If I could leave a negative review I would. This place is a scam! Shane sold my son a car with no working headlights then charged him $300 to get them fixed. The term BUYER BEWARE was coined for this business. Yeah we should have made sure the headlights worked before we drove off the lot but so should they. We got all the way home 2 hours away and when he went to drive home from work the following night he had to find a ride home and leave the car till morning. The "owner" Daniel completely ignored all my phone calls and texts never even acknowledging our existence. Completely unprofessional and I hope that this business goes under! read more

Sold me a terrible car was so excited to get my first car told me how good of a car it was and all this said many times k had kids and cared about ac being good got the car ac went out went back to get tires and ac done they never did the ac ended up going to a shop to get it done this was about a year ago I go to get a new tires and it turns out they over tightened all my wheels so I'm having to call them tomorrow and see what there going to do glued on parts painted over side markers taped up engine parts cam shaft sensor out read more

The idea of buying a reliable used car was truly daunting for my husband and me but thanks to Tim at Prime Auto Dealers, we had such a great experience. Tim made the entire process so straightforward and easy to understand. We were reassured throughout the whole process and Tim answered any questions we had (We had many questions). He was professional and provided excellent service. My husband and I will definitely visit Tim again for our next car. Thanks so much Tim! read more

Do not get you vehicle from them , Of course they are nice but they are selling lemon's I have had my car for 6 days problems started on day 3 read more

I was helping a friend purchase a used vehicle and was dealing with Eric the owners brother. I looked at a car that she might like and left him a $250.00 dollar deposit to hold it until I had a chance to have her look at it in two days. She ended up liking another vehicle before I had a chance to show her this vehicle. I notified Eric that she purchased another vehicle and he refused to refund the $250.00 deposit. Not a dealership that I would recommend purchasing from. read more

So I purchased a vehicle from this car dealership and the sales persons sold me a car that has a lot of issues. I think the salesman's name is Jesus and don't get no car from this dealership. They are bad news and they will sell you something that they will not fix. End of story read more

If I could give a zero, I would. I bought a 2010 Ford Edge from this dealership in January of 2020 and started having problems with it right way. In the year and a half that I've had the car I've put about $4000 into it and now something else is wrong - I'm DONE putting money into this POS so now I have to go car searching again when I thought this one might last me awhile. If it wasn't one thing it was another ... this car is a total LEMON. I would not recommend anyone buying anything from this dealership. read more

This was my 1st time buying a used car - and I'm so happy with my decision to buy from Prime Auto. Initially I was skeptical because used car dealerships have a notoriously bad reputation. Thank goodness for companies like Autocheck that let you pay a small fee to check the history of the VIN of the vehicle you are considering buying. I scoured the internet looking for a car that would meet our family's needs and Prime Auto had it. I emailed, called, and went in and I asked for their best offer if I paid cash. They made it so EASY! They discounted it to a fair price - well below Kelly Blue Book. I didn't have to do any negotiating. (As a woman buying a car, that is priceless!!) . And overall, the process was easy. Honestly, communication isn't their strong suit. I had to do most of the calling (several times) and emailing (also several times). But they fixed every single thing that was wrong with it before they would let me drive it. They even fixed a small cosmetic thing for free. :) When I went to pick it up (I had already paid for it), the check engine light was on, and they wouldn't let me take it home because they wanted to make sure everything was fixed and working perfectly first. A week later I got it and just to make sure they were being honest, I took it directly to the dealer for a full service, and 18 point check up. Best $800 I spent because they said the car was great and everything was perfect. They said everything that could have been an issue had been recently replaced or repaired and it was in great shape. I was honestly shocked because of the negative reviews others have left about this business. However, all of those reviews were from 3 years ago....so obviously they made some positive improvements. Next year our son will be driving. And Prime Auto will be the first place I go to when looking for his vehicle. read more

They sold me a car knowing it had issues, the check engine light came on two days after I bought the car, I brought it in and they said it was just an O2 sensor and the repair guy fixed the issue. The check engine light came back on again two days later & they wouldn't do anything about it because the warranty was up. I'be replaced the alternator several times and have had nothing but problems with the car since driving it off the lot. I spoke with the sales man Arturo who sold me the car and he refused to help at all. Do not recommend these crooks to anyone. read more

If I could give this place a Zero star I would!! I would strongly suggest buying a car at another dealership and definitely not this one! I bought a 2010 mustang off their lot from Tony and as soon as I drive off the check engine light comes on and I take it back and Tony has his mechanic guy take a look at it and reads what's wrong with it on the plug in reader and the mechanic says "there's nothing wrong with it we just installed new sensors" and cleared the reading on the scanner. After the second time leaving this dealership the check engine light came on, I went to O-Reilly so they could check it out and then went to a repair shop to have it fixed and now my check engine light is on AGAIN for the 3rd time! And now I am going to have to have a 3rd repair done! I've not only put more then 1,000$ in repairs but Tony blatantly lied to me about nothing being wrong with the car. I had to get new tires and Tony told me that the tires on the back had a "1 years worth of tread until I had to get a new set of back tires" but the tires that were on the car were inflated to much and dangerously bald to the point that I could've had a blow out if i hit a bump. I also had to get an oil change , new spark-plugs , two of the 02 oxygen sensors for top and bottom , a exhaust gas circulation valve and I also have to buy new tire sensors for my front and back , brake fluid , power steering fluid and cooling system fluid done, fix the actuators and a get new battery done as well. Very SHADY place! read more

2 stars for being polite on the phone. That's it. No follow up as promised. Car, not as described. Recent repaint, 3 hand sized dents on the roof. Car was a disaster. Salesman wouldn't even talk to me...rap music playing on loudspeaker (I live rap but it's hard to take any business public ally blaring Cardi B at 4 pm). I'm over the car upon seeing it but want to see how shady this dude is. I ask why there are huge dents on the roof. Salesman says and I quote...someone must have walked on it. (No, it was buckling from a side collision). Asked if it had been repainted (1000 reasons staring at me that it had recently been repainted including paint on the rubber lock button and overspray inside doors, paint runs and uneven paint on all panels). Located in the hood. Fits right in. Spray painted business sigh (what the) Don't visit this ghetto jalopy shop. I understand all of the bad reviews after seeing it myself. read more

BUY SOMEWHERE ELSE! I bought a truck from them and it was an absolute lemon. Engine needed to be replaced because it had bearing failure. I called them within the 15 day period where they claim to cover the power train and they said they would set me up with a mechanic. Their salesman Jesus who helped me buy the truck, proved himself to be absolutely useless but the owner agreed to help. They then dodged my calls and refused to help me. Their owner Daniel was conveniently never there either and he was the one who promised a fix. If I didn't buy the service contract, I would have been absolutely screwed but this is still going to cost hundreds out of pocket. read more

Great place to buy a used car. Arturo was great to work with. Went in and got my car the same day. Fast and easy. They make it seem so easy and are easy to talk too. Best place to buy read more

I purchased a 2006 Honda Odyssey on Sept 12. After I test drove the van, I let Tony know that the van would shake in the front when I got up to 55. He assured me that I would only need the tires rebalanced or 2 new tires. The next day, I took the van to get the tires balanced. The shaking go a smidge better. So I got 2 new tires. The shaking didn't get any better. I called and was told to bring it down and they would take it to their mechanic. ( they don't have a mechanic on sight) Tony said he thought it was the motor mounts. The next day I called and was told that it was fixed and we could come pick it up, that The mechanic had changed the 3 motor mounts (non factory motor mounts were used) So we drove down (from Prescott Valley) again to get it. We started home and I got on the freeway and called to tell Tony that the Van was still shaking. That it was not fixed. He told me to bring it back. I explained to him that I couldn't keep driving down to have the van fixed and that I was very concerned that the van wouldn't get fixed and I would be stuck with a van that needed a lot of work and I didn't have the money to do that. He said he didn't know what to tell me. My loan had already gone through. Tony told me that he had to leave and to give the keys to the receptionist. I turned around to take the van back to Auto Prime Dealers. I realized that I would be getting back to the dealers right when they were supposed to be closing. I tried calling the dealer to let them know and no one answered. I tried to call Tony and he didn't answer. I got to the dealer a few mins before 6 and the gate was closed and locked. My husband walked to the front doors and no one was there. We decided at that point that we were wasting our time and that Prime Auto Dealers weren't going to fix what was wrong with my van. We left and headed home. I started having other issues with the van. I took it to Prescott Honda. They had to replace both Transmission mounts, fix both sliding side doors that had multiple things wrong with them, And replace the right and left drive shafts. That is why the van was shaking while I drove 55 mph or faster. The repairs were just over $3300. My Dad wrote a review and Tony said that I was being picky and that I expected a 12 year old car to run brand new. And that I had buyer remorse. I just expected my van to not have all of these issues and for the buyers remorse...... the a sorry that I bought from Prime Auto Dealers. Stay far away from them. Believe what people say in their reviews about how awful they are. I should have listened to my gut and walked away. read more

Super easy experience with Tim and Matt. They were a no pressure willing to help group. The Armada i purchased had 2 minor things I wanted corrected.. they had an appt set up and i drove off that day. Very happy with the experience at Prime and will definitely be back again. Highly recommend them. read more

It should be noted that Prime has consistently responded to previous Comments, so much so that Prime was rehearsing a reply to a customer who posted to yelp while I was in office purchasing my Jeep. Why won't they reply to my Comment? Could it be because they know that legally they made some big mistakes? If you were a customer of Prime and had an agreement that materially changed or were presented a Kelly Blue Book value or given any information as to the value of YOUR TRADE IN, I want to hear from you! Please reply to this Comment or leave a Comment or message me through Yelp as I plan to seek economic recovery for every previous customer of Prime Auto that has been wronged and while I have several already I feel there must be many more affected. To Prime's owner, I gave you your options, just remember this was your choice, just like it was your choice to lie about the value of my brand new Jeep that you claimed needed repairs thus valuing it Fair to lower the trade in value, only to put it on your lot for $1k over Excellent KBB value! So which is it? Excellent or Fair? AND THE COLOR IS BLACK NOT BLUE NOR IS IT A PZEV engine! read more

This is the worse experiences I have had in years It definitely is NOT a good place to do business at I definately say BEWARE I went to purchase a Mercedes 450 gl that they had advertised and it was sold as I got there..too bad I liked a Hummer that they had on their lot and applied for a loan I received an email saying we got you approved Then they steamed me towards a different finance company and I asked about my previous approval they said that the interest rate was not good put refused to inform me who with and what the interest rate is They have a Sales Person there by the name of Luis and one is Enrique Enrique tells me is name is also Luis. OMG I complaint with their supervisor Angie who promised she would call me back and she never did Enrique said last Saturday he would call me and NEVER did NOW they say the was sold 2 days ago when they knew I was going to buy it They simply told me to buy a Lexus that they had. REARLY..... If I want to buy an apple they try to force an orange on you.... I would NEVER buy a car from them if they gave it for 50 percent Off It is not the kind of business to deal wit has they don't tell you the truth AWFULL AWFULL place to do Business at read more

If I could put a negative number in, that's what I would do. I would never recommend this place to anyone. I bought a car from them a few months back and i have had nothing but problems with it. The brakes were squeaking. I called them and brought the car over. They said there was nothing wrong with the brakes. When i got to my car, there was a dent in the side of my car. They told me it was already there. I must have done it. What a bunch of b.s. So, brakes still squeaking Took my car to another place and I watched them remove the tire. The guy immediately turned around and had me come into the bay. Those A**holes had the brake pads on backwards. I called them and they will not even acknowledge they made a mistake. Never ...... Never go there. read more

I bought a 2011 vw gti and on the fifth day of having the vehicle it had a fuel injector problem so I had a shop look at it for me and it was 1,000 to fix all four so I asked the owner of the dealership to pay for the charges and after be littling me and screaming over me we agreed on $400 to me for my troubles and I still come out -$600 and when I go to collect the $400 check for a $1000 repair he wrote off a check for $350. I highly suggest to run for the hills!!! read more

Excellent service. We traveled from Tucson. Arturo was quick and very responsive with any questions we had! They were extremely accommodating and very professional!!!! Highly recommend!! A few months later and we are now stuck with a vehicle that has given nothing but trouble a month later I was stuck on the side of the freeway with low oil pressure that issue was corrected and now we are having more issues. Unfortunately everything was just patched when purchasing. I understand it's a used vehicle but we are now left a non reliable vehicle for our family. read more

Prime auto dealers gave me one of the most painless buying experiences I have ever had with a used car. Their website has a current inventory that I was able to check and see the car right away. I purchased a Lexus 300. Most people would think that a car you buy at a used car lot would have many problems. That was not the case with the Lexus I bought at prime auto. When I took it to the mechanic to get checked there were absolutely no problems with the car. One other aspect of prime motors that I really appreciate ld was the opportunity to honestly negotiate a fair and honest price without all of the games that many dealerships play. I would highly recommend anyone in need of a dependable used car, to go to Prime Motors. read more

After my previous post my daughter took the Van to Honda. The transmission had issues, the axles had issues, the rear door's had issues. All to the tune of around $3,500. Tony argued that this Van was mechanically sound and safe to drive but Honda said the Van was an unsafe vehicle without the repairs done. So who is right? A used car salesman who has ripped off many other customers or the Honda dealership that stands behind their work with a one year warranty? Hmmm, I believe the Honda dealership. After having the repairs done the vehicle is now safe to drive and runs fine. Tony is a snake and will say anything to sell a car even if it's a lie. We will not just go away Tony!! You owe for the repairs done on the Van you sold. We are willing to provide documentation. read more

Thoroughly pleased with this dealership and with Tony! He made the car buying process easy and painless! I got an amazing deal and Tony helped me get down to my ideal payment. The car was in great condition and well below the price of the same car at other dealerships. I'm one happy customer! Go see Tony and get yourself a new car! read more

Inquired on a jayco trailer for sale $17995 and contacted them about it. I was told by the salesman I couldn't look at it because his boss has been using it to camp in. I asked when he would be done he told me next Monday so I responded then only to see he increased the price to $19500 and is still using it for his personal camping. Very Unprofessional!!! read more

Please steer clear of this place. They do not stand behind the vehicles that they sell and they do not believe in taking care of their customers. I have had multiple problems with the vehicle that I purchased from then less then a month ago. They don't return phone calls, and when I show up in person, he is never around and no one else there seems to have the capability of helping me. Bad business read more

I woke my 10 month old up early and made the hour drive to this ramshackle dealership in the hopes of purchasing a vehicle listed on their lot. On their website was advertised a trade-in deal offering $1K over fair value for your trade, something I called to confirm prior to driving in. When we got there, the car that we were interested in had missing pieces and a completely dead battery...should have taken that as the big RED FLAG to get out of there. Finally got the car jumped and took it for a drive. The salesman mentioned *maybe* being able to do something about the battery. Got back to the lot where I outlined my deal, $1K over fair value for my trade, come down $200 off the sticker price to replace the parts and pieces that were missing, and they'd have a cash deal. Immediately, the salesman said he didn't know if they would do anything above book for my trade and there was no room in the price since they'd be losing money on the deal. I informed them that they'd had the car on the lot for a long time (nearly 60 days, forever in the car industry) and that I would not be moving from my terms. The guy said he'd "uh, see what I can, uh, do' and returned 5 minutes later (presumably after calling another customer that he'd been more focused on working with after they called in) saying, "yeah, no, we're not doing that". I then proceeded to pack my family back up make the hour-long trip back home. Here's the thing, maybe it's that I've worked at a REAL dealership as a salesperson, but the entire time, was floored by their treatment of customers. 1) at no time were we offered a seat or a drink--we stood awkwardly in their sales trailer while he took his sweet time appraising the trade, "checking with his manager", and eating. 2) we didn't get contact information for the salesman (no business card or anything, nor did he make any effort to get our information for follow up...in case another vehicle came in or they suddenly came to their sense and were willing to make something happen. 3) the manager of this establishment remained a shady figure behind closed blinds. Not once did he pop his head out and say hello or thank you for coming out to see us. Overall, I would ideally give this place NO stars, but instead, I simply recommend avoiding this place like the plague and spend your hard-earned money someplace that is appreciative of your business. read more

If I could give negative stars...I definitely would!! I would like to elaborate on how disappointed I am with this Dealership and I am consulting with an attorney to see what my options are and reaching out to the Better Business Bureau and any other platform I can gain the attention of. I got a 2016 Chevrolet Malibu from Prime Auto on 3/22/2019 and not even a month later....4/20/19 to be exact there was an issue with the Brake Booster Sensor that caused the entire brake system to fail and on top of that unbeknownst to me the car had literally no oil in it.....0 oil compression. Prime Auto had me in a loaner until 5/13/19 trying to figure out the issue. Nonetheless, had it fixed and good to go.....or so I thought. Fast Foward to 7/30/19, approximately 2 1/2 months later...the entire engine shuts down while I'm stopped at a red light in the middle of the 115 degree afternoon. I had the car towed to Courtesy Chevrolet and was advised the vehicle had 0 compression in all 4 cylinders and needed a new engine. Mind you I had to pay $389.55 for Courtesy Chevrolet to put a new battery in the car (because Prime Auto Sold me a car with the wrong battery in it) just for Courtesy to tell me it needed a new engine. I reach out to the Prime Auto and they request I pay ($80) to have it towed to them so their mechanic can check it out. His conclusion was the exact same. New engine needed for the vehicle...a 3 year old vehicle. So I'm put in another loaner while Prime Auto try and figure out options for me. 3 weeks later after little to no communication, I'm advised by the Finance Manager that the Owner of Prime Auto is not willing to assist me in getting this car fixed...A week later I turn the loaner in and I am now without a vehicle. I put $1,200 down on this lemon of a car. Of the 5 months I had it, 2 of the months it was in Prime Auto possession as they attempted to remedy the many issues this vehicle had. This is the worst situation I have ever had to deal with. I had to surrender the Chevy to the Finance company because I couldn't afford to fix it on my own, I'm now thousands of dollars in the hole for it and taking the bus and using Uber to get myself and my son around. I'm a 35 year old hard working single mother. I haven't been without a car in years. If you would have told me this is the predicament I would be in, in 2019... I would have laughed in your face, but here I am. I would not recommend this dealership to ANYONE. They do not have your well-being at hand and there is A LOT of Shady dealings going on if you get my drift. Bad business!!!! Do not even take a chance, it's not even worth it. read more

Was given a 3day permit, rather than a 45 day permit. 2 weeks to get the title. 34 days (03 October to 07 November) to get all the rest of the paperwork, and that's only because I drove down there and made demands in person. Was lied to repeatedly, by Luis (sales) was lied to by Angie (manager) , Enrique either doesn't know how to follow instructions or doesnt read English, sent the wrong paperwork. In the end, rather than taking care of the problem, Angie would only say 'sorry' and 'you can always walk to the mvd or call a friend to take you to get it registered'. this place is not recommended, they will take your money, but will not provide service or take care of the customer. Highly dissatisfied. They had the gall to try and pin this on me as being my fault, as I didnt want to pay them to title/transfer the vehicle. Contacting the BBB to register a complaint. Not expecting anything at this point other than maybe saving someone else the same heartache. read more