I ordered two ground fog machine received confirmation and tracking number for two weeks and didn't get my order I emailed them they got back to me saying it's on back order. At least call me or email me with update I will never shop pro sound again read more

One rep said a gtr wasn't in stock. Other rep (Pablo) said it was... I then read horrible reviews for this place and I agree!

I am writing this review and will be updating it accordingly. I recently was looking for the Native Instruments Maschine Jam. This specific gear is discontinued so it can be a bit hard to source. On a whim and actually on my birthday (8/1/20) I google shop searched the item and PGS came up with a Demo for sale. I yelled with the most excitement! Before purchasing, I used the live chat feature and spoke with Pablo. I asked Pablo if he has personally seen the unit and what the condition of it looked like. He told me he has personally seen it and that it looked brand new, in fact never used. Just opened and tested for display. I immediately was thrilled and decided to purchase the gear. Today (8/4/20) that I hadn't gotten any updates on shipping. So I went to the website and launched the chat, again it was Pablo. I provided him with my order number and he informed me that the item was damaged and they were getting another one. This upset me at first because I personally think I should have been informed of that, I shouldn't have had to seek out that information. Secondly, I questioned the honesty of his answer. How can they replace a piece of equipment that's no longer in production anymore? Pablo replied and said they have connections specifically with the manufacturer and they would be providing me with a brand new unit. Not shortly after this conversation I was sent an email with tracking information. So, that's where I am. I'm leaving two stars for now because of the experience so far. I will be either changing it to 1 star or 4.5-5 depending on the outcome. Stay tuned. read more

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Lies about stock and will sell you items they do not have. When you chase down what's going on, you will likely get an email claiming your items were damaged when pulled from the shelf and now you must wait. This is after already getting a shipping confirmation and tracking email... oh and of course taking your money up front. read more

Pro Sound Gear - Email text - Musical Instruments & Teachers Near Me - Miami, Florida

I purchased an amplifier module from them. They charged my card 3 days later. 5 days later I received an email that it was being shipped direct from the manufacturer. 30 days later the amplifier has not been received. I have contacted them by email multiple times and each time I am told that either I should wait a few more days or that they will look into and get back with me. They never respond. I still do not have a tracking number or the amp module a month later. read more

Bought an Allen & Heath xone k2 new from this site. Was a bit skeptical based on some bad online reviews. But i am glad to say the controller arrived speedy and was by far the best price online for a new one. Thought it was too good to be true but it in fact lived up to the promises read more

I cannot overstate my disappointment in this company. I ordered a PA that was listed as weighing 17 pounds. When it arrived, it was HUGE and weighed more like 70 pounds. It was too big and heavy for me to handle, so I returned it and purchased a smaller one. They charged me a $600 restocking fee! When I questioned this, they said they had to sell the product as used. I never even plugged it in. I only took it out of the box long enough to determine that it was too big and too heavy. How they can claim it is now "used" is beyond me. I caution everyone to stay away from these grifters. I have never been so disgusted in my life as I am with this company. read more

They told me I needed to send a video of the mixer I bought not working. That is unheard of. Wasted half an hour of my time gaving to get out cables, set up a speaker. Took 2 months to get a shipping return label. They have received my return now and still dragging their feet on not refunding me. What a flipping nightmare. read more

Great sales team , were prompt taking my order.. I will purchase more merchandise in the future . Thank you .sincerely Joe read more

Pro Sound Gear has provided me with outstanding service on my last 3 past orders. Utilizing the live chat feature, sales technician Pablo Cruz was able to give me accurate up to minute order status on anything related. Not only was he able to answer typical customer service based questions but, he was also able to answer my technical product questions as well. Truly a one stop feature, virtually no wait and zero transfers. Keep it up! Cheers, Eric read more

I'm not a PSG employee and this is as real as a review as I can give based on my recent experience. On 08.12.2022, I requested a PayPal invoice for a B-Stock / Demo Unit UA Ox Box. As of 08.13.2022, I received and paid the invoice BUT I realized that it's not the right attenuator / load box I need for my amp. So, I contacted PSG via email and their contact form channel on the site along with a quick phone call to Carrie-Ann. As of today, 08.15.2022, my PayPal account indicated that I've been refunded the full amount of the Ox Box which I ended up canceling before it shipped out. Point is, I'm not sure if PSG is under new management but my experience has been swift, smooth, and positive thus far. - Jose Salvador New Jersey read more

Sorry sorry company. They let me spend 5k on merchandise to tell me after it "shipped" it's out of stock? Gtfoh. I canceled my orders and going to sweetwater read more

I ordered CHAUVET DJ GigBAR Move 5-in-1 Lighting System - Chauvet Hurricane 700 Fog Machine (Pair) - Remote Control - DMX Cable After waiting several weeks, the product arrived and it was missing the the two fog machines. The box the the GigBAR 5in 1 came in was damaged. I contacted pro sound gears' customer service and they told the product was lost in transit. They didn't offer to replace the missing items. read more

I ordered a dj bundle that was in stock then after four days they finally processed my order and said it will be shipping soon. 4 days later I get and email stating the they could not process the order because when they pulled it from the shelf it was badly damaged and they won't have anymore for 1 or 2 weeks. I depended on that as a dj I don't have time to wait unnecessarily for my order there are too many other places with great product history. When they say too good to be true, believe it!. I am now waiting on a refund of a over 2k that they say may take 2 to 7 days to get. read more

This company did not send me a new item but a damaged item. I called them to return the product and they were very rude and confrontational. They eventually accepted the return but made me pay for return shipping. They told me they would credit my account for the incurred shipping, but guess what, they didn't even refund me the whole amount! They kept 15% as a restocking fee and hung up on me when I asked about the shipping! Refused to answer emails or return my calls afterwards. Sent damaged item, lied about refund, tricked me into paying for return shipping, then stole my money. 100% scammers. I wish I found all these negative reviews earlier. read more

Very unprofessional company. I bought a DJ mixer from them, I got email saying was shipping and 3 Hours later I got email saying they don't had the equipment to send me. And I called for the Costumer service and the operador was very rude. Everything Horrible !!! read more

Same story as everyone else here. I ordered some lighting equipment from them on Amazon and three days later they marked it shipped and created a shipping label. Then email me the same day and tell me it was damaged when pulled from the shelf and they need to order more. I then see these reviews and cancelled my order immediately. If I had known they were out of stock I would have looked elsewhere because I needed the gear for an upcoming event and didn't have weeks to wait. Just be honest if you don't have it in stock and let people know if you are drop shipping. If you look at their facebook page all of their positive reviews are paid reviewers. I'm pretty sure they are culling the bad reviews off their Reverb account as well. Scam city! Stay away! read more

Got the monitor and cable. The deal was for the monitor cable and Rock n roll cart. Order shows shipped. Ups sez package dropped and no cart. Box looked like it was dropped from a plane. Pic of packing slip showing all three items. Box damaged and no cart delivered. read more

Pro Sound Gear - Musical Instruments & Teachers Near Me - Miami, Florida

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I asked multiple times to expedite my order and nobody ever got back to me this was a gift for valentines

All the reviews are true. Only order from here if you are looking for a discounted. Idk what they are doing but most companies know if they have a product or not. They probably ordered it when u pay for it . read more

Pro Sound Gear - Musical Instruments & Teachers Near Me - Miami, Florida

Placed an order, credit card charged. Tracking number assigned via ups. Contacted days later saying they didn't have the item. Stay away from this scam company. read more

I ordered a controller setup at an Incredible price. There was a bit of a delay due to issue beyond there control. Customer service explained that it would be shipped out ASAP, and were in contact with me with updates. My order still came fast and packaged with care. Looking forward to future business with Pro Sound Gear! Thanks Again! read more

Pro Sound Gear - Thanks Again Pro Sound Gear! - Musical Instruments & Teachers Near Me - Miami, Florida

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As a beginner DJ and Producer the prices here are unbeatable. Completed my order March 19th evening and got it by March 25 afternoon through UPS which is extremely fast in my opinion. Everything came in brand new and in perfect conditions. I think most bad reviews here correspond to the online chat they have which isn't great but you just need to be patient since it seems there's only one person answering everybody's questions. I got inpatient and decided to call them to get my questions answered instead and they were great! I ordered a Pioneer DDJ-400 along with the Eris 3.5 Studio Monitors as a bundle and saved $20 thanks to that. Very happy with my purchase and will definitely return. read more

Pro Sound Gear - I ordered a Pioneer DDJ-400 along with the Eris 3.5 Studio Monitors as a bundle and saved $20 thanks to that. - Musical Instruments & Teachers Near Me - Miami, Florida

RUN... DO NOT WALK AWAY FROM THIS COMPANY...THEIR RETURN POLICY IS VERY MISLEASDING AND THEIR CUSTOMER SERVICE IS NON-EXISTENT. Wow...where to start?? I ordered a 4 watt Vox amp for a studio from Pro Sound Gear recently and returned it because it wasn't what we needed at the time. I kept original box and original packing materials because I knew we may need to return it. The amp was played for 15 minutes to make sure it worked. There is NOTHING in their return policy that says that a product could not be tested or otherwise used to determine if 1) It works as advertised and 2) It would work for the particular application. Upon contacting them to confirm that they had received the return, they informed me I was being charged a $136 restocking fee. James Grene in customer support said that the item had a "smudge" and they could not sell the amp as new. I asked for pictures of the smudge and he did not send anything. He then told me the amp was not shipped in the original packaging. He could not provide pictures of this as well. This was a bold-faced lie as i held onto to original box and packing materials. Finally he said that the amp was returned used and the would not be able to sell as new per the manufacturer's guidelines. I did receive a phone call and was given an email address for a supervisor. I never heard back from the supervisor. Lastly, I spoke to someone in customer service and they said they would talk to another person the see if anything could be done. I asked when I could expect a call back and she said by the end of the day....I have yet to hear back from anyone from this company. I am sure this company does not care about their customers and will be out of business very soon. If you advertise a return policy that is similar to competitors, then you should honor it! Hire an attorney to draft a return policy that is not false advertising! You should be ashamed of the way you treat customers who are trying to spend hard earned money with you! Very fitting that this company is based in Florida since they're about as Mickey Mouse as they come. IF YOU WERE REALLY PRO, AS IN PROFESSIONAL, YOU WOULD STICK BY YOUR PRODUCTS AND TAKE CARE OF ALL CUSTOMERS. RA#123055 read more

Great company. Fast support and good prices when you sign up to their free service. You can trust them!

It can take a little to get some items, but they have good deals, and make sure that you're a happy customer ultimately.

Pro sound customer service sucks they've been telling me next week every week I call and not being pro active for the customer still waiting on my sound board since January will be dropping another review whe my board gets here if it does read more

I ordered a low lying fog machine and UPS lost it. I contacted ProSoundGear multiple times and got no response and no help from them. I finally reached out to UPS and they were able to locate the package over 4 weeks after shipped date. I cannot recommend people stay away enough!!! Because if something goes wrong, you WILL NOT GET ANY HELP!!!! read more

It took several weeks with multiple emails, and phone calls, and I feel lucky because I eventually received what I ordered. You should be very cautious and buy at your own risk. This is a sourcing company who sells products on their website they don't stock. After it's ordered they try to source it. You may or may not get what you order. Buy at your own risk and remember "If it's sounds too good to be true, then it's not" read more

Should have checked reviews before my company used this company to acquire some gear. Customer service is not their strong point. Needed to cancel and order due to longer than processing and shipping times. No worries. It's Covid times and I can give them latitude. When I email to cancel, which all my other venders seem to be able to do, and I get told to email back in two days as my order is still processing (part of the problem). I do just that only to find out that now the product has shipped and I need to wait for it to come and send it back. Alright, inconvenient but still doable. Then I contact them for return procedures a d they tell me I have to pay for shipping (expected) and a restocking fee (which is not mentioned in their return policy on their website). Long story short, this company could not care less if you are a satisfied customer. I'll be taking my business elsewhere. read more

Terrible experience, needed my piano delivered by June second for a trip to ethiopia to deliver it to a relative website said 5 to 6 day shipping. I order just to get emails saying they need pictures of my ID and passport while covering the personal information I was suspicious of it but did it anyways they said they said they could deliver it in 1 to 2 days giving me hope it would arrive in time but alas when I did track my package its set too arive at June 5th making it almost useless. I haven't even gotten the piano yet and it's been a terrible experience so far. read more

They have the worst customer service that I have ever experienced, do not buy anything from there. I order a controller and I received damage send back to them they didn't do anything to it. They send back to me without my cables and more damage that already had. Try to return the controller to them no answer email, no manager, no help nothing. read more

Terrible customer service I have to call 5 times try to get service finally Samantha take my call she have very bad attitude looks like she have very bad day she very rude and she dont do anything to help me, I hope the merchandise I buy is good and no bad like the customer service read more

avoid this place like the plague. horrible experience, and there are plenty of reputable dealers out there. they refused a return even when it was within their return window, stating they "needed to update their website " which still hasn't been. super sketchy read more

Great communication, fast shipment, fast response via email. I was even able to pick up an order from the local store in Florida.

I ordered a CDJ/Mixer combo from them, the page did not list that it was open box but the receipt says open box. I contacted support twice by chat one day and both times the agent closed the chat and then eventually went offline. I called their phone support which was busy and instead of hold they made me leave a message, which I did. The next day after not hearing back, I tried chatting again, this time the agent responded. They sent me information talking about the open box item. I then told them that I wanted to cancel the order since I was duped into buying an open box item. The agent then closed the chat again and went offline. I was able to email them, I again asked them to cancel the item. I got a response back saying that the item was not open box and had already shipped. I contacted again at least asking to cancel the warranty that I purchased and have yet to receive a reply. According to the UPS tracking website the item has still only had the label printed and not shipped. I will never order from this company again. Update: The company has now started to completely ignore all correspondence I've sent them and lied to me as I just got new notifications that my items just shipped today. I will definitely be telling all my friends in the nightlife scene to not shop here. read more

DO NOT BUY FROM PROSOUND!!! I ordered the Akai Force bundled with the Nectar Lx61+ keyboard. Not only did the keyboard come a month after the Akai Force, but it was USED, and it wasn't even the right keyboard as pictured on the site, it was the Gx61, it also came from someone other than prosound. On top of that, I wasn't notified that the keyboard was coming separate, received only one tracking number, and had to contact them to be told it was coming separate and actually get another tracking number, after the Force arrived by itself. Now I wonder whether the Force was new or not. I also feel like I should have expected this from Florida. If you dealt with this company just call the Doral police in Florida and talk to the fraud division, make a complaint with BBB, and contact the Attorney General in Florida. DO NOT BUY FROM PROSOUND!!! read more

I wish there is 0 star to give it to this store. it was very hard to deal with customers' services, the sales manager or return team. it feels like you are dealing with the same person in a different department. I purchased a piano keyboard buddle set they delivered it without the power cord. I had to call them to get the power cord for almost three weeks. At that point when I check the piano, it wasn't functioning as I was expecting, and requested a return. they made me wait until the 30 day ends saying they are contacting the manager...bla.bla then after they told me I have to return it myself and pay for a restocking fee for something that I haven't used and for the problem they caused. you will not get any opportunity to talk to a supervisor or a manager over the phone or no place to complain. I never thought a company like this would exist. they will steal your money. Pro sound gear is not trustable and do not trust what you see in the picture or on their website. I got ripped off my $1200 and had to pay for shipping by myself. This is the place where humanity ceases to exist. When you step in, you must be very careful. It is a BIG SCAM over here. HORRIBLE!!!! read more

Ordered controller + 4PC bundle, only controller and case arrived. No monitor speakers, monitor stands, or xlr cables. Could not get a reply from CS in online chat, who personally assured me all items would be new together. Will update this review, depending how soon they can resolve. read more

Worthless unhelpful customer service. It took 8 days for them to process my order and I was the one who had to chase them down. read more

Pro Sound Gear - 8 days to process and order, no reply's to the text they sent me - Musical Instruments & Teachers Near Me - Miami, Florida