Like some of the others, this is a bait and switch. The quote that they gave me was way too low…read more($129) and when the guy came in, Jerry, he quoted me $900. So, the background, I have an older furnace that had some black soot coming out of the vents and he said it was mold and mildew. He assessed the furnaces in the attic, and told me what he had to do. Sounded reasonable, so I agreed. This was on a Thursday. After he left, the problems were 1) the blower stopped working after he finished so I had no AC during that heat spell in May 2) there was a small gas odor after he finished 3) he didn't do the dryer vent cleaning because he had to be somewhere in the afternoon, at 2:30pm! He was telling me all the things wrong with my HVAC system as though he didn't want to do the work, but was completely interested in talking about the house that he was building and how great the HVAC was. But what's disappointing to me, especially, was his unprofessionalism. He didn't complete the job at 2:30pm because he had to "go to downtown to talk to the painters for his house that is being built." Like you are on company time, how many other jobs has he not finished or completed for his company to tend to personal matters? I paid in cash, so he likely didn't even report this job. I called another HVAC team and they fixed my furnace blower to just get the AC working but also gave me a great deal to just replace that old furnace upstairs. They were also the ones that explained all the bad work that was done prior, and the lack of work that Jerry did! When they ripped out the junction box, all the mold and stuff Jerry took a picture of was still there! The major thing was the gas leak, and fortunately my new HVAC guy found it. That could have been very dangerous. After the work of the other HVAC company was done and I had time to think about all that Jerry for NOA didn't do, he called me and said that he could come on the Saturday for the dryer vent cleaning. When I asked him what time, he said he'd check and get back to me. Then he never called me back. Then he calls me randomly on Sunday, the next day, and I cancelled on him at this point because I don't trust his work, or this company. Beware of NOA, and how they take advantage of you not knowing about HVAC. As a nurse, I naturally just wanted the best for my family in terms of air quality. But to damage the system I had in place, despite the age, and potentially cause more danger with a gas odor and leak, I don't think I can trust this company. Plus the fact that Jerry, was more concerned with his own personal project than helping me was a real turn off. He said it'd only take 10-15min, but didn't do it? Because of traffic to his paint match appointment? Bad value, bad customer service, bad work. Response time was good, but the only reason why I had to leave a star is because you can't leave a '0' star review.

They give a low quote and scam you into a higher price. They also completely missed the appointment…read moreand the quality of work is poor.

Great price, great installation. Superior product and professional all the way!…read moreYou can't get better service.

I have been burned by quite a few HVAC companies in the past. I finally found Green Leaf Air to…read morehelp with several issues we had over the years due to a bad install from the previous owners. I have had greenleaf out for 5 different fixes, and can honestly say I trust this company now. I always worry about different technicians having different skills or level of morals, however it seems whatever greenleafs policy is, is consistent between them. The first two times, I had a clogged line and a dirty coil. The technicians not only fixed both issues and showed me what they were doing, they then walked me through how I can do it myself to save the cost and a trip. I then had two larger issues (TXV Replacement and a cracked refridgerant line) and another airflow diagnostic which i requested, all of which I was walked through each step and given the full information and options. Not once did the technicans just throw their hands up and say "only thing you can do is replace everything" which ive had some grifters tell me in the past. The TXV replacement was significantly cheaper than I had been googling online and the technican's were very courteous. I also was given lots of clarity and assurances from the dispatch desk where they walked me through their pricing and said the price they quoted is exactly what I will be charged (as I was curious how the TXV replacement could be so much less than I was expecting). Im typically very suspicious of all contracting groups, but I have to say, greenleaf is the first to actually gain my trust.

Do NOT call! Scam artists & pressure tactic sales:…read more My mother responded to a "summer special" mail flyer advertisement. She wanted a cleaning, and they charged her for an inspection. Of course the inspection revealed "damage" & sold her on a "complete chimney replacement". They re-skinned the exterior siding and charged her nearly $8000. What an incredible business model: take advantage of elderly couples and rob them blind.

Our journey started with rain coming into our firebox during a storm. We called a roofer who said…read moreit wasn't the roof it was the chimney and gave us the phone number to Masters Services. Gabriel came out and did an inspection and found that the Fireplace had not been installed correctly and if we used it there's a good chance we could burn the house down. I thought it was extremism and did some research. I was able to confirm that what he showed us on the inspection camera was indeed VERY incorrect (the flue pipes were screwed together) and it could burn the house down. We decided to replace the Fireplace. Gabriel and Cayden worked with us through the entire design and installation. Cayden even offered to meet us at stone yards to help pick out Granite! What company does that?! Masters Services does!! Cayden and Gabriel were very responsive to my exhaustive questions and concerns. We're thinking about renovating our kitchen next and we WILL be using Masters Services for that job too!

Scheduling the appointment for my duct cleaning was a breeze. Maria was very helpful and even…read moreassisted with a last minute reschedule from my side. There was no attempt to upsell and the promotional rate was offered. Paul Boyd, who is the owner is a certified and knowledgeable gentleman who is an expert in his field. He did an energy audit and identified areas to improve efficiencies. He also highlighted areas that were good, which is not something most businesses do. At no point was there a push to sell or upsell. His main focus was to ensure that the customer got the most from his visit. Will be using their services to fix some of the issues identified. The duct cleaning was scheduled for a different day. The techs arrived early and were very efficient and thorough in the job they performed. The work and cleanup was completed to my satisfaction. The pricing for the duct cleaning is competitive in comparison to other companies in the market. I highly recommend the services of Climate Doctors for your duct cleaning and sanitation. The superior ratings online are totally reflective of my personal experience with them.

I received almost an immediate response to my inquiry. I spoke with someone on the phone who was…read morevery knowledgeable and they were eager to find a way to meet my aggressive timeline requirements. Darell showed up on time and got right to work. They did a fantastic job and they were very careful as they worked around my home and personal belongings. After the cleaning, I had a question regarding one of the filter sizes and inquired about before and after pictures. I received a follow up from the actual owner of the company after hours, who was eager to share all of the finer details of the service. He then proceeded to offer to come out and do a free energy audit at my home. This is the company you wanna do business with. Great service excellent follow up and they had a better price than the other company I had been contacted by.

SafeFlue was amazing. So easy to schedule an appointment. The technician kept me posted on his…read morearrival and got to the house right as scheduled. They worked efficiently and fixed both fireplace in under 15 minutes. I highly recommend them to anyone!!

Technician came out for inspection and stated I needed a new cap since the existing one was damaged…read more(crushed) on my wood burning stove. Appointment was set out a week in advance between 8 & 11 am, I actually called them at 10:45 and they said be there around 2pm. We rescheduled for the following Friday. Finally after they replaced the cap and put a seal on the door I have a smoke filled house and they're telling me they have nobody to come back and correct the problem. Terrible after the service business. Its ridiculous that I am having the same exact issue from before they diagnosed the problem, supposedly fixed it and charged me now I have to wait and deal with the smoke filled home.DO NOT USE THIS COMPANY!!! Mr.Chapman of Arlington Texas

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

Our main A/C unit stopped working during the July 4th weekend. I called Harlan Johnson Saturday…read moreafternoon and Nathan came out first thing on Sunday morning to fix our issue (faulty dual capacitor). My old maintenance plan with them had expired so I was charged the $199 weekend fee. However, I decided to sign up for the plan and Nathan spoke with the front office and they were willing to waive the weekend fee as well as provide good discounts on the services already provided such that the maintenance plan was almost free. They are not the cheapest option but do excellent work! Would highly recommend.

Good service - had my annual summer inspection and a coolant leak was discovered. Since the unit…read morewas 20 years old we decided to replace it. Edwin and his crew did the installation - they were friendly and courteous. They worked diligently on the installation - covered my floors to prevent damage and cleaned up all pieces of the old unit. Edwin even patched a hole in the house wall where the some AC connections were located - this was greatly appreciated as I was worried about rodents getting into the house through the hole.

So, apparently my review wasn't to Sam's liking, because he made sure to let me know that I (the…read morepotential customer) wasnt charged anything for the free consultation and estimate. Which....it was supposed to be free regardless, so congrats on sticking to that part. You laid on the floor and literally leaned over, taking photos upside down. There was one flexible duct (that could be relocated easily) that you, yourself ​.said that it would be an easy, straight shot. I even suggested zigging or zagging if need be, but you were adament that the best and easiest way would be straight under the floor. It went from "this'll be easy" to "well, we're looking at 7500 on the high end, because this is a complicated job". It isnt just that it was a price i dont like, it was a price that would blindside anyone. Especially since your website claims that services BEGIN at $300. No one said they expected the job to be $300. But if thats the starting point, I would really love an itemized invoice of how much everything costs, if im being quoted between 6500 and 7500. I was prepared to pay up to 1500 for that job, which is on the high end of reasonable. But for coring 8inches by 4.5 inches into concrete, a 15ft connection with 4 right angles and a damper...7500 "on the high end, it could be a grand less" is way out of the ballpark. In a nutshell, claiming that relocation services START at 300, it gives this client that notion that even the jobs you see as "complicated" wouldnt be more than 2000 "on the high end". Which is why i got the impression that you didn't want the job. Please don't backtrack like you didnt ask me to show you what your own website says as a way to overcome an objection to a price estimate. It doesn't give much confidence to the client when you're saying that your web technician made some kind of mistake. I also work in sales. And when you have a starting price listed, the price quoted usually bears some resemblance. Like i said, i was prepared to pay up to 1500 for this job, maybe even 2000. It sounds like maybe you just didn't like the review you got. You started great, and even the price was your perogative to charge, it's YOUR business. But don't backtrack, don't try and have two people give a review for a single interaction, and don't react to reviews that you don't like as though any normal person in any normal tax bracket wouldn't be offended by a 7500 quote when your site says services start at 300. Its giving "intrigue people with a low base price to get me in the door, and then it doednt matter if im hired, charge whatever, because i'll either get to go to the bahamas on them, or i'll at least get two good reviews." So im just letting people know. Sam is very personable, very approachable, and seems to really know what he is doing. That said, don't expect a reasonable price estimate commiserate with the pitch on the website. And look for Sam to be offended if he isnt given an exemplary review. ​? For the record: ... It took four days because my mother was in town, and I waited until she left. Painting this picture of a potential client as though they maliciously attacked your business for pleasure is abbhorant. Especially when you said multiple times that you wanted a review. And especially since I simply said what happened and my impression. Just because you don't like it, doesn't make it an attack. There were things that i didnt like, as well. This has nothing to do with your level of work, because no work was performed. But you still stuck your qr code out and expected feedback. Which is what I put in my review. It's feedback. So you can be better. Right? Why press for a review even though you know that no work was performed...what did you expect we review? It's interesting, that in the week since, the website has changed, and there are no more free in-person estimates. ​

It was very honest about the cost. Made it pretty clear that I wouldn't be able to get a level one…read morecleaning. Also explained what he was doing very well. I was pleased with the work. It seems like most of these guys sell you on $100 job and then come out and charge you more. At least he was honest about it.