Changing the status of the review, as the primary issue with my most recent problem is apparently a Nissan one as opposed to being specific of Priority. I also appreciate their customer outreach in trying to make changes to their processes. However, ultimately I felt the attitude of the initial service rep to be less than optimal and gave the impression of someone trying to discourage me from actually getting the service and the manner Nissan handles recalls is definitely frustrating. So raising my review above the initial 1, but not higher than 3. read more

I bought a pre-owned vehicle from the dealership in cash. I found the car online and drove hours to see the car in person. The car was in great shape and very affordable. The buying process was a breeze but getting the car to actually drive is the issue. I could not take the car with me that day because the car needed maintenance before leaving and being "road ready". The manager asked me to drive back hours to pick up the car, I was not okay with that being that the car should have been prepared before posting online. The car was promised to be shipped the next business day. The car still has not been delivered and it is 3 business days later. The customer service I receive is very poor. No one wants to give me any concrete answers, they do not update me on the process or even tell me that the car will not be sent on a particular day. I have to be the one to call back multiple times to get a lackluster explanation of why I don't have my car yet. When I call I get transferred over and over again until someone tells me that my salesperson is not there or busy. I have already paid for the car and it has been deducted from my account. I am trying to work with them, but this is really unacceptable. I didn't receive the car until the following Saturday, which was entire week after the car was promised to me. When I received the car I noticed that the horn did not work on the car. I quickly got on the phone with my salesperson and notified them of the issue. They simply told me to go to another Priority Dealership and get it looked at since I have an 60 day warranty. So I take the car to the dealership and they tell me that the horn didn't have a fuse and it was disconnected so it hasn't worked in a while. The dealership that I went to called the dealership that I bought the car from and told them about the issue. He spoke to the general manger Alen about the issue and he stated that I was told this and its not covered. The funny thing is that the car "passed" inspection and it states that the horn was operable, when it is not. I called on my own to talk to them civily about the issue and they hung up in my face. The car will NOT pass inpection and I am moving so the car has to the registered in another state, which cannot happen. This sale was/is a FRAUD. And the inspection being passed without it actually passing is illegal. read more

Worst customer service experience EVER!!!! I went to the parts dpt 2/23/13 to buy all season floor mats for my 2013 Sentra and waited for 10 minutes with no help I could see the employee in the back talking on his personal mobile phone. I then walking over to the cashier (who was also playing on her cellphone) and asked if there was another person that could assist me? She then stated "just yell out HELLO, he's the only one here right now but I'll page him" after waiting for three addition minutes with no help I left. Although I live 5 mins away I will never go back. I then drove 15 miles to Browns Dulles Nissan in sterling and received service as soon I walk through the door. Within 8 minutes I was walking out the door with my new floor mats. read more

I had the same experience today at Priority Nissan as Vicky C (one of the users that reviewed Priority Nissan on yelp) below on two similar issues (except that I didn't buy in the end). I had an agreed on price in writing before I went in, but they marked up the price by $600, and I had to walk out before they agreed to give me our agreed-upon price. Also, they listed the car as having a back-up camera, and they tried to get me to sign the papers (without an indication that the car had a backup camera). We eventually found out that the car did not come with a backup camera. They also offered to put in an after-market backup camera, but would not lower the price of the car (even though the after-market backup camera is worth less than the backup camera that was supposed to come with the car). At first, I thought these "mistakes" were honest mistakes (e.g., the mark-up on the price and the inaccurate listing on their website). However, after seeing that other Yelp users have had similar experiences, I believe these "mistakes" were likely intentional bait-and-switch techniques. Also, just to add to the above review, the manager was Allen. read more

Please avoid this place for servicing. They will rip you off with prices. I have done 4-wheel alignment, power steering fluid change and break pads replacement. They gave me a quote for $425 and I said go ahead. TO my shock my final bill was $785. I got quotes from couple other NISSAN dealers and to my surprise I could have done everything for $429+tax. Service was awful and people are so arrogant. I have escalated the issue and brought it to Service director's attention and still he backs up whatever that was done. This place sucks big time. read more

I had an excellent first car buying experience here! They have me a great deal and were willing to work with me on every aspect of the process. read more

I was there on Tuesday Feb 7 , 2012 .Came in to buy a car . I asked for what was he willing to take off of the price . He said nothing. I said look you guy seem to want to play games and I 'm leaving . the Sales manager Peter Washington told me to and I quote " Wheel myself on out" ....How does someone mock a handicapped person . OUTRAGEOUS !!!! read more

Worst dealership ever. It consists of very unfriendly, unprofessional, untrained salesmen and managers. There is no concept of Customer Service. I completely agree with John N's review. Please stay away form this dealership if you want to have a good car buying experience. read more

My wife recently received acceptance to a nursing school in central Maryland and needed a reliable car to commute from Alexandria, VA. As we had 2 months to perform research, my wife and I visited numerous dealerships (mainly Nissan) in the Northern Virginia area. Out of the all the salesperson and so-called "finance managers" that we met at the various dealerships, Alvin Nix of Priority Nissan Chantilly truly stood out. In addition to being very informative on the cars and making us feel comfortable throughout the car evaluation process, he understood (and from my perspective showed the most empathy for) the customer. When a car director (initials "A. E.") provided a quote that my wife and I weren't too thrilled with, Alvin understood our situation and continued to be very cordial and positive as I thanked A.E and Alvin for their time. Upon continuing research and acquiring quotes from other dealerships, I came across a vehicle on the Nissan of Chantilly website and gave Alvin a call. I was blunt and direct; while being polite and cordial, Alvin reciprocated. Upon acquiring an out-the-door-price (including tax, tags, rebates, fees) from Alvin, my wife and I decided to purchase the vehicle. As for Priority Nissan Chantilly overall, the dealership provides great incentives/warranties such as oil/filter/state-inspection/engine-guaranteed for life. If you choose to purchase a vehicle on a Saturday afternoon, there may be a decent wait time to close with a finance manger; working with an honest salesperson such as Alvin Nix made it worth our time. read more

Stacey King once again took care of what service had to be done. Wednesday my regular service was taken care of(oil change,etc). While performing all scheduled service , found that I could use new tires. Had new tires installed today. All was done efficiently I'll be coming back for my next scheduled maintenance in 3 months & sure Stacey will make my next visit is as smooth read more

I purchased a pre-owned Nissan Murano from Priority Nissan, working with salesman Abdel Bouydra. Abdel helped me get a deal that I felt good about and is an all-around nice guy to boot. I felt that he was genuine and listened to my concerns/requirements. Abdel was patient and tireless in helping me to look at a lot of cars and test drive several. Abdel was true to his word and threw in nice little unexpected extras. I would definitely do business with him again. read more

I brought my car to this service department a few months ago after making an appointment for a recall repair. I dropped it off on a Saturday morning and expected to receive a phone call later that day when it should be finished. I never received any call and despite calling and asking about the status several times, no one could tell me anything. All the person on the phone could say was that it was not finished because they didn't have my paperwork. No offer to check with someone to find out the status. The following day, I called back again and was told the exact same thing. I decided to drive over there and ask in person. When I got there, they profusely apologized and said they had forgotten about my car. They weren't even sure where it was parked. How does that happen?! I had even made an appointment and I guess there was absolutely no point in doing that. I decided I would most likely not return to that dealership. This weekend, I needed a simple recall fixed and we decided to give the dealership another try. My husband called on Friday night to ask about getting the work done and they said we could drop it off in the morning and they would fit us in during the afternoon Saturday. We dropped off the car around 10 a.m. and they entered in our information and said they would give us a call. Once again, I never heard ANYTHING from the service department so I called later that evening. It was deja vu! The person who answered the phone said they didn't have my paperwork so it must not be finished. I woke up this morning to an email that I missed my appointment. I tried calling right when they opened at 9:00 and no one answered the phone. I talked to the operator who took my name and number and said someone would call me back. I am expecting that the exact same situation has happened and they have forgotten about my car. I am planning on going there in person to ask because it seems impossible to speak to ANYONE on the phone there. I am very disappointed and not only will I never return to this dealership again, I will probably complain to Nissan corporate. This is terrible customer service. read more

I called the service department to ask about an issue with a TPMS sensor light activating after having two tires installed (at a different shop). They said that they could scan it for me to find out if one was bad and that there would be no charge for this service and it should not take long to do. I immediately went to the dealership and was told by the employee that they could check it over for me. The employee said he would be back in just a moment and returned with another service person that said it would cost $169 diagnostic fee to just scan it. I asked him why the person on the phone said there was no charge and he didn't have an answer. He then came back and said that they could do it at no charge but it would be a 2.5 hour wait before they could get me in. I will never go back to this dealership and would recommend staying away from them. If they want to charge $169 to diagnose a bad TPMS which only takes a few minutes then there is no telling what other dishonest activities they are up to with there sales as well. read more

They take good care of the issues. Just needed my tire plugged and they fixed the open recall without me even asking. I can't be happier with the service plus I got a free car wash! read more

Horrible service. I own a Nissan Leaf. I had my 3 year old with me, I am 7 months pregnant, and down to 11 miles and needed to charge up on a cold night. I charged at this Nissan and asked my husband to meet me there so we'd quickly get some food for our daughter within 30 minutes. When we came back, ours was unplugged, there was another Leaf charging, and the dealership used another vehicle to block ours. It appeared that I did not get a full 30 minutes charge. They said I was supposed to stay with my vehicle, in the cold, with my toddler, and not have gotten food. They had to move one car to let the other Leaf charge, so they blocked my vehicle as a punishment in order to give me a lecture. I never had such issues because the other Nissans have at least 2 spaces for charging, and I was always told that I am welcome to take my daughter elsewhere inside so we don't need to wait in the cold. The way this dealership treats a pregnant woman with a young child is disgusting. Thankfully we bought our Leaf at the Nissan by Tyson's Corner, where they are always friendly and helpful to expectant mothers. read more

I wanted to leave 0 stars but that was not an option, it should be. DO NOT PURCHASE A USED CAR FROM PRIORITY NISSAN OF CHANTILLY!!!!!! Since 2008 I have purchased 5 cars from Nissan of Chantilly totaling OVER $100,000!!!!! On or about June 26th 2016 I purchased a 2007 Nissan Murano for $12,000 CASH with 118,000 miles on it for my daughter. Nothing but problems and the $12,000 car ended up costing me $17,257.72 AFTER 8 MONTHS OF REPAIRS!!!!!!!!!!!!!!!!!!!!!!!!!!! July 25th, Check engine light stays on, dealership found low oil pressure. 8 weeks after the purchase on August 24th the alternator went out. and the battery as well as a serpentine belt. I get it, things like that happen. $1,462.48. On September 14th the car would not start. It was towed for the second time to the dealership. It was found that they put in a faulty alternator. They replaced it because the alternator was under warranty. A few weeks after on September 21st the catalytic converter went out, that cost me $1140.50. Then on 29 September ALL of the head lights went completely out at night while my 17 year old daughter was driving. Back to the dealer!!!! I was told the cost to replace the entire assembly would cost $2,500. I nearly lost my mind. I told the service consultant that I was out of money to put into this vehicle and that I was a loyal customer who had spent over $100,000 on the 5 vehicles. I then get a call from the sales manager stating that they would either pay for the repairs or that they would like to EVEN trade me out of it into something with a warranty. I thought GREAT!!!!! When I went to the dealership the sales manager Josh showed me a couple of options but then he told me he would need $15,000 from me to make the deal happen. When I said "No thanks, repair the head light assembly at your cost as was previously stated", he said that was never offered. Unfortunately for little Joshie I had the voicemail from the service consultant stating just that. In the show room in front of salesmen and other customers he got hostile and raised his voice and called me a liar. I went to another salesman and asked to speak to the General Manager but of course he was not there. Needless to say I left and stated that I expected a call ASAP. Steve the General Manager called me the next day and apologized for Joshies behavior and stated that I was one of their top 5 customers and that Joshie would apologize to me and that Nissan would fix the headlight assembly at ZERO cost to me. I never got the apology from Joshie but the dealership repaired the headlight assembly at no cost to me. November 15th I paid $154.74 to have a Crankshaft Position Sensor replaced. December 21st, the service engine soon light and the oil light came on. So back again to the dealership. They had the car for several days and said they put some dye in the engine and see where the leak was after it was driven 1000 miles. 1000 miles came and I took the car back and they said there was no leak. A few weeks after that the service engine soon light came back on and I took it up there AGAIN. That was 5 February it is now 15 March and they still have the car. It needs a new engine. They want $3700 for the parts and labor and offered NO DISCOUNT!!!!! I picked up the Murano and left!!! I then traded in my 2013 Nissan Armada for a brand new Mercedes. Mercedes knows what a loyal customer is and how to treat their customers. DO NOT GO TO PRIORITY NISSAN AND PURCHASE ANYTHING!!!!! read more

The absolute worst car dealership ever...all the slick used car stereotypes you have in your head can easily be applied to this place. I've provided Plenty of feedback to them personally in writing, only to be ignored or told there's nothing they can do to remedy any of my issues. The only redeeming quality of this place is the free oil changes but even then, there's a price to pay as oil changes take 2 or more hours to complete. The staff is unprofessional, the pricing is predatory, and the mechanics are brain dead. My husband was told to drop our car off early on a Saturday morning in August to have a recall fixed. After waking up super early and sitting there for hours thinking the car was being fixed, they told him that he would have to come back in a week because the part was not available. It is now late September and we are just now having the recall fixed because our emails were ignored and we had to make our appointment in person. After dropping our car off today, they told my husband they couldn't fix the car because the gas tank was full. We told them they'd better figure it out because we are not coming back for a third time. This is just one of many issues we've had that seems to have fallen on deaf ears. If you have any self respect, value your time and want to prevent future coronaries, please seek out literally any other car dealership but this one. read more

The salespersons I dealt w/ at this dealership told me whatever it was they thought I wanted to hear to get me to visit the dealership... assuring me that the car I was interested in was in-stock. I arrived several hours later only to find that vehicle had been sold only moments before etc. They're very friendly; but unfortunately, it was one lie after another read more

HORRRIBLE CUSTOMER SERVICE. Wanted to see specific car that they said they have in "warehouse" and would bring to dealership. Called before going out next day when they said they would have it, and sales mgr said ok. Got to dealership and no car! Sales mgr started in on some excuse on why the car was not there....absolutely unbelievable! We drove 50 miles to go see a car they didn't even have there! I would never do business with a business that is that slimy! Buyers Beware! read more

I don't normally write reviews, but I had such a good experience at Nissan of Chantilly I just had to say something. My sales person was knowledgeable and and polite. I didn't get that feeling that I was being rushed. He helped me find the right car and they had it in stock. Dealerships can be an intimidating place. I'm spending a lot of money! These guys actually made me part of the buying experience. Kathleen Brown (Finance Director) was worth going to the dealership on her own. There wasn't a question she couldn't answer and went above and beyond my expectations. I have to give Nissan of Chantilly 5 stars. They deserve it. I'll be a loyal customer for years to come. Keep up the good work!!! read more

Internet sales is a farce. They have cars pictured and described with an extremely low price then when you call thousands get added to the price and now the car doesn't even have a radio. There is no Altima 2.5 s with a MSRP of $24,995 that doesn't come with a radio. Bait and switch. Would never buy there. And a $569.00 doc fee? Please. read more

Where Do I begin?It is very difficult to hold back my anger when the thought of this dealership is brought to mind. First off I purchased a brand new 2010 altima and the ac broke 3 times within a year. Let me state that I have modified cars in the past and know a lot about servicing vehicles. 1st time( 11k miles)- covered under warranty and fixed for free 2nd time(16k miles)- little 17 year old brother took it in to get it fixed because I was away at college and this is where all the trouble began. They charged him 280 dollars to get the ac lines recharged,replace the o ring, and add dye into it. FIrst off that is a ridiculously expensive price but its a dealership so thats to be expected. But once again this should have been covered under warranty, especially because they serviced my car 5k miles before for the same issue. 3rd time(19k MIles) I came home for summer and this is when I found out about the previous charge from Nissan and it made me furious. I was appalled that the ac broke for the 3rd time within a year and that they charged my little brother for the last service. So I brought the car into the dealership myself asking for a reimbursement of the 280 they charged him. They were very uncooperative and did everything in their power to refuse my reimbursement. At least they fixed the ac under warranty this time. It happened to be a loose o ring, which was once again their fault from fixing it before. I knew they were lying because they themselves were not sure of why it wasnt covered under warranty at first. Then the service guy Steve who was very friendly, called me back stating that it was a maintenance job so its not covered under warranty. But I knew better that this was not the case because it was a brand new and they handled my car 5k miles before for the same issue. So then I finally convinced him he was wrong and then he transferred me to John the service manager. This is where I encountered most of my problems. Once again I knew they were lying and coming up with every excuse possible because they kept changing the story. He told me that out of nowhere that the car has been in an accident.?????? what in the world? This car has never had anything done to it and only been serviced at Chantilly Nissan for regular maintenance such as oil. This made me furious. I would know if my car was in an accident or had body work done to it, thank you very much. After arguing with him he told me to bring the car in so they can inspect it for the body work they claimed was done to it. Once again I am off at college, so I had my girlfriend bring the car in. 4th visit- So my girlfriend bought the car in today, once again wasting her time for something that should have never happened. She also got very frustrated with John because he was talking to her condescendingly and questioning my integrity. He propped the car up and examined it for a while and told her to come take a look. He showed her a bolt that looked like it was touched because it had scratch marks on it. WHATTT?? once again the car has never been touched, and even if the side panel was removed that doesnt void the warranty. Then he stated he can tell it was repainted because there is dirt debree mixed in with the paint?? Where is he pulling all this nonexistant info from? They are the only ones that ever touched the car, so I have every right to believe they are trying to scam us again and replaced the new bolt with a used one to validate their false claim. Bottom line is the car has never been touched and they took advantage of my little brother because of his age and ignorance. I gave up and had enough of it with John and Chantilly nissan. I have contacted Nissan corporate and filed a claim with the specialist. I should be hearing from them within the next two business days. Please learn from my horrid experience and never step foot in this awful place. These are not trustworthy people especially John the service manager. thanks for wasting my valuable time asshole read more

PURCHASED USED CAR. I knew exactly what I wanted (year, make, model) and found it online at Nissan of Chantilly. I didn't need to look any further. Even though the car was 6 years old, it had low mileage and was in mint condition, with even a new set of tires. After brief negotiation, I wrote a check for the full amount and picked up the car the next day. Price was fair, and all staff were all very pleasant and service-oriented. read more

I wrote a review regarding my negative experience at Nissan Chantilly last Monday. The owner or manager Steve S. wrote me back asking for my contact info to address the problem personally. It's been 5 days since I provided him with my contact info & he NEVER responded. I guess the customer service is so atrocious because it comes from the top down. Here is my prior review: Wow I am shocked to hear how many deals this dealership has lost out on due to bad customer service experiences. How many times can the owner write that this isn't their normal standard? Kinda seems like it is. So many people had similar experiences to the one I had today. Despite speaking with a rude & dismissive service manager last week, I got over it & woke up today ready to head there to buy a specific car in their lot. But they gave me the same ridiculous ' yes this car shows $21k on the internet, but we can only offer it to you for $24 plus for various reasons'. (Even though it is advertised on every local nissan dealer site for $21k). When I tried to talk trade ins, the salesperson didn't even ask what I had to trade. It was so discouraging, I didn't even make it to the dealership. They could have sold a 2013 that's been sitting on their lot for way too long, but their lack of interest and effort cost them yet another sale. read more

I have come her multiple times to get my car worked on, and the service is great Bobby Sparks and him mechanics get the work done and it doesn't take very long. Bobby Sparks is very kind to his customers. read more

I couldn't be happier with the service I get at this dealer! Jenny is the best to work with. She is always happy and very helpful with all my questions and needs! On top of getting my service done fast my car is always cleaner when I get it back! I recommend using this service department to everyone!!!! read more

Took my car in for service to Carlos and had a great experience. Very professional, clean and prompt service. Carlos was very good about explaining the problem and if it was worth fixing now or waiting til later. They got my car back on time, and within the estimate that I was given beforehand. I would definitely take my car back there again. read more

1 STAR IS MORE THAN GENEROUS. THIS PLACE I S A BIG DISAPPOINTMENT. This is by far one of the most disappointing experiences I have ever had with a car dealership. Bad business practice to ignore your customers, Chantilly Nissan. I have been waiting for a simple phone call or even a reply to my several emails on my inquiry on whether a replacement part/labor on my vehicle would be covered under my extended warranty. I gave all the information needed to contact the company on Friday while I was at this dealership and was reassured that I would hear back from my service advisor on Monday. Today is Thursday, and even after several attempts to contact thru phone calls and emails, I still haven't heard back from the dealership. How long does it take to contact a company to determine my warranty coverage? It's a shame that you would ignore a customer. Not a good way to earn someone's business. You definitely won't be seeing me back at your dealership again. And yes, I finally got the parts replaced at another Nissan dealership today. Thank goodness, I acted otherwise; I'd be waiting for nothing. read more

The Good: Got some service done, and Stacey King, per usual, was great! She got it scheduled, and I got reminder emails. She let me know when it was done and gave me all her contact info in case I had any questions. They got all the items I requested for service completed successfully (state inspection, install wheels/tires, flush brake fluid, change engine oil, Perf. Opt. Service which is basically a glorified alignment for my GTR). The car was cleaned upon return. The TPMS was correctly set. All work was done within one day. They offered a loaner car, but I didn't need it and declined. The "Meh"- These are all mostly nitpicks I had with the service, and all are first-world problems. Unfortunately, when I had time to drop the car off or pick it up, I get to deal with the remaining oafs at the place. I brought in my own parts/fluids to get installed. Had to rummage through the service bay to get my stock wheels/old tires back, and searched the service techs area to find the remaining .5L of my (quite expensive) brake fluid that I brought in. Tires were overinflated by about 5-6psi (varied front/back, not good for AWD drivetrain). Cleaned up small droplets of spilled oil/brake fluid found under the hood after I got home. Unfortunately, I don't have the ability to double-check the undertray so I have to trust oil won't spontaneously combust under the engine bay during my next trackday. A $50 "Shop Supplies" Misc. charge... rubber gloves and shop towel prices must've gone up? Sounds like a BS charge to me! Overall, pretty good- they didn't F up my ride, got the correct service done quickly, and didn't totally go overboard with costs/fees. FYI, it still cost nearly $550 for these items, nothing's ever cheap for the GTR. Priority Nissan is located nearby and I prefer the 'qualified' tech to work on my car (they see GTRs all the time) vs. some local garage jokers, so I will likely use them again to keep my trackday car running smooth when I don't have the time or expertise to work on it myself. read more

I took my car to Priority Nissan in Chantilly VA in July of 2014 because it was making a whining noise that sounded like it was coming from the transmission. The service manager told me that Nissan had identified a problem with the transmission overheating and had designed an add on transmission fluid cooler, and that they would order it and install it in about a week. I elected to continue driving my car until the part came in rather than make Priority give me a loaner. After nearly a month of not hearing back from them, I called for status and was told the part was on back-order and they would call me when it came in. This went on for over a year, with me checking in occasionally (Priority NEVER called me to volunteer status) and Priority repeatedly telling me it was Nissan's fault, not theirs. Nothing like you car dealership sticking up for you after you make a $20,000 purchase from them, right? Today, August 10, 2015 (yes, that is 13 months after Priority originally identified the problem), I called them after 6 months of silence and once again asked for status. After 4 calls throughout the day (again with the refusing to call me back ???), I finally learned that the part is now available and they can get it in a few days. Now, I refuse to believe that, after 6 months of silence from them, I just happened to call when the part became available, so why didn't they contact me months ago when the part really became available? I've been driving my car around with the transmission making this whining noise for a year. And what does the whining noise mean? It means parts are wearing down much faster than they should be. Who knows how much damage I have done to my transmission. i very reasonably requested that I bring my car to them and get a loaner until they get my car fixed, but they refused to accommodate even this simple request. I have to wait until the part arrives and bring my car in at their convenience. This is starting to turn into a rant, so I'll wrap up by stating "Thanks, Priority Nissan, for making me your first priority." Suffice it to say I would not recommend buying any Nissan product with the Continuously Variable Transmission in it, and I would definitely not recommend buying any car from Priority Nissan. Their company name is a little misleading. read more

AVOID DOING BUSINESS HERE!!! On Oct, 06/2015, we went to Priority Nissan Chantilly with the intention to purchase the car that the General Sales Manager, the Sales Consultant, and the Internet Sales Manager confirmed several times (via phone, text, and email) was available on their lot. The car wasn't there. For almost 3 hours, the dealer tried to get us to settle for 2 cars that were not under the specific description we were told repeatedly was available. The General Sales Manager was able to find a similar car in the area, only to then inform us that the fog lights are an after manufacturer, dealer installed item. This means that after we buy the car, we would still have to wait for the dealer to order and get them installed, incurring in yet another change in the final cost advertised. After all of this, (and under just a promise that they would bring the car in the next day) we still gave the dealer a chance to earn our business and pre-filled the authorization for a credit verification, even though we were already approved by our bank. When the Finance Manager came to talk to us, he asked for an immediate down payment of $5K, so they could start the credit verification, and as an "insurance" that we would buy the car the next day when they finally brought it in. We refused and told him that we only pre-filled the documents with them just in case they could offer better finance terms that those of our bank. He then proceeded to tell us that we needed to finance through them and for that, we needed to pay up front. We reminded him again that it was absurd for us to pay for a car that we didn't have even seen and that we were not obligated to finance though them. Then he questioned why the dealer should trust us in coming back. Honestly, I found myself wondering the same thing as the dealer has already given me enough proof that I can't trust them. When we were about to leave, the Finance Manger changed his previous approach and told us that we didn't need to pay upfront and that they would put on hold the process and wait for us to inspect the car when they brought it in the next day. That AFTER we verified that it was the car we agreed upon, if we didn't find more surprises, and we had a final answer, THEN they would start the finance process. Considering all that happened, the next day (Oct. 07/2015) we sent an email to the Internet Sales Manager, as she was our primary contact with the dealer, to explain all that had happened. In that email, we also revoked any authorization we might have given and asked the dealer to consider null any document we signed the night before, (which, by the way, we weren't provided copy of, even after requesting it). In Oct. 17/2015, to our surprise, we began receiving alerts of UNAUTHORIZED hard inquiries on our credit file and letters of denied financing from different banks (as of today we have an average of 2-3 requests for credit approval per week!) Today, Nov. 06/2015, we received a letter from Priority Nissan Chantilly (dated Oct. 26/2015) stating that our request for financing was denied. I headed up to the dealer to request an explanation, with copy of the letter and copy of the email we sent them un-authorizing any process under our name. The General Sales Manager, in a very altered, disrespectful, and unprofessional way, told me that since the documents were signed they had the right to submit whenever they wanted to, that we told them to process the documents (which is NOT true), and that he didn't have anything else to say other than I couldn't prove anything different, and proceeded to walk away. I headed to the local police station to report the incident under attempted theft or identity theft as they tried to buy a car under my name. The officer advised me to verify my credit report to see how the actions of these people could have affected it and, if it had, I could proceed to take actions under a civil suit. She also advised us to file a complaint with the Better Business Bureau, as they are the legal authority to handle such matters - which it's already done. read more

Keith was an amazing sales person! We went in with the intention of just looking at cars but he helped us get the monthly price where we wanted it and the price of the car to be. Needless to say we ended up getting a new car. Would totally recommend working with him. read more

I went to another place to get my state inspection and did not like the service. Went to this Nissan dealer and they took care of me. I should have came here first. The guy at the desk was really nice. read more

I say to you now "You have the worst day ever and you never get a car...Get Out. I will make sure you don't get a car here". The sales manager charged at me around the cash counter with these startling words and I was baffled to witness his intimidating behavior to kick a customer out of dealership. All this bullying and show of brute force and deliberate unprofessional pretense was just because I offered a price to buy a vehicle from this dealership which he thought was very low. To have such an unpleasant experience at one of the dealership of one of the best automobile manufacturers, affected my psyche and yielded an outlook towards these car dealers in general that I had never fathomed. I had this crass experience where one of the General Sales Manager of Priority of Nissan dealership in Chantilly, VA, Josh Cochran, literally wanted me to submit to the price that he asked or be ready to get humiliated by his series of abuses. We (I and my friend) had done our research on the car price and various discounts that we could get on the price. The discussion with the sales agent reached a culminating point where he asked us the price that we had in our mind for the car. When we offered the price, the sales agent after some back and forth with the Sales Manager, Josh, came back saying that it is not a feasible deal for him. We exchanged pleasantries and told each other to call back in case either of us changes mind on the price. We were interrupted on the way out by Josh this time and he wanted to talk to us about the logic based on which we arrived at the price that we offered. We explained we are seeking a third party discount and that we had contacted both Nissan and that third party and they both have agreed that such discount can be sought from the dealer. Josh did not have the patience to give his ear to what we were trying to explain. He started with a visible provocation, "You are not an educated buyer. We should go and educate ourselves as buyers. You cannot get the car for whatever price you quote". I was astonished to hear that from a manager to his customers. I repeatedly told him that it was us who gave him the explanation of the discount we are seeking and also challenged him to contact Nissan as well as that third party. When we argued with Josh as to how could he dare to say that we are not educated buyers he jumped on his feet and asked me who am I to question him. I reacted by saying if you don't want to sell the car for the price we quoted you can simply say that it's not possible and we would have left the premises. To this he was offended to the core and started shouted "You have the worst day ever and you never get a car...Get Out. I will make sure you don't get a car here". Three other folks surrounding us starred at us with an ugly intention of asking us to get out. Is this the delightful buying experience that Priority of Nissan, Chantilly talks about when they welcome the customer who comes with a hope of buying a car from this dealership? Josh, with his ugly gesture and offensive language has confirmed that Priority of Nissan, Chantilly is the worst dealership in the area where you either get the car at the price they quote or get abused and get the worst experience of life. Being a general sales manager at the dealership, wouldn't it have been prudent on Josh's part to work as a catalyst between me and the sales agent and resolve any question/doubts amicably about the discounts? Instead, Josh took it as an injury to personal ego and went on to abuse and asking customers to get out just because we both could not agree on a price figure. Is the staff at this Priority Nissan, Chantilly VA dealership so ill trained that they don't have the basic customer handling etiquettes. Couldn't Josh simply tell us that the price that we quoted was way too low and the dealership cannot go into the deal with that price? Why was there a need of a rude behavior? I wasn't forcing Josh or the dealership of any bad impact if they do not honor the price that I quoted. It was not at all a surprise that after coming back home after such horrible visit to the dealership, when I glanced some reviews of this dealership, I found another review about this same Sales Manager, Josh, where he was branded as being utterly unprofessional, rude and racist. There is another dealer review website where Josh has three out of four negative ratings. Doesn't the dealership or for that matter Nissan reprimand such repeat offenders and train them on customer handling? I came up with this review with an intention that folks visiting this dealership be aware of this Sales Manager so that your day is not spoiled. That Josh's behavior towards me was utmost unprofessional and intimidating would be an understatement. The general sale manager crossed limits and took on a head on fight with me and warned me with a bullying attitude that I can have the car only at the price he quoted or else I should be ready to get abused. read more

Great customer service. Not overly pushy! Had a good experience here and would reccomend this dealership!

DO NOT GO HERE!!!!!!!!!! This review is for my experience I had with sales, the GM Carlos Alvarez Shopping for prices, this was the third Nissan Dealership I visited on a Sunday afternoon. I park my car and start looking at the specific car I want. After 10mins of no one approaching me I walk towards the front and am greeted by a man named Abid. I tell him the car I am looking for so he walks over to the front desk to check out the car. After 25mins he walks back and tells me he can have one in the store in 40mins. WOW. Sounds good to me, is it all I asked for and a 2012 like I previously stated? "Oh sorry I thought you wanted 2013, hold on" After another 25mins I am approached by the General Manager Carlos Alvarez, he has a print out for me explaining me all the specs of the vehicle and asks me if I want it now? WOW...Slow down buddy... I notify him that I would prefer leather seats and his response is "you want the touring model" No...I want the base with leather seats, Carlos responds "well the only difference between the touring model and the base model is the leather seats" REALLY CARLOS? YOU ARE THE GENERAL MANAGER AND THIS IS THE BS YOU ARE TRYING TO TELL YOUR CUSTOMERS? Any idiot with basic knowledge of cars knows there are plenty of other aspects involved within a Touring model, not just the leather seats. So I show him my previous quote with leather seats and he says "well that's not with leather seats, I don't know why they gave you this quote, its bullshit" Ok Carlos, way to be professional. I let that one slide; I let him know that I have a trade and tells me to hang tight. After one hour of waiting, I approach Carlos and ask for an update, he tells me that it will only be another few minutes. Finally, they come back with an offer that I am satisfied with. Let's do business..... After reviewing my appraisal, I noticed that they appraised my car wrong and marked it as the wrong TYPE of car? WTF? My model type is clearly labeled on the car; how the hell do you miss that? After I pointed it out (because someone would of caught it anyway) he tells me not to worry about it. He asks me where I want to be with my monthly payments and his first response is "that's not possible"...hm ok, well my credit score is well above 750, he stops talking and tells me he can't help me out with the price but will make sure my monthly payment is around what I want it to be. I tell him he's going to have to come down a bit on the price and his response is "well why you care how much I charge you for your car you just care about your monthly payments right?" Hm no moron, of course I care about how much you are charging me for the vehicle. I tell him that I am not satisfied with the price and I will just head back to the previous dealers I dealt with, he tells me that he already purchased the vehicle and that it wouldn't help if I go back. Really? There are plenty out there I say, and his response is "well go-ahead" I ask for a print out for my car appraisal and he tells me "well I'm not going to give it to you so you can go lowball another dealership" WTF??????? I had my car appraised by you, I want the necessary paperwork, he tells me ok and tells me to hold on. He tells me he" likes me" (I don't roll that way Carlos) and will help me out....(yeah right im telling myself). So he hops behind his keyboard with his chubby little fingers and shows me the price of how much the car "really cost" and tells me to take it to the previous dealer. Not believing a word and confused on why he would show me this information and give me such a good deal, I go over to my previous salesman who is also a personal friend of my fathers and even before I can tell him who gave me this deal he says "Carlos Alvarez right? He gives people the most unrealistic prices and sends them to our dealership because he's an immature child who likes to play games with his competitors" really Carlos? He wasted 3hrs of my time and the end of the day gave me a low price for a car that was parked in his competitor's dealership. I thought you had the car Carlos? The current dealership tells me to call him and tell Carlos I am ready to pick up the car and they guaranteed me his response would be "I sold it" because he never had it. I call and lo and behold chubby Carlos Alvarez is on the phone and sure enough his response..."I sold it" That day, I bought my dream car from another Nissan dealership. Thanks to no help of Nissan Chantilly. They did nothing but played games and BS'd me, if the General Manager is playing these games, imagine what there floor salesman will do? FUCK YOU CARLOS YOU FAT MOTHER FUCKER! read more

My Rating is only for Customer Service Department of Priority Nissan. Ms. Cassandra Wylie was very helpful. She not only was accommodating on the cost cutting side she was also very helpful get the service done (Paint Protection) in the last hour of the day as I had arrived late buy employing multiple folks to get the job done. It usually take 2 hours to get the Paint protection service done on new car. read more

To start out, I hate writing reviews, but I decided to make a personal exception for Nissan of Chantilly. Recently, I have read some poor reviews about Nissan of Chantilly, and completely disagree with what is written. This is a friendly, family owned business with customer service in mind. The sales staff is professional, with YOUR best interest in mind, not their commission, not making numbers, but YOUR best interest. This is hard to find anywhere, especially in the DC area. I recently purchased two vehicles from them, with little hassle and walked away with fantastic deals on both. They are willing to work with you and your financial concerns/needs. It is understandable there are certain situations they cannot accept the financial burden of a trade or credit issues, like anyone, they cannot eat a 8-10K loss on a 25K car. They will do almost anything to give you, the customer, a good feeling when you leave. I am a very meticulous buyer, and have always been pleased with the quality used car selection here. I can say this confidently because I have visited a majority of them off RTE 50. In addition, their service department is one of the best in the area, with competitive prices and they accept competitor's coupons! If you want a Nissan or any used car, I would recommend Nissan of Chantilly hands-down over other dealers. read more

Priority Nissan sold me a defective car. I drive off the lot with a car that had problems and the management team wouldn't return phone calls. They were very condescending and minimized what turned out I be a serious safety issue. Needless to say, I gave a pretty poor response to the survey that I got (after buying a car that he dealership wouldn't stand by). When I brought my car back for service later on, one of the service people confronted me about my survey response saying I cost him $1500. Even after this episode, the general manager still wouldn't return my call. It was only until I complained to Nissan corporate that the manager called me. He didn't even apologize or offer help but just suggested I try I get Nissan to buy it back. There was nothing corporate could do about the poor customer service because Priority is independently owned and operated. Nissan would not buy the car back because he problems weren't too bad. I called Priority Auto Group and all they said was to call HR. I left a message for HR and never got a call back. Needless to say, I would NEVER buy another Nissan or a car from a Priority dealership. read more

=( This is the Nissan dealership I have raved about for nearly 5 years... that is until I was interested in buying a car from you. You have serviced my 2012 Maxima flawlessly. On the flip side, your sales department isn't interested in making a sale. I was ready to buy a new Maxima on Tuesday, but I couldn't get anyone to answer a simple question as to the color of the exterior and interior of the particular vehicle I was looking at online. The information was not available online. Okay, so I thought I'll correspond online through your messaging system. Totally automated with no human at the end and it was more interested in when I was coming into buy a car as to getting my question answered. So, I'm assuming your sales department does receive a notification of customers with questions through the messaging system? I got an email confirming my message. No response on Tuesday. So, I called and spoke with Said. I guess it was too much trouble for him to go out in the light rain and check on the car I was interested in as he never called me back. No one contacted me Wednesday and it's 12:30 on Thursday with still no response. No worries though... I don't need that information any more since I already bought a car from Sheehy Nissan in Manassas. 3 Stars are only for the service department.... otherwise it's a ZERO for the sales department. read more