I think this place would be good for quick take away lunches, as they have a wide variety of dishes at the counter. But their table service is pretty awful. I live next door and wasn't interested in going far for dinner, so we headed to Princi. It was a Monday night of a bank holiday weekend, so they were packed and everyone looked frazzled. We waited for a few minutes in the line to get our names down and asked how long it would be. The woman said they were very busy, (I can see that, which is why we asked) and said, maybe 25-30 minutes. Well, its a busy night in Soho and half an hour isn't terrible so we bobbed and weaved around the people ordering at the counter and got a half bottle of wine and waited.
As for the atmosphere, at first it seems nice and open and very modern, but all the tables are high and so close to each other that squeezing into a seat is a pain even without a tray of food.
Anyway, we managed to snag some seat at the wall and waited, and waited, and waited, and waited. They send you a text when your table is ready, so it was now 50 minutes since we put our names down, so we went back up and asked to make sure we didn't miss a text or something. The same lady then told us it would be another 15 minutes! OYE! I don't mind waiting an hour for a table, if I am told it will be an hour. She just kept saying how busy they were. Yes, I see your are busy and so you should have over estimated my wait time. We now felt like we had committed to this place, so we stayed and got seated about 15 minutes later. So our 30 minute wait was now over an hour. When we finally got seated they told us that the pizzas were backed up so they would take longer than usual too, so we settled for a couple pasta dishes. Oh, and it took us forever to get a waitress, because she was so busy chatting up the customer next to us.
Then as a topper on the cake, my boyfriends pasta was undercooked and mine was literally burned - like black and stuck to the bottom of the dish it was served to me on. I was so hungry at this point I just ate what wasn't stuck to the dish. When then manager came by and asked us how things were we did say something and she offered to bring me something else, but I just couldn't be bothered at this point.
I think the manager (or who I assume was the manger) stepped up and took the food off our bill, and because of her good will I'll probably be back - on a quieter night. There has to be something redeeming about this place if they have 4 stars on yelp. read more