I was a new customer to Primetime Window & Gutter Cleaning, having contacted them through Thumbtack. The business was quick to reply and schedule an appointment which was greatly appreciated. I mentioned in my inquiry request that I have old windows and would like to request cleaning of tracks and screens, hoping for the use of a power washer to remove the leaf/debris clean up. The overall cleaning of the windows was done well and I have to give a strong appreciation to the two gentlemen who worked on the windows as my apartment was quite warm (old building-no central air) and they managed to maintain good spirits despite the heat. The reasoning behind the lower rating is as follows: 1) I was given a 4 hour window and when that time came and went, I did not receive a notification, so I called inquiring on ETA. The individual who answered the phone said likely another 30-45 minutes. While I am not a fan of arbitrary 4 hour timeframes, I understand the practice, I just think a courtesy outreach would have provided a greater level of customer service. I did eventually receive a text noting the contractors were on their way, however, that was past the time of the original 4 hour frame. 2) I don't feel the tracks were cleaned very well, likely because they were cleaned out by hand. Again, a reason why I was requesting a power wash as cleaning by hand is tedious. 3) The website notes use of drop cloth-none were used for my windows and there was plenty of debris that formed below the windows. I ended up sweeping up under the sunroom windows though I did this under my own volition while the gentlemen cleaned the second set of windows. However, there was never a request for a broom to clean up debris from other windows, which I ended up cleaning myself as well. 3) There was residue on one window which one of the gentlemen noted required some specific chemical to clean-I asked if they had such a chemical and was informed "no" due to some changes of the company trucks and materials....4) I was not given any estimate once the evaluation of the number of windows/labor was done. In fact, I had to explicitly ask what the total was as the gentleman was already set to run my card. 5) I wasn't crazy about the running of my card on the contractor's personal phone, I'm surprised there is no business tablet used. I felt bad for the contractor running my card as his phone service was not strong and in fact he had to connect into my Wifi to get a reception. All in all, while the widow panes certainly look much better and I give strong kudos to the two gentlemen for working through the heat, the aforementioned is enough for me to likely look elsewhere to another business for window cleaning services. read more

Where do I begin? I have taken the appointment on Monday morning at 10:00 AM no one came until 11:30 AM. I already talked to an agent over the phone we already decided the prices told her how many windows I have what I need to get done. She already told me the price and the guy is coming and telling this is how much will going to charged. I am like why are you giving me the new price and the person was so rude. He said I don't want to work with this kind a person plus he just walked to backyard without letting us know. The manager called me and they were going to send another guy on 12 no one came until 3:00 PM. so I would like to say the company does not care about the time. Time does not matter to them. I was unable to go to work that day. I advised every one not to get the window cleaning done with this company because is not worth it. They did not do a good job this is not even professionally done. This is a very cheap work they have done. After they did not open all windows and clean properly. I can still see the dust after they left. Plus all dust they did not even clean it. I was completely unsatisfied with the customer service of the boss. Unpromising. I would like to get my refund for the time that I could not do all day plus work was not done well at all. Very cheap work nothing was clean. Everything looks same. read more

Wow! What's the WORST company you can imagine? Prime Time sent two people (who didn't speak English) to clean my residential gutters. One guy climbed on our roof with a leaf blower and walked around in a few minute, then said he was done. They wanted more money than quoted on the phone. They called the boss to get the agreed upon price. When it rained, water poured over the tops of our gutters because they were still clogged/filled with leaves and dirt. I called their 800 number, and was promised they'd return to fix the obvious problem/bad work. They never showed up. I called four more times -- with the same results: NO SHOW. They were so upset with my calling, asking for a refund if they were NOT going to do the job correctly, that they blocked my phone number. In a restaurant I was telling a friend about what a terrible company Prime Time Windows... was. The restaurant owner over heard our conversation. She said she hired Prime Time to wash her residential windows. They did a terrible job, and tried to charge her more than she was quoted. They had to call the boss to get the agreed upon price. When they complained and wanted the shoddy work corrected, Prime Time refused to correct the problem. HIGH RECOMMEND YOU DO NOT USE PRIME TIME. They are the worst company on the Earth. Stay away from these crooks. read more

Whatever you do, NEVER EVER use this horrendous company!! Has to be the worst company out there!! The five star rating was a hoax as they are in LA CA and this sham of a business is located in the Chicago area. They will stalk you for ever!! We have been trying to get them to stop harassing us for the past 7 years!! I hate their shady owner Will Dron!! He is worthless!! He enjoys calling and hanging up on people and seems to get a kick out of annoying people!! If anyone has any ideas of how we can put this loser out of business, please share!! We've called the police and also contacted Lisa Parker at NBC news and yet we still get unwanted calls. Plus they once many years ago did wash our neighbors windows and they broke their screens/windows. I've told them that we will never use them or do business with them and they don't seem to care. They just enjoy harassing people!! If I could give them zero or negative stars, I would, but the yelp system will not allow me to give anything less than one star. read more

Had my house power-washed and windows cleaned by Prime Time today. The crew showed up within the time window they were supposed to. After they counted my windows, it turned out the price was $30 higher than the phone quote because I had miscounted. I wasn't happy about that but that was my bad. Then the lead guy tells me that because I am a new customer and because I am also getting a $400 power washing at the same time, they'll go ahead and do the windows for the quoted price. I WAS happy about that. So first, they did the power washing and then the windows. I was impressed that despite all the grime that came off the house, they left my driveway and walkways clean and didn't track anything into the house as they took off their shoes and wore those little surgical booties inside. My house looks great now (and I know how many windows I *actually* have. XD) It was well worth the price. I would definitely use these guys again. read more

DO NOT HIRE. Its a total bait and switch. They asked questions on the phone to provide a price quote only to double the cost estimate upon arrival. The are not transparent in their pricing...one could even say deceptive in their approach. Their "window cleaning" pricing only includes glass; anything else connected to a window is extra. Sills, thresholds, screens, mullions, frames all cost extra. Cost apparently also depends on the window size and location of the windows. My picture window cost $80 to clean. Took 5 minutes to clean. Really? My initial count included the basement, only to be later told that window wells are extra. I didn't want my wells cleaned, just the windows. There is not reason they cannot walk all customers through the questions that will lead to a proper price quotation. But they purposely don't do this. BUYER BEWARE! I for one will never deal again with such shady practices. read more

I have tried many window cleaning and gutter cleaning companies in the past, and i could honestly tell everyone that PTWC is the best company by far! The customer service was just GREAT! Very friendly representatives called me from the company and made the appointment making so fast and easy! Also they told me everything to know about the company so that i was safe and sure with the decision i was making. The crew that came out to my house arrived on time, and were the nicest people! They made sure to come and talk to me to know exactly what they were going to do. The job they did was phenomenal. I can honestly say that my money was very well spent! I recommend this company to anyone looking for a GREAT company to get window cleaning or gutter cleaning. I just found out they do air duct cleaning and power washing TOO!! read more

The siding on our house had become very dirty over the years. It is still in great condition, just dirty. I had been planning to use my power washer to do the job myself. Most of the siding is on the second floor, which would require me to be on a ladder to do it. Prime time offered us power washing at an affordable price and I jumped on it in an instant. I could not be more pleased with the results. My siding looks brand new and the house looks fantastic. The Prime Time staff had better equipment than I did and took their time to do a great job. They were friendly, explained everything thoroughly and clearly and the job the did exceeded my expectations!! If you need power washing, I highly recommend Prime Time. They did an absolutely fantastic job for us. And we are so happy with our clean exterior!! read more

Have a business storefront on Golf in Schaumburg and needed windows cleaned ASAP. Called McMahon and they were pretty busy and they didn't want to overpromise a time and not deliver which is honest and fair. I called PrimeTime and let them know I needed someone post-haste. They promised someone by noon and they delivered an hour early. This review is more so intended to recognize Brian Bingman, the guy that actually did the work. He is professional, thorough, courteous and he did PrimeTime well. He is the reason why I will call PrimeTime again for any of our future window-cleaning needs.....and I hope Brian is available. I'll gladly share a review in the future when we bring them back, and if Brian is the guy to do the job, then it should certainly be favorable. Great job Brian B! PrimeTime is lucky to have him. read more

Welcome to Prime Time - yes indeed! Two experienced, courteous, careful, respectful, fast-paced technicians did a spectacular job on 8 windows with full storms and screens, 2 porch doors (inside/storm) and 2 small windows. The top portion of 3 windows and both doors are "French" style - each has 6 separate inside/outside panes. That's a lot of squeegeeing! The windows are original to the 100-yr. old building and they're definitely quirky. Prime Time's techs worked very hard and, believe me, they rocked this job. They took complete control, no fuss, no muss - they were really-really good!! My neighbor seriously "could not see the screens!" They're all stunningly clean and I'm totally welcoming the views of springtime in Chicago. One last note - pleasantly affordable! Thank you big time, Prime Time!! read more

Business did not disclose hidden fees like their liability insurance fee of $7.25 during scheduling or when the technician contacted me. The cost should be up front and part of the original quote, not tacked on afterward. When I brought up the hidden fee, customer service told me I was supposed to have received an itemized quote, but I did not get anything until after service and payment were done. I was not allowed to speak with the office manager to make a complaint. The quality of the window and gutter cleaning also matched the poor service I experienced. Prices were double compared to my last service and there were extra charges. The actual service was lower quality this time too. They need to disclose all additional fees before showing up for the job. They have lost me as a customer moving forward. read more

I've received calls from Prime Time over the years and never used their service. My first time was last year when I had them clean my windows, inside and outside. The couple who arrived were very professional, polite and conscientious. They were mindful of being careful about furniture placed in front of the windows, cleaning up after finishing their job. My windows looked great. So when they called this year I was more than happy to have them come back, and I wasn't disappointed. I needed my gutters cleaned and the representative did an excellent job which turned out to be just in time. A week a later we received a heavy rainfall that if my gutters had not been cleared would have possible resulted in accumulation of water around my foundation. I would recommend their services to my friends. read more

I found this company through Servicemagic. They called me about a minute after I submitted my request for matching. I needed my gutters cleaned right away because they were running over after the rains so I went ahead and scheduled without shopping because they could do it today. They asked if I would give them a positive review here if I was satisfied with the service and I said that I would, why not? So, the long and short is, I was satisfied. The guy looked around, went up and cleaned out the gutters and bagged the garbage. He used a hose to flush out the downspouts. It didn't take long and he was pretty thourough. I checked. So, they did what I wanted when I wanted and didn't charge an arm and a leg. I'm happy. Interesting site here, by the way. read more

The same two guys that clean my windows VTek and Peter, every time are AMAZING!!!! They are professional, kind, efficient, hard-working and they just do great work. I gave the company a 2 though because the office is awful!! I was given a 12-2 window. I called at 1:30 to get an update. The guy said he would call me back. Never did. At 2:15 I called then at 4:00 I called again. No one ever called me back. At 2:15 the office guy said they were finishing up a house nearby then to you. Not sure if he even called the techs. They finally arrived at 4:45!!!!!! Come on!!! This is not a good way to do business. It only hurts the techs when they arrive 3 hours late. Love the techs but this company better get their act together. New owner and management needed. read more

Mixed results. Got an estimate, and someone came out. On site, they quoted me $70 more than the estimate, which was annoying, but I knew that was possible. But then they started giving excuses why that couldn't clean the windows. "This smudge is silicone, that won't come off", while I'm literally rubbing it off. So, they left. When we spoke to the main office, they apologized and said they'd have someone else come. After several scheduled but missed dates, they eventually did have someone come out. Again, it was $70 more than the original estimate, but this time they did a terrific job. So, my impression was that they contract the work out, and may get some mixed results, based on who comes out. But overall, I'm happy with the work that they did. read more

The sidewalk behind our condo building and under the deck gets very little to zero sunlight and it was just nasty back there. It needed a goo pressure wash. I called Prime Time, on behalf of our Condo Association, and scheduled quickly and Adrian came out and he did a great job. It isn't the easiest place to access but thanks to him it's as clean as I've ever seen it in the 13 years I've lived here. He worked really hard and moved items out of the way (kids toys and water hose holder, tarp, etc.) and placed them back more organized than he found them. I could tell he took a lot of care and pride in his work and it showed. I was very impressed and will definitely schedule work with them in the future. Thank you Prime Time. read more