I contacted Prime Electric regarding a recurring issue with an electrical outlet that trips every two hours. What started as a simple service request quickly turned into a frustrating and costly experience that ultimately left the original problem unresolved and far worse. The pressure to make an appointment was made immediately when I first called, little did I know, this was just the beginning of my terrible experience. I was assured over the phone that I could make an appointment and cancel at any time, only find out that there is a $99 fee, effectively locking me in. That alone set the tone for this downward spiral. When the technician arrived, the visit lasted approximately 15 minutes. No meaningful diagnostic process or repair was performed. I was led to believe they would install a dedicated circuit to properly address the issue, but instead I was told they supposedly "reconnected a loose wire." For this minimal effort, I was charged $450. The same day, the outlet tripped again, exactly as it had before. When I called to get help and tell them the outlet tripped again, they literally told me to press the reset button. I cannot believe they actually told me reset it when my original problem is that I have to constantly reset my outlet because there is a ground fault causing it to trip. I am posting a photo of the $450 troubleshoot estimate that does not disclose any details about the project that they basically tricked us into signing. If you work with this company, do yourself a favor and DO NOT SIGN. You can see for yourself they left the estimate blank intentionally to not actually bind them to any work. There was never any proof of repair, or proof of any problem that they were troubleshooting. When I called and expressed my concerns, the heartless owner basically shrugged off my concerns and told me if the technician had to return, it would be another $350 charge because it is a separate issue. This is quite unbelievable the amount of greed and lack of caring this company has for its customers. They do not care if the customer is satisfied and their only goal is to extract as much money from you as possible. I was told that if a technician returned, it would cost an additional $350 because it would be considered a "separate issue." There was no accountability, no attempt to stand behind their work, and no concern for resolving the problem they were hired to fix. What's worse is the ongoing experience after the visit. Despite delivering ineffective service, they continued to call and solicit additional work like telemarketers. Meanwhile, when I attempted to schedule a follow-up to actually resolve the original issue, it became difficult to even secure an appointment--as if my prior experience didn't matter. Their so-called guarantee is meaningless. Their communication is inconsistent. Their priorities are clear: maximize charges, minimize effort, and move on. I'm now left with a $450 bill, lost time coordinating around their schedule, and the exact same electrical issue I started with. This experience reflects a complete lack of professionalism, technical integrity, and customer care. I would strongly advise others to look elsewhere. Their guarantee is worthless, their word is worthless, and now I'm stuck with a $450 bill, hours of time, effort and planning my office operations around their schedule and I still have my original problem left unresolved. Thank you for absolutely nothing and wasting my time read more

Prime Electric - $450 troubleshoot estimate that does not disclose any details about the project that they basically mislead us into signing - Electricians Near Me - Los Angeles, California

Communication was awful. The quote was constantly changing. They said they'd come out on Monday and I would've never heard from them again had I not called them that Monday. Just way more head ache than it was worth. Customer service just isn't that hard. Editing my review because now the owner is just explicitly lying and laughably so. Nothing on the phone call was said about the estimate potentially changing. There was never any mention of a site visit and photos were sent of the site as requested for the estimate. They even tried to tell me I was lying about the price I was quoted before listening to the recording and changing it. When they scheduled the install for Monday they never said there was changing or limiting factors. How could the price change after the install was scheduled?? On top of all that he directly told me more than once the charger has never been ordered. Now he's saying he ordered it in advance. Clearly this company would do anything to get business outside of treat customers correctly or honestly. read more

PRIME ELECTRIC was very professional, courteous and informative during the entire process of upgrading my electrical panel and recircuiting a number of appliances in my home. I feel much safer knowing the electrical repairs were made. Not only did the owner Ben come to explain issues in my home to me directly during the time when I was obtaining quote for the work, but he also sent his best electricians, Patrick and Jeremy, to complete the large job. Both Patrick and Jeremy were fantastic . Im impressed with the quality and service with which they competed the work. They were accommodating to last minute changes. I feel safer in my home. Thank you, Prime Electric, for doing such an excellent job in my Santa Monica, old condo. You are the best! Hannelore In Santa Monica read more

I've been having intermittent power issue for the past week. I called Prime Electric to help me they fix the issue in no time.Ther electrician is really knowledgeable and very helpful.Keep up the goodwork! read more

Wednesday, Jan. 7th, I spoke to a lady regarding an electrical issue. She didn't appear too knowledgeable because I had to point out to her that the website mentions getting a quote. I then asked to speak to a manager or supervisor. She stated that she was the manager. After being disappointed with her customer service, I decided to end the call and reach out to another company. read more

Patrick was friendly, knowledgeable, and professional in installing my EV charger. He explained the work around that was needed due to some complications with my electrical panel. Patrick then installed the charger and made sure it was optimized for ease of use. Great job! Thank you, Patrick and Prime Electric! read more

Patrick and his teammate were very nice and professional. They were on time and explained exactly what they were going to do and the price. They were also fast and did what they said they were going to do. Would definitely call them again in the future if needed. read more

Had track lighting installed in my living room and family room that had high vaulted beamed ceilings (with no attic space to install recessed cans). Omar and Abi did a great job...they were professional, knowledgeable and personable. Will be using them again on my next project. read more

Traced exterior electrical conduit, determined feasibility for use. Segregated hot lines from lines that had been previously disconnected. read more

I've been using Prime for my business that has has a ton of electrical. If you've ever been to Yard House, you know, we have a ton of lights, TVs, huge fans, dimming lighting, and everything else it takes to run a restaurant. Patrick came in today and wowed me with his professionalism, knowledge and the ability to assess a problem. He was efficient and informative. And really funny too. He gave me tips on how to prevent similar problems in the future (which i appreciated), we shared friendly banter and he had me laughing which started my day off right. Thanks Patrick and Prime electric for the quality service and reasonable price. read more

You guys have done solid work several times for me. The team is professional and responsible. Jose was my guy. He was awesome!! Did everything perfectly. It was one of those jobs where you keep uncovering obstacles and he was awesome true pro and just a pleasure to work with! A+++++ read more

Thank you so much for your fast and amazing service!! Made it on time and was extremely quick with the completion of the service.

Had a dimmer switch replaced for LED bulbs. Patrick was on time, professional - the whole team at Prime Electric couldn't be better.

My experience was great from start to finish. Ben did the service estimate for me on site. He was very knowledgeable. On the day of the service Omar and Arturo did the work. They were very professional and they always maintained their work area clean and even after they finished. they did that every day for 3 days. Despite running into some unforeseen issues, they always found a solution. I highly recommend. read more

I've used Prime Electric several times in the past and always been very happy with them. My experience today was terrific. The electrician, Patrick, was very thorough, worked quickly, explained everything to me as he was going along, and cleaned up really well afterwards. read more

Met with the owner Ben for my job. He was on time, highly knowledgeable, and provided a good quote in just a couple of day. He performed the service well. read more

Ben came to my home about a week ago and seemed nice but quoted the work to be done at $25,000 (which I knew to be a joke). When I went Angi.com, the estimated parts cost was $1,526 and the estimated labor cost was $3,800; the other quotes that I have received are for $6,400 (parts and labor) and $7,950 (parts and labor). Now that I have quotes at one third the cost of Ben's - why would I go with him as a cont? Caveat Emptor:"Let the buyer beware..." read more

Prime Electric - Electricians Near Me - Los Angeles, California

Very impressive. I booked Prime Electric to mount a TV to the wall. They were very punctual, super friendly and very detail oriented. Ben came over asking all the right question to know exactly which hight and what proportions to the wall I want it. Came out great and was super fast, I definitely recommend working these guys and will be calling them back on future projects. read more

Prime Electric - TV mounted to wall - Electricians Near Me - Los Angeles, California

After searching/speaking to several companies, to install a new 200 amp electric panel, I found Prime Electric. I am happy to say the entire experience was professional and timely. Their price/fee was competitive and communication was excellent. I am pleased with every aspect of the job and would highly recommend this company for any of your electrical needs. read more

Ben and the staff at Prime Electric did a fantastic job installing the 220 outlet for charging my electric vehicle. They were able to install it sooner and faster than originally quoted and the end result looks even better than I expected. Ben was especially helpful. He was able to handle a misunderstanding with grace and professionalism. He went above and beyond to help clarify confusion. You can tell he takes pride in his work and business. There is a great reason Prime Electric only has five star reviews. They go out of their way to make sure the work they do is exceptional and their customers are happy. I would recommend to anyone needing electrical work. You won't be disappointed. read more

Robert & Miguel were awesome! Ben was super fast and responsive and runs a great company. Very pleased with the work they did. Friendly and professional as well as on time and efficient. Definitely recommend, thanks guys! read more

Ben saved us a lot of time and headache with a fast, correct diagnosis. He did quick, excellent work, and I definitely recommend him for any electric work you need around the house! read more

We just moved into a home that was built in 1958! After remodeling and moving in we discovered the electrical was outdated. We needed a new electrical panel! We search and asked for a good electrician. Boy did we find one in Prime Electric. Ben and his crew were professional, and clear step by step permits, LADWP, inspections, and completion. They were very communicative and clear about timelines. We even received copies of the communication between Prime and the inspectors and LADWP. We always knew what was happening and when. Prime was amazing and we would recommend them without hesitation or any reservations. read more

I was in search of an electrician when I came across Prime Electric and called to schedule a phone estimate, Ben called me right away and we scheduled an appointment for the same week. He came out walked me through what he would need to do to install my light fixture and got it done in a neat and timely manner. Also installed a dimmer which put the icing on the cake. I couldn't be more happy with the results and feel so secure that it was done by someone who knew exactly what he was doing and backs his work with a lifetime warranty! I see now why this company has 5 stars! I will definitely be recommending this company to friends and family. Thanks again Ben so in love with my light fixture!! read more

Prime Electric - Electricians Near Me - Los Angeles, California

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Our bathroom ceiling heaters both went bad which was a problem given the colder evenings in winter. We are repeat customers of Prime Electric due to the excellent service we have received from Ben. Ben put a lot of time and effort into obtaining the replacement parts to repair our existing heaters, which are no longer being manufactured with the same configuration. Thanks to Ben's efforts, we saved money and now have comfortable bathrooms again. Ben and his assistant observed strict social distancing, wore masks and shoe covers and left the work sites in both bathrooms immaculate. He has educated us about preventive maintenance to extend the life of our household electrical products and answered our questions in terms that are easy for us to understand. He has been polite, pleasant to deal with and has always returned calls promptly. He has been punctual and notified us in the event he were to be delayed if a prior job was running longer than anticipated. Our thanks to Ben and Prime Electric. read more

Ben is GREAT! Not only is he extremely knowledgeable, he is a good business man who is honest doesn't take advantage of you. Ben came out to take a look at a potential electrical issue and reassured me that upon inspection there was nothing to worry about. He also fixed a light fixture that had been bothering me for months. I highly recommend him for all of your electrical needs! read more

Ben and his team were fantastic. reasonably priced, clear / concise itemized billing, and very professional. I would recommend Prime Electric. read more

I needed a small electrical job done--adding an outlet, and Prime Electric was very responsive and helpful. They had great communication with me--went over pricing scenarios prior to scheduling (and they were accurate); sent appointment reminders and confirmed the appointment the day before and gave me ample notice the day of the appointment about their arrival. The two people who did the work were very professional. The job was done quickly, neatly and well. read more

Just awful. No show after setting up an appointment and rude on the phone when I called to find out what happened. Waste of time!

This company did my outdoor lighting and installed 50 lights and ran low voltage lines in my walls. i got a good service and good price The owner arrived to my house, presented himself, and did a great job. i definitely recommend them. read more

I had great experience with Prime Electric. I had my entire home rewire and Dealing with Ben was a great experience. He explained the process, price was very competitive and turnaround time was a breeze. Will go back to them again!! read more

Respondes within minutes, reasonable prices, knows what he is doing and explains everything throughly.

I've been meaning to post this review for a while. We've been incredibly happy with all the work Prime Electric has done on our house in the past and will continue to use them for future renovations. Ben really goes the extra mile to make sure everything is done as it should be. I've recommended Prime Electric to others, and wouldn't hesitate to recommend them again to anyone looking for top-notch electrical work. read more

I had some outdoor lamps I needed installed and another pendant fixture. I made the call and Ben came out to give me a price. Two days later the lamps are installed and I couldn't be happier. I was given options regarding the installation and that is always good. Thank you for making this a very easy process and I'll be conracting you to replace my low-voltage lighting with the new LED lamps Ben suggested. Thanks again! read more

It was an absolute pleasure to deal with Prime Electric and personally with Ben. The service was impeccable from appointment call to completion of work. I had a bunch of big and small electrical needs, and Ben resolved them quickly and with great quality. As a real professional, Ben understands importance of efficient communication with clients. He listened attentively to all of my needs and concerns, and never showed any sign of impatience or lack of time. The project took a few days, and Ben was responding quickly to my texts and phone calls during all that time. Apart from his direct duties, Ben was very helpful in recommending other services - handyman, painters, contractors. Thank you Ben. Especial thank you to Ben's co-worker Andrew Barnes, who recommended me a great handyman. Five stars to Prime Electric! read more

Had Ben (the owner) install my video equipment. Very professional! Excellent job there, on time and on budget. Highly recommend Prime Electric to anyone who needs a electrical job done professionally. Thank you, Ben! read more

I am currently in the middle of three different projects with Prime Electric and I highly recommend them! It is incredibly easy to schedule with them, make payments and communicate with. Ben is thoughtful, knowledgeable and fair in his pricing. I have been looking for an electrician for a long time and I'm so happy I found Prime Electric. read more

I am an out of state landlord and I called Prime Electric to do repair work based on a city inspection. Ben responded to me quickly and advised how best to handle the job and to deal with the city permit process. He scheduled a time/date to conduct an inspection for an estimate and got back to me very quickly. Of course, once he started the work, he found more issues and thoroughly explained what needed to be done and how much it would cost. He was very open and honest and sent me pictures to better explain what the issues were and how best to resolve. He gave me an updated estimate and we scheduled a new appointment. On the day of the service, he performed the repairs, kept me in the loop and worked closely with my tenants. As I mentioned earlier I am out of state landlord, so to have someone like Ben with Prime Electric to help with repairs from afar is so comforting. I am extremely pleased with their service and would definitely use them again! Thanks so much Ben!! read more

They were quick and knowledgeable and helped me out while I was in a jam. Would recommend Ben. He was great.

Needed an electrician to install a charger for my electric vehicle. Called around and I spoke with Ben who was extremely patient with all my questions and left a good impression. Even though he may not be the cheapest I was quoted, I believe in the saying "you get what you pay for". With a lifetime warranty you know he does quality work. He arrived on time and did a fantastic job letting me know exactly what to expect. It all went smoothly and left the job site clean. Would definitely use again for any of my electrical needs. Thanks Ben! read more