Poor experience! Charged my girlfriend $1,300 dollars for new spark plugs and coil packs along with…read morea belt and air filter in early December, and because of our poor experience with the rude staff we took her truck to a different mechanic for another repair this may. Turns out according to our new, highly recommended mechanic amount friends, none of her spark plugs or coil packs were swapped out and are still the original parts!! Incredibly disappointing experience and would not like to see this happen to someone els!

To expansive like honesty there people who would do the work with half the tools and charge a good…read moreprice ..this place charges a lot for a simple oil change I can pay 100 bucks and get the same oil as anywhere els they must have gold oil charging 300 bucks

Received a detail inside and out but when I paid they never asked until several weeks later if I…read morewas satisfied. I would have mentioned it on my way out but they were too engrossed in speaking Spanish to each other. That was nice that the owner bothered to call later. I told him the work was marginal or so-so. He didn't ask why. They never cleaned the carpet on the drivers side as there was lipstick glaring that was never touched. I wouldn't go back, work was not worth what I paid.

This place will rob you blind will give you a good price to get you in the door...but wait Mark my…read morewords your phone will ring with your vehicle need something more..do your self a favor go somewhere else say your time and money

I have been taking my cars to LA Auto since i moved to worcester 6 years ago…read more They have kept my 2013 mustang running well and always have been super sensible on the approach and the cost of needed repairs. Also on my newer car i have brought to them when the warranty ran out and had extended warranty which they worked with the company to assure i didn't get charged for the fixes. Furthermore the car is not a brand i would say they typically would want to work on haha and they do it with a smile. I find the value of their service to be top notch. I would definitely recommend them to local friends.

I went to LA Automotive on recommendation from a mutual friend who stated that they can fix old…read morecars and your problem. I had a few issues with the car,and the main one was that it stalls right after it is started,also I had and ignition key cylinder which was incorrecly installed by a previous shop,and the hazard lights did not work. After the car spend 4 days there Lars called me to say that everything was fixed but my tach was the cause of the engine NOT running,and you need to replace it,so he disabled it and to come down and pick up the car. I picked up the car and discovered that the bottom plastic cover to the steering column was broken and that my directionals do not work,along with my hazard lights and my speedometer and odometer also do not work. In addition when I got home I could not turn the car off because the ignition key cylinder was stuck forcing me to pop the clutch ((thank god it was a manual)) and disconnect the battery so it would not go dead. I called them back three times and they never returned my call, I now have to have this car sent to another shop, to fix what they should have fixed the first time. What really angers me is that they did not return my calls. If you see a pattern of bad reviews, maybe that is telling you something. THEY JUST DO NOT CARE DON'T GO TO THESE PEOPLE THERE ARE TWO MANY OTHER SHOPS THAT WILL TAKE CARE OF YOU,I LEARNED MY LESSON.

The staff was so helpful- three employees went far beyond the call of duty to free the rusted-solid…read morebracket holding my spare tire so I could drive home. Andare (Anrade? sorry bro, I did not catch your name over the traffic!) did not blink when my spare needed a new valve stem-he just fixed it. 15/10 would recommend for emergency fixes.

After wasting about three hours at Tire Warehouse on Grove Street where they couldn't get to anyone…read morewaiting-- I headed up West Boylston Street to L&M Tire Auto Repair-- they were absolutely top notch. The young man who waited on me was professional and completely understood what I needed, he even called me after I dropped it off to run an errand to make sure he had the right tire. The repair was done quickly and professionally-- and this will be my new spot to get tires. FIVE Stars for these guys.

Jefferson Service Station provides top notch repairs, are extremely courteous and you can't beat…read moretheir prices.

I bought a truck from Dave in 2016, which in my book went super well for a beater truck bought on…read morethe fly. Since then I've been coming here on a somewhat regular basis as I tend to drive S-boxes so there's almost always SOMETHING needing attention. Dave always a great job doing just what I need and doesn't push me to get unnecessary work done, which is sadly not that common when you're a woman. I feel every job is fairly priced, I'm always satisfied with the cost of everything done. I super appreciate being able to come in on Saturday mornings for most of my work since I work office hours; not needing to take time off work to bring the car in is always pretty excellent. I can definitely see myself coming here for many years to come!

I lived within walking distance for 10 years so they became my mechanic by default. I will say that…read morethey were much more than just convenient. They were always so good to me. The staff was always friendly, especially Kevin at the front desk. There are few people in the car sales/repair business that I would EVER be happy to see and he was always cheerful and knew all the regular customers like family. The repair work was always done quickly and done well. If I didn't need something, they were always honest about it. They knew I was a repeat customer so they treated me fairly because they knew I would keep coming back to them - they were never looking to make as much money off me for that one repair, they just wanted my car to run right! They were always fair with the price and they were helpful and honest if I just needed advice about an issue with my car. They were always realistic about their schedule as well and if they had to put me off for a few days because they were busy, I went into the book and they took care of me when they said they would. Communication was always great too. I never had to chase them to find out what was happening as they would call with updates. Car repairs are never something you want to have to deal with. Crappy service compounds that. No matter what the issue was, even if I dreaded having an issue with my cars, I never dreaded taking my cars there. I can't say that about many other places. I wouldn't hesitate to recommend them to a friend, even if they're out of the way.

I have been bringing my cars there for several years. They are excellent. They schedule you in for…read morework and get it done very quickly. Very friendly and they take the time to explain everyhing.

Bought a used car with a gas tank that was starting to separate, unbenounced to me…read more A year later and gas was pouring out. They replaced the gas tank, 2,500.00 CHEAPER than other quotes, and I have so much peace of mind now. These guys are terrific, helping my rusted car pass inspections, warning me of possible issues coming up. I love these guys. I'm a customer for life.

Always reliable, you can count on Ted and his team to get it right the first time. Pricing is…read morecompetitive with any other shops in the area and much lower than the dealer repair shops.

Absolutely awesome service. Ashley was great and put up with all my calls and questions - wicked…read moreknowledgeable and honest too. I had a warranty through another party and was able to go here. The previous place I'd gone to told me not to worry about certain things as they weren't pertinent to the car getting from point A to point B. Not only did Premier Auto Repair look directly into all the items I asked (as major or minor as they could be), they were meticulous in their notes, and also looked into other items that may have been of concern. The replacement items were delivered and installed within a couple days. And trust me there were a lot of things to my car done. Feels completely different now. This spot was a good 20 minutes from where I live but I'm not going to any other place again. Overall ... I'd give a 6/5 if I could. Thanks guys!

I brought my truck to Premier Auto for an intermittent crank-no-start issue. I normally use another…read moreshop nearby, but AAA towing was unable to bring it there at the time, which is why I brought it to Premier. On the first visit, I was told it just needed an oil change. Four weeks later, the same issue returned. On the second visit, I was told the truck started fine for them and that the problem couldn't be diagnosed unless the check engine light was on or the no-start was occurring at the time. When I came to pick the truck up, it failed to start, at which point they said they could now diagnose it. I was informed that corrosion was found on the fuel pump ground wire. I was told the fuel tank was lowered, the ground was cleaned, and the issue was fixed. This repair was approximately $720. I specifically asked whether anything else should be replaced while everything was apart and was told no, and that the technician was confident the issue was resolved. Two weeks later, the same no-start issue returned. When I brought it back again, I was told the fuel pump harness had internal corrosion and was quoted $1,300 to replace it. When I asked why the rest of the wiring was not checked during the previous repair--especially after corrosion had already been found--I was told they did not want to perform additional labor at that time. I also questioned the labor cost, as I did not feel it was reasonable to pay again for major labor so soon after the prior repair. I was told additional components such as the bumper, tail light, and spare tire would need to be removed. At this point, I lost confidence in the repair approach. I declined the work and took the truck elsewhere. After bringing the truck to another shop I have used previously, I was informed that the fuel tank does not appear to have been lowered during the prior repair. The tank strap bolts show no signs of being loosened, heated, or disturbed, which does not align with what I was told about the work performed. P.S. After bring my truck to the other shop and after removing the fuel pump assembly, the condition of the pump and surrounding components showed significant corrosion consistent with long-term exposure. Based on its condition, the fuel pump clearly warranted replacement alongside the harness. I am also a former mechanic, and based on my experience, several explanations I was given about the work performed at Premier and the necessity of labor did not align with standard repair practices.

drove a working car in for a water pump repair (definitely should have went to the dealership) they…read moreclaimed water pump was overworking alternator, so should swap both out. told them alternator didnt seem broken, as we literally just drove it in with no problems. they stuck with the repair. during their repair, they blew the OEM radio. they claimed "it was the bad alternator that you had, it blew the radio." weird ... because the alternator did work when we brought it in. radio worked when we brought it in. total scammers, stay away

I've been here 4x, today being my 4th and each time I've made an appointment. Yet EACH TIME they've…read moremade me wait an hour to even have my car brought in. I'm not sure if it's just this location but I am very disappointed and can't recommend coming here because it's been anything but convenient every time. For being a Ford 'quick lane' they are anything BUT quick.