Chuck sent two technicians per my request. The reps were professional and courteous. After diagnosis, they gave me straightforward costs and options to consider. I decided that I couldn't afford the needed repairs at the the time. They were honest. I will definitely consider them again!! read more

So, to start, I sent out a quote request on Yelp; Pro Edge was the first to respond. They didn't provide a dollar amount but said they could set me up with a service call scheduled for today between 8 and 10am. There was no call or text provided and it was after 10:30 so I called the company to check on the status of my appointment. I spoke with someone named Mercedes who said my technician was called for an emergency in Tracy and would be here after. She was going to call me back with an ETA. When I didn't hear from her after about 30 minutes or so, I called back and spoke to Stephanie who said that my technician was finishing up and should be leaving shortly. She asked if I had somewhere I needed to be and I told her that I had an appointment at 2pm; she promised that he would be here well before then. I got a text from Evan at 11:39 saying that he was on his way and was 50 minutes out. He got here at 12:30. He came into my home and was not very personable at all. Took a look, gave me a diagnosis, tried to look for the part, very matter-of-fact told me that they stopped making the part and he couldn't order it. I waited for him to say more and when he didn't, I proceeded to ask him what the next step was. He again coldly said that from his end, he was done, he couldn't fix something he couldn't get. Well, okay then. I called my husband to tell him this (he works in construction and asked me to let him know what was said and done). The guy then asked for $130 service charge. First of all, this wasn't mentioned in the messages I received on Yelp. Second of all, $130 for what?! For you to show up more than two hours late, stand in my house for less than ten minutes and then rudely tell me that I'm shit out of luck?! I again relayed this to my husband who asked Evan to have Pro Edge call him as the service charge was never mentioned and Evan was more than two hours late. The woman he talked to straight up lied and said that she spoke with me on the phone and the service charge was fore-mentioned, that the technician was not two hours late because the service call was scheduled from 8-12! Blatant LIES and I have the screenshots to prove it (see my photos). I never spoke to anyone from Pro Edge on the phone except for today when I called twice to see where the heck the guy was! And no service charge was EVER mentioned... just apologies that he had not contacted me and apologies for him being late! I don't deal with liars. I would also like to mention that every other company that sent me correspondence back on Yelp gave me a flat rate estimate of $99. UPDATE: My husband decided to take the oven apart and see if there was anything he could do (let me note the that he has zero experience with home appliances) and he was able to fix it in less than 20 minutes. He said that the pin and the latch got knocked out of place and had Evan taken the time to do his job, it would have been an easy fix. read more

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I am so glad I went with this company. They were quick to respond and come out to help with my broken washing machine. Jesus was so professional and explained everything he was doing and why. He really knew what he was talking about and offered advice on how to prevent my issue going forward. They were courteous and friendly. Highly recommend. read more

Superior service from professionals that know what their doing. If your looking for honesty, these guys are your best bet. Quality workmanship. read more

Pretty bad experience paying over $1300 to not fix anything. Hired a local company from Sonora that came and fixed all the previous issues and the new ones created by Pro Edge. Everyone that came out was very nice but I wasn't looking for good conversations, I was looking for my hvac issues to be fixed. read more

Definitely a five star business. They are honest and efficient and know what they are doing. My wall heater was not working and I initially had a different company come out to look at it. The other company did not disclose that they were charging a diagnostic fee, they told me afterwards that the repairs will cost $1500 and that other company suggested that the heater is so old and should be replaced. They said they can replace it for $2900. I called Pro Edge services to get a second opinion and I am so glad I did. right away the owners send a technician out the same day to look at it. even on the phone he said, "are you sure that this cannot be repaired? it sounds like a lot". the technician came out promptly as scheduled and shortly after fix the issue and only charged me $200 for the repairs. I cannot praise this company enough. read more

By way of an update to my recent (12/5/2022) post as I've had yet another engagement with the team at Pro Edge Services, this time Anthony Bautista. It is now abundantly clear to me that, it is in the CULTURE of Pro Edge Services and Training, which is pervasive regardless of who your point of contact or service is. Put simply, this is a company that is NOT in Business to Make Money! This IS a company that is in Business to provide Services and Solutions coupled with an amazingly engaging Service Team. As a result, they WILL MAKE MONEY, and LOTS OF IT----FULL STOP!!!! Thank you guys for existing.....this is what commerce is supposed to be!!! read more

Furnace was out Pro edge responded quickly. Steve came out and diagnosed the problem. Set up a return appt to bring the new part and install it. Fast sevice, knowledgeable Techs, large coverage area. $130 service charge to come to your home, diagnose the problem and give you a written estimate for repair. read more

Thanks for your ease of service...I'm a renter responsible for maintenance! Things look great now!

I am extremely impressed with Pro Edge Services and Training. Our stove died on us and I decided to Yelp on a repair company. Great communication with the owner and timely manner with the technician. They were clear on the process of ordering parts and notified me when the parts arrive and eta on the repair day. The technician was courteous and clear with what he was doing. I HIGHLY recommend them. They are definitely on my speed dial for future appliance need. read more

My water heater died. I called several companies, their estimates were exorbitant, and crazy high. Pro Edge Services was very affordable and reasonable. The Technician (Braden) came on time, was respectful, professional, and efficient. He removed the old water heater and installed a new water heater with no problems. The cost of the labor was very fair, I am so happy! Thank you Pro Edge Services! read more

We were desperate in Angels Camp for a technician. Pro Edge came to the rescue with a service call and diagnosed the problem. Braden was very knowledgeable and personable. I would definitely call Pro Edge in the future, but hoping I don't have too! read more

Great communication over the phone and quick scheduling. Then showed up on time, addressed the problem, then replaced my A/C part successfully. Problem is resolved and my A/C is working great again. I would highly recommend! read more

What a pleasure it was dealing with Anthony Bautista from Pro Edge. Anthony was very thorough and professional. His troubleshooting skills and knowledge impressed me as no other tech had been able to figure out the problem with my refrigerator. I would highly recommend him and this company read more

Terrible and inefficient service.... money wasted. Contacted ProEdge Services regarding a dishwasher accumulating water. Although being paid $130, the Technician did not properly diagnose the problem. He opened and closed the machine quickly. He failed to correctly assess the situation and the problem was worse after his departure. I contacted ProEdge immediately after the service call, AND, the following Monday. Each time, they were apologetic but nothing else. I would not recommend this company. read more

My Whirlpool dryer was making a loud, consistent, rude squeaking nose. I tried to look up some troubleshooting ideas but it seemed to much to take apart the entire dryer without messing up anything. So I called Pro Edge Services and in a matter of an hour, Steven the tech came out and fixed my dryer in no time. Very good, great service and I recommend Pro Edge and of course, STEVEN. read more

Our washing machine went out and we needed a new pump installed. We called and Evan was sent out to our home. He was so very polite and knowledgeable. Evan had it working in no time. I'm so happy!! Thank you Evan for your kindness and hard work. We will defiantly refer your company to others. L.Hanrahan read more

Lavell was great. On time and friendly. Very knowledgeable and informative. Pleasant all around. Would definitely refer & use them again.

My Samsung fridge suddenly turned into a freezer. I reached out to Pro and they quickly responded and sent someone the next day. Diagnostic fee was on par with other companies in the area. The first technician that came out seemed to really lack confidence in what he was doing. He made a repair that he hoped would fix it, but did not. I requested a new technician when I needed them to come back after the first fix didn't work. This guy seemed vastly more experienced and knowledgeable. Did a very thorough job inspecting the fridge to find the problem. He fixed what he thought was the issue, however it also did not resolve the problem. However, I put the majority of the blame on Samsung and their poor product. At this point I'd rather buy a new non Samsung fridge than put more money into figuring out what's wrong. While I didn't get my fridge back in order, I'd still give Pro a call for future repairs. read more

I reached out for a refrigerator problem and Pro Edge responded timely and scheduled a visit when convenient for me. Friendly technician and arrived on time! I will use them again in the future! Service call fee was fairly competitive and lower than others. Thank you! read more

I checked the reviews before scheduling and they have to be a joke! I thought his recommendation was suspicious because I had already YouTubed the possiable issue. I called another Tech and who was able to come the same day and I simply had to defrost my fridge and plug it in again. He said it could possibly need a part but to try that first! Which was what was recommended on YouTube. My fridge is working! This is why I use yelp to avoid these issues but Yelp failed me! read more

Updating my previous review. I ordered the capacitor from a local parts store and Evan came out and installed it. Microwave is once again working. Evan took his time and care while removing the microwave and putting it back up. He made sure the vent was taped securely which took longer than the actual installation of the part. I really appreciated his diligence. He showed me the invoice on his phone and explained it, which I thought was nice. I asked him for his card before he left and I will definitely use this company again in the future. read more

The repair technician did not know what he was doing! he was not knowledgeable at all when i asked him how many wall unit heaters had he ever serviced he stated maybe 1 or 2 i also told him that the unit possibly needed cleaning he said after checking the unit it did not need cleaning and it did need cleaning so then when i asked him to check the heater shaft on my roof he went up on the roof came down and said it was not dirty and it was so when i called out another heating company because the technician new nothing about what he was doing and did nothing to get my heater working and was paid $130.00 just to come and bullshit me i will never use this company or recommend this company to anyone . read more

They're going to charge you $400 not do any services and not give you a receipt. Definitely definitely don't recommend them to anybody

!st time I used this company to service my aircond and I'm impressed and will continue using them from now on. Since 2008, I have different companies that had service my aircond and none of them could fix a problem that's more annoying that anything else. It will make a clanking and rattling sound just as it's winding down to shut off. This company send me a young man and a trainee. I told em what's the problem with the unit and to my surprise my unit works like a champ, no more noises that wakes me up at night. Thanks Pro-Edge. read more

My AC unit suddenly stopped working one day. Chuck, the owner, got back to me right away and had someone come out that very day. The issue was more extensive then originally thought but they were still able to get the issue fixed and the unit working like new in a matter of hours. They didn't make me reschedule a second visit like most other companies would have! Braden was the tech on our job and he was very intelligent and informative throughout the process! I will definitely be using them in the future! read more

I had a compressor go out on my LG refrigerator and Pro Edge services did an outstanding job in fixing the problem. I will only warn people to stay away from LG products after learning more about how unreliable they are and how their customer services is the worst. PRO EDGE SERVICES = GREAT. LG=Horrible. I would recommend this company to anyone who needed something fixed right. Stephanie went above and beyond to address my needs as a customer and deserves a medal for dealing with LG. read more

Everybody from pro edge was amazing! My oven was broken and turned out I needed a new igniter. Steven came right away and got it fixed! He was knowledgeable, efficient and very pleasant! Highly recommend him and proedge. read more

Of course my air conditioner broke down during the hottest day of the year. I called up Pro Edge an hour after they closed and they picked up the phone! I was impressed. Technician came out next day, fixed my unit and the price was extremely reasonable! Cameron (my technician), was thorough, explained everything he was doing as he was doing it. I will definitely call Pro Edge again and highly recommend for air conditioner servicing. read more

We had been having an issue with our fridge and searched for a company that could help us diagnose and fix the issue. I called 3 companies, and pro edge services was the only company that answered the phone. We booked an appointment and my tech Jesus showed up right on time. He came in, ran diagnostics, and recommended that we thaw out the ice buildup for a couple days so he can access the components that need to be checked. After letting the fridge thaw out, Jesus returned on time again and tested the fridge once more. He bounced any issues he wasn't sure about with his boss to make sure he was making the right call. After notifying him that I needed to leave for an appointment, he responded that he'd be happy to return the next day, and if that didn't work he would work around my schedule. He came back the next day, again right on time. I even received text messages that he was en route which I liked. Jesus checked the last components that could have been malfunctioning and said that everything had checked out. He gave me recommendations and reminded me of their warranty policy if anything were to change. He was thorough, personable, and very easy to deal with. This was customer service unlike most in today's day and age. All I was charged was a $90 fee for the initial service. There's no doubt in my mind who I'll call with any appliance issues in the future. Pro Edge Services, and in particular Jesus, will continue to have my business. read more

Very good service! Dan took the time to check everything I asked about and was very knowledgeable. We are ready for the summer and will keeping using for our maintenance needs. read more

When looking for a quote on a repair I had 4 companies given the opportunity to complete this job. Two companies, Volt Appliance Repair & Pro Edge Services and training responded promptly. The other 2 companies did respond and were very polite and offered quotes, but they were no longer needed. Pro Edge Services will complete the job when the part is in. read more

Highly recommend Pro Edge Services, they got me on the books for the next day. Evan gave me call to let me know he was running early and if I was okay with that. He arrived within 25 mins and fixed my dryer in record time! They are so so nice and friendly. I really appreciate everything. read more

We contacted them online and they responded very quickly to my request. When Evan came out he was very professional and knowledgeable. He had a new employee with him and Evan was very patient with him and explained the process throughout for him. We had ordered the wrong part and Evan made sure that we ordered the correct part. On the return visit they again were very polite and careful of the surroundings. They fixed it in a timely manner to out satisfaction. I would hire Pro Edge Services again for any of my appliance repair needs. read more

We called them at 10:00 am and our technician Anthony arrived by 2:00 pm. He was very polite and explained everything he did. The price of the service call covered labor and we paid $20.00 for a part. We thought this was extremely fair and exactly what they said when we called. It is refreshing to have a business treat you fair and not overcharge. I highly recommend Pro Edge Services. If you get Anthony as your technician you can be assured the job will be done right and have the opportunity to meet a nice young man. read more

He came out evaluated my washing machine. Said it was either motor or dial. Told me motor needed replaced and fee would be $500 plus. I wasn't going to pay that. I'd rather replace the machine. Funny thing it started back working immediately after he left. I don't know if it's something he triggered. Or if it had started back working on his own. But whatever the case I don't need a motor right now. I don't know how long it will last but I'm going to take what I can get for now. But other than the questionable analysis the technician was prompt and professional read more

Great communication and service overall. I try not yo give 4 stars so that everyone can improve and keep improving.

Jesus came out to look at our refrigerator. He was on time, paid attention to detail and took the time to explain what was wrong. I highly recommend them. read more

I'm so happy I hired these guys!! My AC was making a bearing noise so I reached out via Yelp, and they were quick to get me on the schedule! My AC was fixed by Brandon, and he did an awesome job! Very professional, nice, and knowledgeable. read more

The tech was knowledgeable. He was polite and thorough! The cost was more than I thought it was going to be by $50...but I would use them again if something was wrong with my ac. read more