I purchased a HydraFacial through Groupon and tried multiple times to contact the merchant before it expired, leaving several voicemails, but never received a response. After the Groupon expired, I tried again and eventually got a callback. I booked an appointment and went in, but was told they don't accept expired Groupons or that I would need to pay the price difference. This felt unfair since I had made repeated attempts to reach them before the expiration date without any response. I'm glad I only purchased one HydraFacial to try their service, because the experience was disappointing from the start. I ended up losing the value of my Groupon, but I'm glad I didn't spend more money on additional services. Additionally, the place had an unpleasant smell, which made the overall experience even worse. read more

I bought a facial on group on and tried to made an appointment but had to unfortunately cancel. Called back twice to reschedule. They never responded back to me. I will never use them or ever recommend them to anyone. read more

I purchased a Groupon for a 30‑minute massage and relaxation facial, and it turned out to be one of the best self‑care decisions I've made. Cynthia is truly amazing--knowledgeable, professional, and gifted with a magical touch. I felt completely comfortable and deeply relaxed the entire time. I loved it so much that I ended up purchasing a package on sale before I left. Highly recommend! read more

Be careful...dont get your hopes up...never answers ...no scheduling appointments. I do beleive this place is not what it seems.​

SCAM!!! Cynthia does not answer the phone or return phone calls. Don't waste your time and money!

I agree with what was said that every positive review must be fake. I was treated poorly by one of your ladies Cynthia, I am not the first person she treats poorly if you look at the yelp reviews. She is purposely sabotaging the business through groupon because she doesn't want to take on Customers that are paying half the price for services. The funny part is a location like skin laundry for example starts people with $50 facials they make a relationship with the custumer, show them their packages, even sell them a membership. I have a membership with skin laundry. That is how some or so many businesses start relationships, through deals. Last night I ended up working till 7 am I overslept this morning for my 12:15 pm appointment I called the company before 12 to see if I can come in a little later meaning 1230-1245, because it was my initial appointment the lady was choosing to not allow me to go in motivation being the hopes to have more time to sell me other things. Understandable, but I bought a package of 3 not like she wasn't going to get a 2nd chance or 3rd chance to sell me other things. Through speaking with her further on the phone it sounded like she was threatening to remove one of my treatments and was telling me that I could either call the day of in order to make an appointment or she could contact Groupon and cancel my package. Which I told her repeatedly I did not want that. She was upset because through her threats I said that depending on the situation or circumstance those decisions the owner should be the one making. And in my opinion she was making executive decisions that should have been to the owners discretion. She didn't like that I mentioned her boss and continued to threaten to say she was going to cancel my package. Rather than sell the company, the services, the business... she was selling the opposite. She kept trying to sell me on canceling my packages which I find highly unprofessional and I have never worked with any company in which I have done that to somebody else. Hope someone in an executive position takes the time to read this so that it is known what is going on. At this exact point I don't believe is the owners fault specially if the owner is unaware of what has been happening. And I would have liked to try out the services from ONE of the other girls that isn't Cynthia. So you understand better one of the things I got threatened with and why I started to mention speaking to somebody else, it sounded like she was saying she could let Groupon know that my skin is not adequate for the treatment.... And therefore cancel me because they couldn't treat me. Which isn't true or accurate at all. After readying the reviews I believe Cynthia is the owner, and of course at this point I do not want to go in. Not only that they are selling hydrafacial/hydrofacial which on google states it includes extraction and they up charge extra for things that should already be included. I was able to get my money back through Groupon. In the future when dealing with people like this company I encourage to contact your banks and call in a fraud alert for false advertisement of services or for not receiving what you paid for, you should ALL be able to get your money back that way. read more

Started a series of 3 microdermabrasion treatments today after buying a Groupon. I go for the second treatment in 2 weeks and was advised by the 3rd I'll start to see results. The initial treatment was comfortable and only took about 30 minutes. My sensitive skin wasn't overly red, just mildly pink as to be expected with such treatments. Getting an appointment was difficult but I scheduled my second session prior to my treatment today. Can't wait to post pictures of the microdermabrasion process results! read more

Prive Skin Care - After photo of microdermabrasion treatment 1 of 3. - Day Spas Near Me - Holbrook, Massachusetts

Do not spend your money here. I used a groupon, was canceled on 4 times than an additional 2 times after that service due to family emergency. Argued on the phone with me and via text for over 20 minutes regarding a refund! Poor business practices and even worse business etiquette. read more

Prive Skin Care - This is the owner harassing me. Doesn't even have the Gaul to call. - Day Spas Near Me - Holbrook, Massachusetts

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I booked an appointment mid august it got rescheduled 3 times after. I then drove to to the place and the door was wide open and completely empty. This happened in August!! I kept calling and it kept going straight to voicemail and it's now October. I decided I wanted to review the place on google. And clearly my review hit a nerve because I finally got contacted back and I was getting harassed on the phone. I was told to remove my review and that I'm getting reported. She called me names and she kept mixing me up with another customer that couldn't find the right entrance. This place is ghetto DONT WASTE YOUR MONEY HERE. She can't be trusted with and appointment you shouldn't trust her with your face. This establishment is low vibration. Also she's threatening me saying to "stop by"!! read more

Terrible place. I drove there for 50 minutes just to find out that they're closed. The excuse was that the esthetician was sick.

Very ,very unprofessional! Called at least 4 times,left message for an appointment and she never called back ..I also stopped by the shop on a Saturday and she wasnt there .How do you run a business like this??!! Horrible!! read more

SCAM!! I bought a package for a series of facials- which was not cheap. For the YEAR following I kept trying to schedule the facial, which I pre-paid for, and every time she would cancel on me for various reasons. The last time she canceled on me, I had only known because I had contacted her to confirm the appointment because she had canceled so many times prior. She rescheduled for a few days later which was a Saturday morning. I wondered had I not reached out to confirm, was she going to ditch me like so many other reviewers had experienced. Either way I was hopeful the Saturday appointment would go as planned. THINK AGAIN. I show on Saturday morning and the place is locked and lights were out. When I texted, she said I wasn't on the schedule. Um really, you just rescheduled me 2-3 days prior. She responded, from her cell phone number, impersonating the "manager". We exchanged texts back and forth and I asked for refund since she clearly was not going to honor the services I HAD ALREADY PAID FOR! She said it was against policy and I asked, what policy? I had never signed anything when she gladly scanned my credit card for several hundred dollars. She then sent me a pic of a blank form that was NOT FILLED OUT or signed by me. She kept going back and forth with me in a very unprofessional way and then got the "owner" to contact me - from the same cell phone number, mind you! - which was really just her boyfriend impersonating the owner (the owner is Cynthia). I then realized I was dealing with crazy people and scam artists and realized that they need the couple hundred bucks more than I do. I'll leave the rest to karma. read more

SCAM ALERT!!! DO NOT USE PRIVE SKIN CARE!!! This business is so fake and Cynthia Ruggere is a fraud! I first went to her via Groupon and she suckered me into purchasing a facial package to use before my wedding and never fulfilled the facials I prepaid for in the package. She never showed up to confirmed appointments nor responded to texts or calls about her missed appointments. I asked for a refund due to her inability to show up to appointments and she began to finally respond with excuses that made no sense and harass me through texts and emails. She still owes me $500. I reported her to the BBB and the Attorney Generals office. I can't believe she is still in business. Don't fall into her scheme. It's a trap to take your money and never fulfill her obligation to service. These positive reviews must be fake. read more

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I have tried multiple times to schedule a facial and when we finally figured out a time I had to wait an additional 15 mins after my appt time to then call them and cancel due to me just wasting time waiting on them to "sanitize" the room. Mind you my appointment was for 9am and I called at 8:45a confirming my appointment as I was already waiting to be called to say they were ready, which never happened. Please save yourself the aggravation as time is precious and they are inconsiderate of people's time. I wish I would've read the Yelp reviews before purchasing a Groupon. read more

i paid for a package deal and every time I made an appointment she would cancel. she never followed up with me on my numerous text. Would not recommend this place. read more

I ve been going to prive skin salon for a few months . Cynthia who does my facials and recently dermaplan is simply wonderful. Her salon is adorable. Cynthia communicates everything she's going to do. She's so professional and easy going as well as outgoing we laugh all the time. read more

This place is an absolute scam, the people commenting positively are clearly people that Cynthia knows personally. I got a Groupon first, the facial was good, no problems there. She got my money for 2 future facials, the first appt she didn't show up or cancel, never apologized for not showing up. The second appt, she faked a family death in the same way that she did in other reviews about this being a scam and cancelled last minute. When I called her out on lying, she said I'd receive a refund by the end of the week and stopped answering but never sent the refund. Save yourself the stress and go somewhere else. read more

I'm not even sure this is a legit place, but I got a gift certificate so I was going to try them out. The 1st time I called I got a voice mail saying they must have "an extremely high call volume" and to leave a message and they would return my call within an hour (I never got a return call, SHOCKER). Every other time I tried calling I got the same message, but then the mailbox was full. I wouldn't even bother trying again. read more

Agree with the other reviewers. Stay away from this place. I initially got a Groupon deal for Prive Day Spa. Scheduling the appointment was easy enough. Facial was okay. I bought a package of 3 for a pretty good price on that same day. Appointment 1 of that package, she called to reschedule on the day of, claiming her mom was sick. Okay, fine. Appointment 2, I repeatedly reached out to schedule via text and email (voicemail box was always full so I can't leave a message), I only heard back two months later. Apparently, she was on vacation. Appointment 3, again she called on the day of to reschedule. Same reason as the first time she cancelled too. Her mom was sick. I made the mistake of purchasing another 3 facial deal after appointment 2 ( I really like deals, unfortunately). I showed up earlier for what would have been the first appointment in the new package. Back to Basics massage ( she rents a room there) has moved to a new location. I didn't get any notification whatsoever from her about a change in address. So I just sent her a text asking for a refund. Given all the inconvenience that I got, I'm not actually sure if I'll get my money back. This is not an honest, professionally- run enterprise and that's putting it kindly. So spare yourselves all the aggravation and take your business and hard-earned $s someplace else. read more

I havent even had an appointment yet and I am not happy. I had been here before and it was great, they changed locations and everything which is fine, but didnt update it on groupon or living social. The website never worked when I tried to use it, called them everyday for over a week and they never returned my calls or voicemail. I even sent a text. It was 16 days until I got a call. Even with the bad reviews on here, I decided to give the place a second shot, and then this happened. It was hard to find them the first time because their address was wrong and I drove to the wrong place and the place does not have signs where it is now. At this point, I feel like I should just get a refund. Groupon finally gave me the refund. FYI, this place is not affiliated in any way with Back to Basics Massage place on Copeland street in Quincy. Cynthia had rented a room from them to do facials and what not, but she was unreliable there and has since moved. Either way, it still doesn't say her correct location on groupon. read more

I wish I could give 0 stars I should have ride the reviews on Yelp before purchasing this period she was a no show for the half hour appointment before me and my appointment The place is in an old house you can barely see the sign from the street I drove by it 4 times there was a woman locking up and said to me she just rent this Room from me I have nothing to do with it. She then sends a Text to the woman saying your 2 appointments are here the woman text back tell them I called and canceled with them this is a lie both of us received no such call. This is the same story on all the Yelp reviews read more

I will never ever call and schedule an appointment again at this place. Just received a call because I made 2 appointments for my mom and I to get a spray tan. They accidentally booked my appointment at the same time as someone else. The lady I spoke with was extremely rude from the beginning. She said she couldn't see me today and that she could squeeze me in at a different time. I explained I couldn't make it because I'm going on vacation tomorrow and was upset that this happened but I wasn't disrespectful. She then said "what you paid $9 or $10 on Groupon?" How rude !!! I said it's not about how much it was which by the way was $20 but that's not the point. The point is that we were going on vacation tomorrow and were looking forward to it. She had the nerve to cancel my moms appointment too. I would never refer anyone here. Beware!!!!! read more

I should have stopped myself while I was ahead. They way you start out just goes to show how you run your business. Of course like the other reviews, my appointment was cancelled the day of scheduled appointment. Left a long winded message on my answering machine offering a free fill. Why would I come back for a refill when I haven't even received the initial service??? Now I'm just truned off. Shame on me. On to fight with Groupon. read more

Where to start! Since Covid I have been wanting to support small female owned businesses. I came across a Groupon for Prive Skin Care so I bought it right then and there. After 5 weeks of calling and leaving voicemails someone finally answered the phone and I was able to make an appointment. There was a time mix up on the day of my original appointment... yes it could have been me but i wrote it down as soon as I got off the phone. So then today I drove the 30 minutes to Holbrook arrived 20 minutes early and called to let them know I was here and outside for my appointment. No answered so I assumed they were with a client. Waited till 12 ( my scheduled appointment time) called and no answer. I called a few times and then decided to go to the door and look in the window. No lights on and no one was there!!!! From the outside the place looks like a haunted house with broken blinds and zero decor. After arriving home I sent an email to Groupon and they refunded me right away.... thank you Groupon. I did express to Groupon that they should remove this business and that I believe it does not exist. STAY AWAY!!! Scam scam scam scam read more

I LOVE Prive Skin Care. I ALWAYS get a call or text back from Cynthia. She does great facials and offers super specials. I have been using her services for over a year and am HIGHLY satisfied. I buy a LOT of Groupons. I can honestly say she is the ONLY person I have stayed with. I have read the other reviews and know that was a particularly rough time for her. I was cancelled myself. I urge you to give her a try. You won't be disappointed. read more

Don't waste your time or money!! The only good thing I can say is that she got back to me about my concerns with masks. Made an appointment for a day on the weekend for a facial. Called to confirm the location and appointment but didn't get ahold of anyone. Ok, maybe she's with another client. So I waited until my appointment time and went in. There was no one there. I was informed by another business owner that she hadn't been in that day. Alright, maybe she'll respond to text. She claimed my appointment was the next day and that she hadn't ever called me back about mask concerns. Either this person is scamming and hoping to prey upon people's unwillingness to call her on it or her level of business organization is abysmal. read more

Cynthia did a great job on my nails. I got a manicure pedicure with gel polish for the mani. I was shocked at how fast they dried and how great they looked! She had a great selection of nail polish and also uses an LED light to dry the gel polish, which is safer than the alternatives other salons use. Cynthia is very friendly. Will return for a facial too since she offers those! read more

Prive Skin Care - Pink gel nails :) - Day Spas Near Me - Holbrook, Massachusetts

What a fantastic facial - relaxing , cleansing , rejuvenating ~ ALL the things it should be and more . . . Wonderful job and good deals to boot . Very very happy ( and returning ) customer ~ read more

I have been going to Prive since July I think Cynthia does a great job. She is a great esthetician. i don't understand these negative reviews. This woman takes care of her elderly mother. She works very hard has been working 7 days a week. She also has her own health issues. Yes things happen an sometimes you have to reschedule. People should be more understanding. Leaving unwarranted negative reviews can ruin a person's business. read more

I was excited to get treated for a facial from Cynthia, everything went great until after. My face got worse! I was told the swelling would go down and i shouldn't have breakouts in my areas but my whole face broke out even more. My bf called to ask for a refund and they wouldnt do it. I am extremely disappointed i could cry. I don't think they know how to treat black people skin problems. read more

Purchased a groupon for this so call "business", can't even get anyone to call, text or email me back. Sent in a request for a full refund from Groupon. I will also posting this on FB read more

Couldn't agree more Christie H, I doubt this place is legit. I purchased a Groupon for services at this spa. My original appointment was cancelled because she was "sick". I rescheduled 2 other appointments which she no showed to. No one there seemed to know anything and the whole experience was sketchy. Prive Day Spa is actually a room rented out of Back to Basics Massage & Spa in Quincy and is NOTHING like what the Prive Day Spa website conveys. I am currently fighting with Groupon to get my $$$ back but after reading Groupon reviews it's not sounding good. I will deleting my Groupon account and couldn't be more frustrated with this whole situation. Whatever you do...DO NOT PURCHASE A GROUPON FOR THIS SPA! read more

I had purchased a deal thru Living Social as a gift for my sister and was about to purchase one for myself a few days later. I had called multiple times since purchasing the gift and still hadn't received a call back. I attempted to contact them via their website as well. They have no Facebook page. I contacted Living Social to notify them of my experience and the Customer Service Rep tried calling them multiple times herself and never received an answer. Later in the day, I decided to ask for a refund rather than wait until it was too late. I'm glad that I did read the reviews here. It solidified my decision to cancel the purchase. read more

I purchased a living social deal for a facial. I couldn't get a hold of anyone at prive. I called almost daily during there "business hours" and it went to voicemail every time, asking to leave a msg and they will get back within the hour. I wish I read reviews before I got the deal. Luckily, I got refunded by living social. Don't purchase a deal here. It's not legit. read more

Please stay away from this Scam. I bought Prive Day Spa voucher $39 from Amazon Local. Facial was OK. nothing good, nor bad. One suspicious thing I didn't like is that it's inside 'Back to Basics' massage. I like Back to Basics, so it's not a bad set up. During Facial, she told me of 'deals' she is selling. One Facial for $39 or a series of 3 facial for even cheaper per facial. Because I wasn't overly impressed, but since it's near home, I decided to buy just 1 more...Usually, after a facial if it's good, then your face feels good for a while. If bad, then acne arrives. I wasn't ready to commit...I pre-paid for another service for $39 that day. And make an appointment for 2 months later. She didn't give me receipt, so I had to email them to give me the $39 receipt. On day of appointment, they called and left e a voicemail saying they had to cancel. No problem! I called back to reschedule but no answer, and voicemail was FULL! It took me several days to get a hold of them. Finally, on appointment day I showed up at the appointed time. The lady at Back to Basics massage was there and said 'Oh I'm so sorry. She hasn't been coming here for a week. Didn't anyone call to let you know?' They also gave me pen and paper to write Prive a note. And I wrote a note saying I wanted my money back. I Sent Prive an email asking for my $39 back. No reply. 1 week later, I started dispute process through Amex. Prive disputed back saying the service had been delivered. So not only they like to cancel on you, don't show up on you, they also lied to credit card company and try to steal your money for the service they didn't show up for. I'm still working with Amex to get my $39 back. Meantime, I have wasted hours of time and energy on email, phone call, and opening dispute with Amex. This on Yelp, I hope no one has to go through it. Prive isn't in the business to help you relaxed. Prive gives you unnecessary stress. My experience to the world. Hope this helps. Sincerely, read more

Unfortunately, worst facial ever. The facial was supposed to be 75 minutes but was about 45 minutes and she left for about 15 while mask set. She wore gloves while she massaged which I guess is okay if you like the smell and feel of latex on your face. It was all just strange. read more

It's very frustrating how a business can take your money for future services, but not as quick to refund for services not rendered. I paid for 3 facials and 6 micros on 8/9/2018 - I only received 2 facials and 3 micros. I'm ok with rescheduling ahead of time, but Cynthia text me on three separate occasions to reschedule our appointment same day (1-3 hour before our appointment). The last response I received from Cynthia, after requesting a refund, was that "You have two micro and one facial left. I will let the owner know and he will send you a check" That was 10/17/2018. I just sent her a text and she READ it - No response. I will gladly remove this review when I receive my refund - you shouldn't be able to keep my hard earn money for services not rendered! read more

How I wish I had thought to read the reviews before I got mixed up with this company. Here is my sad story. I initially purchased two mani-pedis, one for myself and one as a gift for my daughter. This was at the end of September and my daughter was to visit in mid October from out of state. The initial appointment was not hard to make, but on the day that we arrived for our appointments, we were told that the nail technician had to take her mother to the hospital. There did not seem to have been an attempt to notify us in advance that our appointments needed to be rescheduled. Since we were there, we had massages from the company that Prive rents from, Back to Basics. Back to Basics were professional and a good value and we enjoyed ourselves. They rescued our day. My daughter was coming back to visit for Christmas and New Years, so in November, I began the tedious task of attempting to make an appointment to use our vouchers. They were good until the end of March. I telephoned Prive 32 times trying to make an appointment for December 30th. Their recording says that they are busy with clients or on the other line, but that they will return your call within 1 hour. In the 32 hours that I waited for that return call, they did not attempt to call me once. On the 33rd call, EUREKA!!, I got a busy signal. The message I left said, since I know you are there, PLEASE call me back. I got a call back within a few minutes. I was able to make an appointment for December 30th and was told that the woman who would do our nails was the owner and sole nail tech, her name is Cynthia. I was to find out later, that Cynthia is also the only employee. Aah, but the saga continues. Since I didn't have a high degree of confidence, I attempted to call 2 weeks before this appointment to confirm. I have called every day for the past 2 weeks, excluding Christmas Eve and Christmas Day. I have never had a return call. Then today I decided that I had had enough and left a scathing phone message voicing my frustration and letting them know that I wanted to cancel the appointment. It suddenly occurred to me That perhaps Back to Basics knew if the business had closed or what was happening. I rang them and spoke to a very helpful woman who said she would contact Cynthia on my behalf. She did as promised, and within 5 minutes, I had a return telephone call from Cynthia. Now for the wildest part of the story. Cynthia said that since I had complained to Amazon when I had been unable to reach her and that I had complained to the people she rents a room from to run her business, Back to Basics, that I had damaged her reputation and her business and that she was cancelling my appointment and had requested a refund for me from Amazon. I attempted to ask her if she could understand why I was so frustrated with her and to ask how I had damaged her business, when I had only told the truth and had not yet even left a review of her business but she cut me off and hung up. So, there you have it. I have learned a hard lesson, to look at reviews before I book something like this in the future. Maybe Cynthia has learned something too. I would give Prive Day Spa a hearty THUMBS DOWN. Kären L. read more

I got a facial last week from Cythinia and it was excellent. My skin felt wonderful when I left. She was very professional and it was quite relaxing. I will definitely go back. read more

Horrible experience! I don't think I could call this place a legitimate business. It's a one person operation that sells Groupons. The address is wrong. The phone is not answered and messages are not returned. When I finally did get an appointment it was cancelled at the last minute. Ultimately I had to fight with Groupon to get a refund. read more