Probably the most unprofessional experience I've had in the car business. I called ahead to confirm…read morea vehicle was in stock because I wanted to test drive it, and the representative assured me it was available and encouraged me to come in. When I arrived, I saw the vehicle in person and was ready to move forward. However, I was told I could not test drive the car unless I first completed a credit application, allowed my credit to be run, and financed through Hertz Financial -- despite already being pre-qualified with my own credit union. The explanation given was that they "don't want just anyone test driving certain cars," which was surprising and disappointing, especially after being invited to visit. As a serious buyer who had already secured financing, the requirement felt unnecessary and highly unprofessional. I was genuinely floored by the experience. For this to come from a national company made it even more shocking. Lesson learned.

After a very poor experience at the Baltimore office I went to Springfield and the process was…read morefine. I'm sorry I don't remember the salesman's name, but I think it was JD. The business office guy Reza was also good. Beware Hertz only provides 1 key for some reason.

Called the service department and the shop Forman told me to just come in and he'll try to fit me…read morein. I have a 2019 one month old NV 2500 with a problematic sliding door that kept locking up in the closed position. While all the mechanics were busy Ronnie took time to research this annoying issue and found a service bulletin that said to adjust the strike plates alignment, then because that didn't do the trick he looked inside the door mechanism and found the door wasn't releasing because the upper latch needed adjustment, there is only one adjustment bolt he showed me and then fixed it. He proceeded to educate me on my new NV and helped me understand other things. Ronnie is to be commended for his superb customer service and attention to detail. While this service department doesn't have the greatest reviews I plan to give them my business! Thank you Ronnie! Alex.

Hey this was my first time at this dealership I've had really bad experience at a different…read moredealership in Alexandria so I wanted to try something different this is even closer to my house I had such a great experience I went in for an oil change they did a whole work up my car and I really was very pleased with the service I was in an out they did a great job especially my service advisor he was outstanding if you're looking for a great service on your vehicle on your Nissan come and visit Joe Robinson he really went above and beyond to make my experience at this dealership the best and let him know Ms. Ramos sent you

Aaron, the general manager, was right away willing to bend over backwards to help us make a deal…read morethat keeps us coming back as lifelong customers. Samantha stepped in to quickly and efficiently finish the paperwork. A very pleasurable and fruitful experience. Couldn't ask for more.

I rarely leave negative reviews, but this experience was extremely frustrating…read more When I first arrived, I was very impressed with the staff. The first employee I met was friendly, professional, and helpful. My service advisor, Marvin, was also pleasant during check-in, and I initially planned to leave a positive review. Unfortunately, the experience went downhill because of the lack of communication. I provided my correct phone number and expected to receive updates about my car throughout the day. Instead, I spent the entire day waiting without receiving a single call or text. I repeatedly called the dealership trying to get a status update and was continually routed to voicemail. At one point, I finally reached someone who assured me they would not put me on hold and that they would get an update for me. Instead, I was left on hold for over 30 minutes and then transferred to someone else's voicemail. By this point, I had spent hours trying to get a simple update. When I called again, I was finally told that Marvin had already left for the day without ever contacting me. I was shocked and frustrated. I had dropped off my car in the morning and spent the entire day waiting for information, only to find out near the end of the business day that my advisor had already gone home. After expressing my frustration, I was told that I could come pick up my car, which I did around 6:15 PM. What makes this especially disappointing is that the entire situation could have been avoided with a simple phone call or text message. Had someone taken a few seconds to update me using the phone number I provided, I would not have spent nearly three hours making calls, sitting on hold, being transferred, and trying to track down basic information about my car. I understand that service departments are busy, and I respect the hard work that goes into servicing customers. However, communication is a critical part of customer service, and on this visit it was completely lacking. The staff I met in person were great, but the follow-up and communication were among the most frustrating customer service experiences I have had.

If you're looking for a salesperson who treats you with respect and genuine kindness, go see Peter…read moreNartey at Priority Toyota of Springfield. I had been shopping around hard at various dealerships and online platforms (Carvana, Autotrader, etc.) for a 2026 Tacoma TRD Pro. Despite the competition, Peter won my business because he made me feel like a person from day one. He was incredibly accommodating and focused on getting me the best deal possible, including my military discount and price matching. This was by far the easiest car-buying process I've gone through out of the seven cars I've owned. Exceptional service!

IF I CAN GIVE 0 I WOULD!! I recently bought a car from this dealership, and when I signed the…read morepaperwork, everything was done electronically. I wasn't given a copy of the documents to review at home. Later, when we tried to add the car to our insurance, we noticed an extra $1,200 added to the total price. When I called to ask what the charge was for, they told me it was "insurance in case of an accident so the car could be towed." This was added without my knowledge or consent. When I went back to the dealership to cancel it, everyone acted like this was something that happens all the time. It felt dishonest and misleading. Adding charges without telling customers is basically taking money from people, and it's not right.

I had a great experience with them, I bought an M8 sight unseen from out of state from Bimmer…read moresales... Sean, the owner, personally picked me up from the airport and took me to a fine Persian restaurant where we ate Kabobs together. When we arrived at their state-of-the-art facilities in Northern VA the car was pristine and even better than advertised. They gave me a complimentary FULL tank of gas and followed up to make sure I made the drive home safely. I would HIGHLY recommend them to anyone looking for a pre-owned BMW. PS: My only gripe was that I had vicious diarrhea as soon as I arrived home from my meal with Sean, as it turned out, the Kabob place wasn't in fact persian but ARAB instead.

Bought a used car from Sean and his team. I was traveling in to pick up the car and they had it…read morenicely prepped, independently inspected and all set. Title and all paperwork arrived promptly. All in all, a great experience. Was very easy to communicate with Sean via text and phone.

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

This was my second vehicle purchase from Safford CJD Springfield and once again, the experience was…read moreoutstanding. The team was professional, knowledgeable, and made the entire process smooth and stress-free. They took the time to understand what I was looking for and helped me find exactly the right fit. It's clear they truly value their customers -- which is why I came back a second time. I highly recommend them to anyone looking for a trustworthy dealership and a great car-buying experience. Thank you again to Behzad, Spencer, Craig, Z and the rest of the team!

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

I visited Sheehy Subaru of Springfield (VA) on Sept 27, 2025 after emailing the store a documented…read morequote from another Subaru dealer well in advance. My assigned sales rep, Chas, was polite and professional -- he really knows about cars and likes his job. The issue was with the General Sales Manager, Chris Barr. He is rude, unprofessional, and disrespectful: He repeatedly interrupted me and discouraged me from explaining what I needed. He refused to engage with my written quote as a baseline and instead presented a substantially higher, non-competitive offer. When I pointed out the pricing gap, he questioned the legitimacy of my quote in a dismissive tone and essentially told me to leave if I wouldn't accept. BUYER ATTENTION: This was the only dealership--across all my recent visits to Subaru, Honda, Mazda, Toyota, Volvo, BMW, and Audi stores--where I experienced this level of rudeness. I've purchased cars in California and Michigan and never encountered this approach. There are MANY Subaru dealers nearby; buyers do not need to settle for this experience. Importantly, I completed my purchase the same day at another Subaru dealership with a respectful experience and a competitive discount. Even a few dealerships that couldn't match the price still maintained a professional, constructive attitude, leaving the door open for future business--exactly how it should be.

Every negative review you see, BELIEVE IT! I went in unbiased and tried to make a purchase but got…read morehit with all these diabolical hidden fees. A ceramic fee?! What?! C'mon bro, just be honest. Dude hiked the price up by 17% making it a $6500 hidden tag on price I just wish they were honest instead of the bait and switch. Smh. Take your business elsewhere. God bless!

I recently saw a car on car gurus 2021 Lexus listed for $51,899. When I called I was told the price…read moredid not include ceramic coat paint $1799 LoJack alarm $1699 doc fee $999. I explained that it's illegal to not disclose the full price . This company is a scab company. Be very careful . FYI no one uses LoJack anymore. lol

Honestly, quality of service, knowledge of modern car repair is the heart of their operation…read more Value and quality of their service is unique and parallel or better of car dealers service shop at much lower price! They just have replaced Timing Belt on old Lexus. I have studied Mechanical Engineering and could tell they are very knowledgeable! I rarely trust other mechanics, however I trust K&B Auto Service. Tom is very honest and great engineer! RM

Called earlier today to find out that even though it's not in their listing, they do not work on…read moreVolkswagens. If you have a Volkswagen don't waste your time calling them or taking your car by.