This place HAS potential to be good, but needs work. This review is not to criticize the restaurant or owner, but to help the owner improve.
This restaurant is located in a shopping center, so its not a single standing building. Did not know what to expect when i walked in. The inside was very nice and fancy, great for groups or date nights. I felt under-dressed coming here after work. We got here at about 6:30 pm. The whole restaurant was empty, and remained empty till we got the check. A group of 3 came in during our meal and were seated, not even 5 minutes after looking at the menu, they walked out. (weird, wondered if it had anything to do with the restaurant)
The waitresses are VERY nice and polite and could be great, but they are not trained properly.
When we were seated the waitress asked us if we wanted bread. This shouldnt be asked, just bring bread. She brought us bread and a little olive oil dip and olives and some corn hummus. Olive oil dip and olives and bread were GREAT!
This place is a steakhouse. My boyfriend asked about the steaks on the menu, the waitress had no idea about any of them. He asked about the sizes, the cuts, lean or not and did not get an answer. When i asked about the surprise steak, she claimed it was a small steak maybe about 14 oz, then said its a big steak. Is it big or small? Not a hard question to answer. If you dont know, go ask somebody. (she actually did go ask somebody and came back and said the steak can be cooked however you like it, which is not what we asked)
I got the salmon (minus the honey ginger sauce).I was satisfied with my meal.
My boyfriend ended up ordering the skirt steak. Came with reheated old baked potato spears and mushroom risotto. My boyfriends steak came cut. It was not a solid steak. It was cut up pieces of steak. VERY disappointing. You can actually tell that the steak had been cut up BEFORE being cooked. So was this an actual steak or was this scraps?
From the moment the bread and oil/olives were brought out, we had mini flies flying all around us and clinging to the wall right next to our table. These were not little fruit flies, they were bigger and a lot. Everyone who worked at the restaurant saw us swatting them away while trying to eat, none of the workers did anything or offered us a new table to sit at. Disappointing.
My salmon came with sliced cooked vegetables, which i did not eat. I had the vegetables and tiny bite of salmon left on my plate. Waitress asked me if i wanted a box to take my food home or should she "throw it out" - i didnt want to take it home, and I dont care what you do with it after i leave. Just felt weird hearing a waitress ask "or should i throw it out?"
At this time (about 7:30) another couple walked into the restaurant to be seated. We were finally not the only people in the restaurant.
The bus boys were very nice, and friendly and EAGER to work. Just wish they had more business to keep them busy. Everyone was standing around staring at us the whole time.
When it was time to get the check, we mentioned to the waitress that we had the groupon deal. (deal was $50 for $100 toward meal) She got us the check and our total was $105. (for steak, salmon and order of french fries. No beverages or appetizers) The waitress came to our table and scanned the groupon on our phone and my bf handed her his credit card for the remaining 5 dollars. As he handed her the card he said "you can charge the $5 to this card".
She came back with the credit card receipt to be signed for $19.
My bf questioned it, and only after he questioned it was he told that tax and gratuity (18% that they automatically add to bill) were not included. This is fine. BUT we should have been told this before you charged the card. We would have ordered more food or gotten drinks to use up the rest of the deal. But since the waitress was not trained properly, we were not told this. Another waitress came over, also very nice and sweet girl and explained that groupons dont include tax and tip. She said since we werent told this that she would get it taken care of. She said "we'll wave it, we'll fix it. We'll get it taken care of" - well she didnt do anything. She just went and got the owner. The owner came out and asked what the problem was, we explained. He said thats the rules and blah blah "ive had over 1000 people come in this summer and use the groupon, almost 600 people and we didnt have any problems" A- good for you that you had that many customers. B- learn to count
He did nothing, offered no explanation or help. We got up and left.
Its very unprofessional to make a scene in a restaurant and let the whole place know we were using a groupon. Its unprofessional to allow your customers to leave mad and feel ripped off, especially when this is a new business. Why is your restaurant empty? FIX IT.
First bad impressions lead to less than stellar reviews like this, and customers who will not return. read more
