One of the supposed perks of buying a new Toyota is the inclusion of an initial service contract…read morecalled ToyotaCare which allegedly provides oil changes and tire rotations for the first 25,000 miles at six months intervals... at least that's what the salesman breezes through like an auctioneer when you ask him for details. In reality you get two oil changes since Toyota only recommends changes at 10,000 mile intervals. A mileage threshold that most reputable mechanics dismiss as ridiculously long especially for a four cylinder engine. What they've really created is a ponzi scheme to deliver your car back to the dealer every six months to check for warranty work that they profit from handsomely. And, perhaps more importantly to Toyota is getting you in the habit of bringing your car back to the dealer for service since the service department is the dominant profit center at most Toyota stores. This scheme all came to light when I dropped my car off for what I thought would be an oil change and a tire rotation and having them pronounce the service finished in ten minutes. Basically, they lifted the car up, took a look around and found nothing to fix under the warranty. When questioned, they defended their "comprehensive" check and sent me on my way. Ten minutes? It almost takes me as long to brush my teeth so, I'm calling BS to say nothing of their wholesale misrepresentation of the program. The moral of this encounter is you have to go through every document at time of sale with a magnifying glass. My fault, since I left my magnifying glass at home. Two stars.

This review regards the Service Department. I made an appointment for an oil change. It took more…read morethan 90 minutes to complete which is unsatisfactory when there is a scheduled time and the customer arrives 10 minutes early. Halfway into the 90 minutes the service writer came out and attempted to sell many hundreds of dollars of additional work which were declined. This appears to be nothing more that the dealership using the oil change as a way to sell significant and expensive additional work. EVERY service writer I watched came out to their customers and tried to sell additional work. This is probably pervasive in the manufacturer based auto industry, but that doesn't make it legit. I mentioned to the service writer that the local oil change shop could have done it in 20 minutes - his response was to disparage the hard working techs at the locally owned business as competent. I get mailings from this business almost weekly telling me what a good deal they will give me to sell them my truck. No way. They proved their true nature in this endeavor.

I recently purchased a brand new 2026 Chevy Trailblazer. The sales associate Nick was great and the…read moresale went smoothly with Zach in the financial department. This is where it goes downhill. I've had the car only 9 days and 120 miles and by starting it on the 10th day I get 3 alerts on my dash and a check engine light. To summarize I brought it to the dealership to be diagnosed for the following morning. I was told the master break cylinder failed and they wouldn't be able to repair it for a month due to the part being back ordered. They also told me no courtesy vehicles are available and to get a rental and I'd be reimbursed at only $44 a day. I contacted GM corporate and opened a case to escalate the repair and to try and get a courtesy vehicle. It's since been silent on the dealerships end. So basically I purchased a brand new car that I'm paying for that I can not drive. And I have to go through the headache of getting a rental that I have to pay upfront for to hopefully be reimbursed for. If my car is kept more than 20 days I will be telling the dealership to keep it as I will declaring it a Lemon Law vehicle.

I would not recommend Ciocca Service. In Aug 2025, I had my car in for oil change. They installed…read morenew front brakes and rotors while it was there for around $700. In Feb 2026, I heard scrapping noises while braking. I took it to American Tire and they told me it needed new front brakes. They replaced them and I have no more issues. The car only had 5,200 miles between Aug 25 and Feb 26 so although I cannot prove it, the tech at Ciocca either never replaced my brakes or they used inferior parts. Either way, there is no way brakes should fail after 5,200 miles. I spoke to three people at Ciocca and explained this and no one ever called me back to inquire about anything. Needless to say, I am no longer a Ciocca customer and only trust American Tire.

Greg Martinetti, E-Commerce Director for Precision Acura of Princeton and Acura Parts for Less…read more Highly recommend! I am a repeat customer. Genuine Honda / Acura parts! Best price in the North East Region of US. They ship fast from Precision Acura of Princeton NJ! www.acurapartsforless.com

I cannot thank the entire staff at precision Acura dealership with their courteous help. Meghan…read morewent Out of her way to help us from beginning to the end. She was friendly and compassionate, helped order, then reorder front grill for our RDX, then ordered radar frame, she made sure our car was taken care of and fixed properly. Only when it was 100% satisfactory, did she give it back. She also made sure I had a ride back home and a pick up to get me there. Mike is a sweet young man who drove me back and forth. On front desk Anthony Iacavino was super efficient and quick to take care of everything. This dealership has been helping us for 3 acuras we leased and then bought one, so I can safely say its my xars' s home So thankful to everybody, esp esp Meghan

I needed to have my car serviced so I made an appointment with Mercedes-Benz of Princeton and…read moreinformed them that I would either need an Uber to my job or a loaner. I arrived at my appointment time and waited a few minutes for my advisor, Nicholas. Nicholas was awesome - very welcoming, warm and personable and really good at his job. I informed him of a couple of other issues I was having other than needing the routine service and he made sure they were addressed. I also informed him of the time I needed to be picked up that afternoon and he arranged that perfectly. The "shuttle" driver was also very friendly and drove with care. She dropped me off and picked me up without a problem. I was very pleased overall with my experience and will be sure to use Mercedes-Benz of Princeton again in the future.

I had a very disappointing experience with the service department at Mercedes-Benz of Princeton…read more My vehicle was at the dealership for approximately 2.5 days for what should have been a straightforward tire replacement through insurance. Throughout the process, I was repeatedly told by my service advisor, Tam Edmondson, that the delay was due to waiting on the insurance company and that all required information had already been submitted. However, after personally calling my insurance company, I was informed that they had not received the required documentation or photos from the dealership. Only after I requested to speak with management and expressed concerns about the situation were the requested photos finally submitted, and my claim was approved almost immediately. This caused unnecessary delays and inconvenience, and it became clear that the issue was not the insurance company but a failure in communication and handling of the claim process. I was also disappointed by the professionalism throughout the interaction. My husband was told not to call and was instructed to communicate only by text message in a dismissive manner. Communication overall felt poor and reactive rather than proactive. Additionally, I was told the vehicle would be cleaned before pickup, but the car was returned dirty. I have photos documenting the condition of the vehicle when I picked it up. Most concerning was that when I raised these concerns with management, the experience was minimized and defended rather than addressed constructively. I expect significantly better communication, transparency, and customer service from a luxury dealership.

I had an incredible experience at Auto Lenders of Princeton. Their setup is truly unique, more like…read morean auto mall with a huge selection of quality vehicles. No matter what make or model you are looking for, there is a very strong chance they have it. What really stood out is the freedom to test drive multiple cars at your own pace. I test drove about six vehicles and even went back to retest one. Being able to take the cars out, get a real feel for them, and compare helped me make a very informed decision. I worked with an amazing team: Ross (sales), Steve (finance manager), and Sean (Shawn) in finance who handled the paperwork. Each of them made the experience exceptional. Ross was outstanding. I came in with only a general idea of what I wanted, more about the feel, power, and certain non negotiable features, and Ross listened carefully. Based on that, he curated an excellent lineup for me. After each test drive, he paid attention to my reactions and adjusted accordingly. He ultimately guided me to a car I had never even considered, but it turned out to be exactly what I was looking for, my dream car. Ross was patient, knowledgeable, and never made me feel rushed. He provided true customer service. When I noticed something slightly off with the brakes, he personally test drove the car to confirm my concern, and they immediately fixed the issue before I took delivery. Every question or concern I had, Ross handled quickly and professionally. He truly gets to know his customers, which is rare in today's car buying experience. Steve in finance was equally impressive. He came out, introduced himself, shook my hand, and focused on understanding my situation rather than pushing for a payment amount. He found me the best possible deal, even beating my pre approval, without excessive credit inquiries. He provided a detailed breakdown of every item before I signed anything and allowed me to accept or decline options with zero pressure. I was able to customize my package completely, which I have never experienced before. I walked out paying exactly what I expected, which is unheard of in car buying. Sean (Shawn) handled the paperwork and made the signing process smooth and stress free. He took the time to explain everything clearly, answered all of my questions, and provided copies of anything I requested. He kept the atmosphere relaxed and conversational, which really helped ease any anxiety. Even with multiple test drives and resolving a small issue, I was in and out in under four hours. That is incredibly efficient for such a thorough and personalized experience. Overall, if you are looking for an outstanding car buying experience, Auto Lenders of Princeton is the place to go. I came in unsure and left with a vehicle I absolutely love. I will definitely return again and again.

Sales experience was pretty good. Transported my car from another location next day. No pressure…read moreand spent little time during the whole process. They even gave me a good deal on my trade. Initially, they told me 6% maybe 7% for my interest rate. They could only do just under 8% which is crap for my credit score. It wasn't a huge deal since I intended, and did, to refinance anyways. After was where it kind of went sideways. 2 months for my plates to arrive and all they did for me was nothing but shrugs and sorry. No one would good give me any explanation as to where the title was. Thankfully, my new lien holder was able to refinance without the title. I wish they would have been more honest or attentive at least to the status of my plates instead of letting me drive with an expired temp and not willing to reissue a new one.

April 2017 I bought my first car from Coleman BUICK, It was a Verano 4 door paid it off after a…read morenumber of miles transmission started to go after spending over $3000 in repairs so Will Oese, Talk me into another one this time a Buick Envista, 2024. I don't lease cars I don't believe in leasing cars I like to own my car I pay my car payments each month I tried to do the maintenance through Buick would GM certified parts every now and then since I left New Jersey it has not been that easy I have been in Florida since September 2025 with my Buick well me and my Buick are returning to New Jersey before July and I will once again have their parts, body Shop plus car repair take care of my needs. I pay $467.83 a month That's a lot of money when you only get $2120 for Social Security it doesn't leave much money for anything else considering someone tacked on an extra hundred when I bought the car. I'm disabled without that car I have no means of escape and I have no means of looking for a job and I have no means of taking care of a 6 year old granddaughter So I'm very thankful for Coleman and my Buick car that's all I want to know is how much is a brake job because it is time for pads and brake fluid that I had replaced in October, Some people want me to get rid of my car I think they should mind their own business My Buick isn't going anywhere except on 95 from Florida to New Jersey at the speed limit and not more than that I'm a responsible driver and anyone who says differently is a liar!

Bought a truck from these guys 3 years ago. CPO, one owner, clean carfax. They printed me out a…read morecopy and everything. Recently I went to trade this truck in. It shows an accident (moderate rear end collision) on the carfax. This happened while the truck was in the dealers inventory, right before I bought it. They repaired it, didn't say anything about it to me. I would have never bought the truck if they disclosed this. A real stand up honest dealership for sure. Stay away.

The guy is a bottom feeder. He posted a car for sale without even having it properly checked or…read moreserviced beforehand, knowing my son was driving over three hours away with my other son -- with gas prices the way they are and both of them taking time off work. When my son got there, the issues started immediately. First, the listing photos were clearly taken at angles that hid major cosmetic damage. There were extreme scratches down one side of the car, a dent on the roof, and another scrape on the back that were not clearly shown in the pictures at all. Then my son got into the car and a warning light came on saying the power steering system had failed. The seller himself couldn't even reverse the car out of the parking spot. Instead of handling the situation professionally, he had my sons follow him on the highway to another garage just to diagnose the issue, only to then say it would take two hours or more to fix the problem. After they drove all that way and took time off work, he still wouldn't budge on the price or make any effort to accommodate them. No accountability, no professionalism, and no respect for other people's time. Do yourself a favor and don't buy from this guy.

first time I use perfect choice auto. let me tell you when I got my car back it was brand new,…read moreliterally like when I first bought it . they did an above amazing job on my car , and let me tell you it was so bad inside when he recieved it . I'm so glad I went with them and I will be referring them to everyone . thank you for your amazing service on my car.

In my quest for my wife's Xmas present, a new Jeep Wrangler I visited several Jeep dealerships and…read moredealt with one online....I will provide information on each. Route 1 is an older dealership with several sales reps ready to go. I worked with Michael who understood what I was looking for and had stock on hand and was ready to make a deal provided he could meet my price requirements. Unfortunately they were unable to meet my requirements. The location is clean and I felt Michael was honest. Very little back and forth.

Used Chat to get information on my gladiator, recall or warranty, the chat team kept asking for my…read morephone number. I kept asking to use Chat because I can't take calls during the day. They ended the chat saying they can't help unless they have my phone number. This is tied to the service department which is under heavy scrutiny. I would suggest thinking twice about using this group service.

I purchased a new car there and the salesman (Kelvin) was awesome. I was impressed with his…read moreknowledge and professionalism. He really worked to get me what I wanted. He also made sure I was set for scheduled service by introducing me to service advisor, which I thought was a great touch.

DO NOT GO TO THE SERVICE DEPARTMENT HERE. There is a sign says Speedy Oil Change, however I was…read morethere for a little over 4 hours for an oil change and tire rotation. It would have been nice to have a heads up of an extended wait time so I would have been able to make the decision to come back another day when I had more time. This experience took up my entire day. When I left after the service was finally complete, I drove off and the car was not drivable. The car shook immensely when going over 40mph. When I went back to the dealership to inform them of how the car drove since their "service" they told me it was because my tires were worn. I did not have the problem before, so why did I have he problem now? They informed me it was because they moved the damage tires to the front so I can feel it now... why would the dealership let me drive away in worse condition than I came in. I will never understand that. If they knew moving the tires would negatively impact the driving experience and ultimately make the driving dangerous, why would they do it? & if they had so much knowledge of the issue, why would they let me drive away with that...? I'm incredible upset and will never return. & for others safety, I advise no one else to come here.

I have been coming here for the last three years: for oil changes, diagnostic checks, replacing…read moreheadlights, fixing other wear and tear issues with my 11 year old Honda. They've always been so friendly, helpful, explained everything to me before proceeding with service and never been pushy or tried to nickel and dime me. I went to a different auto repair place nearer to my new home to address an issue for me, and after that my car was super noisy and the hood of my car was not fully closer. I brought it to this Midas location and they figured out the air box was left unclosed. I trust them and will keep returning, even if not the closest auto repair place to me! Dax has always been great and so has Chris (Dax is now managing some other locations and sadly Chris is moving to a different work place)

My car was having issues with the key turning and i called midas to simply request them inspect it…read more (which i was told would be done for free) as i knew the issue was with my ignition cylinder. When i was called back i was told the inspection would be 400 dollars in labor and 1400 for the new ignition cylinder. When i declined the service since i figured it was overpriced my car was returned in the state below, i now have to do additional work since midas reinstalled my wheel wrong with the airbag cord BEHIND the wheel entirely now causing a new light on my dash to pop up even after I had the wiring fixed. When i told the manager, Tom, about these issues i was having he ran into his office with Dante ,who worked on my car and i was unable to get in contact with them for days after this took place. I usually only leave reviews on places i enjoy going to but if you want to avoid being scammed i would not go here. I was only refunded 140 for the scratched part and was not offered for it to be fixed or by someone other than the original person who damaged my vehicle.