wad the person who promised to refund my money without incident when I called to cancel same day! Crazy![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then he had the nerve to hang up the phone![[ENDHIGHLIGHT]] [[HIGHLIGHT]]And my calls to John at Primary Maintenance all go to VM???[[ENDHIGHLIGHT]] STOP THIEF!!!! (Please note that IF I had been informed that the deposit was nonrefundable, I would not have this issue). BAD Business to Deal With! STAY AWAY AT ALL COSTS!!!!!! read more

I wish there was a negative 10 star review i could leave. [[HIGHLIGHT]]The owner is horrible. Answers the phone with an attitude and cuts you off when you're simply asking a question.[[ENDHIGHLIGHT]] They told me they would be there at 3:30, arrived at closer to 7:30. I informed the owner that I had already had my line rodded 100ft so roding would not be necessary, I would just need to see where the blockage is. He still sent the guy to rod and what's worse is the guy left my toilet in the middle of my home's hallway stating he would send a "seasoned" employee out with a camera to look at the line. The next day, the owner tells me the warranty company denied the camera and told me I was lieing about his employee leaving my toilet off. [[HIGHLIGHT]]He screamed over me while I was talking, told me he gets paid a Service fee by simply knocking on the door He then hing up on me![[ENDHIGHLIGHT]] I wish I would have read these reviews before I had them to come out. Don't ever use this company! They come to your home only to receive a Service Fee! read more

I was connected with this company via my home warranty and their manager Jon. I had a leaky faucet that was under warranty. Therefore I pay for the service fee and not for installation. Primary Maintenance came out to diagnose the faucet issue and confirmed that it needs new cartridges. I ordered new cartridges and they arrived and Primary Maintenance came back out. Carl, the tech, came out and was confused by the cartridges and said that another plumber could complete this job and to call the office to get it set up. [[HIGHLIGHT]]I called to have the other tech come out and John said that because they had to come out multiple times I would have to pay for it.[[ENDHIGHLIGHT]] So I called home warranty company. Home Warranty company informed me that because I had the wrong cartridges, I would have to pay. But, I went through the trouble of double checking the part and the instructions and made sure the right parts were there during the original service call. And John knew. [[HIGHLIGHT]]Since I confirmed with the manufacturer that they sent out the correct cartridges. So I called John, again, he didn't answer multiple times.[[ENDHIGHLIGHT]] Promary Maintenace stood firm that they wouldn't come out without installation fee unless I got warranty company on phone and they told him to come back out. SO I DID... that's when John claimed that the cartridges were wrong and the fee applied. LUCKY FOR ME.... I saved the invoice with the kart number, the emails confirming the part, the exploded diagram of the faucet that shows part numbers, and the pdf instructions that show step by step with part numbers. So now that John is caught in a lie. what does he do? He denies the claim and makes me start over through the warranty company with a new vendor. He had an incompetent plumber come out that couldn't even switch cartridges, he blamed me, he lied to the warranty company and then when caught in a lie he just shirked all responsibility. read more

CONSUMER BEWARE!! These guys are very unprofessional and they overcharge. My home warranty company sent them to repair my tub faucet. They cut a hole in my wall and did not repair it or let me know that it was a separate charge. Jon, their rep, is very unpleasant. He promised an invoice / receipt immediately upon payment but it took a week and me going through my home warranty company into get it. The invoice doesn't have my name, date of service, or amount paid on it. After several requests, Jon refuses to send me an invoice / receipt sufficient for book keeping. On top of this headache now I need to hire someone else to fix the gaping hole they left in my wall. Run from these guys. read more

Primary Maintenance - Handyman Near Me

Unethical and the worse company to deal with. They came to my house to install a sump pump, but ending up damaging the pipes and installing a very low-quality sump pump. I called the owner John to resolve the issue but never fixed it. He is assigned by a warranty company to do the work but unfortunately does not do a quality work. The truck that showed up to my house is unmarked, old and rusty. I felt unsafe first, but I took the chance, since he was assigned by the warranty company. Be aware of this company and do your homework before you bring them to your house. It will be a nightmare, scam and unethical experience. read more

Utterly useless company. The owner John is very rude and does not care for Customers. Just behind cash. This company came along my way (unfortunately) through Home Warranty. The Technician did not show up on the appointment day. When I called later to check on this, I was told by John that we never had an appointment. When I sent the appointment confirmation notice from the Home Warranty company, John told me the "scheduling team" messed up. Very convenient. Finally, when the appointment was set for the following week, the Technician did not evaluate the issue properly. And further, they wanted to charge me additional $250 out of pocket for "modification" work which was not covered by the Warranty. When I called the Warranty company and escalated this, I was later told that the Maintenance company tried to reach me to explain the issue. WRONG! no one from Property Maintenance even texted me, forget calling me. I then read the online reviews and figured this Company and it's owner John are SCAM artists. I did not get the issue resolved through them. I just hired a handyman who not only fixed the issue but also told me no modifications were needed. And all this for half the price ! STAY AWAY ! JOHN and PRIMARY MAINTENANCE are SCAMSTERS ! read more

JOHN and his company are deceitful and horrible. They were called on from our Home Warranty of America to fix a slow leak in the kitchen faucet. Josh came in and replaced the faucet but failed to secure the water flow that it flooded our kitchen causing damage to the ceiling on the floor below. Josh (the only person working at the time of the repair) scrambled from the 2 floor to the basement to shut off the water main so you can get an idea of how much water we are talking about in terms of the flood. After that, it was reported to HWA and John immediately called me to ask what the issue was. He then confirmed through phone call and text that he would send someone to look at the damage. Also confirmed through text message was the date and time they would come out. On the day they were scheduled to show up, John called me saying he knew nothing about the visit and told me to place another claim with HWA. I then called HWA about a new claim and they said they are not responsible for damage from a vendor they select (HWA is also horrible for not taking accountability). They then reached out to John while I was on hold and told him what they told me. John then changed his statement and said the the slow leak that they fixed was the reason for the ceiling damage on the floor below and not the flood. I then called John directly and tried to record the conversation but he refused to speak once the recording began and hung up on me. Then I tried calling him back numerous times only to be kicked to his voicemail. He did not want to be recorded because he had plenty of things to hide and didn't want to take accountability for the damage they caused. John and his company should not be trusted and I certainly wish there was a way for these companies to be held accountable for their mistakes. Unfortunately, we now have to hire a drywall contractor out of our own pocket to fix their mistake. read more

The owner John is very unprofessional, unpleasant and has zero customer service skills. I have no idea why is so called plumbing company would be recommended by my home warranty business. He has a habit of hanging up during phone calls and refused to give detailed information to my insurance in order to file a claim. May God soften his heart and rebuke him. read more

I can honestly give them 0 if I have the choice. [[HIGHLIGHT]]HWA sent me an email that the technician is coming between 11am to 3pm. I have to call the technician to check if he is coming at all since I have been waiting since 11 am. It was 2:30pm and no call received from them until he showed up at the door @4:30PM[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]No explanations nor calls for being so late.[[ENDHIGHLIGHT]] He came down to the basement with me to show the water heater tank and took 3 pictures and went right back upstairs not explaining the whole problem nor diagnoses. He then asked me to pay via CC and gave me the number to call the office for payment. He said when the office receives the payment only then they can Send the claim for the job/replacement of the water heater tank and start the work. He stayed about 1-2 minutes to explain everything and ask for payment! I have a bad feeling about this! I checked them at Yelp as soon as the Technician left and thank goodness I did!! I don't feel that this company can be trusted after reading the reviews. I immediately called HWA and told them what happened as stated above. I was NOT very happy of them and I told HWA that I am not going to pay the $100 service fee for the technician being so late, stayed for only a Minute to diagnose, took 3 shots of pictures and asked for payment for showing up. No detailed explanations given to me . Just said that it Needed to replace the valve and change the whole unit of the other tank. HWA should also do their part of checking the reviews and the reliability of the companies they sent to their customers. read more

[[HIGHLIGHT]]The Primary Maintenance tech was supposed to come between 11 am and 3 pm according to an email from Primary Maintenance. Ashley, the Primary Maintenance rep, left a voice mail the day noting the 11am-3pm window. She called at 11:30 am the day of service to confirm the 11 am to 3 pm window and that the tech would call before coming.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]By 3:30 pm, there was no call from the tech, so we called Primary Maintenance. Ashley said that the tech was finishing up a job in Oak Lawn, and that we were next on the list.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When asked about the 11 am to 3 pm time frame, she said that was a window, which meant the tech might come before or after that time frame. I then spoke to John, the owner, who said that "window" meant it could be two hours BEFORE or two hours AFTER the stated window, translation: between 9 am and 5 pm.[[ENDHIGHLIGHT]] Well, why have a frickin' window! [[HIGHLIGHT]]When we called the home warranty company to complain, they couldn't even reach Primary Maintenance.[[ENDHIGHLIGHT]] Based on the service reviews, it looks like we dodged a bullet! read more

Again John is very unprofessional... I paid a fee to the company to fix an issue. The warranty company sent them out. The tech was on the phone the entire time asking for help and what he should do. They did told me a had a collapsed sewer line and they had to bring a camera out. I asked if they do it today and they said no so I got another company to come out and they cleared the sewer line without any issues when I requested my service feedback John was unprofessional, hung up the phone on me. I had to call back and the second conversation ended with him hanging the phone up again I would never use them and I do not recommend anyone to use them after how I was treated instead of him having any type of compassion or relating to what I was telling him his only priority was to defend his employee which he felt could've never made a mistake. He could've compromised with me or even said he would give me half and said he could care less of me filing a complaint on them read more