Thieves! FRAUD!! Lied about repairs needed. i called the car dealership to ask for a service under warranty, torque converter ON 2014 CAMRY. Paul explicitly told me he would not charge me if the problem is the same as the one serviced earlier, Torque converter. a day later I went to pick up my car and I was told repeatedly it is not the same repair. i inquired multiple times if the part torque converter that was fixed last time was ok, and I was told yes. the part that was fixed last time is perfectly fine and something else is wrong. They told me replacing the transmission is the only option and the estimate was $8k. Or I have to pay 145 diagnostics fee. I paid the fee and left. i take the car to another repair shop and the very first repair code that I got was torque converter. i tried to explain this to Susan, the service manager, and she just was not willing to help. its almost as if she is trying to cover up the lies of her coworker. i submitted 2 complaints to toyota itself, and recieved a call from Susan. She twice told me she will call me back after talking to higher authorities but she never did. she is a liar similar to Paul. they both lied and charged me too for it. since the last time I spoke to Susan, i called 2 more times to speak to either susan or chris, no one answered. They want to give you false information, not honor the repairs done by Toyota dealership, and still charge you for it. read more

I called on the morning of 3/6 for a wheel alignment and was told it would be 79.00 when I asked over the phone. I arrived for my appointment 40 minutes later. While checking in I notice on the paperwork they wrote down 119.00. I mention that I was told 79, they said they don't give prices out over the phone, basically telling me I'm full of crap. I asked the service adviser to look and see which employee of theirs made my appointment for me, and we could get this quickly resolved. Dana didn't do a thing and just kept saying they don't give prices out over the phone. As I'm leaving I called back in to speak with a supervisor about the entire ordeal. Eric could have cared less. Sooooo I'm sharing all my experiences with you in hopes that you take your business elsewhere, where its actually wanted. While I'm at it, I'll post all my other issues with this dealership. I've several times for an oil change, requested synthetic while making my appt, and, when checking in. Regular oil use. Several times. Its not that hard. I also had break work done once, they didn't tighten the rear caliper down properly. I had to have my car towed back to them from Tyson's. I didn't find out about the caliper issue until I tried to reverse and my car was binding up at the mall. The only reason I kept trying to give this place a chance is they are right next to my office and its really convenient for me. I guess I am a glutton for punishment. I've never had a problem when I use Koons Tysons, its just out of the way for me. I'd highly recommend any shop OTHER than Springfield Priority. This brings me to my next point. When I bought my wife her new 4Runner, guess what dealership I didn't use. When you have such bad experiences with just the service side of the house, it definitely doesn't make you want to spend even more money and buy a vehicle from them. They are lucky they can't get zero starts from me as I think one star is being generous. read more

I've only been here twice but both times service was quick and friendly. They also offer to wash your car.

Watch out for these guys. They will try to pull a fast one on you. I was going in for what I thought was a fair deal on a slightly used 2019 Tundra. The salesman and I have been going back and forth via text/ email and settled for an out the door price but when I came to settle the deal that wanted me to finance with Toyota or pay an extra $750. I already had a preapproved loan when I walked in but the manager decided he was gonna try to get more than what was agreed. Wtf!! They wasted my time and lied to me after we had an agreed upon, written out the door price! Not once was there any discussion that the Otd price is dependent on me having to finance thru Toyota. Obviously they don't understand what "out the door" price means and they probably thought they were dealing with an inexperienced buyer. I'll never come back to these guys again! read more

This rating is just for Priority Toyota's service. Just had my second service appointment. I would have rated it a five aside from the fact that for the second time in a row, my car wasn't washed. Not touched at all. It's a line item on the invoice. When I bought the car I was promised free oil changes, standard services at the regular mileage intervals, free state inspections and free car washes. It's petty, but I'm a stickler for rules and honest business dealings, and this was a huge selling point when I purchased the car. If you put "car wash" on the paperwork and don't wash the car, it's dishonest and I just don't understand it. Additionally it leads the customer to believe, if they aren't doing the simple things, what else aren't they doing? Just my two cents. read more

UNETHICAL!! Probably the worst car dealership I have ever been to. They tried scamming me into $2,000 in dealer fees. One for a pre-delivery inspection on a certified pre-owned vehicle of $1,250 and then their dealer fee of $699. I looked at the manager and salesman and told them they were insane. They they told me they would remove the pre-delivery charge like they were doing me a favor. Very scandalous they are just trying to rip people off and the service was very poor. Now I know why the try and give away oil maintenance for life, to try and scam more poeple. That and anyone buy a car is paying $2,000 into that program.. Complete rip off!! The funny thing was they would have sold me the car if there wasn't the extra $2,000 in fees. Instead it sat on their lot for a few months and the price went lower. read more

Quick service and Dwayne is the best! Manager Bobby always helpful! Great customer service.

Buying the car from this place was extremely pleasant and they deserve a 5 star for that(from sales person to manager) However: Coming here for the first time for the 5k service with appointment. First of all they are not friendly and disrespectful(Eddy) Waiting here more than 1:30hr and still nothing for simple tire rotation. Let see how long more I got to stay here. Their free service is a joke. Who has to time to wait this long with appointment. read more

LIARS!!! STAY AWAY!!! This is a ZERO STAR REVIEW. My husband and I live in another state and found a used vehicle online that turned out to be $3000 more when we arrived at the dealership. They had this planned in advance because they said "a salesperson will call you be you arrive." They waited until 2 minutes before our appointment then called and SAID IT WAS A PRICING ERROR!!! TOTAL BS!!!!! They still asked us to come in and talk. Really? Such audacity! What a waste of a 2 hour drive and our time. They are a DISGRACE! read more

Will Avila & Haithem Najar did the best job helping my get my 2021 RAV4 XLE Premium. They were quick, efficient and polite. I highly recommend them and the dealership. read more

Had my Highlander in for tire rotation and a noise I heard in the back of the car. Paul Sonnhalter was my service rep and even though I didn't have an Appt he fit me in. Turned out I need both front and back breaks. Paul explained all the work to be performed and costs involved. They had to keep the car overnight but Paul kept me apprised of the work being done and when I could expect my car to be ready for pickup. When I arrived my car was ready and The price was lower than we discussed!! Thank you Bobby Bell and Paul for a great service experience. read more

I had a fabulous experience. Having had numerous negative interactions at other dealers, Priority was a breath of fresh air. My sales rep, Ms Logan, was transparent, honest, and extremely helpful. Ended up walking away with a WAY better deal than I would have got anywhere else. read more

Great service department! Would recommend the sales as well. We have had a great experience in both

I have two Highlanders and have been taking them to Priority for several years. I have been very happy with the quality of the service and professionalism of the Staff. The facility is well maintained and clean. The waiting room has high speed internet and is large enough for social distancing. Dana is my service rep and has provided excellent advice regarding the service needed for my vehicles. Priority is a busy dealership, however, they are well staffed and complete repairs and services in the timeframe indicated when I turn in my vehicles. I highly recommend Priority for your vehicle maintenance. read more

I shopped online and tested several cars before finding my way to Springfield Priority Toyota. James (my sales person) was so helpful and professional from the initial meeting and test drive to the final stages of purchasing an older RAV4. He was also very diligent in keeping me updated throughout the whole process and made sure to provide all the items promised at pickup. Make sure to look for James for your next auto purchase! He was fantastic!! Great job and a very clean environment at this dealership! read more

I don't know what it is about this location but when employees see a girl or someone they think they can screw over they will. Almost made my friend pay 300$ for something that doesn't need to get done. Extremely rude and when I call the location, they give sarcastic answers. From a phone call to the Customer service desk I think needs more training. Went in with my friend to get a inspection and oil change. Went up to a lady who had an attitude. Told us to go to another worker. He however was on the phone for 10 minutes. Seeing there are other workers that were FREE. Went to another one and got situated. Given the estimated time of 2-2 1/2 hours. 3 hours pass and no one comes to check up on us. Friend goes to a guy named Chris to ask for an ETA. Only to be turned back and said he will find out the time. I go up there because we are waiting for the ETA and I go up to Chris. "Excuse me I just need an ETA when the car will be done" Chris: " find out who your service representative is" Um dude I know you're busy but how are we supposed to know!? No one told us anything about a name. Customers are not a PRIORITY. Ended waiting for 4 hours. We knew that the car was sitting out and not getting serviced immediately because of the sound of the brakes I normally had. read more

Every time I walk in Priority Springfield they will greet you with the best customer service. When I purchased my vehicle I didn't know which car I wanted to purchase. Gideon Oteng helped me test drive multiple cars to finally deciding which car I wanted. The car I wanted specifically get was not at the store, but Aaron Tschirhart was able to get me the car I wanted the following day. When I walked in the next day to finalized everything, Gideon showed me the car right away and made sure it is everything I wanted. Aaron greeted us and made sure all of the paper work was ready for us. Ricardo Grant was our finance rep and he was very thorough. He made sure he explained everything I was signing in details. When everything was done, Gideon was there to make sure we have everything and answered any other questions we may have pertaining to the car. Priority Toyota Springfield staff's are the best and they will always be there! read more

Priority Toyota Springfield - Car Dealers Near Me - Springfield, Virginia

We purchased a new 2019 Toyota Avalon end of July/ Aug 1st given temporary tags, we asked for & provided documents for handicapped tags, dealership gave us regular tags,as of today, we still have are getting run around from dealership, I went on line and ordered the tags within minutes had verification of tags ordered will be shipped to me, but now we will be waiting an additional 4weeks! Priority Toyota does not put the customers First ONLY when they ARE taking your MONEY! We have purchased our last vehicle from them and advise anyone looking to purchase a Toyota to find another Toyota dealership! read more

I took my car in for routine service. This was my second time Paul was my service rep and he was just wonderful. He gets every detail and is so custom service oriented. The experience at Priority Toyota is wonderful. So relaxing. Really enjoy going there. Love the TV, snack bar, free manicure on Wednesdays and how the staff just walking by say hi. They really know how to treat their customers. read more

Service department are rip off artists. They quoted me $1600 to fix my 2 month old vehicle. Warranty? Sorry sir. Not covered under warranty. So I decided to fix it myself. $200 bucks worth of parts and 45 minutes of my time and problem fixed. They claimed that they needed over 5 hours of shop time. I'm a non mechanic that could do it in 45 minutes. Sorry toyota priority, never coming back read more

BEWARE AND STAY CLEAR OF THIS PLACE! They are not willing to help you at all in the service department and in reality the worst service is from Suzan Danfora "Customer Relations Manager " herself. I picked up my car today from service department and noticed scuff marks on the bumper that was not there previously. Instead of asking me what happened, immediately she yelled at me and screamed that my car is a old 2017 van and what more do i want. If i want to pull up the camera it has to be tomorrow NOT TODAY and then she walked away. I asked for the General manager's contact but they were hesitant to do so. Last time I check, I am a Priority Toyota customer, is my business not worthy when its service??? To have the Customer Relations manager of a business talk down to a customer and insult them is ridiculous and she should be ashamed of herself. I have never felt so degraded, humiliated and spoken to with such condescending tone.Toyota Motors should be embarrassed that this dealership has people like Suzan Danfora representing them. The owners of Priority Toyota needs to find a new Customer Relations Manager ASAP! read more

I was looking for a 2020 Tacoma and the salesman Justin Baumgartner helped me pick and finalize the Sport TRD. He was courteous and innovative during a time when we were all very limited by Covid-19. He took photos and videos from his iPhone and talked to me in detail about the vehicle's features. He continuously went back to his sales management and secured me a great deal. I highly recommend going to Justin. He was awesome. read more

Priority Toyota Springfield - Justin is the man! - Car Dealers Near Me - Springfield, Virginia

Called Springfield Toyota to schedule my 30k mike service and Eddie Cruz was very helpful. He describe the services I needs and scheduled me an appointment right away. I recommend going to Eddie Cruz because he'll get you what you need. He should get a raise. read more

Service here is generally great and completed in a timely manner. I have brought my truck in for it's 5K, 10K, and 15K service as well as a tire repair. On each of the thousand mile services I've requested complimentary car washes. On two of these my truck has been neglected to be washed before I arrived. Only upon requesting again would my truck be washed after waiting another 15 minutes. It may be due to the fact that I was waiting but the quality of the complimentary wash was not nearly what I expected. I understand that a free wash is not going to be as detailed but it appeared to have only been hosed off. It's dissapointing because I purchased from this dealership and purchased a service package because I was impressed by the priorities for life program. read more

We bought my new hybrid Rav 4 there last year. Aaron is the best sales person. Very helpful snd answered all our questions. We went back several times and was able to test drive the car many time before making our decision!!There is no pressure like other dealers to buy. (After one year I'm still getting offers from another local dealer). We've had great service and annual maintenance check ups. Always professional and efficient!! My son was so impressed with Aaron that he'd said he has referred several friends. So glad we bought my car there I love it!!! I'd recommend this dealership to anyone in the market for a Toyota!!!!!! read more

I came to Priority after going to multiple other dealers and was so very frustrated with my other experiences. I worked with Lesley and Jae who were really great. They took the time to go over every detail and option with me. I left with a nicer car than I planned on and felt SO good about my purchase. They worked with me on price and the payments are within a range I feel comfortable with. Really, their customer service was miles ahead of anywhere else I visited which is why I bought from them even though they're 40 minutes away versus all of the dealers 5 minutes from my house. read more

This Toyota dealership has been great! I just had my first not so great service experience where there wasn't a lot of communication and it took longer than usual so I provided a review that was overall positive but mentioned the negatives. As a result one of the managers contacted me and offered a free car wash and detail that never expired, I just needed to let them know when I could take them up on it. I called yesterday morning and coordinated a visit that took exactly as long as they thought and they did a great job despite me not paying for it. Great service! I'm very appreciative of the effort and I feel valued as a customer. I'll continue to come back! read more

I bought a used car at Priority Toyota Springfield in June 2018. They provided an Engine for Life Limited Warranty thru Owners Assurance, LLC and a Limited Lifetime Warranty thru Associates Underwriting Limited, LLC (AUL) . Both of these were included by the Dealership. I never realized the importance of these provided Warranties until last month when the car we purchased started experiencing engine rod knock. Towed it to the dealer. Results, engine needed to be completely rebuilt or replaced due to a component failure that threw metal shavings throughout the engine. Rebuilt engine ~$9000, new OEM engine ~ $13000. Utilizing the AUL policy, I only have to pay a $100 deductible. Never thought I'd have to use a warranty on a Japanese Car Engine, but it happens. Thanks to Priority Toyota Springfield providing these warranties, I saved a ton of money. THANK YOU!!!!!!!!!! read more

You can always count on Priority of Springfield Toyota. Great service. Easy to schedule and they won't take advantage of you.

Worst dealership I've ever experienced. Manager Fred or frank is rude and terrible as well. Parts departments sucks ass and never picks up the phone, and when they do they hang up on you or put you on hold for 30-45 min while they jerk each other off behind the counter. Don't waste ur time at this establishment. read more

On July 21, 2022, I had a 6-month inspection and an annual safety inspection for my Corolla 2020. I was told everything was great. That was our last 6-month inspection covered under Priority Toyota warranty. In the beginning of October, I received a letter from Toyota HQ in Atlanta recommending to have car's engine software updated for free. I took the car to Priority Toyota on October 10th for that, came back with a recommendation which "required my immediate attention". The recommendation said "break flush: rec due to age and mileage". I called them to get a meeting with a manager to discuss this sudden and "urgent" recommendation. Later in a day somebody from a service department returned my call to explain that these things happen due to car's age and mileage. I tried to explain that it had been barely 2 months since last inspection and we drove the car for 200 miles ONLY since that inspection. It has nothing to do with age or mileage. But he kept repeating the same explanation. I understood I needed a second opinion. On Oct 12th I took car to a repair shop on Edsall Rd where I was told that its break fluids were in perfect condition. So my suspicion that once car's dealership warranty expires, Priority Toyota comes up with all sorts of "urgent" repairs that our cars need all of a sudden. My Corolla is 3 years old and has 16,000 miles on it. I bought from them a new RAV 4 2019 3 years ago. Same story, as soon as warranty expired, I was told the car needed tons of maintenance work. They gave me 3 packets to choose from. I chose the least expensive one, as nothing made sense - we are talking about 3 years old car with around 25,000 miles on it. They were able to cheat me even while the car's warranty was in effect. Twice they told me scary stories to convince me to buy new tires. I was told the puncture was in such a place that they could not patch it. Twice sounds too much for coincidence, doesn't it? Very disappointed, not giving them business again. read more

Pretty disappointed so far. Had a maintenance scheduled for 9 am, and got in at about 8:50 am. Sat there for 10 minutes, and the attendant that I was scheduled to meet with didn't show up. Someone else ended up having to check me in. They said my 20K maintenance would take an hour to an hour and a half. I finally got a text about 9:30 saying that I would receive updates via text. I texted about 20 minutes ago (around 10:30), asking when my car is going to be done. Still haven't received a response. I have much better things to do then sit at Toyota all morning. read more

Worst service I've ever had from a car dealer. Went in for a simple tire rotation and they left the lug nuts off one of the tires. Drove off thinking they did their job right. Luckily i felt the tire wobbling and pulled over. Every time im in there its a long wait and other small issues but this was ridiculous. To make it worse they hardly apologized and kept telling me my car would be ready only to call me the day off and tell me it's still not ready. Seriously for your own sake buy somewhere else. This place is a nightmare. I wasted a ton of money on a 4runner from there and now they're wasting my time and ruining my 4runner read more

Service department takes forever to finish and also had financial service issues with them about my car's payments. I would never recommend this dealership to anyone. Please go somewhere more worth while. read more

My initial experience: Settled a deal over the phone. Arrived at the dealer around 715pm ish...you'd think it would be straight forward sign and drive. It was sign, sit, wait...wait some more...and sit some more. I watched numerous deals made after I arrived go into the business office and be on their way. Let's just say I did not leave till 11pm+. The business office would skip my deal because it was a lease.. how nice? In addition to that the car was driven from another dealer. I WAS NOT INFORMED OF THAT! Thank you Priority Toyota for the terrible experience. Another disaterous experience. 1 more day makes it a month since I leased a car from them. Car is not yet registered. No one from the dealership has an answer. Just got an account number yesterday. Glad I was not waiting for a bill in the mail because clearly my payment would be LATE! Disappointed. It's truly sad I have to express this through Yelp bc no one at the dealer cares. read more

After days of car searching, and months of trying to decide which car I would like to purchase as a first time buyer I went to Priority Toyota in Springfield, VA and immediately got a great vibe. My Sales & Leasing Consultant Justin Baumgartner was amazing! I told him all of the things I was looking for in a car, and he assisted me and helped me choose the right one. After hours of looking and comparing models I walked out with a brand new 2020 Toyota Corolla LE! Justin as well as the Sales Manager Mahmod Abdelhamid did everything in their power to make sure I got a great deal, and really assured me that they were there to make my car experience the best one yet! Not to mention this dealership offers multiple perks when you purchase a new car or truck like oil and filter changes for life, state inspections for life, installed parts guaranteed for life your engine guaranteed for life! I know that I made a great choice choosing Priority Toyota of Springfield and I am definitely happy with my car. read more

My car had a service on the 16 of June AM and it was a great experience and thank full. My go to person was Mr. Paul ! Very professional and respectful person ! Thank you Paul, keep up the good work! read more

Not sure what to say here. I bought a car back in December 2019 and had a problem with the previous finance manager. The current General Manager solved it. I am very happy with the resolution. read more

I've been going to Priority for about 4 years now. Service reps are as you'd expect, some good and some bad. But Dana Pablo is the best by far and at the risk of filling up all her appointments, I recommend you try and get her. If Dana is not there walk away. That said, I took my car there to be looked at for blue smoke coming out of the exhaust. Since we are still in Phase 1 of COVID there was no one else (customers) there. Dana was not yet in so one of the other service reps checked me in. When I told him what was wrong with my car, he laughed at me and essentially made some jokes at my expense. Ordinarily, I would have walked out right then, but I waited for Dana. She listened to issues with my car and said she would take care of it. Its difficult to get her to call you back but when she does, you get a complete honest answer and a real estimate for a repair. read more

Had an appointment that the company would not honor. Waste of my time to spend all afternoon there. Had a variety of issues with honesty and integrity with this dealership. They sold me a car years ago without a spare tire, after telling me it was to be included. It was the type that doesn't go flat and was very expensive, so it made a difference. Try someone else if you want better service. read more