I bought my first car there in August. They got me exactly what I was looking for and the process was simple and fast. Unfortunately for me, I totaled the car. I went back and after a few visits, they found me another vehicle, great price, quick process and I'll be picking it up tomorrow! I highly recommend Priority Honda and ask for Eric! read more

This place has fallen so far it's crazy. I've spent so much money here and they pull a bait and switch on me. Quoted me one price for tires on the phone, arrived to drop the car off for service (taking time out of two people's day to get the car there and get me home), and when I show up all of a sudden the parts aren't there/won't work, but this other brand that's $100 more per tire is in stock and I can go ahead and get those on. If I want something else it's still more expensive and I'd need to come back another day. I can't believe what this place has become. I literally bought the car there, and have only had it serviced there, they have documentation of everything. Watch out for the scam artists. Never going back. Wish I could give zero stars. read more

Had a great experience with Honda in Hampton. Very polite and professional service who do everything they can to help you out. Scotty, thank you for being such a great help in choosing our next Civic. You and your team are exceptional and deserve the best rating there is. read more

Very nice, courteous and knowledgeable. Worked with me, not against me. Sheldon was my salesperson, and he was great.

Marvin was great, helped me find what I wanted with ease, was very good at explaining things. Normal payment back and forth was the only thing that I didnt enjoy but that happens anywhere you go to buy a car, it's business. I would absolutely recommend going here And talking to Marvin if you're looking for a Honda. Him and the manager Brian made sure that I had a good experience. read more

Priority Honda Hampton - My new Honda - Car Dealers Near Me - Hampton, Virginia

I never write reviews BUT I must say I had the BEST service from Mrs. Kieran. A mechanic from another shop messed up my tire and wheel assembly and she went ABOVE and beyond to help me get those issues fixed directly from him. Her experience and compassion made it 0 hassle on my end. She called me regularly to update me, remembered me by name and made me feel like she had it all taken care of. I feel like I've known her forever she just loves her job and helping everyone. I know my car is in good hands if she has it. ALSO Don the service manager I believe was very helpful as well, showed the mechanic at the other shop where he went wrong and sided with me on the damages. Everyone I encountered loved their job! A $1000+ repair was fixed at $0 cost to me because of Kieran! I had to give her a hug when everything was finished. Thanks again Mrs. Kieran!! Give her a promotion!!! -Whitney :) read more

Thank you Priority Honda for a smooth purchase! I had a great experience working with Brian McHugh and Hayden Richardson (plus the sales manager and finance manager). Brian contacted me throughout the day with the deal that he worked up. It was effortless for me to get off work, go to Priority to test drive the SUV I wanted and sign on the dotted line! I couldn't be happier to be driving my 2019 Honda Passport AWD Sport! read more

My visit to Priority Honda Hampton was without any bumps, as usual. Jose is always quite professional and courteous. Over the past seven years that I have had my car serviced there, I have only had one unpleasant incident and a long wait for parts (during the summer of Covid-19). I voiced my concerns to Jose and Mike, they explained the situation. As soon as the parts came in my car was fixed and I was on my way. read more

Free Priorities for life is what the motto is however nothing in life is free. How valuable is your time. I've been waiting two hours for my oil change. Zero communication from my service tech. We have three cars from a priority dealership and it's Russian roulette for who is going to get hit with this wait time when it's time for an oil change. Every excuse under the book given when they give you the keys but never communicate prior too. Don't offer free oil changes or schedule appointments if you can't accommodate in a timely manner. read more

Good experience working with MYRON to purchase a 2014 Honda Odyssey!! The kids will love the Entertainment Package, the wife will love the value, I love that it has Low miles & priority for life!!! Family is my priority! Thanks for keeping them safe in our new-used van!! #whatsyourpriority read more

Priority Honda Hampton - I'm holding the keys to our new Odyssey!! - Car Dealers Near Me - Hampton, Virginia

No star. Tim is FULL OF SHIT!!!! Don't buy a car from him. He plays the typical car salesman B's, like he's trying to help and trying to get you a great deal. But he does the bare minimum and has empty promises. He's only going to do what his bosses tell him. Tim had me leave work to bring my car to the dealership to have a dent removed and of course the dent guy wasn't there and won't be there for another week. Again WTF!!! Yes less than a week since I've had the car and Tim hasn't reached out to ask how I'm like the car or anything. But him and his sorry ass business manager or whatever his title is sure we're calling me 2-3 times a day to get a copy of my paystub. His business manager is even worse. 2 snakes. My brakes started squeaking the very next day and the business manager told me squeaky brakes is normal and they're just a cheaper brake pad. WTF??!!!! I said y'all don't sell cars with squeaky brakes as a normal business operation. Nobody even wanted to see what I was talking about. He just stood there with a smug look on his face and said you can take it to services but don't get your hopes up there probably not going to fix it. Haven't even had the car a week. And the nerve to tell me it's a cheap brake pad and squeaky brakes is normal. Lmao can't believe he really tried to sell me squeaky brakes is normal. Downright disrespectful to really think I would believe that. I didn't force the issue cause in that moment I knew I had dealt with some double talking full of shit car salesman. Go figure. I'll never bring my car to them for anything and don't you give these bastards your money. They don't deserve it. I get it car salesman play tough and I get the game. Not my first rodeo buying a car. But don't be assholes. And those two were assholes. And to be more specific it's TIM and the guy in the corner office behind the finance people sitting in the front of the windows. That's where mr squeaky breaks are normal is. NO STAR!!!!!!!!!!!!!!!!!!!! read more

Their customer service in the service department sucks. Non attentive UNLESS you're buying a car. After that, you're pretty much on your own unless you're elderly. read more

Called to ask a simple question. Asked for the sales department, as I had just bought a new car from them. Was hung up on during transfers 10 times. If I tried to reach the sales department from the main number I was hung up on. Had to go through collision and get transferred. After I did that about 3 times I was then transferred to priority Nissan. Who then transferred me to priority Chevrolet. After my 5th attempt I finally got transferred to the right department and my question was answered. Ridiculous that I had to spend around 30 minutes because of transferring/automatic phone answering systems to get where I needed to go. read more

I went in to purchase a car and they didn't have the one I wanted. They found it and it was delivered the next day. Paul Parker did an amazing job! read more

Everything went well; except, they forgot the free car wash. This is the 2nd time this happened. If you're not going to provide free car wash to all; at least provide it to customers who spent at least $100 of service. read more

My appointment was for 8:15 to get a new tire. I called the parts department the prior Friday to get the tire ordered due to it not being in stock. I also have road hazardous coverage which means the tire would be covered at no expense from me. I came in today around 8:15 to check in, told my advisor that I have road hazardous coverage and gave the advisor the phone number to call for approval. He told me my wait time would be about an hour and they would take care of everything. So after almost an hour of sitting in the waiting room my advisor comes in to tell me that my tire isn't in stock so now I'm confused for many reasons. #1 why did it take a hour for my advisor to inform me that my tire wasn't in stock and #2 it should definitely be in stock because I had the tire ordered last Friday. My advisor then called the parts department and my tire was in stock. Now, almost another hour goes by and I'm upset because why am I still sitting here at almost 11am. I called back for an update and the advisor tells me that they just got the approval back from the road hazardous coverage. Why are things being done so late? I gave my advisor the information at the very beginning of my appointment. Lastly, I thought a complementary car wash was included with every service and I didn't receive that service. read more

They let go of the only person who showed me respect! This place is completely unprofessional. They made me feel like i was NOT a priority. Mercedes was the only reason i was doing business with them. She was let go and I will no longer be going there. I strongly do not recommend this dealership. I do not wish to speak with you all but i would like for Mercedes to receive an apology. Thank you for responding back! read more

We drove 1 1/2 hours to see a handicap van that specifically stated in the add that it had priorities for life with powertrain and engine coverage. We test drove the van and went inside to talk numbers. The manager Jay, said he tries to make sure the listings are correct online but that this van does not have the priorities for life coverage, even though that is what they advertised. They are false advertisers and do not care for people's precious time. See the ad below for the vehicle we were ready to pay cash for but sadly they lost the sale due to terrible marketing and blatant disregard for people. read more

Priority Honda Hampton - Car Dealers Near Me - Hampton, Virginia

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Nothing special. Just oil change and annual inspection. I arrived early. No problem!

This place is awesome when you are purchasing but afterwards lol yea good luck getting a response from anyone! Plus watch what they tell you is wrong with your vehicle when they "inspect" it. My first vehicle I purchased was used from Priority several years ago. I brought it in for the free oil change. I was told I needed brakes. I was coming up on an inspection so I knew I had to get it done. I took my car to a more affordable place. When they took the pads off they showed me how much life I still had in them and that I did NOT need brakes. I ended up trading that car in, at Priority, I know why but it was close to my work and they had the vehicle I wanted and 1.9% financing, so... I gave them another chance. No issues there because I never had to deal with them except for oil changes. That part and the inspections were great. Of coarse they were because the car was a '15. Wait if you want to be picky, I did have to come in on a lunch break to sign some papers and the finance guy dropped the F bomb a few times with some other words. A few months ago I decided to upgrade to another new vehicle. I went back to Priority. There were a few little hiccups but after a few days of going back and forth, yes I really made the salesman and manager work for this sale, I had the new car with the payment I wanted. Now, I have been trying to get a hold of the dealership regarding something and I am getting the runaround. This has been going on for a few weeks. Granted I do not call every day but when I call I'm on hold forever end up back with the operator then back to the ringing for the department then back to the operator then hung up on. I feel if you fight hard for the customers sale and you KNOW you are going to have to provide service in other areas to them AFTER the sale why not be professional and provide outstanding service all around? Is it really that hard when that's the service field you are in? read more

My daughter took our 2014 Honda CRV in for Priority For Life oil change and she also added a couple filters (Engine Air and Cabin). She was in a hurry so she selected the Express service and they processed her in time for her to make it to work. read more

Man you guys are the best my first time buying a Honda exl from you guys, great customer service and good price as well.like they say priority for life . read more

Bought my first car from there with a very nice gentleman named Richard, he is very helpful.

I have been a Priority Honda consumer for more than fifteen years. I have always had the best service that's why I have bought my cars there. I can honestly say I have never had any problems with any of my Honda's purchases. I've had an Accord, Civic and currently a CRV which I love. All cars were bought brand new. I currently go to the Hampton office were my customer service person is Tae Hwang who to me is the best. Always friendly , very helpful and I can count on his recommendations. A. Parker read more

We went to Priority Honda a couple weeks ago to test drive a Honda Fit and were greeted by Eddie Williams. From the get-go he was extremely personable, helpful and answered any questions we had about the vehicle. We got in touch with him a few days later to inquire about purchasing a Honda Fit with specific features and he worked with us to find the Fit we wanted with specific optional features. He was very understanding and really tried to give us the best deal he could. After we got home with the car my Mom had a few concerns and Eddie as well as the rest of the staff we dealt with really showed great customer service. Always treated us with respect, helped us with an exchange and always wanted us to leave with a smile on our faces. Great Customer Service is best measured in how individuals handle issues and they handled them perfectly. My Mom is happy with her purchase and we both really enjoyed the time spent with Eddie Williams and with the two employees we met with in Finance: Hank Lockett (who is really funny!) and William Anderson (who is extremely efficient and organized, which we really appreciate). Thank you so much, Priority Honda, for working with us to ensure that my Mom is a happy customer! :) read more

What more information would you like specifically? It happened on tuesday of last week(5/29). Everything is is pretty detailed in my first review. The car that I was told to come pick up up and that it would be ready was sold three days prior. I was contacted by your on site navy federal auto buying program representative so I find it hard that you were not aware of all the details.... read more

We were treated like we were non existant while there. Totally ignored by our salesman and sales manager once they realized we were in a dire situation. Thank you for wasting our time. We went to another dealership and are doing our deal paper at the time. The salesman called us and asked what he could do for us to take that car home today. We told him and said we would literally call him right back. After cycling through the receptist 5 times when calling back, it cemented our decision to go elsewhere. read more

I personally did not have a good dealership experience at Priority Honda in Hampton. I called 6/18/21 inquiring about a 2021 Honda Civic Ex Hatchback in SONIC PEARL GRAY. I spoke with Brian on the phone, assuming he is the internet sales manager for this dealership. He told me he definitely had the vehicle; and if I set up an appointment I can come test drive and purchase the vehicle. I made an appointment around 4pm for a 6pm appointment. I was told to ask for Joe and they would take care of it from there. Well as soon as I got there Joe is no where to be found, and I am greeted by Scott. Scott wasn't too pushy, but he was overly nice and very fake in my opinion. He let me know the car was sold an hour ago (lie number 1) but that they have other colors available. I decided to try to not be too upset and I tried to not feel like I was being lied to but this is a CLASSIC car dealership scam. I know because I worked at one. The internet sales manager will say YES we have this car, just to get you in. Then when you arrive it is "magically sold." So I test drove a silver car, but it already had 300+ miles and scuff marks in the front of the vehicle. So I decided to get some numbers done on the black ex hatchback. They tried to sell me the car for $27,000.00, which is WAY HIGHER than it should be. They added on two grand to the price to make it seem like they were giving me a good deal when they gave me $1,000.00. The car is only worth 25k because it doesn't have the SONIC PEARL GRAY paint job. They also added on a lot of bull crap taxes that CASEY HONDA pointed out. The cost after taxes at Priority Honda in Hampton was over 30 grand. Scott also told me he could get me to a 2.99% interest rate if I had a 650 credit score, I had a 654. He started out trying to give me a 16% interest rate, then 10%, then the best they could do was 8%. This all took easily over 3 hours just for them to keep trying to scam and lie to me. Today I went to CASEY HONDA. I asked them if they had the exact car I was looking for, and they did. They sold me the car with the paint job I wanted for $26,000.00. After taxes it costed $28,900.00 and some change. I also got a few warranties included FOR THAT PRICE. I was in and out within 1-2 hours. My salesmen was amazing, he was not fake nice or pushy. He got me EXACTLY what I wanted for the price I was looking to spend. ALSO got a 4% interest rate with them. I would not recommend priority Honda in Hampton to anyone, and I do not recommend working with Scott. Bunch of scammers at this dealership. read more

I recently purchased my CR-V from Priority Honda in Hampton. Thus far I have enjoyed my new vehicle. My salesperson was Ameliana, who proved to be very knowledgable and very patient. I continue to be very impressed Ameliana, as she had followed with calls and texts to see if I have any questions or concern. read more

Never again will I deal with these people. We went in May 17 2020 to search for a new suv after talking with Brian McHugh the previous day. Brian gave me a quote I was okay with and so we decided to go in. When arriving I was told the quote given to me was done on the incorrect trim even though I stated SEVERAL times what trim I wanted, but okay, minor mistake. After test driving the CRV I decided I didn't like it and went with a hybrid instead. I explained that I wanted one in blue and I was told they located one in another state and I needed to put a $500 deposit. I was told I would have my car by latest Wednesday. Tuesday May 19 I hadn't heard anything from the dealership and my messages to Brian were ignored. I contacted my sales man who apparently was not in (I wasn't told he wouldn't be in). I drove to the dealership after work to get an update only to find out that the car had been sold! No one even contacted me to even let me know! Brian saw me and pretended not to know who I was or even acknowledge me. Furious, one of the managers asked if I could give them until the coming Saturday to find a car for me, this time in red. I agreed. I received a phone call from Keith two days later telling me they received the vin number for a a hybrid CRV in my color and trim and that the truck was coming on May 29. I agreed. The next day I spoke to another manager, John, who then told me the dates were actually between May 29 and June 2, again I agreed. Two days later I asked my salesman Sam Diggs to tell me what date they know for sure the car was coming and he agreed. A few days later I requested a copy of my payment breakdown and again was put on the back burner. I drove back to the dealership where I waited 45 min to get a piece of paper they had already printed on May 17. Brian, again, made believe like I didn't exist even though he's the one that had the paper I needed. Well May 29 came and went and I was told the car was still in Maryland but not to panic because that meant nothing. I was ignored May 30 and May 31 when I requested an update. Finally on June 1st, I got a hold of Sam who proceeded to tell me that two trucks had come and gone and my car was not on them. He went on further to tell me that the dealership never knows what exact date a truck in or what's on it, a detail which was conveniently left out of every conversation I've had with everyone at the dealership. Sam then told me they had no idea when the truck with my car would be coming in but refused to give me my deposit back until June 2 because that's why I agreed to. Fine whatever. June 2 my husband went to the dealership where he was confronted by Brian shoving a paper in his face stating that I was told the dates had changed and the car would be there between June 2 and June 6. LIES! I was never told the dates had changed and the dealership had always maintained their stance that my car would be there between May 29 and June 2, just another lie that they kept from me. We got our deposit back and ran far far away. Stay away from these people! Empty promises and lie after lie after lie! read more

I saw a 2003 Mercury Marauder posted online at this dealer. The photos posted online were poor so I contacted them to ask for better photos. They sent me a link to the same photos. So I called them and they took photos for me but the car was dirty. I did notice some damage on the grill so I asked if the could get me better photos? Did not hear back. Then they called me 2 weeks later to ask why I had not come to buy it? I repeated my request for photos and/or a repair estimate. Never heard back from them. Now I see why this dealer is rated poorly. read more

I worked with Bahaa. He's helpful and answered all my questions. I'm happy with my purchase.

I purchased a 2019 Honda Insight from Priority Honda Hampton last year, and anytime i have questions about service, maintenance or anything they are so polite and quick to help! Their service is amazing and done wonderfully! 100% recommend! read more

Wife's '08 Odyssey needed scheduled maintenance, so I decided to take it in to Priority (new location on Mercury) since it is much closer than the dealership where we bought it. I had an 8:40 am appointment and was right on time. Got checked in and was told it would take 1:45 to complete the work. I relaxed in the waiting are, caught up on some reading, and exactly 1:45 later the car was ready. Paid the bill and was on my way. Based on this initial experience, I intend to return when the car needs preventative maintenance. read more

They have really improved on thier customer service. I was here about two weeks ago and had a miserable experience. From the time I pulled into the bay, the focus was on me and getting me checked in. I was there for an oil change and a tire rotation. But the tech recommend an alignment because of the new alignment scanner showed my car was off. The waiting area was clean and the wifi was strong enough to watch nextflix while I was there. When my car was finished, he explained everything and they washed my car. Everything was awsome and I was happy with my experience. Will definitely come back. read more

Austin just sold me a 2020 Honda Pilot, and I'm happy with it so far. We came to a bottom-line agreement by email, I put down a deposit by phone, and I picked up the vehicle the next week. I'm sure they made money on it (I don't begrudge a business making money), but it was a price I was good with, and the process was relatively pain free. We have a Honda dealership in the city where I live, but this is the second time I've driven to Hampton to purchase a vehicle from Priority, and I have no complaints. read more

This is my first time buying a car from a major dealership also being the first owner of a brand new car . Austin was an awesome sales agent. I told him what kind of car I wanted including features . He paid attentions to my needs and picked out the perfect model and color for me. He walked me threw the whole process and was very Knowledgeable about the car ! I'm so in love with the car and I wanna thank Austin for a wonderful car experience. !!!!!!! read more

Went in to have tires rotated and oil changed. I marked the the tires before leaving my house. They charged me for a job they didn't do. I received a refund but will never go back. Now I'm worried that they didn't change my oil. Watch out! read more

I dropped my car off for an oil change without an appointment and they estimated 4 hours. It was done in 1.5 hours. Cindy D. was great and very professional and fast to get me checked in and out. Thanks! read more

Priority Honda called me up 2 weeks AFTER I bought my new Ridgeline to give me an ADDITIONAL rebate. Never thought that would have happened. Great customer support after the sale. I had concerns about the speed of getting through the financing on the initial transaction but to have the Finance Manager call me back two weeks later to redo the paperwork and get the new rebate, that is hard to beat. read more