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    Pristine Cleaning

    3.9 (410 reviews)
    Open 8:00 am - 5:00 pm

    Services - Pristine Cleaning

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Pristine Cleaning Photos

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    Recommended Reviews - Pristine Cleaning

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    Reviews With Photos

    What can I say.. same experience as the other reviewers. They did a very poor job, refused to go back and fix it. Not to mention we've been trying to reach them for days! On top of everything, the manager did threat would also leave our company a bad review if we would leave their company one. What they don't know until they read this review, is that if they do leave our company a bad review since we never offered them any Services, they will hear from our legal department with a Cease and Desist Letter and likely sue them for defamation. So there you have it. No Ethics either.

    Erin M.

    Did the move out cleaning,They showed up early which was a good thing, but missed so much I had to go through and redo a lot, the company they used to clean the carpets barely did anything, to the point our realtor had to have another company come in and redo it and we had to pay all over again.When I voiced my concerns to them they were of no help and sent the response I posted below. Cost me $437 through pristine and an additional $340 to do it all again. I can easily say I wouldn't recommend them for move out cleaning.

    Precious B.

    Hired to do move out cleaning. Property manager gave them a second chance to correct what they did poorly and still wasn't up to par. Tried to work with them to get refund, they refuse. Do not use!! Examples of some of the things they didn't pay attention to and the after of a new company fixing.

    Hired this service for move in cleaning 3hr 2 people , nothing was cleaned/changed after they complete. (Except small guest bathroom). The team is not professional and not responsible.

    Bathroom
    Alexandra R.

    I'll never clean another bathroom In my life. Worth every penny. The cleaners are professional, efficient, and quick! The owner is so easy to communicate with and their office checks in during the whole process. As a nurse, this is money well spent as I don't have time to clean and spend time with my 6 month old. If you're on the fence, just do it. You won't regret it.

    Gina C.

    I Was looking to establish with a cleaning service that was reputable and not outrageously priced. I've used other services before and found myself disappointed... often thinking that I could have done a better job myself. Hence why I never chose to set up something reoccurring Not with this company. I like the online features for scheduling and the appointment reminders via text. B's team came out and did a great job. Even added some really nice touches in the bathroom that made her standout. Super efficient and friendly. Setting up for monthly services ! Excited to have this extra help from a reputable place.

    Broken blinds
    Robin C.

    This is the WORST company. I honestly don't know how they got so many stars. They didn't clean anything properly l, broke items in my house and were having private phone calls while working. I contacted the company and was told there is nothing they can do because there is no evidence. And they overcharged my credit card. DO NOT hire these people!!! UPDATE: I called before I booked online to make sure 3 hours would be enough and was ensured it was. I never insisted they stay and never asked for anything for free. Funny how this guys makes comments about what happened and he wasn't there. The cleaners told me several time the office staff don't know what they are doing when they book jobs and never schedule enlightenment time.

    Dirty kitchen not cleaned at all.
    Guy Y.

    The worst service I have ever had. Today 2 women came to our new house, they didn't clean the Windows from outside (as the company promised) they couldn't reach to the shelves so they left them dirty and dusty, same the kitchen. The floor is left dirty, with paint and color stains - they said "we don't know how to clean it" (which is very simple, A small thing you expect from a cleaning COMPANY - That charges you hundreds of dollar, And not a house keeper lady that charges 100-120$ for cleaning your house as regular cleaning). This company doesn't have enough cleaning tools and products to clean house ( Such as ladder). We are VERY disappointed.

    Pauline B.

    I have never hired a cleaning service before but decided to hire one to do some deep cleaning. My floors, baseboards and walls were in need of special attention. During my booking process, during a telephone conversation the night before and when the cleaners got to my home I specifically said my concern was deep cleaning my floors, baseboards, spot cleaning the walls and cleaning the bathrooms. I said IF time permits the kitchen and then the living room. They were booked for 2 hours/2 cleaners. They immediately started cleaning the bathrooms and I went about my business. 20 minutes before the time was up I checked on them and they had cleaned my bathrooms, living room and were working on my kitchen. No floors, no baseboards and no spot cleaning of the walls. I called their boss and explained the situation and he initially told me it would be an extra $36 to do an extra half an hour. After complaining he said he wouldn't charge me if they went 30 minutes over but to have them work on the floors and baseboards immediately. I relayed the message and 10 minutes later they told me they were done. I explained the floors weren't done and she quickly went over them with a mop. They were out of here in exactly 2 hours. I was so furious at this point I didn't bother to have them continue for an additional 30 minutes to do the baseboards and did them myself along with the spot cleaning of the walls. I assumed hiring a professional company would mean they would do a better job then I would and I was wrong. I could do a better job on the bathrooms and obviously have now done a better job on the baseboards. So much for placing my trust in a professional cleaning service. I could have mopped my floor better myself. I was looking for deep cleaning and got a cleaning that I could have simply done myself. I understand they estimate without looking at your home but if I have specific issues I want done then that should be done first and the others as time permits. They could have tackled my requests in 2 hours. Very disappointed.

    not sure if they used any cleaner here or if they just ran water in the upstairs tub..
    Royce J.

    i am in the process of moving out of a rental home and needed to hire a cleaner. I figured doing a deep clean myself and then hire a cleaner to polish things up. i ordered their move in/move out cleaning package which should cover basic cleaning, plus inside and outside cabinets and inside outside kitchen appliances , blinds and base boards. I looked over the property after they left and noticed they skipped over things I had previously cleaned as if they had no reason to touch them. the inside of my refrigerator doors were had dust/debris in the cracks, the overhead microwave had food debris still present. the downstairs bathroom floor had not been mopped and the base boards still filthy. they also left my kitchen sink and blinds splashed with chemical and yuck while cleaning their supplies at the end..they had the balls to turn the blinds upwards so I wouldn't notice right away. the sink was able to be rinsed out but my blinds are now stained. look we are all human, mistakes happen so reached out with pics the moment I realized there was an issue (within 24 hrs) and asked how we can resolve this. An agent advised me only a supervisor could help and they were not in the office. he suggested I text Nikki pictures of the issue . that way she "the supervisor" could come view the property in person and either schedule another cleaning ,offer a refund or a credit towards next services. so I texted her the pics and a description asking for help. she responded to my text by asking me what the issue is (as if I didn't explain it to her in my orginal text). i reiterated the issue showing her the pics again and her response was just as frustrating. she said they didn't know when they could schedule another cleaning because she wasn't in the office and it was after hours..but she offered to call me the next day after she looked at the schedule. part if me felt like I was being blown off...but I agreeed because it was reasonable response shes not in office(even though I had contacted her during office hours with my grievance). I had service done on a Thursday, as of Tuesday (today) I received NO follow up call..I texted her Saturday NO reply and earlier today No reply. at this point i dont want to make the situation worse by giving a bad review. I just wanted someone with a wet rag an chemicals to clean what they said they would clean. not stand around for 2 hrs pretending to work. At this point want my money back, their poor services and lack of follow up speak VOLUMES. get another company. Follow up: the company sent someone out to reclean the following week. Hats off to Mark who stepped up and made things right. the property manager hasn't said anything negative about the 2nd job(I imagine she would have) so I am grateful they came through for me. things happen, life happens as long as we do our best to make it right that's all that matters. Thank you guys.

    Handprints not cleaned off door.
    Dana W.

    After a very long, and not very polite phone call with Mitchell from Pristine on 4/1 I went by my home and took photos and texted them to the original person who had followed up with me through text. (Just a side note, that person was always helpful and friendly). I missed his return call on Friday afternoon at 5:10pm but I called back at 5:30 and left him a message. I waited more than a week and heard nothing back from him. I called back again today, 4/12 at 11:30 and again had to leave a voice mail. I waited til 4:30 and when he had not returned my call I called back and finally got through. He claimed he had not recieved either of my messages and only returned calls once a day! (Seriously what kind of business are you running where you never listen to your messages? Pretty crappy customer service in my opinion) This conversation did not go well. All he offered me was $20 refund because the pictures I had sent him showed "small things that shouldn't take that long to clean." He was confrontational and rude on the phone. HE said they could send a team back after I had already told him I had been to the home myself and taken care of it because we had an open house there last weekend. His only excuse for not calling back was he never got either message and he is very busy. Busy doing what? Taking complaints from all the other unhappy customers? The women who cleaned my home didn't do a very good job, but at least they were friendly. Mitchell was rude and argumentative the whole time I wasted on the phone with him. I will take my $20 and hopefully this review will stop someone else from making the same mistake I did in hiring Pristine.

    They spilled wax and didn't even tell me!!!
    Starr M.

    Worst cleaning service ever! Please don't use them. Where do I begin?..... They spilled wax from my wax burner all over my nightstand, floor, and wall. To top it off they didn't say a word and tried to cover it up with a heating pad I have next to the bed. When I called to complain the guy seemed like he could care less. He offered me a free hour of cleaning and expected me to clean the wax myself. In response to you saying no one was home you your cleaning crew made my girlfriend late to work and charged her an extra $30.00 for the extra half hour of cleaning!

    Fur after they vacuumed.

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    12 years ago

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    10 years ago

    Mother and daughter team did a great job. I think we have finally found our regular cleaning pros. Thank you Pristine Cleaning!

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    Page 7 of 11

    Ask the Community - Pristine Cleaning

    Can you book a service online?

    Hi! Yes you can book a Las Vegas house cleaning service online. Just visit our website's booking form, here: https://www.pristinehousecleaning.com/booking.php… 

    View All 3 Questions

    Review Highlights - Pristine Cleaning

    Lorenzo was great helping me coordinate and making sure that I got a call prior to them arriving at my house.

    Mentioned in 32 reviews

    Read more highlights

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    Pristine Cleaning - homecleaning - Updated September 2026

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