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    Pristine Plumbing

    4.4 (71 reviews)
    Open 8:00 am - 6:00 pm
    Updated 1 month ago

    Get pricing & availability

    Response quality

    Excellent

    Response time

    10 minutes

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    Services - Pristine Plumbing

    Bathtub installation

    Bathtub repair

    Drain installation

    27 More Services

    Drain repair

    Faucet installation

    Faucet repair

    Garbage disposal installation

    Garbage disposal repair

    Gas line installation

    Gas line repair

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Hydro-jetting

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower installation

    Shower repair

    Sink installation

    Sink repair

    Sump pump installation

    Sump pump repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

    Pristine Plumbing Photos

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    Drop ear 90 attempted to be secured from back

    Hired to re-pipe from Galvanized to PEX late 2021. Crawlspace Rambler Style home. 1 kitchen sink 2 bathroom sinks 1 tub/shower 1 Water Heater 60' of main water line to the street directionally bored under driveway 2 hose bibs 1 Washer Bid came in competitive with 3 other bids. It wasn't the cheapest and also not the most expensive. Nick and Olivia were the best part of the experience. The boring company rescheduled on us but Pristine still came in to lay lines on the home side. 1st day Nick worked on the inside of the home prepping, while Josh & an apprentice worked under the home running lines in the crawlspace. Very adamant about absolutely NO sharkbite fittings were to be on the final product. Since the boring company rescheduled, to get the water still running while waiting they decided to adapt the incoming lines from galvanized to PEX for the time being. The problem with that is that none of the cartridges were removed before turning the water back on, so it shot rust chunks to a few cartridges, which I cleared and wasn't that big of a problem, didn't even mention it to the guys. After the boring company came in, Nick was there to oversee that process and then sent Josh to finish up the main line to water heater, get the old galvanized out and connect the pex under the house etc. Took him 7+ hours to run a few lines to the water heater & left all the pipes outside of the wall..... after he was done he told me he would be back tomorrow to straighten it up and place the pex in the wall..... Water heater supply lines started leaking almost immediately after he left and I had to call him back at 11pm, but he did come back and fix it. Next day comes to re-do the prior work and again takes multiple hours to "fix" it. After he was gone nothing was leaking, great. Although it looked atrocious. I also mentioned to him that the mainline going into the crawlspace was connected using a sharkbite fitting and that 100% needed to be fixed with expansion fittings which he did end up fixing. Next day...main line started to leak so I called Olivia and she sent out a plumber and he ended up redoing the entire setup josh had done prior for the main line. No leaks now, great. During this time I had brought up concern about how no one had come to inspect Josh's work under or inside the house and was told someone would come and check it out. No one ever did. Few months go by and just looking at the water heater setup I just knew it wasn't right, josh had used a sharkbite fitting adapter and placed piping insulation over it to hide it. I called and sent pictures to Olivia and she was awesome, sent out Nick and another guy to check it out and apologized profusely for the work and told me they'd be there to fix it and inspect all Josh's work in the crawlspace. Day of the water heater fix I get a call saying Nick was out so they sent over another plumber which I had never met. He re-did the water heater and i once again brought up concern about the entire job. He looked through the house and told me it looked terrible and took pics of everything. Did NOT go under the house to inspect, once again. I was again told he'd send the pics and someone would come out. Never heard back. .. Overall I wouldn't call it "pristine". Pretty sloppy to be honest. No leaks, but it was quite the hassle. 3 or 4 call backs and never a final inspection under the house. I'd be hesitant to recommend them. To be able to finish up drywall work I will need to have some of these lines re-done.

    Incorrect drain system

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    6 days ago

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    7 months ago

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    1 year ago

    Kyle did a great job getting our toilet up and running again. Thank you for your great service.

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    4 years ago

    Business owner information

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    5 years ago

    Nick was great. Spent a long time assessing and then worked to fix the problem. Will for sure call again

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    3 years ago

    Nick and Jessie were awesome. Responsive and professional. They will be my newer plumbers to go with.

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    4 years ago

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    6 years ago

    Matt went above and beyond, responded quickly, repaired quickly, excellent customer service. Highly recommend Pristine Plumbing.

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    Page 1 of 2

    Ask the Community - Pristine Plumbing

    Review Highlights - Pristine Plumbing

    Nick and Jesse have both come to my house and they are wonderful.

    Mentioned in 27 reviews

    Read more highlights

    Matt the Plumber - Faucet replaced

    Matt the Plumber

    (28 reviews)

    Very friendly & knowledgable in his craft, family guy - he fixed everything I'd asked-…read more 1 loose indoor faucet which now works better than it ever did, and 2 hose bibs, one of which he had to go thru an interior closet wall to access. He updated the aging hardware, was in and out within a couple of hours. Very reasonably priced. highly recommend!

    Matt and Jason came to our house yesterday. Overall, it was a positive experience. They were on…read moretime, and they were friendly and tried hard . We did not have huge mysterious problems - a toilet that was not flushing correctly every time, and a dripping faucet outside. They were scheduled at 9 am, and they left at 10:25. There were a few questionable things. Not about Matt and Jason, who seem to be very nice people. But about their charges. They exchanged a flapper in the toilet for a Toto flapper. A name brand, so it might be more costly. Matt charged $38 for that Toto flapper, which is selling for $6.86 elsewhere. I understand that materials must be upcharged, but that seems excessive. He also charged $180 for 2 hours labor. I cannot quite figure that one out. Perhaps bc there were two plumbers here, then each was a 1 hr labor charge? But this was a one plumber job. Changing a flapper in a toilet, or a leaky faucet only required one plumber. They were not actually here two hours, so it could not have been charging 1 plumber's labor for two hours. ? Not sure about how this charge was figured. The other questionable thing was the credit card processing fee. I always pay in cash or check bc I hate that a businss has to pay 3-3.5% fee. I paid him with a check. However, Matt caught my attention when he said he charges a 5% fee, if you pay with a credit card. Not sure if he is aware of this, but that is illegal in WA state. The state allows you to charge the actual % fee from the credit card company, OR a maximum of 4% . Charging 5% is against the state law. So clearly this is questionable on his part as the business owner. Overall, they seemed committed to doing a thorough job, and helping the customer, but their charges may be excessive

    2 Sons Plumbing & Sewer - One of our technicians helping a customer

    2 Sons Plumbing & Sewer

    (855 reviews)

    Ballard

    I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

    This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

    Pristine Plumbing - plumbing - Updated May 2026

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